I warned people to not patronize this organization in an earlier review (in 2022). I posted a…read morewarning after concerning interactions with Soft Paws but Yelp just removed the image I had attached citing it violated their privacy rules. The image was from a public database that anyone can access and contains public information. I include the link to this PUBLIC database here. Just fill in "soft paws rescue" under organization and "CA" for state, and you will see that the nonprofit license is suspended. https://rct.doj.ca.gov/Verification/Web/Search.aspx?facility=Y Soft Paws wanted us to pay the entire adoption fee without having met the dog, and it wouldn't be refundable. I understand people don't show up to appointments, but charging the full amount is not only absurd, it shows the organization doesn't care if the dog and the adopter are not a good fit. IE the dogs welfare is not being prioritized.

Can't get a hold of.you.but I love my baby. He's such a love…read morebug.but I can't get a hold of someone to have him fixed.

We saw they had a litter of Orange tabbies which is what we wanted! Tried to tell us they were all…read morefrom same litter...not true! I picked the runt whom had a little diarrhea...Asked for a vet, she didn't even look but poo pood me w "shelter stress". Well we weighed him at home and he had lost 3/4 lb since his last wt! They didn't notice...I know they are busy and all the people there were friendly...I wasn't planning on taking care of a sick baby. Our vet took excellent care of him so he's gonna make it! The 500$ kitten MY CONCERN IS HE COULD HAVE LANDED WITH SOMEONE ELSE WHO WOULDN'T KNOW HOW TO CARE FOR HIM AND THESE ILLNESSES OF THE STOOL ARE HIGHLY CONTAGIOUS ! The vet at the pound SHOULD have examined him I believe before we left. He was obviously the skinny one with poop on him! PLEASE CONTINUE TO ADOPT FROM HERE...U MAY BE THEIR LAST CHANCE. The other animals all looked HEALTHY to me, Mic RN

My childhood elderly cat was wrongfully picked up at the same location his chip had attached to it,…read morethe number on it was outdated so we weren't contacted about it until we received a letter via mail at the 7 day mark when they initiate euthanasia. They claimed he had a "mass in his stomach" we were unaware of. When we asked if it was terminal, they said they didn't even test it to see what it was. We found out after he was already put down. My family is heartbroken and crying over this. That was our boy. He was out front of his home. He was put down in a pound; had none of his humans around him to comfort him. I cannot believe this happened. Looking into suing this place. Please do not go here unless you're trying to save the animals they have from facing the same fate. We'll miss you forever my Jack.

Kim Johnson at Countryside Rescue was very helpful and informative. My husband and I are looking to…read moreadopt a puppy and she's been very communicative about the options we have and what the steps would be. Her manager Nancy Dami was also very kind to us when we were there looking at dogs. I highly recommend this adoption center if you want people who know what they're talking about.

Countryside Rescue came to our rescue! When we lost one our animal companions, our remaining rescue…read morewas bereft! We found the perfect little dog at Countryside to bring Home! "Kira"'s got so much personality, she breathed new life into our placid home, she was easy to potty train, and a perfect companion for our remaining dog. We were happy to pay the adoption fee's Countryside charged to help them to the good work of re-homing dogs that deserve a second chance! We just read recent article in The press Democrat that Brown Paper Tickets bagged Countryside in their fundraising efforts... and donated to Countryside's go-fund-me hoping to help them Ride out of their current financial struggle. It's our personal hope this post will galvanized some additional charity for the organization whose generous mission had such a lasting personal impact on our lives! https://www.gofundme.com/f/rescue-animals-mugged

This place is truly amazing. Saving so many dogs from Mexico and giving them a new life full love…read moreand compassion. They make sure each dog goes to best best family possible. The staff is amazing as well. They offer clinics with low prices for vaccines as well as neutering/spaying services. They actually care more about taking care of the dogs than making a buck like the human society. That place used to be affordable but now it's all about making a profit. I hope to volunteer at these place one day and be a part of such a great establishment.

We started the journey to adopting a dog as our last one passed a year ago. We wanted a smaller…read moredog and have heard very good things about Compassion Without Borders. We went to an adoption event with quite a few dogs available. After walking around and talking to the volunteers, who were all fantastic, we were drawn to a small white and beige dog. We wanted an adult dog, and we found out, the young pup was 6 years old. She was initially shy, but could tell she was very sweet. We picked her and she picked us. We adopted her, and Miss Rita is the sweetest dog we have ever had living with us. The entire adoption process and care they give the dogs were fantastic. You can tell they have compassion and love with all the dogs. I would highly recommend you take a look at them for adoption of these wonderful furry friends.

WHAT A GEM! We are blessed to have this kind of access to pet care in SO CO. My sweet cat was able…read moreto get fixed On a sliding scale, YAY! The nurses/staff are kind and compassionate.

Having the staff be on the same page.. I've been trying to get my cat neutered and to a vet but…read morehonestly with these options around me I might just hope for the best, with this specific place I can appreciate what they do but you get what you pay for if you take your animal here your anxiety will be on 100% and if you think you don't have it you will the day of your babies appt. I'm still looking for a better place maybe private atp but if you can afford go somewhere where they will give you a piece of mind.

Heather and her team take the best care of my Maltipoo, London. My pup was a rehome situation and…read moreher early life was challenging. She came to us scared to death at 4 months old. Heather made a plan to gently help London understand and get accustomed to the grooming process. Heather has helped me and my family understand London, her breed, her needs, and tips tricks and hacks that make caring for her at home a breeze. I love that The Bark Side is so on it that they give me London's groom schedule for the whole year so I never have to wonder when her next appointment is or have to keep up with booking it myself. Highly recommend.

I've been taking my dog's to Heather for many years. Up until now, she was professional and…read morefriendly. She made a scheduling error ( confirmed 10:30 apt. but was actually 8:30. ) She offered to get us in at 12:30 which was going to be difficult for my schedule. Upon me sharing my concerns, she basically responded saying if we didn't show up, we would still have to pay for the apt. I made changes to my schedule and took my dog in. Heather was so condescending when I dropped off and picked up my dog. I left thinking she must just not want my business anymore. As I've read other reviews in here, apparently I'm not the only customer that she is condescending to. And, if she is like that with customers, how is she treating your pet? I'm at peace with my decision to move on.

Lots of parking available for these thrift store that supports spay and neutering of cats…read more From the friendly welcome as you enter this clean and well organized shop has so much to offer. my time was limited but I will return when I have more time for shopping. Everything is sorted and the prices seem very fair. There is something for everyone and even a small selection for your pets. Your money is going to a very good cause.

Drove up on Saturday morning to donate some household items. Great non profit that supports spay…read moreand neuter of cats. Easy to find with plenty of parking. Donation area is a drive through on the side of the main building and was easy to navigate. We walked through the store once donation was complete. Store is clean and well organized, with lots of good quality items for sale. I'll definitely be donating here in the future.

2 stars because the concept could be good and my child loves cats…read more The scene - 2:25pm Monday, Santa Rosa Plaza, 4 employees, 4 customers (a family - mom, gma, 2 little girls). $35 for 1 adult and 2 kids for 30 min. Pros - there were a lot cats Cons - every cat was pretty much asleep. 4 employees pretty much ignored us the whole time except one girl who made the most minimal effort to help us. Since you can't pick up the cats, you need them to bring a cat to you, esp if they are sleeping. I asked and she said the cats were most active when they open a at 12pm. I am not a cat owner so only in hindsight does that make sense. But then why are they open 2 hours later after they are all tired out? Another girl came over after 20 min and said our time was almost up. We stayed 10 more minutes, on principle. I felt bad for the kiddos. They are very easy going so they seemed ok but I was annoyed at the whole experience. We'd been looking forward to it for a long time and had had a positive experience at the one in Palo Alto previously. Will not come back.

My daughter and I came to this place today and was very concerned for the wellbeing of the kittens…read more I noticed the litter boxes were not cleaned and it smell awful inside. The couches had poop, stains and throw up. All the employees are on their phones 24/7. Not one employee is cleaning or organizing this place. It looks like it's not even cleaned daily which is sad for kittens that are rescued. One cat jumped over the gate into the area where clients come in to check in and the employee with blonde short hair took the kitten and put in the room and left the kitten inside? I believe they are leaving the cats in closed rooms unsupervised!

High cost of living for the contributors. The local government tacitly approves of bums ruining the…read morepublic right of ways and private property by allowing them to operate with impunity. They defecate on private property, litter, use drugs and leave the used needles and then force the tax paying public to foot the bill for removal. Moved here roughly 7 years ago and can't wait to relocate and take my family business of 30+ years elsewhere to a community that appreciates and enforces quality of life laws.

Great city, love that I get to come here to visit family!read more