I am leaving this review based on my experience with the hotel's billing and cancellation handling…read more In July 2025, I booked a five-night stay at this hotel for a girls' trip to Boston in October. The reservation did not require prepayment. Our plans later changed, and we stayed elsewhere. Unfortunately, while I believed the reservation had been canceled, it was not. I never arrived at the hotel, never checked in, and never used the room. Despite this, I was charged approximately $1,400. I was prepared for a one night stay charge like the policy states but not the full FIVE DAYS! When I contacted the hotel to dispute the charge, I was told that I had been on the property "the entire time," which is simply not accurate. There is no record of me checking in, receiving room keys, or occupying the room. Since November, I have made multiple attempts to resolve this matter directly with hotel management, including reaching out to the General Manager. Unfortunately, my calls and messages have gone unanswered. I then disputed the charge on my credit card, to which it was declined due merchant comment stating that I was on property for the entire stay - which again, isnt true. I was actually 30 miles away staying at a completely different hotel! I am disappointed not only by the incorrect charge, but also by the lack of follow-up and accountability. I would strongly encourage future guests to confirm cancellation policies in writing and keep detailed records should any issues arise.

Fire alarms going off at 3:15am and 6:25 am. Having interrupted sleep x 2. Do not…read morerecommend!!!!!!!!!!!

This place is horrible, my son stayed there just for access to his job for one week. He got more…read morebedbugs bites than you can count. I told the front desk and they of course said they have the rooms inspected regularly. That's strange, because I wished I read the reviews before I booked there, most of them are complaints about bedbugs. I wouldn't recommend this place to my pig if I had one... it's gross!! Here are the pictures to prove it. I took my son to the Doctor and he got medication for his reaction to bedbugs bite. I threw away his clothes he had taken there... Please people, check reviews before you book this place, I wished I did.

The experience was great , rooms were clean, can't beat the rate and staff is very accommodating…read moreespecially Helen front desk associate. She was the go to person during our stay... friendly , helpful she was just amazing.

The absolute worst hotel I have ever stayed at in my lifetime. Because of of this horrible…read moreexperience, I have decided to download the Yelp app as I felt compelled to leave a review warning customers to not book here. The room I booked stunk of active cigarettes being smoked and I don't even smoke. The bed was literally a piece of metal on 4 metal legs with a thin mattress and horribly uncomfortable. College dormitory style. The room was also very noisy all night with people coming and going. Definitely a very low end business. When brought to the attention of the front desk, they could not change my room. As it was late when I checked in, 10pm or so, asked about checking out the next morning. The front desk told me I could with refund. The manager or owner at the front desk was extremely dismissive, rude and unprofessional. Typical. Sadly, I have not received a refund. Even after numerous calls to the hotel. Do not stay here.

Angel was so helpful and kind with helping me book my room very respectful man very intelligentread more

For $188, I wasn't expecting the filthy room, complete with waterproof sheet covered mattress…read morethrown on top of the wood slab, or the poster of the naked girl hanging on the wall. Called to request a refund, was informed that the rooms are usually "rented by the hour." Trust me on this, the rooms are super dirty, with nicotine dripping down the walls, literal dirt, cobwebs and cigarette ashes. The framed poster with the girl in heels, with her butt hanging out on the wall was the best part, though. I couldn't get a refund. This is literally the most disgusting hotel I've ever had the displeasure of staying in. For $188?!

I don't understand the negative reviews. It is what it is…read more You aren't staying at the Ritz but nothing here would make me feel unsafe. Then again, I grew up here - people complaining about the lack of restaurants... the hell? Kowloon and "Restaurant mile" (like anything you can think of is 5 minutes up the road) That's the most untrue statement. It is old-fashioned, like something out of a 1960's film but that also makes it sort of unique. My husband and I just moved from Malden to Philadelphia, but still consider the area home. We decided to come up for Valentine's Day - President's Day weekend. Did some sightseeing / got Seafood in Boston, I had a Doctor's appointment at MGH. We were going to head home but decided to stay another night and came cross this on Hotels.com. The room is clean and for 3 beds (there's a "2nd bedroom") plenty spacious for the price we paid. There's a fridge and a couple TVs. The owner/manager was welcoming and gave directions to the room. Probably will be our go to spot when we stay in the area.

I really don't understand the negative reviews. For a motel it's really great. The people who own…read moreand run the motel are some of the nicest people I've met. The rooms were clean and nicely kept. Beds were comfy and not a cigarette burn or dirty linen in sight. Great WiFi in the room. The mini frIdge and microwave were nice and there were two closets and two dressers for clothes. Housekeeping ladies are very nice. Yes the showers are stalls but that's just fine. I've been to all sorts of fancy hotels and some bad motels and this isn't one of them.

In my opinion I would not return to the Hotel at all. on the website the images they show of the…read morerooms are not the same. We get to to room very small bed heart is a rock cigarette burn holes in the blankets. People outside the room yelling and screaming. We don't even last. A full 40 minutes in the room before we leave I go to the front desk and to see if I could get some on my money back and they tell me I would have to come back tomorrow and I did that and they tell me again I would have to come back the next day to talk to a manager to see what he could do for me are you kidding me or what. Thank you

I've stayed there a few times and I have to say I tried to get in last night and could not and that…read morewas OK I guess kind of upset because I went out of my way to get there not the best place in the world but I actually like some parts of it trying to figure out there about the bugs I think yes !

This place was honestly a dump. Outside AND inside need EXTREME updating...not to mention some…read moresimple repairs & cleaning. I paid $100 to stay here & could have stayed somewhere much nicer for the same amount. My pictures say it all...cracked walls/ceilings, mold on bathroom fixtures and air conditioner vents, and broken furniture. There's people that reside here on a month to month basis that are creepy, dirty, & stare down the customers. The room also smelled like must/mold. The ONLY ok thing about this room, was the fact that the door locked. The new owners are also very RUDE! Extremely poor customer service! I'd rather stay in my car than stay here again.

This place is the best! We have been staying here four nights a week for the past month while we're…read morelooking for a house in the area, and they have been nothing but the absolute best!

1 STAR BED BUGS…read more Please heed my warning and stay away. You really get what you pay for. Due flight cancellations, my friend and I found this room for extremely cheap. But the nightmare we were about to uncover is not worth the price. The walls were peeling, the room smelt of a smoker, horribly rude concierge, and the cherry on top BED BUGS! Yes, the bed bugs did indeed bite that night. While my friend and I were relaxing we saw a tiny creature crawl up one of our pillows. We immediately got up and saw that it was a bed bug, we then checked the sheet seams and behold, tiny black and brown dots everywhere. Bed bug droppings all over. We left immediately and after throwing all our belongings into trash bags, ended up sleeping in our car.

I was physically assaulted by a employee at this hotel. Please do not stay here. Me and my…read moregirlfriend came in late from a long trip and the hotel charged my card. When we arrived the employee physically attacked me, seemed to be high on drugs. I have filed a police report and will be taking the company to court. Please do not stay here. Image of employee below.

Edit: GM Mark contacted me, was extremely apologetic, kind, and helpful. He issued me my refund for…read morethe first night we didn't stay, and if all the staff was this friendly accommodating and kind, business would do much better. So ty Mark, you listen a huge source of stress for me by resolving this issue. The most disgusting, dirty, scary, unfriendly, no customer service, cheap, horrifying place i've ever had the displeasure of visiting. No one at front desk to check in. Had to use an old style phone to call corporate so they could paige someone from the hotel location to come down and check us in. Guy comes down visibly annoyed he is being bothered. Doesn't say more than two words to me the entire time he's checking me in. Then he gives me a speech with my receipt about how if i lose or damage my key card i'll have to go through this whole process again (using the dinosaur phone to get someone to come down) to get another key. So i'm thinking they don't have anyone at the front desk normally. So i ask for an extra key, which he tells me only one key per ID (if hotel needs ID to check in that's usually a bad sign). I explain that my husband is outside parking, and he had an ID also. He just looked at me annoyed, i'm assuming cuz he doesn't want to wait for my husband, so i instead ask if i can do it tomorrow. He points at the sign on the plexiglass window which has the front desk hours on it. (a hotel has front desk hours? don't you need staff 24hours because guests are staying 24 hours?) so i'm like ok, will there be an actual person down here tomorrow to help me with that? He says ma'am it's after hours. you're checking in after hours, with an attitude. Do you want the ID or not. I'm like i wasnt even asking you to make one, i'm only asking if there will be someone down here tomorrow. He points at the sign again and slams the window closing down right in my face. super i go outside, tell my husband, we decide to we'll stay the night and deal with it tomorrow. We open our room door and are blasted in the face with the smell of stale ciggarettes and cheap perfume. There's a hole in the bathroom wall along with cigg ash/burn marks. There's something suspicious floating in the toilet as well so we aren't sure if the room has even been cleaned, or if they just remade the bed. We decide we'd rather sleep in the car than stay here, but since there's no one at the desk and ice just had the door slammed in my face, we wait until the next day to try and cancel the reservation. On the way down, another guest coming in stops us on our way out to ask us if we know where to get "any crack". We said sorry, we're not locals and left in a hurry. Ended up at the holiday inn across the street with no issues and friendly helpful staff. it has been 5 days ive been trying to call guest relations for a refund for the first night we didn't stay. I STILL haven't gotten an actual person on the phone or a reply to my email. Do NOT GO HERE. Save your money (145$ a night) and yourselves. Go anywhere else. This place is straight up the stuff of nightmares and almost ruined our vacation.

While in Salem Massachusetts we found the Witchcraft Victims Monument in Danvers MA. There is no…read moresignage directing you towards the village when it was over played Noël Teel & I visited while Tony helped the baby! Tony Vanoy Lisa Diane Boyce-Vanoy Dale Lisa Vanoy The hotel staff was amazing and breakfast was very good

This hotel was difficult to pick out and hard to find,....Let's start with the front desk. "We have…read moreluggage carts, but, we can't find them". The sofa is So deep that no one can sit on them without throw pillows and there are none. There's a kitchenette, but, no sponge to clean with. Freeway side of hotel is very loud. There are poor seals around windows so there was cold air blowing through. I asked for a bathtub, what I got was an ADA room, with rusting metel on both the pulldown seat and the overflow spout. The coffee/tea cups are 4 ounce(tops) kids size. This is not a pretty room at all. It was clean,(except for the rust). The front desk guy in the morning was helpful, and we used the gym. We stayed here while visiting Salem. Not super close.