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    Colonial Traveler Inn

    4.0 (4 reviews)
    Open Open 24 hours

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    Holiday Inn Express Saugus - Sink

    Holiday Inn Express Saugus

    (83 reviews)

    $$

    I am leaving this review based on my experience with the hotel's billing and cancellation handling…read more In July 2025, I booked a five-night stay at this hotel for a girls' trip to Boston in October. The reservation did not require prepayment. Our plans later changed, and we stayed elsewhere. Unfortunately, while I believed the reservation had been canceled, it was not. I never arrived at the hotel, never checked in, and never used the room. Despite this, I was charged approximately $1,400. I was prepared for a one night stay charge like the policy states but not the full FIVE DAYS! When I contacted the hotel to dispute the charge, I was told that I had been on the property "the entire time," which is simply not accurate. There is no record of me checking in, receiving room keys, or occupying the room. Since November, I have made multiple attempts to resolve this matter directly with hotel management, including reaching out to the General Manager. Unfortunately, my calls and messages have gone unanswered. I then disputed the charge on my credit card, to which it was declined due merchant comment stating that I was on property for the entire stay - which again, isnt true. I was actually 30 miles away staying at a completely different hotel! I am disappointed not only by the incorrect charge, but also by the lack of follow-up and accountability. I would strongly encourage future guests to confirm cancellation policies in writing and keep detailed records should any issues arise.

    Fire alarms going off at 3:15am and 6:25 am. Having interrupted sleep x 2. Do not…read morerecommend!!!!!!!!!!!

    Chisholm's Motor Inn

    Chisholm's Motor Inn

    (9 reviews)

    $$

    Oct 4th 2025, Do not stay here, I will say beds seemed clean but bathroom was a mess, when you…read morewalked into bathroom all seemed good but then all towels that where folded where all dirty one even had black marks on it, toilet would not flush had to flush it 8 times to be ok but then we were afraid to use it again, tried taken a shower and water backed up on me, thats when i discovered all the towels being dirty, had to leave by 630 in morning to use a bathroom at a Dunkin donuts, office was locked so I couldn't even tell anyone about our problems so just left key in lock box, wanted to wait till Monday to talk to someone because we stayed Saturday into Sunday Morning and basically he said he would give me a discount on the next time we go there, ( Wouldn't go back there ever again), so he wouldn't give me any type of a refund.. The Gentleman seemed nice enough but was not any help, last thing I said is they better get their Plumbing fixed in that room before anyone else stayed there and get a new maid.. Mike K.

    Salem hotels were a bit expensive and after staying at 6 really nice hotels on the road trip, I…read morethought I'd try to save some money.... Big mistake. Booked this via third party for $163 a night. CMI is located on a very busy street (US-1N or something). The angle to see incoming traffic is difficult and I was terrified when exiting the plaza (cars go sooo fast here). Busy street so I don't recommend little kids staying here. Check-in was easy and pleasant but the room...Upon opening the door, you get smacked in the face by the smell of piss, body odor and unknown smelly substances -I'm being serious when I gagged. It was already 630pm by the time we came and too late to leave. Bed had yellow stains and smelled like it hadn't been washed well. Shower curtains reeked of piss. Fridge and tables hadn't been wipe down (fingerprints and smudge marks visible). I was so disgusted I couldn't even shower. Slept on the bed and woke up super itchy with small bumps. I am not exaggerating by saying this was the worst stay ever. My husband who is rarely grossed out refused to shower there as well. We left right away the next morning. I don't recommend this inn at all. Disgusting. Smelly. Unsanitary. It sounds harsh but the owners need to clean up and be on top of their business. Just writing this review makes me itchy.

    Town Line Inn - Town Line Inn Motel

    Town Line Inn

    (16 reviews)

    For $188, I wasn't expecting the filthy room, complete with waterproof sheet covered mattress…read morethrown on top of the wood slab, or the poster of the naked girl hanging on the wall. Called to request a refund, was informed that the rooms are usually "rented by the hour." Trust me on this, the rooms are super dirty, with nicotine dripping down the walls, literal dirt, cobwebs and cigarette ashes. The framed poster with the girl in heels, with her butt hanging out on the wall was the best part, though. I couldn't get a refund. This is literally the most disgusting hotel I've ever had the displeasure of staying in. For $188?!

    I don't understand the negative reviews. It is what it is…read more You aren't staying at the Ritz but nothing here would make me feel unsafe. Then again, I grew up here - people complaining about the lack of restaurants... the hell? Kowloon and "Restaurant mile" (like anything you can think of is 5 minutes up the road) That's the most untrue statement. It is old-fashioned, like something out of a 1960's film but that also makes it sort of unique. My husband and I just moved from Malden to Philadelphia, but still consider the area home. We decided to come up for Valentine's Day - President's Day weekend. Did some sightseeing / got Seafood in Boston, I had a Doctor's appointment at MGH. We were going to head home but decided to stay another night and came cross this on Hotels.com. The room is clean and for 3 beds (there's a "2nd bedroom") plenty spacious for the price we paid. There's a fridge and a couple TVs. The owner/manager was welcoming and gave directions to the room. Probably will be our go to spot when we stay in the area.

    Woodspring Suites Hotel - cigg ash marks

    Woodspring Suites Hotel

    (10 reviews)

    I was physically assaulted by a employee at this hotel. Please do not stay here. Me and my…read moregirlfriend came in late from a long trip and the hotel charged my card. When we arrived the employee physically attacked me, seemed to be high on drugs. I have filed a police report and will be taking the company to court. Please do not stay here. Image of employee below.

    Edit: GM Mark contacted me, was extremely apologetic, kind, and helpful. He issued me my refund for…read morethe first night we didn't stay, and if all the staff was this friendly accommodating and kind, business would do much better. So ty Mark, you listen a huge source of stress for me by resolving this issue. The most disgusting, dirty, scary, unfriendly, no customer service, cheap, horrifying place i've ever had the displeasure of visiting. No one at front desk to check in. Had to use an old style phone to call corporate so they could paige someone from the hotel location to come down and check us in. Guy comes down visibly annoyed he is being bothered. Doesn't say more than two words to me the entire time he's checking me in. Then he gives me a speech with my receipt about how if i lose or damage my key card i'll have to go through this whole process again (using the dinosaur phone to get someone to come down) to get another key. So i'm thinking they don't have anyone at the front desk normally. So i ask for an extra key, which he tells me only one key per ID (if hotel needs ID to check in that's usually a bad sign). I explain that my husband is outside parking, and he had an ID also. He just looked at me annoyed, i'm assuming cuz he doesn't want to wait for my husband, so i instead ask if i can do it tomorrow. He points at the sign on the plexiglass window which has the front desk hours on it. (a hotel has front desk hours? don't you need staff 24hours because guests are staying 24 hours?) so i'm like ok, will there be an actual person down here tomorrow to help me with that? He says ma'am it's after hours. you're checking in after hours, with an attitude. Do you want the ID or not. I'm like i wasnt even asking you to make one, i'm only asking if there will be someone down here tomorrow. He points at the sign again and slams the window closing down right in my face. super i go outside, tell my husband, we decide to we'll stay the night and deal with it tomorrow. We open our room door and are blasted in the face with the smell of stale ciggarettes and cheap perfume. There's a hole in the bathroom wall along with cigg ash/burn marks. There's something suspicious floating in the toilet as well so we aren't sure if the room has even been cleaned, or if they just remade the bed. We decide we'd rather sleep in the car than stay here, but since there's no one at the desk and ice just had the door slammed in my face, we wait until the next day to try and cancel the reservation. On the way down, another guest coming in stops us on our way out to ask us if we know where to get "any crack". We said sorry, we're not locals and left in a hurry. Ended up at the holiday inn across the street with no issues and friendly helpful staff. it has been 5 days ive been trying to call guest relations for a refund for the first night we didn't stay. I STILL haven't gotten an actual person on the phone or a reply to my email. Do NOT GO HERE. Save your money (145$ a night) and yourselves. Go anywhere else. This place is straight up the stuff of nightmares and almost ruined our vacation.

    Colonial Traveler Inn - hotels - Updated July 2026

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