I was physically assaulted by a employee at this hotel. Please do not stay here. Me and my girlfriend came in late from a long trip and the hotel charged my card. When we arrived the employee physically attacked me, seemed to be high on drugs. I have filed a police report and will be taking the company to court. Please do not stay here. Image of employee below. read more

Woodspring Suites Hotel - Assault by hotel employee - Hotels Near Me - Saugus, Massachusetts

Edit: GM Mark contacted me, was extremely apologetic, kind, and helpful. He issued me my refund for the first night we didn't stay, and if all the staff was this friendly accommodating and kind, business would do much better. So ty Mark, you listen a huge source of stress for me by resolving this issue. The most disgusting, dirty, scary, unfriendly, no customer service, cheap, horrifying place i've ever had the displeasure of visiting. No one at front desk to check in. Had to use an old style phone to call corporate so they could paige someone from the hotel location to come down and check us in. Guy comes down visibly annoyed he is being bothered. Doesn't say more than two words to me the entire time he's checking me in. Then he gives me a speech with my receipt about how if i lose or damage my key card i'll have to go through this whole process again (using the dinosaur phone to get someone to come down) to get another key. So i'm thinking they don't have anyone at the front desk normally. So i ask for an extra key, which he tells me only one key per ID (if hotel needs ID to check in that's usually a bad sign). I explain that my husband is outside parking, and he had an ID also. He just looked at me annoyed, i'm assuming cuz he doesn't want to wait for my husband, so i instead ask if i can do it tomorrow. He points at the sign on the plexiglass window which has the front desk hours on it. (a hotel has front desk hours? don't you need staff 24hours because guests are staying 24 hours?) so i'm like ok, will there be an actual person down here tomorrow to help me with that? He says ma'am it's after hours. you're checking in after hours, with an attitude. Do you want the ID or not. I'm like i wasnt even asking you to make one, i'm only asking if there will be someone down here tomorrow. He points at the sign again and slams the window closing down right in my face. super i go outside, tell my husband, we decide to we'll stay the night and deal with it tomorrow. We open our room door and are blasted in the face with the smell of stale ciggarettes and cheap perfume. There's a hole in the bathroom wall along with cigg ash/burn marks. There's something suspicious floating in the toilet as well so we aren't sure if the room has even been cleaned, or if they just remade the bed. We decide we'd rather sleep in the car than stay here, but since there's no one at the desk and ice just had the door slammed in my face, we wait until the next day to try and cancel the reservation. On the way down, another guest coming in stops us on our way out to ask us if we know where to get "any crack". We said sorry, we're not locals and left in a hurry. Ended up at the holiday inn across the street with no issues and friendly helpful staff. it has been 5 days ive been trying to call guest relations for a refund for the first night we didn't stay. I STILL haven't gotten an actual person on the phone or a reply to my email. Do NOT GO HERE. Save your money (145$ a night) and yourselves. Go anywhere else. This place is straight up the stuff of nightmares and almost ruined our vacation. read more

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I was a little worried when the only two reviews on yelp were just one star. I decided to give it a try anyways. When I arrived at 2:10, the front staff man rather abruptly said that check out was at three. I joined three other people to wait in the lobby until 3. At around 2:50, a lady came to the front desk and started checking people in. The process went smoothly, and I went to my room. The room is very pleasant and what I expected from the pictures. There is a small apartment sized fridge, a microwave, two burner stove and a sink. There are plates, bowls, utensils and two pans. There is a desk, a small moveable table a reclining chair and a built in unit to stow away your items. The wifi is basic but for $13 you can upgrade to higher speed (9mbs down 2.5 - sufficient to stream) and three devices. I have been working in my room for the past four days while my daughter attended a college conference. The room has been quiet and pleasant. I have made use of the gym every day and it has been fine. The elliptical needs some grease but otherwise it has been fine. I have been happy with my stay and I have no real complaints. I do wish that the room included a roll of paper towels and dishwashing liquid. Fortunately, Walmart is next door! I would recommend this hotel to anyone needing an extended stay in Boston. I am realistic. I have stayed in everything from youth hostels to Ritz Carltons, JW Marriott's and Conrad Hiltons. I didn't choose this hotel for amenities. I needed a place where I could make some meals, work, and be relatively close to my daughter in Boston - and not pay $400 a night! The room is clean, the AC works well and the bathroom is nice. The kitchen has enough space to make light meals. Yes, there is no ironing board in the room but you can get one from the front desk. I would stay here again. I don't normally post reviews, but I thought the prior to posts were harsh. I know everyone's experience is different, but I thought I would try to bring a little balance. read more

HORRIBLE HOTEL!! stay away from this place! I came into the hotel and went up to my room and found no sheets on the bed, no towels, no soap, the bathroom sink was filthy! Pubic hairs all over! They didn't even clean my room before I checked in! Disgusting! Worst hotel experience ever! And then the girl at the front desk lobby tells me that they only clean one time every 7 days??? REALLY??? All because she says it's an "Extended stay"? So stupid! Unbelievable! Pay the extra $50-$80 and stay at a better hotel than this horrific place! read more

. There is no room service available all the amenities are closed down they do not provide dishes linen any appliances that they say they come with things you don't probably brooms toasters trash bags anything you got to pay for all of that service is not that friendly at the front desk staying weekly after pay every day for lending on top of being charged for regularly even if I don't use the linen services I still get charged for it everydayhowever the rooms are nice it's cleanly the beautiful colors to brighten your day it's just basically the nickel and diamond that they charge you for every little thing that it says is included on the website even local phone calls and it says it's free the only thing open is the laundry room other than that they have two vending machines and no breakfast or anything served like they say they do read more

Horrible HORRIBLE STAY. Never again will I stay here. Was harassed by a wannabe manger named Bill. He claimed he was the manger when I first got there and threatened to kick me out. Comes to find out he's no manager and he also lives on the property. Harassed me, followed me around. Always watching me for no reason whatsoever. I felt very uncomfortable during my stay and even tried to touch me at one point. They need to really consider having him as an employee. That's not okay and I hope he doesn't harass or try to touch anyone else. I've stayed at the WoodSprings in Saugus ma plenty of times before but never again! read more

I stayed here for 3-4 months due to an emergency. I paid 500-600 a week for the privilege of cheap linen, cheap furniture and a cheap mattress/bed. The staff is the laziest and rudest staff I have encountered anywhere. The don't realize this is the hospitality field. They use hospitality on themselves and took it out for the guest. They behaved as if you were always bothering them. No lie, one worker tried to convince me his job was to keep the manager from stress and to not bother him regarding my broken refrigerator. Three weeks of no refrigerator. Thanksgivings week I had no refrigerator. It wasn't till I cried and got emotional when all of a sudden a new one popped up. The manager is always out of town and his fill in is a loud mouth liar who wouldn't know hospitality if it hit him in his face. The only decent worker is from another state helping out. The housekeepers are nice too. I loved them. But the rest of the crew are lazy and rude. This is no hotel, it's for ppl down on their luck with no place to go. Most would be smiling for the first time the day they left for good. There is so much negative to say, but I must enjoy where I am now. Unless you are very desperate, please have respect for yourself and stay clear of this Esteem busting place. Peace! read more

1) When we got here, we were put on the 2nd floor and told that the elevator was broken and thus had to haul all of our luggage up the stairs. 2) This is NOT a suite! This is a typical hotel room except that it has a small stove and refrigerator. It barely has enough room to move around in. 3) How do you have a kitchenette, but no dishes to cook with, nothing to wash dishes with? 4) The toilet didn't work correctly... we had to keep the lid off the back and jiggle it everytime it was flushed to get it to refill again 5) No coffeemaker in the room, nor in the lobby 6) You can only get your towels and bedsheets changed if you come get them yourself from the office between 3-8pm. If you're here on vacation, who's going to be around the hotel during those times?? 7) No ice maker anywhere in the building. 8) There's guest laundry in the building but they charge a ridiculous fee to use it. For the cost of these rooms, guests should be able to use the laundry for free or at least for a really cheap price. read more

This place was terrible! When we got there there was no one to check us in. We finally got checked in and were told we were on the fourth floor and that the elevator was broken. When we walked in the room it smelled funny. When we were finally able to pull back the bedding it was dirty and had other peoples hair in it. When we tried to get new sheets they wouldn't let us have any unless we brought them the old ones. Up and down four sets of stairs. We finally got the new sheets and they were also covered with dog hair. The chairs were all scratched up as though a dog and lived there for a year. There was only two of each plate and a bowl when there are four of us staying there in a two queen room. They were no parts.The bathtub was also dirty. The kitchen sink would not drain. And the bathroom door would not close.The worst part is the toilet became clogged and unusable. The person I spoke to you on the phone said that they would eventually send a maintenance person over but couldn't tell us when at all but probably well after 9 o'clock in the morning to check out. I finally was able to get a plunger from downstairs. That was broken. And we were never able to use our toilet again. We need to quickly pack up our things and leave first thing in the morning so that we could go find a Starbucks that had a bathroom we could use. Upon waking I also noticed multiple bites all over my body. It felt is the bugs are crawling on us and in our hair in the evening while we were trying to sleep.This was a terrible and horrible experience. The person I spoke to you on the phone was extremely rude and unhelpful. read more

This hotel is brand new and supposed to be for extended stays. It is easily the worst hotel I have ever stayed in. The lack of amenities borders on insulting. From cheap towels, no ironing board, no in room coffee, cheap furniture, unfriendly staff, a room you can cook in, no dish towels, dish detergent, paper towels and from a safety standpoint, no in room fire extinguisher, in a room with a stove!! Cheapest toilet paper and tissues they could find. There is no breakfast included, nothing except a coffee machine in the lobby. To top that they don't clean your room! If you want clean towels you have to bring the others to the FRONT desk! This is an absolute joke. I will never stay in one of these hotels again anywhere in the world! If I could give it negative 5 stars I would! Save money and stay at a Red Roof or Super 8...you will get more and won't literally be insulted at the lack of amenities. Horrible in every way possible. read more