This place is the best! We have been staying here four nights a week for the past month while we're…read morelooking for a house in the area, and they have been nothing but the absolute best!

1 STAR BED BUGS…read more Please heed my warning and stay away. You really get what you pay for. Due flight cancellations, my friend and I found this room for extremely cheap. But the nightmare we were about to uncover is not worth the price. The walls were peeling, the room smelt of a smoker, horribly rude concierge, and the cherry on top BED BUGS! Yes, the bed bugs did indeed bite that night. While my friend and I were relaxing we saw a tiny creature crawl up one of our pillows. We immediately got up and saw that it was a bed bug, we then checked the sheet seams and behold, tiny black and brown dots everywhere. Bed bug droppings all over. We left immediately and after throwing all our belongings into trash bags, ended up sleeping in our car.

Stayed at AC Hotel Boston North in Medford and had a really great experience overall. The hotel was…read moreclean, modern, and super comfortable, exactly what you want for a stay. Check-in was quick and easy, and our room was ready right when we arrived, which was a huge plus. They have a nice bar/lounge area that's perfect for winding down, and breakfast is available as well, which makes mornings easy. The location is also a highlight, it's within walking distance to a cute little strip of restaurants, so there are some great options nearby without needing to drive. Only downside is that parking is VERY limited at the hotel, but there is a nearby garage that makes it manageable. Overall, a solid, convenient stay and I'd definitely consider coming back!

Great choice if you're staying in the north shore area. I visited family in Malden and North…read moreAndover and this was a great location. Service is lovely, but if you're booking on the app, the charge doesn't go through until you arrive. Very clean place, but parking is very limited as it shares a lot with another hotel. I believe they validate parking in the garage across the street, but call to double check. It's a quick car or train ride into the city, which is nice- but there's so much to do in walking distance from the hotel. Malden center is also pretty close with tons to do. I definitely recommend if staying in the area.

Checked in last night and I'm very impressed. Jeronne welcomed me. He was friendly and…read moreprofessional. In later marveled at his ability to pop from one customer to the next, helping, solving, advising, all with a smile and sincerity. The room 902 - is great. Nice view of Boston (which I discovered this morning when the clouds lifted). The room is spacious and clean. Really clean. Kudos to the house keeping department. The vibe is quirky in a good way. There is a variety of different travelers, people, families, college students, solo travelers. I would absolutely stay here again.

Pros: staff were friendly, breakfast and coffee were good…read more Cons: room was old, poor layout (bathroom door barely opened and the tv was in between the living room and bed, only one working elevator. We stayed in room 214 and could hear the elevator clashing and clanking the entire time. We booked with points but if I had paid for this hotel it would get 2 stars.

Alfredo mi amor! a lifesaver, a hero…read more rooms were gorgeous, breakfast was delicious, absolutely no complaints.

Don't recommend as they don't honor CONFIRMED reservations…read more This has increasingly become an issue with Hilton properties so I began tracking it. I use Hilton over Marriott because of the app and being able to use digital keys. The benefit of not having to go by the front desk in busy travel is really key. This property is an absolutely not. I checked in yesterday- as a Hilton diamond member choosing my room (541) on the top floor and at the end of the hall for quietness. Because I know that's an issue for me sleeping. Because this has happened so much, I've started screenshotting the confirmation. On the way from the airport I see I still don't have a digital key despite my confirmed check in being two hours before. I know there's likely a problem. Sure enough, the gentleman asks for my id and I have to re-enter the same credit card (the one I already had on the app and worked smoothly last night at a different hotel). He hands me keys and directs me to elevators. At which time I see my room is now 222. I go back to the desk and show them the confirmation to which they play dumb- "it just gave me this room" and another lady "I'm sorry. Maybe the top two floors is an airline and they're together all we have is third floor" in the most insincere apology you can imagine. It's not about floor, it's about noise. The airline may have status but I do as well- as a diamond member for many many years. So given I'm here for two days staring at a parking lot best I can do is warn others. Really been disappointed in Hilton lately. Do better.

Our stay was great, nice amenities, close to airport, shuttle was fine, elevators worked nicely…read more Staff friendly, personable. Room had quite a few amenities, fridge, infirm bathroom, coffee pot with condiments, desk, chair, couch and device connections!!! If we had stayed longer I would have wanted staff to fix the fan/air conditioning!

I would give zero stars if I could. After an army of unsupervised teenagers woke up our baby…read morerepeatedly all night running through the halls and screaming, we found at checkout that the hotel charged us a $300 smoking fee, claiming a sensor went off in the room while we were in the shower. We don't smoke, my partner is asthmatic and we were with our newborn baby. The woman at the desk told us it was automatic and they would not do anything about it, and that we could dispute the charge with our bank. I would not recommend this hotel to my worst enemy.

Despite our reservations being wrong (our fault), Eddie at the front desk made magic and all was…read moremade right. He is a great asset to the hotel. Our room was clean and had everything we needed for our stay. Would book again..correctly this time.

Living in a hotel in the city I used to call home was hard to imagine. But this hotel and the staff…read moremade it so warm and welcoming experience. The check in process didn't take more than 3-4 minutes. Quite smooth. My family was visiting for the first time and our suite room was super comfortable beds and spacious rooms. All the amenities were pretty much there and the location is just perfect. There's a shopping complex that has everything just 7 minutes walking and train station as well. Boston is barely 10 minutes drive. They provide complementary airport pickup and drop off services. Their breakfast is also decent. I felt like home here! Thank you team.

Got the cops called on me for a spot that was designated "waymo" even though there was no sign that…read moresays it was for them. A really rude employee accosted me and tried to have me arrested. Cops were nice and acknowledged hotel was at fault, but definitely avoid unless you want to get towed and arrested for no reason of your own. And this is from a lifetime titanium elite guest

Hi We have stayed at the Fairfield or Townsplace Suite Inn many times…read more The rooms are very good and hotel is in a convenient spot. We have the option of staying at many other Marriott hotels in this area, and like staying here for the great service. Sofia and Gabby at the front desk, have gone out of their way to make our stay exceptional every time. Thank you

Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

I rarely leave reviews like this, but my experience at Encore Boston Harbor was bad enough that I…read morefeel obligated to warn other business travelers. The problems started before I even arrived. I was traveling from Logan Airport and followed Encore's own website instructions for the shuttle. Those instructions were wrong. Because the hotel had not updated its posted pickup location, I spent roughly an hour walking around downtown Boston in the rain trying to find the shuttle. I called twice for help and spoke with two different representatives, both of whom were deeply uninterested and unable or unwilling to provide useful assistance. When I finally found the correct shuttle area, I waited even longer in the rain, only for the driver to tell me and two other passengers that we needed to get on a different shuttle that was already pulling away from the curb. We literally had to chase it down to catch it. Because of this, I missed a work meeting. Unfortunately, arriving at the hotel did not improve the experience. After standing in an excessively long check-in line, I finally got to the front desk, where the staff confidently insisted that I needed to pay the full room amount, even though my company had already paid for the reservation. At that point I was exhausted, wet, and late, so I paid it just to get into the room. Now my office manager is having to argue with the hotel because staff are apparently claiming I never had a reservation at all -- which is especially strange given that I am currently sitting in the room, and we have an emailed receipt showing that the room was already paid for. Even worse, the staff member speaking with my office manager has reportedly been snarky, condescending, and dismissive while she tries to resolve a problem created by the hotel's own systems. Rather than helping investigate the discrepancy, he appears to be treating her as though she is confused or incompetent. That is unacceptable customer service under any circumstances, but it is especially galling when she is the one trying to clean up Encore's billing and reservation mistake. This was not one minor inconvenience. It was a cascade of failures: incorrect transportation instructions, unhelpful phone support, chaotic shuttle coordination, a missed business meeting, a miserable check-in process, an apparent duplicate charge, and now a billing/reservation dispute being handled with condescension instead of professionalism. For a hotel that markets itself as a luxury resort, this was genuinely embarrassing. Nothing about this experience felt organized, hospitable, or guest-focused. It felt like a high-end property with low-end operations and staff who could not be bothered to solve problems they helped create. Encore Boston Harbor may be a great place to stay if you enjoy being wet, late, overcharged, dismissed, and treated like an inconvenience. I will not stay here again, and I would strongly caution business travelers against relying on this hotel for anything that requires competent logistics, accurate billing, or basic customer service. Beautiful building. Broken operation. Absolutely not worth the aggravation.

4.5 stars This is a…read morebeautiful hotel on Assembly Row. The rooms are spacious and modern. The gym is awesome and I loved the pantry area on the second floor with a Nespresso machine that also had yummy pastries in the morning, and snacks in the afternoon. The staff are also super nice. Location is around a bunch of shops and eateries, and a park. No complaints!

I stayed here during my cousin's wedding weekend and was so glad I did. This hotel is beautifully…read moredesigned, clean and the customer service is wonderful. From front desk to restaurant to room service. Everyone was very pleasant but not overbearing. I arrived very early on a red-eye and was beyond exhausted. Despite arriving super early they were super polite about the early check in and got me checked in within a few hours. While I waited for my room, I went shopping in the area for some last minute wedding essentials. Everything was in walking distance included a mid shopping day lunch. By the time I checked back in around noon my room was ready. The rooms are beautifully outfitted with high-end finishes that make it a great home away from home. It's close to Somerville proper, Medford and Cambridge which is where the wedding activities were held which worked out perfectly. It's also close to a pocket park and running trail for your outdoorsy needs. Overall a great hotel. Highly recommend!