Very pleased with our room. Very clean. Comfortable. Hotel staff were friendly. Morning breakfast…read morewell presented, hot and tasty. Exceptional coffee. Better than expected for $139. Would stay again.

I am leaving this review based on my experience with the hotel's billing and cancellation handling…read more In July 2025, I booked a five-night stay at this hotel for a girls' trip to Boston in October. The reservation did not require prepayment. Our plans later changed, and we stayed elsewhere. Unfortunately, while I believed the reservation had been canceled, it was not. I never arrived at the hotel, never checked in, and never used the room. Despite this, I was charged approximately $1,400. I was prepared for a one night stay charge like the policy states but not the full FIVE DAYS! When I contacted the hotel to dispute the charge, I was told that I had been on the property "the entire time," which is simply not accurate. There is no record of me checking in, receiving room keys, or occupying the room. Since November, I have made multiple attempts to resolve this matter directly with hotel management, including reaching out to the General Manager. Unfortunately, my calls and messages have gone unanswered. I then disputed the charge on my credit card, to which it was declined due merchant comment stating that I was on property for the entire stay - which again, isnt true. I was actually 30 miles away staying at a completely different hotel! I am disappointed not only by the incorrect charge, but also by the lack of follow-up and accountability. I would strongly encourage future guests to confirm cancellation policies in writing and keep detailed records should any issues arise.

This is the worst hotel I have ever stayed in. The listing on Expedia was misleading. It said Red…read moreRoof Inn--Logan giving the impression that it was near the airport. It is not. It is 20 miles (a $45 cab ride) away. It took 20 minutes to check in despite my reservation. I had to leave a $50 deposit and sign that I would not smoke in the room. But the room I was given smelled like an ash tray. The mattress on the bed was horrible. I had trouble sleeping and woke up with a back ache. There were few amenities in the room, and no clock. The toilet paper holder was falling out of the wall and held in place by papers wedged in the hole. When I left in the morning there was no one at the front desk. Avoid this place at all costs. I will never stay at a Red Roof Inn again.

This place is horrible, my son stayed there just for access to his job for one week. He got more…read morebedbugs bites than you can count. I told the front desk and they of course said they have the rooms inspected regularly. That's strange, because I wished I read the reviews before I booked there, most of them are complaints about bedbugs. I wouldn't recommend this place to my pig if I had one... it's gross!! Here are the pictures to prove it. I took my son to the Doctor and he got medication for his reaction to bedbugs bite. I threw away his clothes he had taken there... Please people, check reviews before you book this place, I wished I did.

The absolute worst hotel I have ever stayed at in my lifetime. Because of of this horrible…read moreexperience, I have decided to download the Yelp app as I felt compelled to leave a review warning customers to not book here. The room I booked stunk of active cigarettes being smoked and I don't even smoke. The bed was literally a piece of metal on 4 metal legs with a thin mattress and horribly uncomfortable. College dormitory style. The room was also very noisy all night with people coming and going. Definitely a very low end business. When brought to the attention of the front desk, they could not change my room. As it was late when I checked in, 10pm or so, asked about checking out the next morning. The front desk told me I could with refund. The manager or owner at the front desk was extremely dismissive, rude and unprofessional. Typical. Sadly, I have not received a refund. Even after numerous calls to the hotel. Do not stay here.

Angel was so helpful and kind with helping me book my room very respectful man very intelligentread more

Oct 4th 2025, Do not stay here, I will say beds seemed clean but bathroom was a mess, when you…read morewalked into bathroom all seemed good but then all towels that where folded where all dirty one even had black marks on it, toilet would not flush had to flush it 8 times to be ok but then we were afraid to use it again, tried taken a shower and water backed up on me, thats when i discovered all the towels being dirty, had to leave by 630 in morning to use a bathroom at a Dunkin donuts, office was locked so I couldn't even tell anyone about our problems so just left key in lock box, wanted to wait till Monday to talk to someone because we stayed Saturday into Sunday Morning and basically he said he would give me a discount on the next time we go there, ( Wouldn't go back there ever again), so he wouldn't give me any type of a refund.. The Gentleman seemed nice enough but was not any help, last thing I said is they better get their Plumbing fixed in that room before anyone else stayed there and get a new maid.. Mike K.

Salem hotels were a bit expensive and after staying at 6 really nice hotels on the road trip, I…read morethought I'd try to save some money.... Big mistake. Booked this via third party for $163 a night. CMI is located on a very busy street (US-1N or something). The angle to see incoming traffic is difficult and I was terrified when exiting the plaza (cars go sooo fast here). Busy street so I don't recommend little kids staying here. Check-in was easy and pleasant but the room...Upon opening the door, you get smacked in the face by the smell of piss, body odor and unknown smelly substances -I'm being serious when I gagged. It was already 630pm by the time we came and too late to leave. Bed had yellow stains and smelled like it hadn't been washed well. Shower curtains reeked of piss. Fridge and tables hadn't been wipe down (fingerprints and smudge marks visible). I was so disgusted I couldn't even shower. Slept on the bed and woke up super itchy with small bumps. I am not exaggerating by saying this was the worst stay ever. My husband who is rarely grossed out refused to shower there as well. We left right away the next morning. I don't recommend this inn at all. Disgusting. Smelly. Unsanitary. It sounds harsh but the owners need to clean up and be on top of their business. Just writing this review makes me itchy.

For $188, I wasn't expecting the filthy room, complete with waterproof sheet covered mattress…read morethrown on top of the wood slab, or the poster of the naked girl hanging on the wall. Called to request a refund, was informed that the rooms are usually "rented by the hour." Trust me on this, the rooms are super dirty, with nicotine dripping down the walls, literal dirt, cobwebs and cigarette ashes. The framed poster with the girl in heels, with her butt hanging out on the wall was the best part, though. I couldn't get a refund. This is literally the most disgusting hotel I've ever had the displeasure of staying in. For $188?!

I don't understand the negative reviews. It is what it is…read more You aren't staying at the Ritz but nothing here would make me feel unsafe. Then again, I grew up here - people complaining about the lack of restaurants... the hell? Kowloon and "Restaurant mile" (like anything you can think of is 5 minutes up the road) That's the most untrue statement. It is old-fashioned, like something out of a 1960's film but that also makes it sort of unique. My husband and I just moved from Malden to Philadelphia, but still consider the area home. We decided to come up for Valentine's Day - President's Day weekend. Did some sightseeing / got Seafood in Boston, I had a Doctor's appointment at MGH. We were going to head home but decided to stay another night and came cross this on Hotels.com. The room is clean and for 3 beds (there's a "2nd bedroom") plenty spacious for the price we paid. There's a fridge and a couple TVs. The owner/manager was welcoming and gave directions to the room. Probably will be our go to spot when we stay in the area.

I really don't understand the negative reviews. For a motel it's really great. The people who own…read moreand run the motel are some of the nicest people I've met. The rooms were clean and nicely kept. Beds were comfy and not a cigarette burn or dirty linen in sight. Great WiFi in the room. The mini frIdge and microwave were nice and there were two closets and two dressers for clothes. Housekeeping ladies are very nice. Yes the showers are stalls but that's just fine. I've been to all sorts of fancy hotels and some bad motels and this isn't one of them.

In my opinion I would not return to the Hotel at all. on the website the images they show of the…read morerooms are not the same. We get to to room very small bed heart is a rock cigarette burn holes in the blankets. People outside the room yelling and screaming. We don't even last. A full 40 minutes in the room before we leave I go to the front desk and to see if I could get some on my money back and they tell me I would have to come back tomorrow and I did that and they tell me again I would have to come back the next day to talk to a manager to see what he could do for me are you kidding me or what. Thank you

I've stayed there a few times and I have to say I tried to get in last night and could not and that…read morewas OK I guess kind of upset because I went out of my way to get there not the best place in the world but I actually like some parts of it trying to figure out there about the bugs I think yes !

This place was honestly a dump. Outside AND inside need EXTREME updating...not to mention some…read moresimple repairs & cleaning. I paid $100 to stay here & could have stayed somewhere much nicer for the same amount. My pictures say it all...cracked walls/ceilings, mold on bathroom fixtures and air conditioner vents, and broken furniture. There's people that reside here on a month to month basis that are creepy, dirty, & stare down the customers. The room also smelled like must/mold. The ONLY ok thing about this room, was the fact that the door locked. The new owners are also very RUDE! Extremely poor customer service! I'd rather stay in my car than stay here again.

This place is the best! We have been staying here four nights a week for the past month while we're…read morelooking for a house in the area, and they have been nothing but the absolute best!

1 STAR BED BUGS…read more Please heed my warning and stay away. You really get what you pay for. Due flight cancellations, my friend and I found this room for extremely cheap. But the nightmare we were about to uncover is not worth the price. The walls were peeling, the room smelt of a smoker, horribly rude concierge, and the cherry on top BED BUGS! Yes, the bed bugs did indeed bite that night. While my friend and I were relaxing we saw a tiny creature crawl up one of our pillows. We immediately got up and saw that it was a bed bug, we then checked the sheet seams and behold, tiny black and brown dots everywhere. Bed bug droppings all over. We left immediately and after throwing all our belongings into trash bags, ended up sleeping in our car.

While in Salem Massachusetts we found the Witchcraft Victims Monument in Danvers MA. There is no…read moresignage directing you towards the village when it was over played Noël Teel & I visited while Tony helped the baby! Tony Vanoy Lisa Diane Boyce-Vanoy Dale Lisa Vanoy The hotel staff was amazing and breakfast was very good

This hotel was difficult to pick out and hard to find,....Let's start with the front desk. "We have…read moreluggage carts, but, we can't find them". The sofa is So deep that no one can sit on them without throw pillows and there are none. There's a kitchenette, but, no sponge to clean with. Freeway side of hotel is very loud. There are poor seals around windows so there was cold air blowing through. I asked for a bathtub, what I got was an ADA room, with rusting metel on both the pulldown seat and the overflow spout. The coffee/tea cups are 4 ounce(tops) kids size. This is not a pretty room at all. It was clean,(except for the rust). The front desk guy in the morning was helpful, and we used the gym. We stayed here while visiting Salem. Not super close.