Is it appropriate for your front desk staff (Jess) to be on their cell phone having personal…read moreconversations about child custody/their ex they don't coparent well with and credit cards/credit/debt for 10+ minutes while customers wait in the lobby? It was 4 minutes before she asked my name and checked me in, but even if she had checked me in immediately her unprofessionalism was off putting. I will be visiting other locations in the future as she is unfortunately one of the managers here so I don't foresee coaching happening.

I have a membership here (that I will not renew) and enjoy my visits. I wish they had an essential…read moreoil diffuser because it's misleading offering the "essential oil" service which costs, and then it just ends up being the scent of lotion used. Overall it is a good way to escape the daily stresses and reduce physical stress.

Scam of a place. Had 1000$s in treatments and nothing worked and no communication. a month later…read morethey had someone call me to argue not once say that he wanted to resolve this on behalf of laserway. so rude and unprofessional.

Appt was at 1:30pm. I arrive at 1:10pm. Nurse was running…read morebehind, that's fine, I literally took a nap in the room til 2pm. When I had called to make the appt, I had let them know I'd be wanting Botox and specifically for the lower face. Upon arrival and after a late appt, the nurse said she doesn't do the neck area that I had came in for. I live two hours away, came early, stated what I'd like before my appt, and I left with no Botox and a new appt. Waste of my time and gas. But I guess atleast I got a nap in while I was waiting. They're really nice, but after a bunch of mess-ups it's very annoying... Will update on Mondays appt....

Radiance now has a Fontana laser that can do smooth eye treatments, fuller lips, removing unwanted…read moreareas, all without injecting things into your face. I love that they have options to fit your needs with the safest, quality options. The space is absolutely beautiful and feels calm as soon as you walk in the door. They take the time to hear your concerns and work with you on a tailored plan to fit your needs. They even carry skincare in house so that you don't have to make another spot. I won't go anywhere else for my face and trust them to keep me looking as young as possible!

I had a wonderful and relaxing facial with Elayna today. This facial, "Radiance facial" special…read moreincluded dermaplaning, hydra-facial, red light, and a cooling mask. Elayna was sweet and asked a lot of questions before getting started so she could understand what I was looking for. It was such a wonderfully relaxing way to end the week.

I have been to Hand & Stone Massage and Facial Spa approximately five times to date thanks to my…read morehusband buying me gift cards for facials and massages. Most recently I received a facial from McKenzie who was a joy to work with. Unlike some estheticians who begin extractions without warning, McKenzie informed me I had a few areas to work on but also noted I could opt out at any time or skip it altogether. She also provided suggestions for additional products to moisturize my face and for upkeep after the facial. I do also recommend this spa for massages because I have had two great ones to date. I highly recommend booking a visit or asking your significant other to shower you with gift cards so you can try it out for yourself.

I recently had a terrible and disappointing experience here. I booked a massage along with my mom…read moreand two sisters, and when we arrived everything seemed fine at first. They went ahead and brought my mom and sisters back to get started, but then suddenly told me I couldn't receive my massage because I had an appendectomy a month ago. What made this worse was the timing and how it was handled. I was the first one to hand in my paperwork so they had plenty of time to let me know beforehand. But instead they waited until after my family had already started their services, purposely so we wouldn't be able to leave or reschedule together. Then, instead of being upfront right away, they still brought me all the way back to a room, fully knowing they weren't going to perform the service. It felt like they were just stalling. They even stepped out and "checked with a manager," which took more time and didn't change anything. I politely asked if they could at least let my mom know before she got too far into her massage so she could decide if she wanted to continue or reschedule with me. The staff got super uncomfortable and awkward and took forever to do something so simple. When the girl at the front desk finally came back out, I asked if they had told her, and she said they just slipped a note under the door. She was already well into her massage at that point, so it didn't even give her a real chance to make a decision and ended up just ruining her massage altogether. It was very clear they wanted to make sure no one was able to cancel, even though this was specifically booked as a girls spa appointment to do together. So since we all rode together I sat there for an hour waiting for them to be done and that entire time not once did someone apologize or even try to mend the situation. The manager was also aware of everything and didn't come out once. At the end my mom suggested that they need to be asking these surgery questions when booking and the front desk just stared at her like she was crazy. With that being said, the four of us will not be returning due to this terrible customer service and clear financial manipulation.

This is a great relaxing place to get a basic facial. The staff are all knowledgeable and fun…read more It's very affordable and I love how my skin feels.

I treated myself to a facial for my birthday and getting it here for the first time did not…read moredisappoint! I left and my face was glowy and held moisture so much better afterwards! I love that the facial is one flat rate, no upsells and no tips.

Me and my fiancée stopped in here for facials I got their collagen facial. It was just what I…read moreneeded with the dry weather we have been experiencing in Kansas City. We were able to get in right away and I also received upper and lower extremity massages. With the price and quality of service this was very affordable. I will be going back here again for more services.

I use to have great experiences here and then my last time I did a VI Peel. The lady applying my…read moremask had the attitude that I was inconveniencing her. When I was leaving, she pretty much just gave me a baggie and said the aftercare instructions are in there. I said, who do I reach out to if I have any questions being that this is a peel and I don't want to mess my face up. She gave me her number. After two days, I had a question on how I was peeling and if it was normal. She never responded. I ended up messaging the Instagram acct and asking the questions. The person responding through messenger was nice enough. The lady who applied my peel didn't reach out to me until a week after the appt and only asked how my peeling went then tried to get me to come in for more products/sessions. I paid over $250 for this, the results were okay but it could have really messed up my face if I did it wrong. The least she could have been is responsive or a little more informative. Very disappointing for a place, I usually enjoy visiting.

This is about a 30 minute drive for me but well worth it and easy to navigate. The lofts are very…read morenice, clean and beautifully decorated with a spa vibe. She is so good at what she does that you do have to be sure to book out a while in advance. It's easy to make an appointment online and then book your next appointment while in the office. I absolutely love how quick she is while also being super thorough. I'm in and out in a jiffy. It's easy to pay online and customer service is exceptional.

Love Bella Ba!! First time there after a bad experience at a chain wax boutique. Nichole was…read moreamazing. Also had a facial, best in KC area!! My skin feels amazing. Nichole's knowledge and ability to address individual issues is beyond exceptional!

I went and saw Pamela today for Laser Genesis and a Silk Peel, and boy can that woman sell product!…read moreI walked out with the most amazing lip conditioner ever, a ColorScience kit, and one of their house compounded brightening creams. I had NO plans to buy anything, but I really liked everything she used. She's also been in the industry forever, and has the most glass-like skin on her cheeks, and I believe she said she was sixty-something! I've had LG before, but 1) it's less expensive here and 2) Pamela really takes her time! I seriously can't see the pores on my nose right now, which is pretty miraculous. She is a talker, though! It didn't bother me a lot, since she was was silent during the pampering part that makes you want to drift off into dream land. But, if you're not a talker, or aren't into service providers who are you, should probably let her know in advance. She's totally cool if you're not into something. I don't like extractions, because I get broken capillaries really easily, and she was like "No problem!". There was a mix up with scheduling for my last appointment, and I really feel like they took care of me, to make up for it. Thanks RSVP, I'll be back...soon!

I went in to get a massage this morning and it was fabulous. I highly recommend Shelly. She's so…read moregood at finding the spots that need the most attention and focusing on them.