Stopped here a few weeks ago on a Friday night and the young man working the window was absolutely…read moreamazing during our short interaction which is very hard to find these days! I wish I could remember his name to give him props!

Had the medium beef n cheddar , and the "beef" was not that warm, and had a watery/greasy coating…read moreon all of it. This "puddle" then ruined the cheese, making it a watery mess..,This 40 yr customer is done. Do Better!!!

Food was terrible, service was terrible and the ambiance was terrible. Dining room was filthy, took…read more30 minutes to get my order and on top of that the food was cold, incorrect and I had to go to the front only to be ignored three times by the staff. I wouldn't wish this meal on my worst enemy. Manager was hanging out in the dining room and did not care about the mess or that he had a crew messing up orders. I can't believe that they get paid 16 dollars an hour for this atrocity.

They were rude I also asked for a ten piece and gave me 6 I also wanted sweet and sour sauce they…read moregave me hot mustard no where close

Im so glad I found this Taco Bell location! This is going to sound weird, but my husband and I…read moreconsider ourselves big Taco Bell aficionados and this is the best Taco Bell we have found in the Buffalo area. Taco Bell's are always hit or miss if the food will be fresh or soggy, but Taco Bell is one of my husbands go to comfort foods so we eat it a lot. We used to live right near the Taco Bell headquarters in California so got a little spoiled with the best and have found most locations since moving back to NY have been very disappointing, with the food often soggy or hard from sitting far too long. However, this orchard park location is the best we have found by a long shot. The food usually is fairly fresh, if anything they can be a little light/stingy with the fillings but overall we are generally happy with our experience at this location.

On toilet for like rest of day but food pretti yum. Guy was nice told him put fries in bag an he…read moredid. Place sketch but that's what ya get for hamburg .

Terrible Service don't get a sub with oil unless you want the bottle poured on it. The subway was…read moremushy so I threw it out.

If you are going to cut your "steak" portions, then please get a smaller roll. Today my portion of…read moremeat was "hidden" in a huge , fresh roll. I had to call in a search party to find it. Reading national media stories that portions are shrinking due to corp ownership change...

This location has a good crew. They aren't perfect, it's fast food, but they try hard and the food…read morequality is usually as ordered and as expected. It seems like their kitchen can read!

Everything is too salty!! The burger and the fries. Don't know if this was on purpose or someone…read morehas an odd sense of taste. Ask them to go easy on the salt.

Are you kidding me with this burrito bowl! First off they get the one star because the employees…read morecan't be any nicer. But I literally had little to no chicken after the baby scoop she gave me. And three times in a row the rice isn't cooked and it feels like you're chewing hard little stones. The new plastic bowl they use is smaller and shallower so it looks like you're getting the same amount but you're not. $14 for a bowl isn't cheap but I'm good with it if I actually get a little more chicken for my money. I basically had a bowl of hard rice, beans and lettuce. Would highly recommend driving down the street to the new chipotle.

Who runs this place? Is there a manager? The young girl at the counter literally said"what do you…read morewant". The food all looked terrible- meats that looked crusty, wilted lettuce - awful. I got a bowl with beef, it was not even a full scoop of meat. When I asked about it being such a small portion - she said " we can't give you more - we are on camera and they watch everything we do" . I wasn't asking for extra - I just couldn't believe that was the portion. I am absolutely done with this place. When they first opened this location- there was a manager who I believe was training all the staff- he was INCREDIBLE. Ever since he left it's worse and worse. I honestly can't believe there is an active manager running this place. Sorry- but it's BAD. I visited this location at 3:30 on Friday March 21 in case you care to see who the incompetent workers are.

Friendly employees. Nice atmosphere. Most importantly, sandwiches were delicious!read more

A new location and a new look. Off The Wall Sandwich is a sparkling clean and colorful restaurant…read more With vibrant wall art, and striking lighting, the interior has an energetic vibe. This is a busy spot for classic American favorites: burgers, sandwiches and wings. From my previous experience, I knew it's worth checking the menu beforehand. For someone who is trying to make healthier choices, but not salad, this might be a good idea. I remember the last time I had the Classic Grilled Cheese Melt. This time, to avoid beef, bacon, or fried chicken, I decided to substitute a burger with grilled chicken breast for an additional $1. The Frenchie was my choice. I asked for the included Bison dip on the side and added Grilled Cremini Mushrooms for another $1. I simply couldn't find any ready-made combinations that suited my taste. All the burgers, melts and sandwiches come with your choice of fries or tater tots. We waited longer than expected for our food. The restaurant started filling up after we arrived. There were a lot of takeout orders while the dinner rush was starting. They should have a parallel system in the kitchen to keep the dining room moving at its own pace. Anyway, my sandwich was good. The chicken was perfectly grilled. The mushrooms and onions were flavorful, and the provolone cheese was melted and delicious. It's good that I asked to have the Bison dip on the side. We enjoyed the mountain of fries and onion rings (we really liked the breading on the onion rings). The Mac and Cheese was basic, but classic and very tasty. Unfortunately, our feedback on the Steak Hoagie was not so good. It wasn't as expected - a juicy, Buffalo-style, meat and cheese sub. My partner said that too much spice rub made the sandwich salty and dry. It wasn't the experience of dripping, shaved steak covered with lots of melted cheese, grilled peppers and onions. There was none of it. It was dry, smallish and disappointing. Our server Kimora took good care of us. She was smiling, and made our stay very pleasant.

This location is the closest to my house and dangerously convenient for me so I have gone to it…read moremore than I typically would. I usually only get the KFC bowl which is consistent and delicious. They have messed up my order before forgetting sides when ordering fried chicken which is frustrating because I've had to go back to get the right order. Sometimes we have no issues and sometimes the chicken is cold when we pick it up so it's really hit or miss. It's standard fast food modern decorating inside - nothing fancy.

I walked in about 15 minutes after opening. Placed my order and sat down and couldn't help but…read morelisten to the 2 staffers talking loudly about understaffing, bad management. I guess a regular came in and they regaled him with their tales of unfair treatment and unhappiness. I'm not a fragile flower so it was more interesting than surprising. What was surprising was how long I waited for a simple order as I believe I was the 2nd customer in. How long it took to get my order. As they obviously weren't ready to be open. Then sadly how bad the "freshly" made food was. The chicken wasn't really hot. More like lukewarm. Worse it was ridiculously greasy and the seasonings didn't taste like the flavor I've eaten for over 6 decades. My only guess is it was either reheated or cooked earlier and not held properly. The biscuit was tiny and equally didn't appear fresh. As in baked that day. Lastly the coleslaw, COLESLAW! Wilted and watery was the best thing about it. I've had slow service at this KFC before. I've been disappointed because they were out of this or that. But always just dealt with it. I'm pragmatic and grudgingly accepting that the restaurant industry as a whole is on a universal downward trajectory of late. But this is that proverbial last straw for me. Hamburg KFC you win. You're the last KFC for me. You can paint a silhouette of an old senior citizen on the outside of the building like they do in war when they eliminate something. I'm done.