The food was good overall, but the experience left me disappointed. The pulled pork was very greasy, and the portions were smaller than I expected for the price. My husband's three-meat platter was already $25, and we were charged an additional $4 just to substitute brisket for one of the meats. For that upcharge, he only received two slices of brisket, which didn't feel like a good value. What really bothered me was the pricing on the sides. I ordered the loaded mac & cheese and was told I could make it a platter by adding two sides for an additional $9. Instead, the sides were rung up separately at $5 each. When I pointed out the discrepancy to the cashier, he acted like he didn't care and made no effort to explain or correct the charge. The barbecue has potential, but between the greasy pulled pork, small portions, unexpected upcharges, and indifferent customer service, the overall experience didn't match the price. I'm glad we tried it, but I'm not sure we'll be back. read more

This place is really good but not for the price you pay if your going to charge so much especially a up charge for brisket you shouldn't be so stingy the portions are super small other than that it's a good place !! read more

Going to give this 3 stars instead of 3.5. NO ROUNDING UP!! First the positives: Friendly staff Brisket 1000/10 Pork Ribs 1000/10 PORK BELLY Burnt Ends 1000000000/10 (a lil pricey as I got these per lb) Now on to the negatives: Forgot the bread with my order Slow and antiquated ordering process. Think Morrison's Cafeteria or Picadilly. They have to cut and weigh the meat so it's a slow process. We stood behind 3 ladies for 17 minutes before we even got to place our order. Like what in the WORLD?!! Loud heavy metal music was playing. Could have been much softer so I could hear my Mom sitting 3 milliliters away from me. Pulled pork and pulled chicken both cold and dry. Had to dranch (not drench) in their house BBQ sauce. Garlic sausage - meh. I've had the jalapeno sausage at the Norfolk location and it was FIRE. DON'T BRING CASH!! read more

Redwood Smoke Shack - Meat sanpler - Barbeque Near Me - Suffolk, Virginia

Sheesh, Redwood you are expensive! I was craving some BBQ. The place is huge and beautiful. What surprised me the most was how busy it gets. I was the first customer in the door and every time you come in you're greeted with a big welcome country music playing in the background and the smell of some good BBQ. For y'all on a budget be aware this place is not for the weak. I ordered the three meat combo with ribs, brisket and pulled pork. Just a heads up they charge extra for the ribs and brisket. The food was delicious overall. My only complaints would be the price and the mac and cheese which was a little dry. Other than that it was a great BBQ experience and I can see why this place stays busy. read more

Customer service is Top Tier (at least the day I went ) I informed them that it was my first time there and I was given all the information I needed to feed my hunger!! $50 later (well worth it) and I'm in my hotel room talking to them about how delicious this food is!!! The restaurant was clean and smelled amazing from the door!! I will definitely be back before I leave VA to return to NC!! Keep up the great work REDWOOD TEAM!!! read more

Redwood Smoke Shack - Pork ribs ONE MEAT PLATTER ..BURNT ENDS - Barbeque Near Me - Suffolk, Virginia

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I've been a loyal fan of this spot for a while, and my "usual" is almost always the Smoked Fried Wings. They have an incredible flavor thanks to the dry rub seasoning. My only slight hesitation has always been that they are fried after the smoke to finish them off, but the taste usually wins me over. On this visit, however, I decided to branch out and explore the rest of the menu. It was a game-changer. The Meat Highlights Smoked Turkey (by the pound): This was a revelation. It was sliced perfectly, remarkably tender, and packed a punch of smoky flavor that you don't always get with poultry. Pork Spare Ribs: This was easily the star of the show. The cut of meat was high-quality and exceptionally tender. The Sauce Strategy What I appreciated most was the house BBQ sauce. It acted as a "punctuation" to the flavor. It enhanced the ribs without overpowering the natural smoke and seasoning. The Verdict: While the wings are a solid staple, the smoked turkey and ribs proved that this kitchen knows exactly what they're doing with a smoker. If you're looking for tender meat where the flavor speaks for itself, you can't go wrong here. read more

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After pickle ball we were hungry and decided to get some bbq. The pork bbq was nice and tender, and I also enjoyed their Cole slaw right on top in my sandwich. The mac and cheese was very tasty and cheesy. I do wish they had fresh cut fries, but I do enjoy their seasoning on their crinkle cut fries. The staff were wonderful - they went out of their way to be helpful with my to-go order I decided to get for my husband. By the way, he enjoys their sliced beef brisket a lot. The atmosphere is casual and busy with plenty of seating available. In the area? Check Them Out! read more

Redwood Smoke Shack - *Pulled Pork 2 Side Combo - Barbeque Near Me - Suffolk, Virginia

Food was great. Always great. The staff are always friendly and helpful. Very good service. Just gotta make sure you beat the line cuz you can get stuck in there for 30 minutes if you're not careful. But it's a very nice and clean place that you wouldn't mind eating in read more

Redwood Smoke Shack - Specials and wall menu - Barbeque Near Me - Suffolk, Virginia

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Cute little bbq spot in Suffolk. The line is always long so I had to see what the hype was about. The line moves fast but expect a little wait. This is cafeteria/counter style fast casual BBQ. I liked being able to see all the food options available. My husband and I shared the meat sweat sampler. We subbed the pork bbq for extra chicken bbq and had collards and fries as our sides. We also had two bbq sauces suggested by the workers: the mustard one and a classic red. The brisket was absolutely amazing although could have benefited from a little more salt. The best option of everything we had. Second best was the sausage. The chicken was average and the rib was chewy. Maybe we got a bad one. The fries were great and the collards were different. I probably wouldn't order collards again. I hear the Mac and cheese is good and will give that a try. I personally felt everything lacked salt but was easy to adjust based on preference. I will come back to try their burnt ends and a few other items. Overall a convenient bbq spot in Suffolk. If you are a bbq lover check this place out. read more

Redwood Smoke Shack - Sliced brisket, pulled chicken, jalapeño cheddar sausage, sparerib and bread. - Barbeque Near Me - Suffolk, Virginia

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Excited that the Suffolk location has opened. The line has been insane but it goes pretty fast considering. The crew member attending to the line outside was friendly and kept checking on us. There is a lot of seating inside. Food as always was great. The issue we had was we ordered the pork bbq and the serving size was super small. We found out that we were given a kids portion not the full portion. Luckily another crew member corrected this. read more

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I stopped for lunch at Redwood Smoke Shake today! I've been dreaming of eating here again. I also had a get a free bananamisu coupon that's been in my purse to be used . I ordered a To Go , 1 meat and 2 sides platter. I got the brisket, mac and cheese and beans. I LOVE the white cheddar mac n cheese with a passion. Yum! Cheesy! Yum! Brisket of course was on point! The seasoning is so tasty. The Bananamisu went very well with my meal! Thanks ! Place was nice and organized. Staff is friendly. It was a good time! read more

Redwood Smoke Shack - Meat platter - Barbeque Near Me - Suffolk, Virginia

Before I begin I would like to start off by saying that this review is based solely upon my personal experiences and my personal experiences alone, so with that being said let's begin!. My wife mentioned this place this past weekend, Sunday to be exact but when we googled the business days of operation, we realized they were closed and they didn't open up until Tuesday!. Fast forward to Tuesday, we decided to stop by for dinner. We ordered the two meat platter which includes: Your choice of two meats and two sides. We ordered the beef brisket and smoked sausage with mac & cheese and baked beans for the sides. Note: you can get the beef brisket on the leaner meatier side or you can get it on the fattier side, it's your choice which version you prefer! They also have two different kinds of smoked sausage as well. We also ordered two fountain drinks that were purchased separately from the two meat platter!. The beef brisket was seasoned and smoked to perfection. I would definitely return!. I left off a star because they do not accept any cash payments so make sure you have a debit or credit card for your purchases!. read more

This place is always crazy crowded, lines out the door and wrapped around the side. Perhaps that was why I was expecting something outstanding. I wound up slightly disappointed. The food is average leaning towards good. The spouse and son loved it. I wasn't all that impressed. I suspect it was the price and my high expectations. The meat is tasty but super fatty. I'm not a fan of that type of cut and feel like they're skimping and giving me subpar meat (probably just me). The seasoning they use is good but nothing that will make me crave it later. I was just left feeling underwhelmed. Small portions, they carefully weigh every ounce out. Gotta be sure to not give you any extra at those high prices. Already mentioned the high fat meat and it's very greasy. The beans, broccoli salad, and potato salad lean heavily on onions to the point where it was all I tasted. If my review feels all over the place it's because I felt that way after eating it. I felt meh about it and the family loved it. I probably would have rated it lower if not for them. read more

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The food tastes very good. The burnt ends were crispy and moist. The flavor was on point. The fries were crispy. The sauces were delicious. The service was quick as most Texas bbq joints are. My only complaint is the portion sizes are insulting for a restaurant "inspired by Texas". My fire contain wasn't even half way full. And there was 7 pieces of meat in my burnt ends. I spent 40 dollars, no tip. I won't be back, simply because the price is too high for what you are receiving. read more

Redwood Smoke Shack - BURNT ENDS PLATTER - Barbeque Near Me - Suffolk, Virginia

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Redwood Smoke Shack, Suffolk, VA Pork spareribs, I brought 4 pounds once I got to the cash register I was a little stunned at the price and maybe because I didn't take the time to really read the board that displays how much the spareribs cost per pound or per portion, but I paid the price that was quoted. took them home re-warmed them for dinner plus the size that I prepared myself, and the dinner was delicious. The service was very helpful with making a decision on how much spare ribs I needed to feed my family because they took the time to show me what the different portions look like per half pound, per 4 pounds etc. The ambiance was on point, once you enter the Resturant the smell of smoke and the aroma of the meat that they prepare in their smokers or grills on the outside of the restaurant and whatever they cook on the inside, considering they have sides that you can select from it's just great it draws you in to buy the food. read more

Really, really good. And, for us southerners: THEY HAVE BIG RED. That's enough to get five stars right there. read more

Overpriced and terrible ordering system. For example, the menu says order a platter with 1 meat and two sides. So I have my order ready to go. Except you have to tell the meat people what you want, then farther down the line, you have to tell the sides people what you want. This is all fine and dandy, but I was ordering for seven people and it took FOREVER and I accidentally ended up with an extra side. Why can't I just give you my whole order then collect it at the end like a normal place? Plus I have no idea if I was even charged correctly. $200 including tax and tip! Omfg. The line was moving so slowly that even at 3pm, there was a line out the door, yet the dining room was only ever half full because it went so slowly. read more

Can't complain great service great staff good food a lil pricey but it's bbq chicken a lil dry definitely go for the brisket read more

Redwood Smoke Shack - Barbeque Near Me - Suffolk, Virginia

Lots of signs inside to let you know they don't take cash. What a greeting. Anyway, I got in line (7 people ahead of me). I picked up a menu at the entrance door. My 2 meat order consisted of 2 rib bones (a $4 upcharge) and a sausage was surprising small portions. The ribs were very tender and juicy. I don't know if I can afford those prices to return. The mac and white cheese water was a waste of food and time to prepare it. The corn pudding was fair, just over cooked on the top/bottom and dry in the middle. A drink and soda added to the above, was a $40 small meal for one person. This was my first visit, might be my last. read more

This is a new hot spot on the Suffolk side so waiting was to be expected. I ordered brisket, pulled chicken, potato salad, Mac, slaw and collards. I got rung up wrong so they had to fix my order and which took a little long. However it wasn't a problem for me things happen and the customer service was great so it was fine. However for the mistake and wait the manager/owner refunded me part of the order and threw in free banana pudding. The customer service alone is enough to make me go back. The brisket was juicy and the right char and fat combo was amazing. I liked the greens and slaw. I wasn't a huge fan of the pulled chicken but I would give it a try again. Also not huge on their sauces but overall 8/10 for me. read more

Ordered at 5:55 PM for pickup. Waited over 40 minutes while watching multiple online and DoorDash orders get completed before mine. When I asked about my order, the supervisor didn't apologize or take any accountability -- she just pointed out they had until 6:55 PM to fulfill it, like that made the wait okay. I asked for a refund. When the food finally came out, I declined it. I'd already lost confidence in how this place operates. After submitting a complaint online, the manager's email response essentially dismissed my concerns and called my mention of escalating the matter "ridiculous." That was the final straw.No apology. No ownership. No customer service. Just excuses and defensiveness at every turn. If you value your time and expect to be treated with basic respect, think twice before coming here. also worth noting I never once threatened to sue anybody. I said I would escalate my complaint through proper channels like any professional would and he twisted that into "threatening legal action" to avoid addressing the real issue read more

Restaurant is new and clean, the service is slow, expect to stand in line for at least an hour as you stand inside the door. I have had the pork and chicken that was great from the previous visit. The beef rib need major improvement. I got 3 ribs, as you get them the ribs look great with nice smoke bark on the exterior of the meat as you get to the center the half of it was tallow. And the rest was bone weight. Disappointing since each pound of ribs is $28 plus. The fixings are great. I hope you guys take this as constructive criticism. As a fellow smoker of meats I always remove the excess tallow(grease) from the bone. Would like to hear back and see where this goes. read more

Fantastic smoke flavor briskets and ribs And collard greens amazing. Flavor !! Def a go to spot for really good BBQ smoked meats and flav

Will always show love for redwood smoke. I know of them back with their original location in norfolk. Yes there is a line Yes its not going to be inexpensive But- You can tell they use quality product And took the time to really get the food down perfectly Plus the staff is always super patient and friendly. Vibes are immaculate Always worth the price and time No other bbq spot can come close. Period. read more

WOW this BBQ was amazing and prices are prefect and my family and I enjoyed the family combo with the 2 choices of meat, fries, beans and we LOVED IT! The service is fast BUT THERE WILL BE A LONG LINE. They prep all food the day prior and they cook it all on the day of and once they are out of food for they day they are all done! Better get there early BEFORE LUNCH so you don't miss out on this amazing food! Ambiance of the restaurant is amazing, nice breezy place plenty of room to bring the family and friends. read more

Delicious every time! The line can get long but it moves pretty quickly, I usually order for pickup.

Glad to see Redwood Smoke Shack finally open their Suffolk Location. Everything from food to service was stellar as usual. Don't forget to ask for a tour of the pit room. read more

Redwood Smoke Shack - Meat Sweats Platter with Beef Rib - Barbeque Near Me - Suffolk, Virginia

So excited that the Suffolk location is now open, will be coming back a lot. Everything was flavorful and tender, definitely worth the wait. read more

Redwood Smoke Shack - Brisket, ribs, sausage, white cheddar Mac and fries - Barbeque Near Me - Suffolk, Virginia

Brisket was dry, as was pulled pork. Mac n cheese was ok and potato salad as well. I would say average BBQ taste like a chain restaurant.

Food is okay but the meat is flavorless. I have been here a few times. My meat is unseasoned cold. Which is weird because the meat is pulled out a warmer unless we I came to close to closing and they shut the warmer off. I have always enjoyed the corn pudding, but today it was sold out . Even the french fries. Nevertheless, I opted for the beans which were good and piping hot . I wish they keep the meat piping hot like they do the sides. Trash was over flowing and it was weird that the guy didn't dump it. He took a tray and push the trash down. Another observation was employees touched everything with the same gloves. I saw a guy make coleslaw. He never changed gloves and scooped the slaw out with his hands . Then touched everything else even his shirt a few times. This would be a good place if they seasoned the meat and had hot meats. I told my husband I will only come for the corn pudding now. read more

Ribs, Brisket and pulled pork was delicious! Always crowded but the lines move quickly. Love the new Suffolk location. Great for takeout ! Service is always good. read more

Very good food, very friendly wait staff. We had a nice girl's time at the restaurant.

Redwood started out as an amazing food truck. Then a very good brick and mortar in Norfolk. The VB location wasn't nearly as good as the original but was still a decent place to grab lunch. The Suffolk location is terrible. I don't know how you make bland pulled pork but someone at this location can obviously tell me. The rest of the food is also bland and the BBQ sauces are as well. Good luck getting collards. They clearly don't make enough. When it opened the line was around the building but it has already faded to a short line inside. Q Daddy's in Smithfield is way better and better priced. I'd rather a mission BBQ had opened and I always try to support local. read more

Food was good, small portions, very overpriced. They do not take cash, wth? Not worth going back.

I did not enjoy waiting in the cold and rain for a half hour just to get into the restaurant. However, the food is very good. I would go early because they run out of food. read more

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After months of seeing a huge line of people outside of this restaurant, I think I had high expectations. We decided to have an impromptu dinner, and I wasn't aware that it wasn't a sit down restaurant until we arrived. We shared the meat sweats platter with baked beans, fries, and banana-misu. The stars were the ribs, baked beans, and banana-misu (and this surprised me because I do not typically like banana pudding). I thought the prices were a little high and overall I prefer other local BBQ restaurants. read more

The food here is average in quality but super expensive. Single lunch with a 10 ounce drink was over $40. While the food is OK the service is terrible. Just waited 40 minutes for a takeout order with only 12 people in line. Counted 16 people workingand the speed is still this slow. They often run out of barbecue so you might wait in line only to not be able to order the food you want. I would avoid this place. read more

we love barbque and have become quite the critics. we could find nothing good. -0- We stood in a slow line for over 30 min. The service is slow. I litterley watched a girl spend 5 minutes to figure out how to close a box. I got the lunch special pulled pork. He put a small handful of meat on a bun. I also got broccoli salad and drink. My bill was $15 after tax. The sandwich was gone in 4 bites. Broccoli salad tasted like only vinegar on it. The sauces are watery and tasted very vinegary. We won't be back. Horrible food. It was also 80° in there. We sat by thermostat and saw 80 on it. Couldn't wait to get out of there. We will stick to the Daddy place in Smithfield....:-) read more

Hands down best BBQ in Hampton Roads. I've been a Redwood fan for awhile. The line was completely unnecessary and totally could be avoided. Staff seemed very inefficient and overwhelmed. read more

Food is very Good, You can't go wrong , but expensive. Service Excellent. Restaurant is clean. read more