Website is literally a blank and useless. Communication is absoulte worst you will not get any…read moreupdates on your vehicle and they will not follow instructions on your notes nor communicate on any updates/confirmation on anything your literally blind and unsure on where your vehicle is. And the cost is $200 for under 15 miles so dont waste your time and money with them. They will get the job done but at what cost. And they promise to correct the mistake by moving my car to the correct drop off spot but still lied about going to fix the mistake after calling them and still wasnt fixed after HOURS and I still didnt get a call confirmation that it was fixed or not.

Over priced, poor service. Not worth calling this company for assistance or a quote. Move on to the…read morenext tow company on your list.

Great service excellent experience very professional and helpful Jamie will definitely come back…read moreto purchase another vehicle

A little over a month ago, I left Elmhurst Toyota a one-star review after a frustrating experience…read more I never expected I'd be coming back to write this review, but I'm genuinely grateful that I am. What happened next completely changed my opinion of the dealership and showed me why Elmhurst Toyota has earned such an outstanding reputation. After calling the dealership twice for an out-the-door price on a 2026 Toyota RAV4 XLE Premium, I was told someone would call me back. Unfortunately, that never happened, and I was ready to take my business elsewhere. The very next day, I received a call from Joe, one of the sales managers. From our first conversation, it was clear that Joe genuinely wanted to make things right. He took the time to understand what had happened, looked into the situation himself, acknowledged that the dealership had made a mistake, and sincerely apologized. That level of accountability is rare, and it immediately changed my perspective. The RAV4 I wanted simply wasn't available anywhere. The exact model, color, and options I wanted couldn't be found. Rather than asking me to settle for something else, Joe got to work. He stayed persistent and ultimately made it possible for me to order the exact vehicle I wanted, something I honestly didn't think was possible. Over the next month, Joe called or texted me regularly with updates, so I never once had to wonder where things stood. He kept every promise he made and completely transformed what had started as a disappointing experience into one that exceeded every expectation. When Joe called to tell me my RAV4 had arrived, much sooner than I expected, I couldn't wait to pick it up. Melissa from Sales made delivery day unforgettable. Before I even arrived, she sent me videos of my new RAV4, making the excitement feel real long before I walked through the doors. When I got there, my car was waiting with a bow on it. This was my very first brand-new car, and you only get that experience once. Melissa made sure it was every bit as special as I had imagined. She was warm, genuine, and incredibly kind. Within minutes, I felt like I had known her for years. She never pressured me into purchasing anything beyond what fit my needs or budget, and she made the entire process feel easy and enjoyable. Then I met Andrés, Product Specialist "Genius". As a fifth-grade teacher, I appreciate great teaching, and Andrés was exceptional. He patiently walked me through every feature of my RAV4, answered every question without making me feel rushed, and even continued helping me after I brought my car home. His patience and kindness turned what could have been overwhelming into something I genuinely enjoyed. Finally, there was Jack in Finance. If you've ever dreaded the finance office at a dealership, Jack will change your expectations. He was friendly, honest, and refreshingly low pressure. He took the time to explain everything clearly and helped me choose what was right for me, not what would simply cost more. Looking back, what stands out most isn't that Elmhurst Toyota corrected a mistake. It's how they chose to correct it. Every person I worked with shared the same professionalism, kindness, and genuine desire to help. That tells me this isn't about one exceptional employee. It's about a dealership whose culture is built around taking care of its customers. Before shopping for my RAV4, I spent a lot of time researching Toyota dealerships, and Elmhurst Toyota consistently came highly recommended. After this experience, I can honestly say they have earned every bit of that reputation. I live in Naperville, and Elmhurst Toyota is not the closest dealership to my home. That no longer matters. I'll gladly make the drive for every service appointment, and when it's time for my next Toyota, I already know where I'll be going. Thank you, Joe, Melissa, Andrés, and Jack. You didn't just earn a five-star review. You earned my trust, my future business, and my sincere gratitude. Thank you for making my first brand-new car an experience I'll never forget.

Fast and professional team. Reasonably priced and they took care of my flat tire on this freezing…read morecold day. Thank you very much!

Scammer. Stay away. They will take your car to other shops than you request. This happened to me…read moreand others

I am amazed that Oakbrook police recommended this schlocky outfit when I needed a tow. Veterans'…read moreTowing wouldn't deliver my car to my body shop as they said it was too far (1.2 miles away). When my husband arrived at their shop the next day there was a $50 fee to get anything out of my car. They wouldn't let him drive our good car into the lot to get the two bags of dirt out of our damaged car, (they wanted a 70 year old to carry 80 lbs of dirt for 3 blocks!). Veterans refused the body shop tow truck entry the first time they went, as Veterans Towing wanted 1) get paid in cash only, 2) proof of workman's comp coverage (originals only) and the driver was told he must have 3) a written release from us to pick up the car. This delayed everything by 2 days. All I can say is be aware of all the hoops you must jump through to get your property back, if you are unfortunate enough to use them.

I had one of the worst experiences I've ever had at Veteran's Towing & Recovery in Villa Park. When…read morewe arrived, there was a short, heavyset guy wearing Toy Story Crocs who immediately started being rude to multiple people waiting there. He was yelling at customers for what seemed like no real reason and speaking to everyone in a really disrespectful way. When the person I was with calmly tried to tell him he was being unfair and treating people badly, he became even more aggressive and acted like he wanted to pick a fight. The whole situation felt hostile and completely unprofessional. Instead of helping customers, he was creating a tense and uncomfortable environment for everyone there. It was honestly shocking to see a business allow someone to treat customers that way. I would not recommend this place based on the way people were treated during our visit.

This is the second time I've had an issue with this company. I brought it to the attention of my…read moreproperty management team and followed the exact steps I was given regarding my loaner vehicle, yet it was still towed, which was extremely frustrating. That said, I do appreciate Kevin, one of the owners, for reaching out personally, taking accountability, apologizing, and ultimately making things right. While the situation was stressful, his response and effort to resolve it did make a difference.

Fast reply for a early morning pickup. The driver Bill…read more picked it up quickly got us to the Repair shop safely and was a pleasant guy. Last run of the shift thank you for going above and beyond. I felt the car was loaded with care and secured well

From the start the team at Elmhurst BMW were responsive and catering. Michael Banach, my sales…read moreexecutive was amazing. Before even getting to the dealership he was very responsive to my texts and questions...even during his day off. When I arrived at the dealership to see the car it was cleaned and ready for the test drive. He took time to explain every detail...talked over options and was very accommodating to my situation. The whole team was very flexible and understanding. They gave us the weekend to make our final decision. When we went to pick up the car it was cleaned again...spotless, inside and out. The genius (Mariella) spend whatever time needed to walk through the cars feature and systems. The finance manager Devin was equally great...got us in an out very quickly. Very pleasant experience with this dealership...Michael is great!

**Update July 2026: Joe Svoboda has once again delivered an outstanding experience! He helped me…read morefind an exciting vehicle, and the entire process was nothing short of exceptional. From finding the right car to making sure every detail was handled perfectly, Joe went above and beyond. He stayed well past his regular hours to ensure everything was executed smoothly. I was only able to arrive after work to pick up my vehicle and his associate Mariela also stayed late to give me a thorough, personalized walkthrough of all the car's amazing features and technology. Their patience, professionalism, and genuine excitement made the delivery feel truly special. I've worked with many dealerships and sales professionals over the years, but Joe consistently stands out. He creates an elevated, personalized experience every single time and makes you feel like a truly valued customer. I couldn't be more thrilled with my beautiful new 840. Big thank you for another exceptional experience! **Original review April 2025: We had the most incredible experience from start to finish... Joe Svoboda ensured a flawless transaction for us on a very special vehicle with stunning red seats! Moreover, he went above and beyond to bring the red bow to our house (on his own time!) to deliver the extra special surprise... He also took the time to answer questions and customize all the options/settings to perfection. I've been a loyal customer for years and have generally had a great experience with the brand, but Joe exceeded each and every expectation. Thank you - we are very grateful!