Hires contractors to do work and collects money from clients and never pays the companies that…read moreACTUALLY completes the work!!! He refuses to pay the 2 invoices and refuses to answer the phone!!! Avoid at all cost!

Please read this complaint, as well as previous complaints on Yelp and sites like the Better…read moreBusiness Bureau and Angie's List before hiring Steve Malone. Once doing so, you'll understand the pattern of deceit Steve employs. To replace my main water line and fix a drainage issue in the backyard, Steve gave us an estimate of $4,100. I'm a first-time homeowner of a few months, and I was too trusting & naïve to ask for a written quote. Steve began his con by charging me $1,500 instead of the stated $150 to assess plumbing issues at the house (Steve's response will be that this is a clerical error on his part.) At the completion of the job, the price increased from $4,100 to $10,000. His reasoning for charging us over 100% of the original price: "rock excavation" and "irrigation repair". I employed a licensed, Master Plumber to estimate the cost and specifics of this job. His estimate was $3,400. When I asked the 3rd party plumber about the cost of unforeseen subterranean rock, he quipped that our house "isn't on Stone Mountain", and that amounts of subterranean granite, as well as irrigation lines, should not increase the original estimate because it is a reasonable and obvious part of the plumbing business. Steve advertises himself as a "Licensed and Independent Plumbing & Heating Contractor". I spoke to the Secretary of State's office and they could not find his license. Furthermore, when asked to provide his license ID number... Steve refused. (Steve recently deleted this claim from his website; however I have a dated screenshot of the previous claim should anyone care to see.) On my invoice, Steve asserted that "parts" for the project cost $4,000 (roughly the price of his original estimate). The 3rd party plumber assured us that the parts for this job couldn't have cost any more than $400. After all the work was done, our irrigation system didn't work. The irrigation service we employed deduced that Steve's sub-contractors had not fixed the irrigation system that Steve charged us over $2,800 to fix. Furthermore, Steve refused to pay the $550 for the irrigation errors that his team caused. At the end of the day, it was my fault to trust Steve Malone. I signed the invoice and payed him... unaware that I was being taken advantage of, and that this plumbing job should have cost a fraction of what we were charged. My goal in writing this review is to make sure that no one else makes the mistake of trusting this man.

Vortex came out as part of a remodel to install a mini split. Shazie Ali met with me to discuss…read morewhat we were looking for in a mini split and went over the appropriate sizing of the unit. They came out two times, once for the installation and one other time for the final work needed after our electric work was ready. The team at Vortex was superior. The work they did was great! Extremely couteous and very professional. We are very happy with the work they did and the unit that was installed.

This HVAC company is the best!! Casteel company installed my system years ago and they have been…read moredoing the yearly maintenance. My AC broke 3 days ago, so I called Casteel 3 days ago and they said the soonest they could come was today between 12-4. I sat in my 90 degree house for 4 hours and suddenly got a text from Casteel saying they were cancelling because I "didn't answer their call". Nobody called. My phone log does not show any call from them. I called immediately, begging them to come, and they said they could reschedule me in about 1-2 weeks. No apology, nothing. I started frantically calling other companies, and due to the heat wave, everybody is booked solid. I finally called Vortex and they said they could arrive in a matter of hours. He showed up and diagnosed the problem within 10 minutes and had it completely fixed within another 10 minutes. He said that the broken part (capacitor) was something that should have been noticed on maintenance by Casteel. The capacitor was completely fried in the outside fan unit and replaced within 10 minutes by the awesome repair guy. Will only use Vortex from now on.

I turned on my A/C unit at 2am Tuesday morning - for the first time ever this summer - thanks to a…read morebad stomach flu or food poisoning. I had chills and fever. So imagine how much worse I felt when I went downstairs the next morning - only to discover that the entire downstairs was flooded. ARGH! I turned the unit off and scheduled an appointment with my regular A/C guy. He said he wouldn't be able to get out until this Saturday - but since the whether was so mild - and would be until Saturday - he recommended just shutting the unit off until then. No worries, right? So I turned it off. Only to discover yet another puddle of water overflowing into the family room again the next day. I figured I needed someone ASAP . . . so . . . I went on nextdoor.com and found a posting with several replies / recommendations - and Wade Heating was one of the posts with a glowing recommendation. I called about 5 minutes after 5pm - and left a message for the after hours team. A service technician called me back less than 20 minutes later and quickly put my mind at ease. He was kind, patient and courteous. He asked me several questions and took me a through a checklist of trouble-shooting tasks. He did not attempt to alarm me - like a less scrupulous person might have done - and explained to me why I might have been seeing the additional water a few hours later. He suggested that I give the office a call the next day - and I did. Great customer service so far!

I SUGGEST YOU TAKE YOUR BUSINESS ELSEWHERE AND SAVE YOUR MONEY…read moreI have used Wade Heating and Air for years. I assumed they were giving me the standard pricing and didn't do my research. I had one unit go out in Sept of 2017 and the other in 2019. I have spent well over $15,000 on two A/Cs and two furnaces. It was a rental unit so I went with the cheapest route. They kept calling me back to increase the price. How does a new A/C unit NOT fit an older furnace? It looks like you taped the two together anyway!!! Now it's 2020 and the house is being sold. The home inspector states the downstairs furnace doesn't work. I am 2 hours away and working so I call Wade heating and air. They come and put 2 AAA batteries in the thermostat and it works. Anthony there at Wade charged me $24.36 FOR 2 AAA batteries!!!! I understand the $79 service call charge but who do you think you are charging me $24.36 for 2 AAA batteries. I looked back on the 2 furnaces and air conditioners that I purchased and was way overcharged for those also. I will never use wade heating and air again. I would recommend you take your business elsewhere and save your money!

Billy and his son are the best. They are there for you whenever you need your ac looked at. they…read moregive great service. I called today when I noticed something was wrong they were here and repaired at a reasonable price. I highly recommend them for service on your ac units. Very trustworthy.

Problem was not resolved. My husband ended up fixing it. Called the business to discuss and Billy…read morewas very upset that I had a complaint. Beware!!!

We needed to replace an aging air-conditioning system at the house. The folks at Innovative Comfort…read moreSolutions took efforts to make sure we got the right equipment in our home for the right price. We didn't have to wait to get a good estimate, and the company was able to make adjustments to the service we requested wherever necessary. Daniel came by the house to install a 2-ton unit, a major upgrade from the dying 1.5 ton unit we used to have. This old house presented several challenges towards getting the job completed. But Daniel and the team at Innovative Comfort Solutions got everything done professionally, on time, and at a really good cost.

Updating my review. This company works hard to maintain my units. I am a landlord with properties…read morein Marietta and Atlanta. They are very quick to respond and fix the units, which is a life saver when you have unhappy tenants without heat or AC. I've tried OTHER companies in the past in an effort to find cheaper services, only to get what I paid for: unreliable and unfixed units. Now I just stick with the company who I know I can count on. I can honestly say that these guys work hard, are very reliable, and honest. Anytime I have a problem I can tell they try everything they can to keep my old units running as long as possible. My last unit must have been over 30 years old, it finally hit the end of the road. I did not hesitate when I learned it was time to replace it. I knew they tried all they could to keep it going. They made sure to give me options, explain what I needed, and why. They made it all a breeze!

Excellent service and very good price I will hi recommend…read morethis guys Thanks bunch and I will do business again*****.

What a wonderful experience with this company! They were able to get us in same day for our air…read moreconditioning fix when no other company could get us in for over a week. Great service, honest company, what more could you ask for. Definitely not someone who is going to take advantage of you and will do the best thing for you and your home. You can tell he always does the right thing and will fix your house as if it's his own. Definitely will be my first call if we were to have any issues in the future. Thank you so much Eddie!

My AC broke and I found the Air Company on Google. I called them and they came out the next day and…read morefixed my issue within an hour. Guillermo was nice and explained the issue with my HVAC. They check with you before charging you anything and the price was very reasonable. I will probably start their maintenance plan as their service and price was very good.

I called The Air Co. to give me a bid on replacing an evaporator coil in my air conditioner. Their…read moreproposal was less than that of a competitor I'd been using for several years - despite The Air Co. including the welcome addition of a new line set in their project bid. The techs who performed the service were great and seemed to really know their stuff. I think I've found a new "go to" for HVAC work I may need going forward.

Have used RK on two separate occasions. Both times, the service was prompt and friendly. Also, love…read morethat we are supporting a local business!!

RK was recommended to us by a neighbor because my past HVAC service was off today. The outside air…read moreunit was hardly starting and was running noisily this week. I was concerned the unit was going to die. He diagnosed the problem and fixed it with parts from his truck. RK also thoroughly cleaned the unit because my past HVAC service couldn't clean it. He's honest, capable and reliable. His prices are competitive. Nice guy too. I've already added RK to my calendar to request another checkup and service next year.