The benefits of achieving Chairman status has yielded little in the risk reward realm. Some small comps but when I asked for Red Rock Casino the offered 2 nights which was comped. I told my host that I would like a haircut and a massage. He said just put it on my room not saying anything else. I assumed that it would be comped well it wasn't. When I called him I got voicemail. Figures right? . So I had to pay for it to check out I was steaming! I called my bank and filed a complaint. They gave me provisional credit for the two charges I disputed until they could investigate. Red Rock casino caved in Moral of the Story: Make sure you have your comps prearranged and confirmed. Don't get sucked in to getting to the top levels of players status. It's not worth it in the end. Ps I wrote to the Station Casinos executive office and I got a canned response. Several times and after rephrased questions I got the same canned message. I'm glad I'm leaving Vegas soon. Good luck to everyone! RJB read more

I never thought I'd be writing a post like this, but what happened to my friends and me at Red Rock Casino in Las Vegas was one of the most humiliating and upsetting experiences I've ever had in a public place. Imagine sitting down to enjoy your night and having a complete stranger start directing hateful slurs at you simply because of who they think you are. Imagine being mocked, insulted, and made to feel unwelcome for existing. Now imagine doing exactly what we're always told to do--walking away and asking security for help instead of arguing back. That's what we did. We approached security hoping they would help de-escalate the situation. Instead, we were told we were "lucky" to be allowed to stay as long as we didn't cause any problems. We were the ones reporting the harassment, yet somehow we were made to feel like the problem. When we later asked to speak with a manager about how we were being treated, we were told no manager was available. After another department found a manager, security suddenly decided to trespass us from the property. Think about that. Not for fighting. Not for causing a disturbance. Not for breaking rules. For asking to speak to a manager after reporting harassment. What hurt the most wasn't the hateful comments from a stranger. It was realizing that when we asked for help, we didn't feel protected. We felt dismissed. We felt like our concerns didn't matter. To make matters worse, one security officer pulled out a personal phone to record us, while another made inappropriate sexual gestures and told us to "fuck off." The entire situation was degrading and unnecessary. No one should ever be afraid to report harassment. No one should be punished for speaking up when they feel unsafe or discriminated against. Whether you're gay, straight, Black, white, Hispanic, Asian, or anything else, every person deserves basic respect and fair treatment. This isn't about wanting special treatment. It's about wanting the same treatment everyone deserves. I'm sharing this because silence allows these situations to continue. If this happened to your son, daughter, brother, sister, friend, or spouse, would you think it's acceptable? Because I don't. People deserve better. read more

Went to the journey concert April 29th at Red Rock casino the accommodations for handicapped people was very disappointing employees Manning the long line to get in told us we needed to wait in the regular line did not direct us to the ADA entrance once in the cable cover boxes were so high off the ground that my scooter got stuck midway and two of my daughters had to lift it from the back end to get it over the bump we never made it down to where the ADA seating was it was too crowded and all the ADA seating was behind the general admission public so that you could not see the stage I've been to several venues here for concerts and they've all been awesome The sphere being the best for accommodations I think stations casinos could do better read more

BEWARE OF STATIONS CASINOS GIFT CARDS!!!!! I live in a State where it is illegal to charge inactivity fees on gift cards unless there has been no activity for SEVERAL years. That is not the case in NV. After just one year, the gift card is charged a huge amount of 10.00/mth for "maintenance" fees. My gift card was used up by inactivity fees. If someone gives you one of these cards, be sure to find a way to use. Do not wait for you trip to LasVegas or you will be as surprised as I was when I went to use my gift card. read more

Today is the last day of 2025. It's a holiday tomorrow New Year's. Stations casino advertises 24/7 special on hamburger 24/7 special on shrimp. Neither are being honored today because it's a holiday. I explained to the manager it's not a holiday tomorrow is a holiday. I am done read more

I have been a loyal Station customer for over 25 years. On my players card I had over 1,000,000 points which I was very proud of. Back in the day I would have a host who I could contact if need be. I was unable to take a trip to Vegas until recently. When I swiped my players card, I discovered they had wiped out all my points. That is so wrong to do that to someone with as many points as I had and for the amount of time I had been a fan of Station Casinos. I even went to the players club desk and questioned it. The lady that helped me said she would inform her manager and have her call me. I never received a call. I emailed the person I thought was my host and he did not mail me back. I was told, it's in the rules, we'll 25 years ago I was never told of this rule or if it even existed then. I see why Vegas is hurting. read more

If you're visiting Henderson, NV and your quest is to find the tightest nonpaying off slots in town look no further you found them Sunset Station Casino! I had stop patronizing their establishment years ago due to what seem like slot machines that need to be audited by the Nevada Gaming Commission! I was their several nights and did not witness one single payoff! I started back going for fun after The Yard House open, but I will keep my business there at the restaurant and stay off the gaming floor. I had a conversation with a worker at one of the stores nearby after I had left Sunset Casino, and you know what she said, " You might as well throw your money on their floor!" And you know what she is absolutely right! Because you might as well be giving it away for free! The worst and I mean the worst gambling experience I ever had this year. If you go and look around the only machines displaying jackpots and spitting out coins on their screens are the ones with nobody on them running through their promo cycle to try to get you to play. But that's just an illusion! Pretty much like your chance of winning any substantial jackpot here. But don't take my word for it go there and see for yourself! By the way don't worry about getting jacked outside this casino because all the sanctioned robbing, thieving and jacking is going on inside. I hope someone from the Nevada Gaming Commision is reading this review. Station Casino I DNR. read more

Red Rock - Yard House and Sunset Station Casino. - Hotels Near Me - Las Vegas, Nevada

I am a chairman player and was insulted that they offered me 20% off room rate for my birthday. How stations should be ashamed to offer something like that to someone that pays your salary. Other casinos gave me things from food to free rooms and food to fmextra free play. Stations casino has lost its corporate customer service. Thank God you have good casino host and general manager. Wake up sunset before you lose every customer read more

Service and comps have gone way downhill. No food comps. Not what it used to be. I'll take my business elsewhere.

Station Casinos has a wide range of hotels and all casinos. They provide excellent gaming and dining options throughout Las Vegas. Their loyalty program is excellent. The comps from free play, hotel stays and food are generous compared to other brands. They even remember to send out Happy Birthday Reminders. Thanks Station Casinos for taking care of me through the last two decades. read more

Red Rock - Thank you - Hotels Near Me - Las Vegas, Nevada

Oh hell no!!!!!! Really?. No Champagne glasses? No glasses at all only plastic... We are not partying in the back of a Truck or in a field! Class and service is what sets you apart. I'm not returning here! I gave them several chances to prove that they had class. I'll give my money elsewhere... read more

We went to Wildfire Rancho at 4:30 on St. Patricks day for cornbeef and cabbage, they were out of it. Why does stations treat WR like a stepchild. Players used to get small gifts once a month, but no more. there is no incentiv to go here except for the great servers. We always sit at the bar and Chris, Hiroki and Sean are the best. We have met many friends there. But again, how can you be out of cornbeef and cabbage at 4:30. read more

Horrible place. That's why they're mostly empty now. They cater to retired ppl who don't want to be bothered either. They're unwelcoming to people of color and the security guards are the worst. read more

This must be said, Charms is a joke and a waste of resources that could have been used for better rewards for your patrons. No one cares about a charm that has no value or worth to gamblers. Ask anyone about it they all say the same thing. I also have to mention the changes you are doing at sunset Station is horrible. You move the keno bar to the brass fork where the entrance is blocked by the customers waiting in line to be seated in the dining room. Your new and exciting slots are located in hidden locations and up against the walls in areas that cannot be seen easily. Like the mega bucks vault, huff n more puff and much much more. At least green valley and red rock has the right idea of placing the machines where you can easily see them. That's probably why they are always busy. Your bingo hall at sunset is the most outdated of all station properties. Where you used to offer machine games are now all paper and there is NO separate smoking room. I don't think it's hard to make it non smoking while in an hour session if you are not planning to renovate it! Your demographic there is the elderly and most do not smoke. Why is it that your bingo halls at boulder, palace, Santa fe, red rock and green valley have separate smoking rooms but not sunset? The smoke is terrible in all the casinos and understand that it used to be norm but if you want to encourage the next generation to visit your properties and stay to gamble, eat and gather you should consider changing it as they are more health conscious. I'm sure your customers and employees would benefit from a smoke free environment or to have a CHOICE! I hope this reaches someone in your corporate office that will maybe consider making sensible changes that will make your customers more happy! read more

Stayed at their red rock casino and left the same night because the rooms were nasty!! there were hand prints on the windows from people having sex, bed bugs on the mattress, when we tried to call the front desk we never got through, when we demanded a refund they wouldn't give us one, I posted a review on their Red Rock page and even emailed and got nothing back, actually got a message saying sorry you had a bad experience come back again! lol what?? read more

I do enjoy going to station casinos and most are pretty good spots for locals and have reasonable cafes. If you don't want to spend a lot and are up for a casual casino, these places can hit the spot. read more

I came here for the tomato soup but they stop serving it so there is no reason to come back, since slots have gotten so tight after the renovation. Guess they need to pay less so they can pay for the renovations read more

Palace station hotel manager 10-9-24 at about 13:00 was absolutely awful to me. I called earlier in the day about a room offer they said it was full but I could still park my 18 wheeler there and gamble. Now I am a nice polite man and she was awful to me. Told me I could pay with 290 or 384$ for a room or I would have to leave. What a wretched person. read more

The biggest scam is gambling there at their casinos these days ! I am a regular at their neighborhood casinos , I played the same machines for a decade and I use to win and lose but at least it seemed that I got something! Starting this year all the machines are different, all regulars don't get much of anything, definitely they manipulate chips at the machines! Thru Covid it was busy and the Casinos got lots of money so their greed extended and continued to squeeze their patrons from every penny ! When some of the regulars complained straight to management saying they are leaving if this situation continues , the response was : they will be others ! Shameful and Disgusting!!! All they care is taking your money , no respect or appreciation for the people like us who made them rich in all this time , thinking they go there and count on their luck not manipulation ! They are replacing their managers like socks and the new comer has to prove himself how much profits he can produce so he is tightening the winnings ! it's amazing that Gaming Commissioner doesn't do something!, frankly this deserve to looked into ! What luck ? You try every machine , spending hundreds and even thousands and get nothing for a year ? Yet you go to a grocery or gas station machine and win !? So is not the same luck , just in the casino ? They are a joke , it's worse the robbery! Most of regulars left and go to other places ! The "rewards " there are garbage , the monthly is horrible it's almost insulting ! At other places you get way more even if you go once a year , so forget Station ! In specially the Santa Fe Casino used to be a loved place but the changes this year are horrendous!, the list of problems is to long , Its sad but at this point everyone knows , everyone is taking and are stoping going there ! They deserve it and hope they get a taste of their medication and wake up ! read more

2 stars for the decor and look of Station Casinos, aside from that it is a facade to reel you in. Before the Pandemic I can honestly say in my opinion, Station Casinos was fun. After the Pandemic Shutdown, the removal of the Feast Buffet with its International food choices at Red Rock Casino, took away the joy of Buffet Dining. No more slot player reward at the Buffet. Just a High Limit Room and High End Fancy Dining. Yawn. The Mailers to Player Card holders offering $5 to $15 Slot play or $5 Table Game play is laughable since we have spent so much money here in the past. Our Car was stolen at another Station property and the Security could not help. We expect safety when visiting/patronizing the Casino and to be treated like we are crazy when our car was stolen from the parking lot is unacceptable. So what if you have no responsibility for cars parked on the property's parking lot. Security could have handled the situation with more tact, professionalism and empathy. read more

My husband got me a gift card b4 Covid started. Now they are deducting money from your gift card even tho we are going thru a world pandemic and there were no services for months! No one is even attempting to assist you on that. Why should I lose money on the gift card if you guys weren't able to offer any services for months????. I want the money you deducted, back on my card! Poor Poor service!! read more

No sooner you walk into the Stations casino floor it stinks of cigarette smoke. The idiots that run the Station Casinos have it backwards. The non-smoking areas should be larger than the smoking, since the majority of the people don't smoke. By the time you are ready to leave, your clothes stink of nothing but cigarette smoke. Also, what it does to the interior of the casino, everything turns yellow from the smoke. Get it together Station Casinos and change the smoking law and help the environment and your non-smoking employees. read more

Just gave the durango a second chance, Frist visit should have been my only one. First review I said how bad payouts were, when I say bad, I mean none. Just got back from second chance visit, six hours video poker, not one hand above trips. I play four to five times a week and have never see machines tighter than these. Trust me go elsewhere, you will never win at the durango. read more

Terrible casino. I don't expect to win always at a casino. Just a little playback to have fun. But very little payback at these casinos. It is just not fun. They don't make it enjoyable to go here. If they gave a little payback so you could keep playing, that would be great. But not here. These casinos are very tight. Go downtown and play. At least you can walk the strip and people watch. read more

Probably the worst sports betting app out there. I fill out all my information and all I get are error messages so it's impossible to make a deposit from the comfort of my bed. This problem never persisted when I used mgm. It reminds me why I haven't used station sports sports betting in almost 2 years read more

I Love Station Casinos but the only thing that I despise is their Boarding Pass program. I am not a local to Las Vegas and we have to fly about 2500 miles to go there. My peeve is that their point or status system only lasts for about 6 months and then you would have to start all over again. Unlike places on the strip like the Aria, which point/status last for a year. When my husband and I stay there for like 4 days, I can make it to Platinum status whereby my husband can gain President status which is even more difficult. I would hope that in the future, the status can revert back to 1 year like it was years ago. Moreover, I hope that they can at least look at the distance or state that people come from just to spend a whole lot of money at their establishment and consider making exceptions for us to keep our hardworking money playing at Stations! Now I'm wondering if I should stay at an MGM casino because they keep their status for a year unlike Stations... read more

Drops you like a hot rock if you don't play for several months. I was a station player for 20 plus years achieving Chairman some years. Left Henderson to be with my son for several months. I returned to find out my points were eliminated. Very bad for long time players. Where does that money go? Was planning on taking him to the Oyster Bar for lunch and use my points. Use your points asap or you will lose them. read more

had gambled in numerous station location in and around Las Vegas. Terrible wins to no wins on numerous games played throughout few years. Player cards never have any promos anymore. read more

Very sad to hear that the station casinos are refusing to open their buffets. It was the one cheaper (very decent) buffets for the locals. I guess we don't matter anymore. read more

So disappointing! We went and spend $ 148 for dining. When we handed the players card over to the waiter, we were told that no more points can be earned for dining, table games etc. , only for slot machines. No more senior Wednesday either! Now I don't know who sits in the corporate office and what they are thinking but if they think they get any support from us, they are mistaken. There are a lot of places in town to support. Let me just give an example. In the past if you spend $ 100 for dining you earned 1000 points which equals $ 1! Now, if I spend $ 50 at Flemings 3 times I get a $ 40 credit! $ 3 vs. $ 40! I don't want to promote Flemings but I think Station Casino does NOT need the support of us locals for nothing. I understand they lost money but so did everyone else!!! read more

no good. no comps no matter high high limit you play. not a place for locals. read more

Station Casinos has adopted a new policy. If you do a cash advance on a credit card, the card has to be signed. Small thing, right? I've always put on mine "CHECK ID", because not all merchants do. Gives me a legal out if any of my cards are stolen. My legal ID has my legal signature. I'll sign the transaction slip. I'll keep my cards "check ID" until CC are DNA coded. This policy simply makes it easier for those that crack mail boxes to access YOUR credit. Since it's on the credit agency, Stations isn't liable. They just gain from it. read more

To keep it short, when I went to Green Valley Casino in December for my birthday, I found out all my points were gone from my rewards boarding pass without ever being notified. I sent a letter to corporate headquarters in early February explaining the situation. NO response. In April I sent a letter to Mr. Frank Fertitta. Still NO response. All I wanted was my points back. I have gone to other casinos for gambling, food and entertainment. I can't believe that an average Joe going to Station Casino's since Bingo Place, doesn't even deserve acknowledgement of their points being confiscated without any correspondence. Is this good public relations? read more

this casino group has horrible customer service this casino group is all about bottom line not about taking care of customers But most of all they buy cheap equipment and products that the casino uses from it's chairs to its sports app here is a great idea stop buying properties in town and turning them into garbage or don't buy anymore till you learn how to run the ones you have properly Shame on you you have lost my 30k plus alone I gamble on sports not to mention all the dinners and other gambling I have done on your properties read more

Hey guys I gotta ask what in the world is going on in the SantaFe sportsbook??? People are smoking all over the place! There is Covid right now so nobody should be inhaling or exhaling smoke in the air! You removed the smoking chairs and now allow smokers to sit in the last three rows in the sportsbook??? Longtime employees are stating Texas station managers are changing these rules? I sure hope this is temporary and you reestablish the former smoking area away from the sit down rows with tvs or eliminate smoking all together in the sports book like so many other casinos have already done. Proceed with caution everyone, it looks like 1979 inside. read more

To ALL Station Casinos: My husband is a 100% disabled United States Navy Veteran. His mobility device is a Segway Mini-Pro. We have been denied access to all Station Casinos and were humiliated at Red Rock Casino Resort. It is a disgrace to treat a Veteran, or anyone with a disability, in such a manor. A Segway is approved by the Americans with Disabilities Act as a mobility device. It is the same as telling someone that they cannot use their cane, walker, wheelchair or scooter. This information can be viewed on the ADA website. Once on the site, simply type in 'approved mobility devices." Please contact Station Casinos for more information regarding their denial. Shame on you, Station Casinos! Mrs. Roberta Kidla read more

This was a HORRIBLE EXPERIENCE I need to step up my review game. I also waited to post this review I had my assist as not book a room at Palace Station casino for 7/26 for a couple of nights So I had the hotel pre-block a room in advance being a president has its perks. So we go in and i kindly asked the young Hispanic lady if by any chance she had a room in a higher floor so she takes me from 16th to the 19th floor We go check the room for our talent scout to make sure everything was in good condition it was to have fun and go over all the future Entertainer that will be attending our new online radio show Meet the Entertainer So we go up and there was 2 weird bugs in the suite one got on my left shoulder and bite me so we record the bug the live one the one the got on me was smashed very quick They same girl gets the phone 2 times runs to the back and comes back tried to hustle me into booking another suite for $40 more per night I said after dealing with bugs you need to do something for us she changes us to a room in the 18th floor we go the second we walked in the room was smaller So by now I was limited on time because our guest was about to arrive so we go to the front desk and I Express my frustration a very nice black young lady was very apologetic and just put us in a corner suite in the 21st floor I said okay let hurry make sure we go up check the temperature and make sure the room was nice and presentable So it was we go get our guest to to the hotel I go use the restroom and notice another long crawling bug I was so upset I called my partner said please kill it and make sure she doesn't find out about all the issues we had here prior. So we go about our business and have fun and leave her there she said she ordered a room away to be closer to the air vent because the room was really hot so I have them call the tech he comes up looks into the ac unit says it cooling the vent shows 69 but he pointed a few feet away it was 81 another section was 80 we got ready to go enjoy our cabana after we get out of the pool we had a note in our cabana to go see Laura at front dest my partner goes starts talking to Todd I notice both of them are getting loud and come closer only to hear Todd say maybe the situation came from your luggage and my team changed your 4 times I am not going to change you any more you can leave and I'll refund you. So I said look you are not giving us any options you are rude just like the presidential VIP are was yesterday when they asked us to leave because she had a customer I said we are going upstairs and we left luckily I have extra rooms in our Airbnb for situations I called Station Casinos the followingTuesday spoke to someone who said a general manager will call you on Thursday or Friday now those days came and went and no one called us so I am now putting them on blast the is the evidence of the bugs I got accused of taking in In general I've never had this type of experience so I hope you all share my experience with and do not let it be yours. WORSE PART IS THE ACCUSING US OF BRINGING BUGS AND ASKING US TO LEAVE THEN IGNORING US. https://goo.gl/maps/Rp9jiiLsGRAfZKKHA read more

Went to this casino during the 2019 New Years Holiday and played slots. Spouse was playing on a Dancing Drums penny machine at max bet and was winning between $800 - $1000 almost every other play then all of a sudden during a pay off of @$800, the machine displayed "Call Attendant" or something like it. Attendant came and opened the machine but did not say why or what the fault was. After it was closed, the winning streak ceased so apparently when the slot machine is opened and closed, it resets to a fresh start. Is this a ploy/trick by casinos to prevent players from winning? It's lso been observed at another casino. read more

I work for station casinos and they are way to strict on absences. Per SNHD if a food handler is vomiting they should not return to work until symptom free. But with station casinos they don't care if you are throwing up on the job. You get written up even though I left early to go get a covid test to be safe. read more

I went to the Red Rock Cage to cash a paycheck. Even though I had everything required the cashier refused to even look at it and just kept telling me they don't cash paychecks. Now mind you, they advertise this on their website on gaming promotions, but yet when I show up there, they don't do it. This is the second time now since I've been going there that a stations employee has lied to me right to my face about their offerings/policies/procedures. Do yourself a favor and go somewhere else, this place sucks. read more