My mother in law has tried for two months (since early June) to get someone out to look at her AC…read moresystem and no one at a few BBB-accredited HVAC services I've called/texted has even bothered to return a request for service. Failure to respond to customers seems to be a frustrating hallmark of trades these days. Billy's HVAC was the 1st business to pick up the phone, AND they responded quickly to a text. Not only THAT... service was provided the NEXT MORNING, i.e., when THEY SAID THEY'D BE THERE! :O It is a sad day when a person gets excited about a service provider doing what they say they will, but here we are, I guess. Billy actually averted a disaster at my MIL's because if there'd been another day without AC service, she might've had a lot of water in her basement. He fixed that issue and filled the system with freon, and sent along a contract so she won't have to worry about who'll come to check on the furnace and AC 2x/yr. He even stayed to chat with her a little about growing up in the area and she really enjoyed that. Billy's HVAC is right there in the Avondale Estates neighborhood ready to help all you Avondalers who are getting tired of poor service provided from other HVAC companies. Tell your friends and neighbors the good news: There's a fantastic HVAC service provider right down the street!!!!

Billy's HVAC has been my household's HVAC service technician since 2015. Twice a year, Spring and…read moreFall, Billy's HVAC texted to alert us that it was time for a system review and to change over from Winter to Summer or vise versa. We never experienced any problems after our heating or cooling system was serviced. Everything within the system operated as expected. If the technician noticed any problems, we were notified during the inspection so we could decide how to proceed. We have since recommended Billy's HVAC to friends and family. We found the service to be excellent and of exceptional value.

I highly recommend Edwards Heating and Air! I called on a Friday afternoon around 1 and the repair…read moreguy was here with an hour! In mid August - that's amazing and greatly appreciated . Spent maybe 20 minutes here and we are feeling that cool air again! The fee was very affordable, Another great surprise!'

Edwards Heating and Air is so reliable and trustworthy, when I've needed service they have come out…read morequickly. They give you up front pricing and their receipts have pictures and what they did. Today I had them install a completely new 4 ton HVAC system. They quoted it on Monday and installed it on Thursday. Kept me posted all the way, calling before they came out and the day before. They are committed to world class service and treat you as family.

I turned on my A/C unit at 2am Tuesday morning - for the first time ever this summer - thanks to a…read morebad stomach flu or food poisoning. I had chills and fever. So imagine how much worse I felt when I went downstairs the next morning - only to discover that the entire downstairs was flooded. ARGH! I turned the unit off and scheduled an appointment with my regular A/C guy. He said he wouldn't be able to get out until this Saturday - but since the whether was so mild - and would be until Saturday - he recommended just shutting the unit off until then. No worries, right? So I turned it off. Only to discover yet another puddle of water overflowing into the family room again the next day. I figured I needed someone ASAP . . . so . . . I went on nextdoor.com and found a posting with several replies / recommendations - and Wade Heating was one of the posts with a glowing recommendation. I called about 5 minutes after 5pm - and left a message for the after hours team. A service technician called me back less than 20 minutes later and quickly put my mind at ease. He was kind, patient and courteous. He asked me several questions and took me a through a checklist of trouble-shooting tasks. He did not attempt to alarm me - like a less scrupulous person might have done - and explained to me why I might have been seeing the additional water a few hours later. He suggested that I give the office a call the next day - and I did. Great customer service so far!

I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE AND SAVE YOUR MONEY…read moreI have used Wade Heating and Air for years. I assumed they were giving me the standard pricing and didn't do my research. I had one unit go out in Sept of 2017 and the other in 2019. I have spent well over $15,000 on two A/Cs and two furnaces. It was a rental unit so I went with the cheapest route. They kept calling me back to increase the price. How does a new A/C unit NOT fit an older furnace? It looks like you taped the two together anyway!!! Now it's 2020 and the house is being sold. The home inspector states the downstairs furnace doesn't work. I am 2 hours away and working so I call Wade heating and air. They come and put 2 AAA batteries in the thermostat and it works. Anthony there at Wade charged me $24.36 FOR 2 AAA batteries!!!! I understand the $79 service call charge but who do you think you are charging me $24.36 for 2 AAA batteries. I looked back on the 2 furnaces and air conditioners that I purchased and was way overcharged for those also. I will never use wade heating and air again. I would recommend you take your business elsewhere and save your money!

Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.

Vortex came out as part of a remodel to install a mini split. Shazie Ali met with me to discuss…read morewhat we were looking for in a mini split and went over the appropriate sizing of the unit. They came out two times, once for the installation and one other time for the final work needed after our electric work was ready. The team at Vortex was superior. The work they did was great! Extremely couteous and very professional. We are very happy with the work they did and the unit that was installed.

This HVAC company is the best!! Casteel company installed my system years ago and they have been…read moredoing the yearly maintenance. My AC broke 3 days ago, so I called Casteel 3 days ago and they said the soonest they could come was today between 12-4. I sat in my 90 degree house for 4 hours and suddenly got a text from Casteel saying they were cancelling because I "didn't answer their call". Nobody called. My phone log does not show any call from them. I called immediately, begging them to come, and they said they could reschedule me in about 1-2 weeks. No apology, nothing. I started frantically calling other companies, and due to the heat wave, everybody is booked solid. I finally called Vortex and they said they could arrive in a matter of hours. He showed up and diagnosed the problem within 10 minutes and had it completely fixed within another 10 minutes. He said that the broken part (capacitor) was something that should have been noticed on maintenance by Casteel. The capacitor was completely fried in the outside fan unit and replaced within 10 minutes by the awesome repair guy. Will only use Vortex from now on.

My furnace quit on a Sunday with temperatures below freezing. Mr. Classey himself returned my call…read moreon a Sunday night to set up a time for a repair. Every other contractor used AI generated texts or didn't call at all. The tech came out Monday morning and by 9:00AM I had heat. You don't get personal service like that anymore.

Top notch HVAC business. Very responsive and high trustworthy quality work. My clients all use them…read moreand so does my family and friends

Brian was fantastic. Got my furnace fixed for a great price…read more - I strongly recommend this outfit. (APPARENTLY, the jerks a couple of weeks ago, from TE Heating & Air, deliberately unhooked the starter to keep it from working because they only wanted to sell me a new unit!)

So after a DIY mishap installing our Nest thermostats, these folks came to the rescue. On the…read morefirst visit, the tech solved the first floor system issue, and since he was here, asked him to check out the upstairs system- and he found the relay switch was bad. However, he took the initiative to find out it was still under warranty! Second trip a week later to trouble another Nest issue and install the relay. Installed and spent two hours resolving the second Nest thermostat- for which he didn't charge. So great to find a company that knows their business, and doesn't add unneeded work to the ticket. Great job guys.

Winter 2016, I noticed my HVAC system was not heating my home as efficiently as it used to,…read moreespecially compared to winter 2015, which was a much colder winter with multiple single-temp days. What to do but schedule an appointment with the same folks who fixed my HVAC last time, McBroom Air. Houston McBroom, owner of McBroom Air, came to my home about 2.5 years ago when I was having the exact opposite problem (detailed in my original review below). It was summer 2012 and my HVAC was not producing cold air. Houston quickly diagnosed the problem, replaced a capacitor, and I was up and running again. I was very pleased with the service. Unfortunately, my problem wasn't so simple this time around. My 12-year-old International Comfort Products HVAC system had finally bitten the dust. The inner coil on my air handler had leaked my system almost completely out of refrigerant. The coil was visibly icing up. Houston took readings and my refrigerant levels were down to about 5 to 10 psi. A fully charged system would read about 65 psi. Since the part (coil) was no longer in production by the manufacturer (as of around summer 2014 according to Houston), I could not have just the part replaced. Therefore, my two options according to Houston were: 1. Install a new heat pump, air handler, and heater package. Quote: $4,800. 2. Install a new air handler and heater package. Quote: $3,000 (approx.). I asked Houston what he thought about recharging my system. He did not recommend it and I don't blame him. If he recharged my system, there was no telling how long the charge would last before most of the refrigerant would leak out again. For years, I had experienced this same exact problem at another property. Also, the cost of the refrigerant required for my system (R-22) skyrocketed in recent years because the EPA is phasing out the stuff. R-22 is no longer produced nor imported into the United States for environmental reasons. The new standard is R-410A. I decided to go with option 1 for the simple reason of long-term comfort and savings. A brand new inner and outer unit would be quieter and more energy efficient. The new system will eventually pay for itself in savings on my monthly electric bills over a number of years (I think Houston said 7 years). It's worth it to me. In summer 2009, I had Estes Air replace an approximately 8-year-old heat pump and air handler for about $4,000 at a different property. The outer coil on that system developed a leak early on (in hindsight, probably still under the warranty period). I had to get the system recharged about once per year until the leak got so bad the system could barely hold a charge. Estes replaced that old, broken-down system with a new 2-ton 13-SEER Payne heat pump, air handler, heating elements, and thermostat -- basically, all the same equipment I needed from McBroom. Houston recommended a 2-ton 14-SEER Carrier system, slightly bigger and more efficient than the one I had installed by Estes at my other place. After talking to Houston and agreeing to pay upfront in cash, he was willing to work with me on the final package. I appreciated his willingness in that regard. I think we both ended up happy with the installation. I also got a new builder-grade Honeywell programmable thermostat. Houston came out to diagnose my system on a Tuesday and I had my new system installed by the end of the day the following Thursday. Talk about a quick turnaround time! For my Tuesday and Thursday appointments, Houston showed up at my front door on the dot. Very punctual. The diagnosis appointment took about 1.5 hours, but it probably would have been shorter if I didn't ask so many questions. I was charged $79 for that visit. $79 is McBroom's standard trip charge. That $79 was later deducted from the price I paid for the new HVAC system installation. The installation appointment was at 8:30am and the guys finished around 2:30pm with no breaks, a solid 6-hour job. They left my home in basically the same condition they had entered it in. It was a clean install. They did not make a mess or damage anything. They laid down drop cloths on my floor from the front door all the way to the closet where the air handler was located. In addition to that, Houston wore protective coverings over his shoes. Houston brought along his coworker and fellow technician Erick for this job. Together, they and Houston's wife Heather, pretty much form the entire company of McBroom Heating and Air. Needless to say, this is a small, family owned and operated, "mom and pop" business. They've been around since 2003. If you need any HVAC work done in metro Atlanta and want to support small local business, schedule an appointment with McBroom. I've dealt first-hand with Houston, Heather, and Erick, and they are all very friendly and personable. I'm not sure you'd always get that kind of genuinely hospitable service from one of the bigger companies around town. Thank you, Houston, Heather, and Erick. You guys rock!

I can honestly say I knew Houston from 25 years ago. I would still never hire based on that. My…read morefurnace went out. I got 4 quotes. One was oddly a lease offered. Please don't fall for that. I called Houston for a fair quote. He came far below the four I got and I even splurged for a variable unit because his prices were so fair. He showed on time and did the job he promised. I'm a very happy customer and will have reliable heat this winter spoiled with lower electric/gas cost along with cleaner air. Thank you for the wonderful service and will recommend you all day long. You rock!!