I cannot begin to express my gratitude for finding the right doctor after going to many wrong ones…read more I have been on a journey to find an answer to my hearing loss for about a year. Many doctors suggested hearing aids. After about a year of seeing the wrong doctors, I found Jacob Ossoff who referred me to Dr Cassis. I am beyond grateful to have clarity on the diagnosis and to know that there are treatment options. Wait was a little long, but that's okay. They treat lots of patients.10/10 recommend.

Pretty good practice. I'll definitely go back there for following up if I need to. The front…read moreoffice staff as well as Dr. Cassis were very helpful and pleasant to deal with.

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

I have been going to Arizona Balance & Hearing Aids for the past 4 years. I am so grateful for Dr…read more Day, Dr. Schmidt, Clemente and Miller for their expertise and caring. My life is better as a result of the diagnostic tests, therapy and hearing aid for one-sided autoimmune hearing loss and resulting balance and dizziness. If I could give my than 5 stars I would! Thank you so much for helping me hear better as well as diagnosing the cause of my hearing loss, balance issues and dizziness and providing viable solutions. Michelle Katzenbach

This business has had no value since one of their people left the business. Note the older positive…read morereviews were from better days. The first time I was shocked by the lack of care was when I needed my hearing aids to simply be turned up. They were working fine. But they told me my hearing aids were older than 5 years and that I needed to purchase new ones. After leaving this practice, and experiencing that this was in fact a choice they are making in the industry I lost all respect for ABHA. Hearing care is absolutely exploited and this business runs on that opportunity. No quality care or professionalism is to be found here. I did end up purchasing new aids here, trusting them that it was in fact time to make a new investment in my 5 yr old aids. After just a few appointments and them being 100% responsible for not being able to adjust my hearing aids -that they recommended for my hearing loss- they told me I was no longer an able to be a patient there. I was forced to completely start over, except -- I had purchased my hearings aids with them and the service care plan included. When starting over I ran into issues of having to purchase a separate care plan to receive appropriate services. Thankfully I was able to navigate this and found another provider who truly did show me that that every single thing about the way ABHA does business is wrong. They have now changed their name, but not their stripes.

As an ear patient for 46 years of my life with aggressive congenital cholestatoma, I initially was…read moreimpressed by Dr Syms and his PA when I started seeing them nearly 10 yrs ago. I still have nothing but good things to say about his PA; she is absolutely wonderful and thorough with her care of my ear. Initially, Dr Syms listened to my concerns and provided the necessary reassurance that he and his team would be able to provide. They lived up to that until after the pandemic. It was at that time that he changed his office's culture through a lax, unprofessional interactions and environment changes. It began with front office staff disappearing and some young kid with a salesman approach to "welcoming" patients happened. First issue is the kid that greets patients as they come in. He may be the nicest kid ever, but his approach is akin to a slimy car salesman. I am going to the office to ensure that my serious ear condition is taken care of and I will be able to stay alive with their continued care...and yes, my condition is that serious. This kid's lack of respect for the reality of the patient's current existence diminishes the status of what service Dr Syms provides. I can't believe that's the messaging of his brand that Dr Syms wants his current and prospective patients to experience before actually being seen by him or his PA. Second, I went to the Surprise location and was incredibly surprised about the fact that a doctor's office that focuses on neuro otology (serious conditions) would create an office environment that was no different than a pop-up, back ally doctor's office vibe. It didn't feel clean, sterile, and did not reflect the seriousness of why ear patients see one of less than a handful of neuro otologists in AZ. This concierge model of medical care for serious ear conditions is misguided and does the opposite of what patients expect. This model of care is better suited for spas, beauty, etc...but I want to trust that my doctor is going to respect the seriousness of my condition and his approach to care mirrors that need.

This is one of the worst medical experience I've encountered in some time. The doctor appeared 45…read moreminutes after the scheduled time and 50 minutes after the hearing test. The reason given by the Dr her self was she had two chatty patients before me. This is not a Dr who deals with emergency situations. This level of tardiness can only reflect a poor organization. Time to update your practices and procedures or hire new staff.

Honestly I thought this was a good move and trusted his rec but Reidy referred me to a surgeon to…read morehave a procedure done. Still have super rough hearing and now both ears are messed up. This was about 2 years ago. Now after seeing so many negative reviews I don't know if I can go back here. Have yet to have an awesome experience with an ENT in the valley. Not to mention the office staff is pretty rough. Rude on the phone. Rude about questions. If you decide to go here no matter how early you arrive you'll wait a long time.

I would stay away. The doctor couldn't find a growth in my son's ear which I could see with my…read morenaked eye. After the visit we realized we paid more than we should have once we got our EOB from the insurance company and it took more than 3 weeks and multiple phone calls to get an answer on the refund. Office manager "Ray" was extremely rude and doesn't return calls. Horrible experience.

The peoplle who work here are wonderful. Kind. Helpful. Caring. Respectful. Well-trained. Amazing…read morequality of care. Highly recommend. I have a terrific experience. Best ENT / allergy care in the Phoenix area.

DO NOT TRUST THIS OFFICE WITH YOUR HEALTH…read more I knew something was wrong when on the first assessment I was told I should set a surgery date. I should have listened to my gut because since then dealing with this office has been a NIGHTMARE. From scheduling issues, to having to do the leg work to secure an anesthetist, being sent to another surgeon at a totally different office, to ending up being told I can't have the surgery upon arrival the morning of because I followed the wrong directions of which the office provided. I have missed days of work, have taken unnecessary prescriptions and am out money + time I'll never get back. DO NOT GO HERE.

After a not so great experience at Biltmore ENT I did some research and visited Dr. Rehl's office…read moreat the AZ Sinus Center and I'm glad I did! He was professional, courteous and took the time to explain his process and any questions I had. It's obvious he cares about his patients and he makes the extra effort to get the right diagnosis. (Also has one of the steadiest hands in the west!) I didn't have to wait very long after checking in and his staff made onboarding and out boarding a breeze. Can't recommend his practice enough if you are looking for a great ENT in Phoenix.

I have been seeing Dr Rehl intermittently for the last 10 years. He is very kind and listens to…read moreyour concerns. He thoroughly explains everything that he finds, what your options are and why he feels it is or isn't necessary. His office is clean and updated. His office is located right across the street from Banner University so it's easy to get to right off the freeway. I would highly recommend Dr Rehl if you are having any sinus issues. If he's not close to your house, I promise he's worth the drive.

Wife had a nuclear scan today she said ...facility is great. Fast check in, took me early, great…read moretech explained well, took extra care with blankets , brought spouse into nice little waiting place near bathroom for the time while you wait for injection to be working, and she set up images for free disk. That said, talking to their general phone number is crapshoot of bad accents, mistakes in taking info, and nit dealing with insurance ...but this actual place was great

If you need an x-ray, please do yourself a solid and BOOK an APPOINTMENT at a REAL medical…read morefacility. SimonMed does not make appointments for X-rays. You must walk in and wait. I checked in and was informed that it was an hour wait. As you need to get it done, I took a seat. I paid the requested amount upfront. An hour and a half later, I checked at the desk to make certain I had not fallen through the cracks and was told that the tech was going to be doing 2 DEXA scans first, as they were scheduled appointments and X-rays are just walk in. Another hour wait. If you aren't going to schedule me for an Xray, STOP robo calling me asking me to schedule an appointment. Never again. Never.

From the atmosphere of the waiting room, to my meeting with the tech, I felt…read moretheir only goal was to sell me a high priced hearing aid. Scare tactic videos in the waiting room to a highly suspect hearing test consisting of me with my eyes closed, and the tech reading 25 words, all sounding alike. The tech wanted my wife to sit in, but I saw no reason for that. He did feel it was necessary to follow me out and advise my wife that I failed the test! I left with a very unpleasant feeling. James B. speed

Today I had my annual hearing exam and my hearing loss has increased. The doctor put a pair of…read more$3500 hearing aids in my ears and went through a whole slideshow and sales pitch. After all that I told him I wanted to think about it and could he please adjust my current hearing aids to my current hearing test. He said since they're out of warranty he would have to charge me. I spent an hour and a half there for a hearing test with the doctors main intention to upsell me versus adjusting my hearing aids that I currently have. He told me he ran out of time and I'd have to make another appointment. That's bull crap and I'm not going back. He told me it was under new ownership and that has totally ruined the reputation of good sound audiology. I do not recommend them.