This place is the best! We have been staying here four nights a week for the past month while we're…read morelooking for a house in the area, and they have been nothing but the absolute best!

1 STAR BED BUGS…read more Please heed my warning and stay away. You really get what you pay for. Due flight cancellations, my friend and I found this room for extremely cheap. But the nightmare we were about to uncover is not worth the price. The walls were peeling, the room smelt of a smoker, horribly rude concierge, and the cherry on top BED BUGS! Yes, the bed bugs did indeed bite that night. While my friend and I were relaxing we saw a tiny creature crawl up one of our pillows. We immediately got up and saw that it was a bed bug, we then checked the sheet seams and behold, tiny black and brown dots everywhere. Bed bug droppings all over. We left immediately and after throwing all our belongings into trash bags, ended up sleeping in our car.

Stayed at AC Hotel Boston North in Medford and had a really great experience overall. The hotel was…read moreclean, modern, and super comfortable, exactly what you want for a stay. Check-in was quick and easy, and our room was ready right when we arrived, which was a huge plus. They have a nice bar/lounge area that's perfect for winding down, and breakfast is available as well, which makes mornings easy. The location is also a highlight, it's within walking distance to a cute little strip of restaurants, so there are some great options nearby without needing to drive. Only downside is that parking is VERY limited at the hotel, but there is a nearby garage that makes it manageable. Overall, a solid, convenient stay and I'd definitely consider coming back!

Great choice if you're staying in the north shore area. I visited family in Malden and North…read moreAndover and this was a great location. Service is lovely, but if you're booking on the app, the charge doesn't go through until you arrive. Very clean place, but parking is very limited as it shares a lot with another hotel. I believe they validate parking in the garage across the street, but call to double check. It's a quick car or train ride into the city, which is nice- but there's so much to do in walking distance from the hotel. Malden center is also pretty close with tons to do. I definitely recommend if staying in the area.

I had no problem finding this hotel. The hotel had a garage and another parking garage in the back…read more If your vehicle is larger. I suggest the outside parking garage. The check-in process was smooth and fast. I found the staff great. The walls are thin. My stay was pleasant. The room was a nice size. I liked the space. I found the bed comfortable. The room had a couch. It had a big refrigerator with a microwave. I was happy. I was not expecting it to be so roomy. The hotel had a nice breakfast. It had hot items like scrambled eggs, bacon, and waffles, and some fruit. It was more than I expected.

Pros: staff were friendly, breakfast and coffee were good…read more Cons: room was old, poor layout (bathroom door barely opened and the tv was in between the living room and bed, only one working elevator. We stayed in room 214 and could hear the elevator clashing and clanking the entire time. We booked with points but if I had paid for this hotel it would get 2 stars.

Alfredo mi amor! a lifesaver, a hero…read more rooms were gorgeous, breakfast was delicious, absolutely no complaints.

We got to the hotel about 2 hours early, they wouldn't let us check in until 5 minutes until check…read morein time. While some people were able to check in, but most people just sat waiting for their room and they started checking in 15 minutes til check in time. They said our room was still being worked on... ok, no worries so we just sat at the lobby waiting to start our day. The room was nice and big. Comfortable beds and good appliances. One thing I noticed was our room's AC was not working well, so thru out the night it was really stuffy. We put it on low too. We left super early so didn't have time to grab breakfast or use other amenities. We stayed here 1 night.

I spent one night at the Hampton Inn Boston Logan Airport Chelsea last week, and the hotel was…read morefine. The room was nice, the the customer service was friendly. There was plenty of parking. FYI - so you don't do what I do - there are two Hampton Inn properties near Boston Logan. One is the Hampton Inn Boston Logan Airport Chelsea, and the other is the Hampton Inn Boston Logan Airport (which is in Revere). I put the wrong hotel in my navigation and tried to check into the wrong hotel. It was a little frustrating at almost midnight after traveling - be careful when you enter the name/address in your navigation! Overall, a totally fine hotel for a one night stay near the airport.

This hotel is super close to the airport. The room and bathroom were very spacious and very clean…read more The continental breakfast was actually good! Usually when this is offered it tends to suck but in this location it was actually tasty and there was a variety of foods to choose from/ make. We had issues with the shuttle they provide. At first we were told it would take 30 mins to pick us up from the airport, which was annoying since the hotel is less than 10 minutes away, but it actually took 40 mins. Saturday night we tried to make reservations to get dropped off at the airport Sunday morning and we were told they were booked. We were also told they only drop off at the airport hourly, which was also annoying. If you're staying here because of the shuttle service just be aware of the timing delay. The staff was friendly for the most part, but I don't think this hotel is worth the amount of money we paid to stay here for the weekend.

Despite our reservations being wrong (our fault), Eddie at the front desk made magic and all was…read moremade right. He is a great asset to the hotel. Our room was clean and had everything we needed for our stay. Would book again..correctly this time.

Would not stay there again. Area and hotel is very run down. "Red" stains (the size of a quarter)…read moreon carpet. Bedding had suspicious specks on them. I killed a spider on the wall. If the Ritz gets an "A" rating, I would rate this hotel a "D". This hotel is scheduled for demolition. It is not representative of other Wyndhams I have stayed at. Yes, the staff was great but giving the hotel a 5 rating because you like the staff is doing a disservice to other people looking for a hotel. It falsely increases the rating it deserves.

Got the cops called on me for a spot that was designated "waymo" even though there was no sign that…read moresays it was for them. A really rude employee accosted me and tried to have me arrested. Cops were nice and acknowledged hotel was at fault, but definitely avoid unless you want to get towed and arrested for no reason of your own. And this is from a lifetime titanium elite guest

The doorknob was broken when we arrived at the first room 314. The staff quickly switched us to a…read morenew room. However this is something that should have been caught by housekeepers if they tended to the room before guest checkin. The hotel appeared to be undergoing renovations in October 2023 during my stay. The hallways, tables, elevator and furniture had a thin layer of dust likely from the construction (well that's what I told myself). Pros Conveniently located near shopping bars and restaurants Suite with large refrigerators, cooktops & cookware, microwave, safe and iron. Ample desk space Sofa and chair seating Breakfast is included Cons Breakfast selection was limited to mostly packaged food and breads. There's not much you can grab and go with. Shower water spills to the floor TV is too close to the bed. It should be above the sofa The parking garage is not very convenient and you don't get in and out privileges. It cost about $25. Parking is expensive in all of Boston. The chain to move the window shade was not secure and could function more smoothly.

What an entertaining day at Encore! Spending all day playing whatever slot machines I wanted and…read moreenjoying the different choices to play was so enjoyable! It was not crowded and the staff so helpful!! The place is so pristine that you would be hard pressed to find anything out of place! The Restrooms were so impressively spotless! The day was magical and fun !

Reviewing the hotel this time around. We are Wynn Rewards members and sometimes that has its perks…read more Got a room because of it and had a nice stay. The room itself is gorgeous just like the rest of the resort and casino. It's very classy and classic inside, mostly white and cream decor with pops of color. We had the king suite and it was super spacious with a couch, large bathroom, bath, shower, and a nice view of the harbor. It's also very tech savvy with an ipad that controls mostly everything in the room. Beds are also comfortable and it was super clean. They have food/drinks in the fridge but you have to pay. It's nice for a little getaway and convenient if you want to sleep after playing in the casino downstairs. Plus parking is free and there's a water shuttle to Boston. Honestly a good idea for tourists too wanting to see the city. I'd stay here again!

Our visit to this hotel was part of a birthday jubilee celebration and it did not disappoint. I…read morelove modern decor and have an weird affinity for straight lines and square objects. The modern industrial design offers every imaginable configuration of such. The lobby is open and airy and the front desk staff were professional but not sugary. The rooms are clean and spacious and the beds comfortable enough. The bathroom configuration is a little odd with a barnyard door that didn't fully close all the way at times. It could be awkward in certain circumstances. The pool access is through the gym and both looked clean. The complimentary pantry was a little hard to find - probably intentional, and was mehh. Parking - You can drop off your fellow travelers and luggage at the front entrance, but it is a limited space which is kind of designed to get you to valet park or at least have to use the door-person or bell-person for assistance. Parking was easy enough. Most days, we opted for on-street parking and just had to remember to move the car. Much better than paying $50/ night for the hotel parking. You couldn't ask for a better location - close to the orange line of the T which runs into Boston and smack in the middle of restaurants, entertainment and retail. And, pickle ball courts are right across the street - what more could you ask for?

From the moment I arrived, I noticed a significant difference in the level of hospitality compared…read moreto previous stays. The front desk staff was not welcoming, and unfortunately that set the tone for the rest of my visit. The room itself was disappointing. The bed was uncomfortable. The rooms are fairly standard in size, surrounded by other buildings with no meaningful view, and street noise is noticeable throughout the night. There is also a nearby train that woke me much earlier than I had planned after a long day of travel. Because my work meetings changed, I needed to extend my stay by one night. I was told the hotel had no availability, so I decided it made more sense to shorten my reservation and move to another hotel rather than relocate after just two nights. Despite this, the hotel charged me for the second night and refused to waive the cancellation fee. Even after Marriott Bonvoy contacted the property on my behalf, management declined to make an exception. Those small gestures of customer service are what build loyalty, and this was a missed opportunity. As someone who travels for work frequently with scheduling changes, that's a dealbreaker. Also as a longtime Marriott Bonvoy member who is typically Titanium or Ambassador Elite, I pay close attention to elite benefits. This property offers no complimentary elite breakfast and no concierge lounge. For a hotel charging over $300 per night before taxes, plus a $25 destination amenity fee and $58 per night for valet parking, I expected a much higher level of service. I stayed at this hotel several years ago and had a wonderful experience, which is why I returned. Unfortunately, the quality of customer service has declined considerably. My interaction was primarily with Logan at the front desk, who informed me that managers Beth Osborne and Christopher Elysee agreed with the decision not to waive the charge. The location is also something to consider. While technically convenient to Somerville, it is well outside the main Boston attractions. Between expensive parking and Uber costs, staying here can become significantly more expensive than choosing a hotel within walking distance of downtown. Ultimately, my biggest disappointment wasn't the room or the fees--it was the lack of hospitality. Customer service is what keeps guests coming back, and unfortunately this stay convinced me that I won't return.