This is the worst hotel I have ever stayed in. The listing on Expedia was misleading. It said Red Roof Inn--Logan giving the impression that it was near the airport. It is not. It is 20 miles (a $45 cab ride) away. It took 20 minutes to check in despite my reservation. I had to leave a $50 deposit and sign that I would not smoke in the room. But the room I was given smelled like an ash tray. The mattress on the bed was horrible. I had trouble sleeping and woke up with a back ache. There were few amenities in the room, and no clock. The toilet paper holder was falling out of the wall and held in place by papers wedged in the hole. When I left in the morning there was no one at the front desk. Avoid this place at all costs. I will never stay at a Red Roof Inn again. read more

This place is horrible, my son stayed there just for access to his job for one week. He got more bedbugs bites than you can count. I told the front desk and they of course said they have the rooms inspected regularly. That's strange, because I wished I read the reviews before I booked there, most of them are complaints about bedbugs. I wouldn't recommend this place to my pig if I had one... it's gross!! Here are the pictures to prove it. I took my son to the Doctor and he got medication for his reaction to bedbugs bite. I threw away his clothes he had taken there... Please people, check reviews before you book this place, I wished I did. read more

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The experience was great , rooms were clean, can't beat the rate and staff is very accommodating especially Helen front desk associate. She was the go to person during our stay... friendly , helpful she was just amazing. read more

The Red Roof Inn PLUS+ in Boston was a traumatizing experience, to say the least. On a road trip with my father, we booked a room at this hotel. As soon as we parked, we were approached by a man who asked if we were married. He was obviously on drugs. When we replied no, he harassed my father for money to pay for a sex worker. Of course this experience made us extremely uncomfortable, however the issues did not stop there. After this scary encounter we made our way inside to check in but there was no one at the front desk. The man that we had encountered outside came inside and threatened to fight my father. Since there were no employees to be found, we were on our own dealing with this situation which made it all the more frightening. We ended up leaving the hotel due to the increasing hostility of the situation and sought out other accommodations in a safer environment. Unfortunately, when we contacted the hotel manager regarding a refund, he told us to leave a bad review and he would keep our money... so that is exactly what we are doing :) I am not typically one to leave negative reviews of businesses, however I have quite frankly never experienced anything like this and it was extremely terrifying. Please, do not stay at this unsafe location... it is not worth the risk. read more

Red Roof PLUS+ Boston - Logan - This case was settled two days ago in Atlanta, and we dealt with the exact same issue tonight in Boston. Sound familiar? - Hotels Near Me - Saugus, Massachusetts

My God, this place has BED BUGS!!!! I stayed overnight with my boyfriend in a queen size room that had two beds, room 330(one king size bed was unavailable) I thought I was paranoid because I felt itchy after being on the bed one hour. I woke up the next morning with large, itchy bumps all over my neck and shoulders. My boyfriend's head wouldn't stop itching. I told the front desk associate 'Vanessa ' who didn't have an ounce of shock in her voice upon hearing I had bites on my body. Instead, with an annoyed and bored tone, she yawned and told me about Red Roof PLUS bed bug policy! (I Guess because they have em in every room!?) The policy is that Red Roof gets their bed bug specialist to come and inspect the room to authenticate a victims claims. If they 'find' anything, you get your money back, and if they don't, then they get to keep your money! What do you think reader? You think these bug breeders will admit they have bug infestations in their rooms, and will refund me my hard earned cash? I feel violated and disgusted. These people knowingly rent out rooms that endanger the physical health of people who just want a place to rest their heads for a night or two. Shame on you! Also, they sneak a Room Safe Deposit fee on top of your room fee, and you must ask to remove it at the end of your stay, and if not, they keep it. read more

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I booked this hotel on Priceline and was trying to leave a review through there to warn you guys!! Place smelled musty, beds were sooo springy and made so much noise. Not comfortable at all. In the morning there was no cold or warm water to shower! read more

This place is filthy. While taking a bath, I noticed hair all over the toilet which made taking a bath feel that much grosser. If housekeeper is this neglectful I wonder what else hasn't been cleaned read more

Red Roof PLUS+ Boston - Logan - Hotels Near Me - Saugus, Massachusetts

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We read the reviews and they were not good. It's to bad because we had a good experience . The room was spacious and clean. The staff were great, Helen at the front desk was very helpful. Thank you! read more

Not impressed. The room I was in was really worn down. I took the chair pic because that should be an easy fix to switch out in a room. A chair with holes and no support is unacceptable. The paint fixes were off color and the toilet was so worn it looked like someone forgot to flush when we checked in but the streaks were worn enamel. When we went to check out there was no one around at 5am. They did put a sign out saying that they were helping other guests, but based on how long they were gone, which I don't know because we left after waiting 15 minutes, they were probably off napping. The person we checked in with was nice and they do have good vending machines and water pressure, but overall this place is not worth the price. I would not stay here again. read more

Red Roof PLUS+ Boston - Logan - Kinda broken down and worn! - Hotels Near Me - Saugus, Massachusetts

Hotel is a dump and staff is rude. WE booked on orbtitz and rsvp was in my name. I couldn't go so gave my wife the credit used to book. My wife has same last name and the email confirmation. They would not check her in and were rude. Manager should be fired. read more

If I could rate 0 stars I would where do I even start with this place I stayed there for about a month when I first got there there was about 6 herion addicts living in a r/v who would no word of a lie come up to you and ask you for money and harass you took about two weeks of complaining before they were asked to leave the red roof employees let them shower there and then on the third floor there are illegal immigrants living up there making so much noise in the middle of the night and when you try to complain they tell you they will kick you out all the front desk staff are super rude especially the lady with the cross she's a absolute bitch who will till you one thing then when you go to do it will act like you're crazy all and all shitty experience if you're wi seeing why I left I was asked to leave because I complained about the people upstairs screaming and yelling at eachother at 3 am and they called the police on me and got me escorted out police litterally told me they tell people to stay away because they kick people out after two days read more

The horrible housekeeping I can get by but the hotel staff pulled out of a McDonald's is something I can't get past. Especially the black lady always wearing the giant cross on her neck. I'd expect someone looking like that to be nice but I've never wanted to get someone fired so much. I'm not sure who she is at the hotel but she has completely ruined it for all the other staff for me because now I just expect them to be rude and of course they all always are especially if it's the morning or if you look happy in general or even if ur just young and skinny and pretty and they all wish they could be as successful as you... not sure but I went in there a few weeks ago super nice and now i absolutely just think their entire front desk staff just needs to be replaced because they're rude to absolutely everyone unless you have 10 minutes to wait for them to finish gossiping about another coworker before giving you a room key. Also there is no breakfast at all ever they tell you that when you walk in even tho it's advertised. There's coffee available in the morning but there's also coffee available in ur room so not sure why that's a thing... I'd say I would stay here for a while if all the hotel front desk people could just do their job and focus on that for $16/hour people who actually have a purpose in this world could do their important work. read more

I had an event to attend in Northeastern Massachusetts the last weekend of Halloween and, thanks to Salem, hotel prices were through the roof. Red Roof Inn points to the rescue! A premium king room that was going for over $200 was mine for the night for the (quite reasonable) price of 7,000 points. Getting in an hour or two after sunset, I was quickly checked in and made my way to the room. First floor (meh), but in the back and hey, I wasn't paying for this out of pocket. I didn't feel like dealing with Route 1 traffic (or the accident that happened in front of the hotel shortly after I arrived) when I got dinner. Luckily, there's a Fuddrucker's next door and, while I'd normally prefer something a little more local, Fuddrucker's is different from what I can get at home and it sufficed. Back in the hotel room, my "premium" room came with a large work desk, refrigerator, microwave, expanded TV channel selection, and a snack box containing water, orange juice, granola bars, and popcorn. The granola bars and OJ made a nice light breakfast the following morning. Other than that, it was a typical renovated Red Roof room, indistinguishable from the many I have stayed at across the country aside if not for the interior corridors. Bed was comfortable, room was clean and quiet. About the name: while this property may bill itself as an airport hotel...it isn't. On a good day, it's a 20+ minute drive from here to the airport. In normal traffic, it could be well over 30. Don't book this place expecting to be at your gate 20 minutes after waking up. read more

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I stayed at this motel with my son and husband in late may for two nights, the second night we were all itchy and red and scratching. We went through the protocol to get a refund but they told us they called ecology and they found the room to be "sanitary" after much back and forth they finally gave in and told us that ecology had in fact found bed bugs. The GM Vanessa was the most unprofessional, rude, not helpful in deescalating the situation. They threw out our blankets and told us weren't allowed back on property while we were waiting for a refund. I've never ever stayed at a hotel that made such a big deal out of this. It is common for hotel to get bedbugs from travelers it is inevitable. So why did she try and deny it and make us jump through hoops while I'm holding my 2 yo son covered in bed bug bites. NEVER STAY HERE . Pics tell the story read more

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This hotel is so trash and it's been a while since I've been to a Red Roof and I now see why I stayed away to begin with. I had prepaid for my room and upon trying to check in was told that because I didn't have an actual bank card that they were not able to give me a room. Even though a lot of people use chime and Varo which doesn't make any sense. Supposedly she had stated that they no longer take those kind of cards and it has to be a bank or credit or debit card of an actual bank but none of this was stipulated on Priceline of course anywhere under important info. My husband and I have traveled from far and now have to get another room and now wait for the refund that she said she was going to give back. This is very inconvenient please beware and go somewhere else there's a nice extended stay that you can stay at that will not do any of this to you at all this hotel chain is very shady always has been. I wish I could give it 0 but I cannot but honestly overall it's a zero. Do not waste your time or your money and honestly I think the person was honestly being just racist because me and my husband are both minorities. read more

So ya some hotels are super flashy and fancy and throw in all this extra jazz but what's really important about your nights stay? For me its having a clean and comfortable place to stay, a safe location, and easy access to and from where I need to go. This place had all of that. So while it isn't a 4-star hotel necessarily, my experience was 4/5 for the price. I won't lie when I booked the place on hotwire I didn't realize I was getting myself into a random hotel assignment for the cheap rate of 55.00 a night, I actually thought I was booking a holiday inn. Instead I discovered I had booked the price and would be randomly placed in one of ten or so participating locations. The Red Roof Inn was not my top choice originally but I ended up being very pleased with my stay. The room had everything i needed. Comfortable bed, clean and with anything I might need, a small refrigerator and microwave, easy to work thermostat. It was definitely worth the price i paid. I slept like a baby and there was no noise at all. There was also coffee available 24 hours for guests and it is conveniently located next to many choices of restaurants. Only negative i had was that while the room was clean there was a bit of a smell that reminded me of smoke or something like that. It wasn't overpowering at all and only caught my attention upon entering the room. It was in the smoke free room section so I thought that could have been a problem for someone with an allergy. The location was safe and there was plenty of parking outside. The front desk staff was very friendly and greeted me promptly. I was also concerned about getting to the airport as I had been quoted 95.00 from the airport shuttle; the front desk was super nice and got me set up with a cab service for a flat 25.00 rate. The cab driver was 15 minutes early, got me to the airport quickly, and was amazingly friendly. Overall it was very affordable and quite comfortable for a stay in Boston. If you aren't looking for something really nice, and are happy with basic comforts and keeping some green in your wallet, i recommend giving this place a try. read more

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Stayed here 2 nights. When I arrived, the room was cold. Hallway and elevator smell like pot. Staff is your average McDonalds type employees! The drain in the tub remains close when taking a shower, allowing the tub to fill up. There was trash by vending machine, which looks to been there for months. Never saw breakfast as advertised. read more

*** 3 stars for The price I got, cleanness, service and plenty of free parking. Room was decent, clean, spacious and imitation hard floors (no carpet) Wi-fi, desk and office chair, microwave, mini fridge, coffee maker, iron, iron board and heater worked well. Bathroom was clean, good water pressure, nice towels and hair dryer. Bed was ok, pillows comfortable, no down comforter but sheets are nice. I asked for non smoking, room was perfect Housekeeping did a great job. There is coffee in the lobby and places to eat are walking distance, right next to the hotel. *** 1 Star for This hotel is about 20 min drive to the airport, off a major divided highway, you have to loop around depending of which way you are going, not a issue for me but if you are new to the area, give yourself extra time to get to your destination. No breakfast, but I'm ok with that. Starbucks and Dunkin Donuts are nearby but you have to drive to get there, given the loop around may not be convenient for you. I like everything about this hotel, now that know how to get here and given the price point I do recommend it. read more

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My wife and I stayed here on a Friday night we never stayed at this place before so we figured lets give this place a try it was less inexpensive than the hotels reason being no breakfast and no pool they do have coffee.......you can also bring your pets to stay here that was a mistake had we known, we went to a concert we got back to the Red Roof Inn @ 11:00 P.M. at 2:45 A.M. we heard loud music coming from the next room we called downstairs they said they would take care of it.....3:00 A.M. still loud music it stopped for a few hours then we heard moaning and groaning yeah thin walls by this time we were wide awake so much for sleeping and then after that we heard a dog barking inside the hotel we looked at each other this is what we payed $ 271.00 dollars a night for ?? we went online that this is a 2 star hotel now we understand why the bathtub was a good size but had chips on the bathtub they try to cover up with white out or white paint, at times the bathroom door would not shut tight all the way, also had issues with the deadbolt the laundry lady had to help us with it, we noticed if you wanted to watch a XXX movie it was $30.00 dollars plus tax! the check in time is 2:00 P.M. check out 11:00 A.M. we ended up leaving way before the 11:00 A.M. check out time we complained to the front desk they took off $25.00 dollars off the $ 271.00 dollar bill will we be coming back here? hell no !!!! read more

Not bad for the price. The pluses: the rooms were clean (although kind of worn), the shower pressure was excellent, the two-room suites come with a door that you can close to separate yourself from the living area, the hotel is relatively quiet, the Wifi is free. The minuses: there is a weird smell that permeates the building (it smells like old smoke, as though they are trying to cover it up), the elevator shut down on us once (yeah ... kind of scary), there is NO laundry room, there is no gym, there is no pool, there is basically no extras here. Even the doors leading into the hotel are not automated -- and the handicapped button doesn't work. Oh, and they don't have a tissue box; instead, they give you a plastic pack of tissues -- the kind you carry around in your purse. Whomp whomp. It's like, really? Just give us real tissues. Another thing to note: If you want your room to be cleaned well, you should tip your chamber maid. We did during our 5-day stay ... except for one time when we forgot. That day, our carpet wasn't vacuumed and the room wasn't cleaned as well. So sad. If you're into a no frills (and I mean no frills) hotel that is near Boston, this will suit you well. read more

My husband stayed here while commuting for his job. Usually he stays somewhere else, but that hotel was booked full. I guess the Plus means Plus Bedbugs. He woke up with something biting his arm. He found one of the offending 'guests' that was sharing his bed, and went to the front desk to complain. Apparently they will' let someone know'. When talking to the maid on the elevator, he mentioned the bed bugs,, and she k ew which floor he was staying on, because she said your in floor 3 or 4? Which he was. If you don't mind freeloading bedbugs looks king for a free meal and lodging, it's a decent place for the money. If you prefer not to be a meal, and not sharing your bed with the little pests, then don't stay here, especially on the mentioned floors. read more

Room was ok. Room was clean and big enough. The second night they asked if I wanted room service to clean the room, I said yes. We came in to the front desk and they told us we had partial room service meaning trash emptied and new towels. Neither was done and the front desk statement" they marked it as done" was lame. And apparently they could not do it a 530 pm either..... and this is a big chain? Very poor customer service. Will never come here again. read more

I travel a ton.. I know what a 2.5 star hotel is. This is not. First, the entire hotel, on all floors, stink like smoke. When I got to the room, TV broken, clock not working. Had to run to meeting. Came back, went to bed, woke up with terrible headache, from smoke. Got water, mentioned to night desk person. "Yeah, I know... we tell them not to smoke but...." Woke up, red eyes, checked out early. Called 3rd party booker. They have to call hotel. Dipshit manger won't get back to them. This place sucks. Bottom 5 of hotel experiences. read more

Rooms were clean, the building look like new, no breakfast, but the big problem it's everybody smoke marihuana inside the rooms according to the hotel it's ""100% no smoke area"" but all the rooms smells to marihuana and the receptionist don't care nothing so much that the fire alarm is activated at 2.00 am and all the guests we had to go down to the lobby because someone activates the alarm !!!!!!!! Cuartos limpios el edificio se ve como nuevo no existe desayuno pero el gran problema es que todo el mundo fuma marihuana dentro de las hab el hotel según dice es un área 100% libre de humo pero los cuartos el pasillo todo huele a marihuana y la recepcionista como que no le importa nada tanto así que se activo la alarma de humo a las dos de mañana y todos los huéspedes tuvimos que bajar al lobby porque alguien fumándose su tabaco activo la alarma de incendios hasta vinieron los bomberos read more

Excellent room, fridge, micro, desk, outlets galore, FREE WIFI. Best of all a glitch in my schedule required that I request early check in... They didn't blink, checked me in immediately and called the room after 10 minutes to make sure the room was satisfactory! We won't get these great room rates for long, this place will be a must stay on anyone's list and demand will soar. read more

Red Roof PLUS+ Boston - Logan - Room View - Hotels Near Me - Saugus, Massachusetts

I have been to Boston or the Boston area no less than 4 times in the past 8 weeks. For me, that is a lot of travel. For me, it is meaningful that I am reviewing a chain hotel. I checked in super late. This is because I am always running late and despite always trying to book a "nice" hotel room - I never actually want to be there. I don't want to watch cable and sit on a bed that a minimum of 1,000 other people have slept on. I want to be in Massachusetts! I digress. I checked in super late. It was after 11 pm, for sure. I had done a cross-state drive (again) from Springfield, after a red eye, a job interview, and no real food. Since like... the day before. I drove into the construction zone from hell. I just *knew* my hotel was buried in it. It was. There is a very weird, and quite amusing, restaurant right next to the hotel. It's supposedly a Chinese buffet. It looked like a crazy cowboy nightclub in my sleep-deprived state. I actually snapped a photo I found "Kowloon" so funny. So... I brave my way through the construction into the parking lot. The front desk guy was POLITE. He was CLEAN and not scary as often times desk agents are. He offered me advice on leaving for the airport in 4.5 short hours. He told me where to find food for my tummy, gas for my rental car, and how to navigate the construction best. My room was quiet, comfy, cool, non-humid. I felt safe (traveling as a single woman) and I rested quite snuggly. It was GREAT access to the airport (which is a whole other nightmare). If you are looking for a happening part of town where you can walk to shopping, etc. - not for you. If you want a place to sleep and get to the airport that will not break the bank - you will be quite pleased. read more

The hotel manager wrongly accused me of violating the no smoking policy on a company trip. He called the police and had myself and my coworkers removed from the hotel without any communication with any of us. This was extremely rude and unprofessional of the hotel and I was subsequently blamed for this when the hotel manager directly contacted my employer to further accuse me and sabotage my job. I did not burn a single thing but a vanilla scented soy candle after using the restroom in my hotel room. I would appreciate a sincere apology from Red Roof Inn as my life was directly and permanently affected by the night I stayed at this location. In the future, try talking to your guests. I will never use a Red Roof Inn again in my life because of this. read more

The bad: Our room had what looked like moldy air fresheners in the ac/heat unit. Mildew in the shower. Cigarette burns on the toilet seat. Trim falling off around the door of the bathroom. painfully slow Internet (about 5 minutes to load gmail). They had not cleaned up the urine drips in front of the toilet from previous guests. The good: Decent king size bed. Nice TV, though it struggled with brightness control. The awful: Two nights in a row we received unrequested wake up calls at 6:30 AM (the first morning they followed up with another at 6:45 and 6:51) The mitigating: They comped one of the nights due to the awful above. This stay was actually in December 2012, but I just found this review in my queue. read more

two stars because of the staff. I was booked for two nights and they messed up thinking it was one after I let them know they did not own up to their mistakes and was very rude. Aside from that it was the average room nothing spectacular. Bathroom is very small. There's a lot noise in the hallway which made it difficult to sleep. read more

Red Roof PLUS+ Boston - Logan - Hotels Near Me - Saugus, Massachusetts

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Well worth the price for a hotel just outside of Boston. The rooms were newly renovated with wooden floors so the room was extremely clean, plus smoking is no longer permitted in the rooms. My only complaint is that they didn't put in new AC/heater unit so the temperature was difficult to control and the sizes of the rooms were small. Location: B+ Cleanliness: A Price: A- Staff: B+ read more

This place is where I'll be coming anytime I need a hotel. Great service & courteous staff.

The rooms are good sized, great work area. Comfortable beds. The plus for me is the fact that pets stay free. I travel a lot and never knew that red roof allowed pets for free. The only complaint is that any one who stays here should avoid rooms that end in 04, 06 and 08. These are directly on route 1 and the traffic noise is excessive. read more

So my boyfriend and I stayed here for a couple days while I came up to visit. Since Boston hotels are extraordinarly expensive, we settled on this place because it was close enough to downtown Boston yet a lot cheaper than staying in town. We arrived late due to my flight getting delayed but the front desk got us up and running in no time. The room - a lot better than I had thought. This Red Roof has stepped it up a notch. Shower was great, room was very nice and the bed was comfortable. The things that I did not like: the pillow suck - WAY too hard. And, the phone system was not working while we were there, so if you needed anything, you had to go down to the front desk instead of just calling. ALSO, the free wi-fi only worked about 1/3 of the time and I was greatly disappointed with that as well. One final note - we stayed a Saturday night to Tuesday morning and the Monday night rate was almost double than that of the weekend rate - weird, I thought. All in all, a good bet for a Boston stay. read more

I honestly had a great time here. The room was clean. It had all the necessities. Staff was very sweet ( day and night shift ). The front desk girls were very helpful as well. They allowed me to check in early. Bed was comfy. I was allowed to stay with my pet with no extra fee. It isn't hard for people to pick up after your own pet and make sure you don't destroy someone else's property. If you expect extra then don't come. I honestly needed a clean place i can trust to shower and take naps while i went sight seeing during my business trip . A lot of restaurants near by and good neighborhood . 20 minutes away from airport with traffic and 12 minutes if there is no traffic. read more

The room was very clean and the bed was really comfortable. There were even two different types of pillows, soft and firm. I thought that was really nice. The room had a coffee maker, a mini fridge, and a microwave. The TV even had HBO. And the shower had really great water pressure. Would have been 5 stars, but the AC was really bad. It didn't go below 66 degrees, and even then it felt more like 70. read more

Super late night check in and location was not too far from the airport. It's very clean and has everything in room. Very sleek and contemporary. Sweetness! read more

Red Roof PLUS+ Boston - Logan - This is the place! - Hotels Near Me - Saugus, Massachusetts

My friend and I drove down from Vermont and needed a hotel last minute. This was the only place we found that both had a room available and was within our budget. The room was clean and pleasant and the shower was lovely. I loved the fact that there was a microwave in the room so we could heat up our leftovers. The staff at the front desk were super friendly and I liked that there were cheddar jalapeño Cheetos in the vending machine. I had been having a really rough time and staying at the Red Roof Plus was just what I needed. Thanks! read more

Although they have poster in the elevator claiming express check in, do not believe it. I prepayed and basically had my entire registration repeated. I had to wait around for over 10 minutes. As a comparison, I walked in without a registration to a different location and was done with the entire process in 1 minute and 45 seconds. After emailing Red Roof Inn to complain about the incompetence I experienced, the manager emailed to justify my shabby treatment as the policy of the site. read more

Handicap button on the front door is broken, expired elevator inspection, loud patrons.....1/1/2017 -1/3/2017 LOUD GUESTS disturbed sleep on multiple occasions.....need sleep to safely execute the job i just traveled 2000 miles to complete....thanks to the loud patrons, I was up for 20 consecutive hrs and ended up falling off a ladder.....If you are in need of a quiet/clean/proactive environment, do not stay here.....elevator had vomit on the floor for 2 days! I would rather pay the extra 30$/night for an upgrade ANYWHERE else..... read more

Red Roof PLUS+ Boston - Logan - Hotels Near Me - Saugus, Massachusetts

My boyfriend and I stayed here along with another couple from Friday October 30th to Sunday November 1st. When we returned to our hotel after spending the day in Salem on Saturday, my boyfriend noticed his phone charger didn't seem right. He is the only one of us with an android phone, the rest of us have iPhones, so he knew that the issue wasn't that he was using the wrong one. Upon closer inspection, he noticed that the aux cord no longer fit properly into the base of the charger, it looked like it had been jammed in and didn't quite fit, and that the little part that goes into the phone didn't have the same markings that it should, and it was no longer charging his phone at all. It became clear that this was NOT his charger, even though he had charged his phone just that morning before we left the room. We went to talk to the manager and staff, and they said they would speak to housekeeping and get back to us in the morning. We had to talk to several different people in order to try to get the issue resolved, and all they ever told us was that housekeeping said they hadn't even done anything in our room other than drop off towels (which is a separate issue but I'm not even going to address that). Now, I don't want to accuse anyone, but we left that morning and when we returned the charger was not the same. Something clearly happened somewhere. Regardless, even if they had nothing to do with it, they could have done something to help correct the issue. It was a super charger, not even a regular phone charger, one that charges your phone in half the time. We will have to buy a new one, and although it's a small fee, that is not the point. They could have easily offered to cover the cost, or give us a small discount on the room to make up the balance, or have done ANYTHING other than shrug their shoulders and say oh that's weird not our problem. A hotels only job is to make you feel comfortable and safe while away from home, and I do not feel either of those those things at this hotel. I am disappointed in what happened and even more so at how they handled it. I would not stay here again. read more