Went shopping and only one cashier available, Stephanie; whom did a fantastic job in providing the…read morebest quality customer service; due to lack of staff working; had a big smile servicing the shoppers! She was very knowledgeable and friendly and made my shopping experience great as I have not stepped foot out of my home to perform any outdoor/shopping for the longest time! Just want to acknowledge her hard work and friendliness in providing the best customer service possible, by herself, with little help! Where are the other employees? Assuming slacking off or not showing up for work, which is a known issue for all companies...those slackers needs some additional trainings or DSW may need to re-staff and have Stephanie run the store!

Great service and great prices great service and selection of shoes are amazing and if they don't…read morehave it they deliver for free 4 to 7 day.

I took a drive here earlier today with my husband who was in the market for a new pair of…read moresneakers/walking shoes. He can be a tough fit for any and all clothing because at 6'3" tall with a size 13 wide foot, things can be limited in stock. As it is, he has all his dress shirts made for him and he has had suits custom made to ensure an impeccable and comfortable fit. Lucky for him, the particular sneakers he was looking for were not only in stock here in his size but at a lower (factory outlet) price. The customer service was impeccable. A salesman named Hector assisted him and brought out not only the shoe he was looking for but a couple of other examples for Tom to try on and consider. For essentially what is an outlet store, this level of service seemed above and beyond and was greatly appreciated. The store also sells, lots of other New Balance sportswear for both men and women....leggings, sweats, jackets, gym wear, socks and even hats and gloves all under the New Balance label. As this is a "factory store" with lower prices, you cannot always count on finding the exact thing you are looking for and in your size. That said, there seemed to be a huge array of inventory of all kinds. There are some things sold here that are "factory" seconds but those are clearly marked. If not marked as such you can be assured they are first quality. New Balance is a local Massachusetts company so it is nice to give them our business. Many, although not all, New Balance shoes are manufactured in the United States and they employ many New Englanders amongst their 5 manufacturing sites in Massachusetts and Maine. This is a good new story from a good news company trying to do the right thing here in the USA. This store is a bit out of the way for us but I would definitely return. There is another outlet a bit closer to us in Brighton but for us, that means traipsing in and through the city and ending up in a potential parking nightmare. Here, there is plenty of easy and free parking and the store and its layout are large and easy to navigate.

Excellent customer service! Was greeted the moment I walked in. Was asked if I needed assistance…read more They didn't have a sneaker I wanted in my size, they was able to order it for me and ship it to my house!!! Right now they have 30 percent off the clearance section, I racked up!!! I spent $210 for 6 pairs of sneakers and a backpack! Will definitely be coming back again.

This whole mall (inside I mean) is somewhat of a disaster; however, Famous Footwear at Westgate is…read morenot a bad option for footwear. I have stopped here on only two occasions and had bad-moderately well service depending on the experience. Either way, with the new renovation, and the seemingly new set of staff, I'm confident that three stars suits this store well. While not the newest, this store was renovated recently and is sometimes a goldmine for a specific (and popular) sneaker or shoe, due to their location in the deserted Westgate Mall. On both occasions I have made special trips into this mall just to come here and just a particular pair of shoes they had in stock in my size that none of the other Famous Footwear locations had. Around the summertime they normally have sandals, and if you shop smart, they nearly always have coupons available to use (and when I called here recently and asked if they would accept a coupon that clearly said on it that it was only eligible at the new Braintree store, they had no issue accepting it here). Manager is friendly and in general staff are as well, and having staff always around to help is a plus. Decent enough store in a low-volume mall. 3 stars.

I had to return a pair of sandals for another size but didn't have any of my paperwork. Catherine…read morewalked me through the process, including finding my receipt via their app that I had just registered for the day prior, when I made my original purchase. Catherine turned a stressful situation into an easy swap and did it with a smile! I will definitely go back, Catherine won me over and is a great ambassador for the store!

I didn't want to give this guys a bad review after talking the the District manager name Victor in…read morea previous problem,but yesterday I went to another store and is like the same exact problem in every store is just A matter of time before they get into a big lawsuit, I do not understand why for a single raffle you have to put your personal information name address and license number date of birth I don't understand that it just matter of time before somebody still this information, last raffle I they put my information on the streets and all they did was say I'm sorry and Act like he fire the crew well yesterday I wanna do the raffle for the yeezy and guess what they want the information again they really looking for a lawsuit. Just to bad that they cant get there act together it's just matter of time before they close there doors.FYI I DIDN'T ENTER THE RAFFLE BECAUSE I DON'T WANT TO GIVE THEM MY INFORMATION because if you don't win the employees will put it on social media and they can see your name and address and phone number.

Aside from the obnoxious teenage boys who were hanging around EBLens this store is clean and I…read morefound the staff to be very helpful. Here is an overview of my experience and why I found the staff to be helpful. I wanted to make a shoe purchase for my 4 year old. I was planning on getting her a pair of Huaraches by Nike. The female staff member explained to me why the shoe may not be the best choice due to their design which has a rubber type material that surrounds the shoe. She explained how the shoe can be difficult for children to put on. Everything she said and demonstrated made sense and she showed me Roshe One by Nike that are similar to the Huaraches but easier for a young child to put on by themselves. I should also note that there was a $10+ difference that benefitted my pocket. Overall, I will return to this store based on the excellent customer service, variety and prices.

Clean the store. Stop putting stained and smelly clothes on the racks. Also the racks are so jam…read morepacked with mismatched items. Store really needs to be reorganized. Why are there winter coats mixed with capri pants? The former manager really seemed to care about the store.

If I can give it no stars I would. It's a crime that this dirty disorganized store is charging so…read moremuch for these clothes or anything else. First and definitely last time. Don't waste your time or gas coming here.