So glad I made the switch a few years back, Dr Vu is so gentle, explains all the procedures well. She tells you the pros and cons of treatment without pressuring you to make the decisions right away. She cares about her patients but also holds them accountable with their home care. Jay the hygienist is awesome too, very gentle with cleaning. She's always making sure the patient is comfortable, she is thorough and remembers your story. Now that's what i call great patient connection. Thank you Dr Vu and Jay! read more

Dental cleaning. I really like this dentist! She is very efficient and has a nice staff. I am well taken care of here, age 78. I had an inlay last year for a lower moler and have had no problems with it after the procedure. I just had my teeth cleaned by the Doctor too and they feel good. I highly recommend her if you need a dentist. read more

I just got back from seeing Dr. Vu for a filling in a front tooth. She just does her magic. As a person who has a huge aversion to getting injections inside my mouth, I must say Dr. Vu administered them painlessly. Her chairside manner is the best. She has a very calming demeanor. She explains everything she's going to do and explains what she's doing as she proceeds. The entire staff is welcoming and put me at ease. I highly recommend Dr. Gina Vu - especially for those of us that any hesitation about getting dental work. read more

Fine dental care. Communication from the office is inconsistent and outdated. I was charged a cancelation fee for an appointment *they* canceled because I was a running a few minutes late. I was in the parking lot when they called to cancel the appointment that I took the morning off of work to attend! No reminders sent before appointments, either. Their office is really disorganized and often provides incorrect information, yet they expect no conflicts or issues from patients. Just not worth it. read more

Horrible customer service. My sister went in for a cleaning and they broke her retainer then lied that it never happened and wanted her to pay out of pocket then they canceled her account and were super rude to her. Zero stars read more

Was referred here, called due to an emergency and the woman at the front desk was a total jerk didn't even try to help or offer anything- she just said "no appts today and no new patients" get a new receptionist! read more

Used to be personable and friendly. Cold environment now and extremely hard to book appointments.

My family has been seeing Dr. Vu for many years, and I used to refer other people to her. From the very beginning, my oldest daughter always said Dr. Vu made her feel bad about her teeth. All of my kids started to talk about how they sort of felt "shamed" about their dental hygiene if they had cavities. I didn't experience that so I kept going. This last time, I had tooth pain that I couldn't really pin point. Dr. Vu was very short-tempered and irritated and made me feel so embarrassed and dumb that I actually apologized to her. She sent me to a specialist (not covered by insurance) who referred me back to her for treatment. When I left a couple of messages to get an appointment, Dr. Vu herself called me back and was very rude and sarcastic about my inability to identify which tooth was the problem. Again, she made me feel stupid about my teeth. Needless to say, we're moving on to a different dental office. YOUR DENTIST SHOULD NEVER MAKE YOU FEEL LIKE YOU HAVE TO APOLOGIZE FOR YOUR TEETH. read more

My family has been seeing doctor Gina Vu, DDS for about 6 years. Our initial experience was pretty good overall. Sometime around 2020 we noticed some things had changed. Covid was around and she lost most of her staff. Understandably she was stressed but her attitude towards us as patients also changed. . She was not the nice likable dentist we had.She became very Stern and condescending when talking about dental care. Fast forward to April 2023,. I had a dental cleaning appointment and while in the chair I started to have an anxiety attack.I asked if they could do as much as they could while I sat up a little.I was told by the hygienist that we should just reschedule. I left and shortly after I got home doctor Vu called. She wasn't calling to check on me but accused me of just walking out.She spoke down to me and treated me like I did something awful. Today I just received a letter via US mail stating she will no longer be the dental provider for my family and all appointments have been canceled.What an awful person she is. I can only hope karma will prevail. I hope she is proud of her behavior.By the way I was not going to return anyway considering the way she spoke to me. Why would she punish my family too? Because of my anxiety attack? That is just too weird. Of course, unless, she is too embarrassed by her behavior. . Bad attitude! Don't go! read more

Love Dr. Vu and her staff. All of the staff have been amazing. We are always seen quickly in office and never have a wait.

So, the dentist Dr. Gina Vu seems nice enough, but the front desk girl, Jenny, is super fake. She comes off sweet and nice, but upon having to actually do work and put effort into her job other than just sitting at her cushy office and going on the web, she becomes a total diva. She called me to tell me my payment options, which were none as they don't offer payment plans there and she told me she went ABOVE AND BEYOND for me and wanted an apology as I was upset at having to pay another $450 and she didn't like my attitude towards her. Above and beyond? She answered the phone, tried to book me an appt and told me the price. That's her basic job description. And, she not only wouldn't offer payment plans, she wouldn't refer or recommend another local dentist who might be able to do my metal crown instead of the porcelain they only offer. Stuck up, entitled, diva- she sits at a desk all day, Mon-Thurs as they are closed Fri-Sun. She's off by 5 every day. No nights. No weekends. Wow, she has it so hard. Maybe I was upset as I'd just had a root canal that morning, found out my wedding coordinator quit the winery I'm getting married at, wasn't looking forward to getting up at 530 am to work another 10 hour day at work, where I stand all day and then I got the call from her. Jeez....go figure. read more

Unprofessional, Unreliable, Bad Dentistry! I came to Dr. Vu originally because I was having issues with a bridge. I was referred to an oral surgeon to have two implants put in, and my experience with the oral surgeon was wonderful. However, when I went back to Dr. Vu there were SEVERAL complications. I had to reschedule with the office a total of 3 times. The first time was because my son was sick, and the two other times were for personal medical emergencies, as I am disabled. I was sent a letter in the mail from Dr. Vu stating that if I needed to reschedule in the future I would be charged a $50 rescheduling fee. The letter also stated how her time was important and that I could have avoided these "unnecessary inconveniences." That is so interesting to me because on my first visit Dr. Vu had her daughter in her office. She can make accommodations for her children but I can't for mine? Dr. Vu also did reschedule with me on one occasion, which was totally fine because I understand that things do happen. My next issue is the work she did on a cavity. Dr. Vu filled a cavity, and I had to have a root canal done on the same tooth 2 months later that cost me over $3000. Also, the tooth after the cavity filling felt dull and sandy, not like a tooth should feel. My last issue is that I received a call from Dr. Vu's office last week to schedule a routine cleaning. I had it my mind not to return to the office because of the poor work and customer service, but over the weekend an old crown came off. So I called Dr. Vu's office hoping I could just come in quickly and have it put back on. I called and made my appointment. 4 hours later I was called and told that "We won't be able to see you on Wednesday as your case has been closed." I have no idea what that meant, and I was given no explanation. I emailed the office asking why I was told that "my case was closed" but did not receive an answer. If the office "closed my case" because of conflict with scheduling then why on earth was Dr. Vu's office sending me reminders in the mail and calling to schedule an appointment. It sounds like the office is unorganized. RedHawk Family Dentistry got over $6,000 dollars for services from my family, not to mention what my insurance paid. What kind of a "family" practice takes money from a hardworking family, doesn't even do one of the procedures correctly, and then tells me "my case has been closed." What a disgrace to the community! Shame on you Dr. Vu. read more

My husband and I have been a patient of Dr. Vu for many years. We love her and her staff. I don't understand the negative comments posted. We always get a reminder call about appointments. The office staff is extremely efficient. read more

We had been going to Dr. Vu for quite a while. I truly thought she was diligent in her work. She can be very detailed minded and, has a set way of doing things. She knows her business. Unfortunately, because of her front office staff, we will not be returning. We don't know if Dr. Vu will ever know why we left. It was noticeable there has been difficulty filling her office with friendly, experienced help. In the years of going there, we noticed changes in both front and back office. Nevertheless, the front office, has been unprofessional and heartless. We also find the office can be unclear with their fees, unpredictable when an emergency arises, and it is not clear who is at fault the dentist or the staff. Unprofessional, Unreliable and Moody. read more

I agree with all the previous positive comments of other patients! Having relocated to this area recently from NorCal, my wife and I feel so blessed to have found Dr. Gina Vu, as our dental service provider. First, she is a consummate professional with exceptional dental skills. Next, she has the highest level of interpersonal skills, as does her great office staff. Dr. Vu takes the time to explain everything to you, and you never feel rushed, in her calm office setting. This is a traditional dental practice, which is comfortable, warm and inviting; and absent the hard-sell, up-sell type of behavior you may find at so many other dental practices these days. Dr. Vu is always present and visible in the office, and she does not 'stack' up the waiting room with patients, like an overbooked airline flight, as so many other dentists do; wherein she ensures you are provided service on time, without having to endure a long wait in the lobby. My wife, daughter and I, each give Dr. Gina Vu an 'A+', in all aspects of the professional service she provides! We look forward to having Dr. Vu as our family dentist for many years to come! read more

Wow, old fashioned customer service in a dentist! Highly recommend Dr. Gina Vu. As a new patient, I had a scheduled appt and developed some tooth pain. Her staff fit me in the next morning, Dr Vu examined me, called and got me into a referral dentist, and then called my home that evening for a follow up to see how I was doing! It is very rare to find this type of customer service in any medical provider these days! Highly recommend Dr Vu as your new dentist. read more

Dr. Vu is the best dentist I have ever been, too... period! She is the most efficient, gentle, intelligent, reputable dentist in all of Riverside county. She is completely dedicated to her profession, with the utmost care and respect for all of her patients! No matter the concern, she always addresses it with a calm & sensible approach, and never makes you feel intimidated or worried. She bases her practice on ethics, and never tries to sell you anything, or suggest procedures you don't need. You can take comfort in knowing she will take excellent care of your teeth! I have had a very rocky past with dentist, many of us which only had financial interest in my mouth. But once I was recommended to visit Dr. Vu from a very reputable Oral Surgeon, my search for the perfect dentist was complete! Since then (going on almost a decade) I have been a faithful patient, visiting twice a year, with not a single tooth problem (or cavity) the entire time! If I could rate this office 10 stars I would! I can be a very picky (hard-to-please) person to please when it comes to these kinds of services, but it has been such a blessing to found a Dentist I can trust! I guarantee you won't disappointed if you visit Redhawk Family Dentistry! read more

Dr. Vu is the best dentist !!! She is great at her profession. Very educated and very welcoming. Great bedside manners and she will always give you the best advice. The staff is great too. Such a great team! Would highly recommend Dr. Vu ! read more

My family and I have been going to Dr. Vu for years. She is a very genuinely caring and thorough dentist who always brightens your day. Going to the dentist for many people can be a scary event, but Dr. Vu makes it a pleasant experience every time! She and her office staff are like family to us, and I am so grateful to have such a great dentist to care for my family. read more

We love Dr. Vu. She is great! Her staff is awesome. Jenny always checks in with us because my husband has a lot of dental issues. She always explain the insurance coverage well and they are all very courteous. We love going there. read more

Dr. Vu is a dental magician! I chipped my front tooth & she mixed different colors togeather to match my tooth perfectly! It looks unnoticeable & I am so happy with the results! I have been going to her for a few years and she is super gentle when working. I have very little discomfort when I get fillings for cavities. I would highly recommend her to everyone! read more

My Family and I have been seeing Dr. Gina Vu for years now. Everytime we come in it's like were all old friends catching up. She and her staff remembers things we talked about 6 months before...lol.. Anyways the Dr. is very caring and very thorough. I had a tooth issue and she took care of it and without incident! She called to check on me numerous times. She honestly cares. I too can highly recommend her and her office staff! read more

I have been going to Redhawk Family Dentistry since moving to Temecula in 2007. I have had general check ups, cleanings and root canals. Dr Vu and her staff have always been professional and personal. I am a senior citizen and have been to many dentist in the course of my years. I think Dr Vu is by far the best dentist I have ever had! read more

Dr Vu is the best dentist I have ever been to hands down! They are always on time, which is huge for me. She only has one patient at a time so they get you in and out. Their office is clean and welcoming. The staff there is great. Plus Dr. Vu won't try to sell you something you don't need. Highly recommend her!!! read more

Great dentist office! The entire staff is really friendly and talk to you the whole time. I had previously been to a crazy dentist office in San Diego that tried to tell me I had 23 cavities. I knew that wasn't right, so I went three years without going to a dentist. Finally decided it was time to try it again, and after reading the Yelp reviews for Dr. Vu, had to try her out. SHE WAS AMAZING. Not only did I not have 23 cavities, I HAD NONE! It's crazy how dentist offices will try to rip you off, but not Redhawk. They even helped me out with a partial deep cleaning on two of my teeth so I wouldn't have to come back later. GREAT office and I'll be coming back :) read more

I was initially referred to Dr Vu by a friend and I am so grateful! Dr. Vu, Jenny and staff are amazing!! They are kind, gentle, honestly do go above and beyond and don't try to up sell you on anything you do not need. They do not overbook so you are always well taken care of and never rushed or forgotten about. I know most people don't enjoy going to the dentist...but I actually really do look forward to my appointments. I wouldn't go anywhere else! read more

I decided to give this office a try after all of these amazing reviews Dr. Vu and the entire office had recieved. And after my first visit I have to say every review they recieved is spot on! Nothing short of 5 stars! They made me feel so comfortable, I haven't had the best of luck with dentist in the past and am usually pretty nervous. But from first stepping in to stepping out I was very impressed. What an amazing practice they have going. They are pleasant, gental, honest and I truly believe they actually care about their patients. I had I guess a little bit of a rougher cleaning done. Which I didn't notice at all. And Dr. Vu called me that night to check how I was doing. I hope this is helpful and gets the point across. Nothing short of amazing. I'm so happy I decided to go in! read more

I can't recommend Dr. Vu and her staff enough! The doctor spent an hour with me as a new patient and I left feeling like I'd been her patient for years. She's gentle, professional, and very funny. First time I ever laughed and relaxed at the dentist. I'm just sorry I have to wait 6 more months before my next visit!!! read more

The entire staff is AMAZING!!! I can't say enough GREAT things about Dr. Vu and her staff. I was referred to her by a friend and I am so thankful that I was. Dr. Vu and her staff are always friendly, welcoming, and caring. They are hands down the BEST!! read more

Dr Vu and her staff are great. The office is very clean, organized and well run. We always get in for appointments at times we want. My kids love going to the dentist here. read more

Dr Gina Vu is a perfectionist which is what you want in a dentist. She is extremely caring and she explains everything in detail so you don't walk out confused or feeling like you just paid for...what? My whole family now goes to Dr. Vu and will continue for years to come. read more

Dr Vu and her professional staff were great. I was recommended by a coworker. Dr Vu was very thorough and knowledgeable with her work. She was personable and treated me like her own friend. Highly recommended to all and continue to go with her services. read more

Hands down the best dentist you will ever see !!! Dr Vu is a very attention to detail dentist. We wish we were going to be in the area forever....just to stay patients with Dr. Vu and staff. My husband was a little hesitant at first, but we always joke that,he would hold a street sign on the corner to promote her We love the whole office. read more

It is times like this where no stars would be far more appropriate. I have never in my life experienced the level of true incompetence as I did from Dr. Vu and her office. After being referred to her office in December to have my implant completed it has been three months and as of today nothing has been done. I was assured on more than one occasion by the woman running her office that my information was being sent to the insurance for a "pre-authorization" and that it was the best course to take prior to treatment. That was in January. I waited, patiently, for a call back from Dr. Vu's office. After receiving a notice from my insurance that they were going to close the claim due to not receiving the necessary information from Dr. Vu's office I called. That was last Monday. Cheryl, the front office person, assured me she had sent the necessary information on February 3rd, well over a month ago. When I inquired as to why no follow up had been done by her she apologized and agreed she should have followed up sooner. I was told she would call the insurance and follow up with me shortly. She called me back to let me know that the insurance stated they didn't have the necessary information but after further review acknowledged they did indeed have the information and would "process the claim priority one which would take 7-10 days". This is what I was told by Dr. Vu's office staff. Cheryl then told me she would call me one week later to follow up. Which brings us to today. Cheryl called first thing this morning to let me know she called the insurance company and was told the exact same thing as last week. That they didn't have the necessary documentation, then after further review found that they did and would begin the processing "priority one", requiring another 7-10 days. Cheryl assured me she would call the insurance Wednesday to follow up and call me in a week. About 10 minutes after getting off the phone with Cheryl Dr. Vu called me herself to say that Cheryl did nothing wrong and "she was going to make this easy on me and doesn't want to take my case". Her office wasted three months of my time, delaying necessary treatment and in the end Dr. Vu who should be a professional, more importantly a medical professional calls and tells me to go elsewhere. I called my insurance to follow up and as I suspected no information had been sent and they don't tag any claims "priority one", that isn't a term that they use. I have also been told that today is Cheryl's last day at Dr. Vu's office. Clearly this office is looking for quick easy money and not running a professional, ethical dental office. Needless to say I am reporting them to my insurance, the California Dental Board, Dental Association and BBB. I am disgusted. read more

I love the whole staff, the first time i went there I felt like I had been going for years, that's how well they treated me and when i went back for my cleaning after i got my braces off she was so excited of how beautiful my teeth came out she gave me a giant hug. Btw, I'm 29 years old and I that it was so awesome to see how excited she was for me. read more