Kemper was referred to me for my Speed Queen washer for warranty work. The first service company…read morecouldn't duplicate the problem and couldn't diagnose. Three days later when the problem came back and with referral I called Kemper. He diagnosed after checking it and listening to it try to pump water out as the water pump. Next day at 10am it was installed and we couldn't be happier.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

Jose H. was amazing he helped us find all of the appliances for our new kitchen and a drink…read morerefrigerator we didn't even know we needed!! The prices were the best in town. Seriously excellent customer service with a smile. I will definitely use Pacific Sales and Jose for future purchases

Came in mostly knowing what we wanted, but for the few appliances we hadn't locked down, Sammy was…read moresuper helpful! Highlighted the differences between various models, gave suggestions, and helped us wrap it all up! She was very knowledgeable and answered all the questions we had!

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

Today, I received a new washing machine from B&B. They were replacing the one my mom purchased 15…read moreyears ago. My family has been buying appliances through B&B for the longest time. The staff at B&B have always been friendly, honest, and transparent. It's why I know I too will continue purchasing appliances from them in the present and future.

Great non intimidating store where you can get appliances at a decent price that may have a few…read moredings and dents. I spoke to Tim, one of the sales rep, on a few occasions, and he was great. He told me that none of the items are refurbished or used. They are all brand new with a cosmetic defect here or there. That's it. In fact, some were so small that I couldn't find any issues with them. I saw some really good deals and some "OK" deals. When I spoke to the store manager, she said they were negotiable despite the price tag, which I thought was great. Ultimately we got a great deal at Costco, so we didnt end up purchasing anything from here, but I recommend it if youre trying to save hundreds and ok with small, sometimes barely noticeable cosmetic damage. Just make sure you look up the model number online to compare what it's being sold new. Some of the items weren't competitively priced.

I cannot recommend this place. We bought a oven/range and from day one. It was a piece of junk. We…read moretried to tell the store about it and they're like oh no out of our hands. You have to go through #Warranty the thing burnt my food from day one and they did nothing to help me out. I'm six months in. I've already paid $99 to the #Warranty people which doesn't seem right. They want another 99 and I can't even get a hold of the #Warranty people and the shop will not make it right if you want to get ripped off and be sold junk then shop here.

I'll be honest -- I was a little skeptical calling a repair shop instead of just replacing my…read moreappliance, but Appliance Pro completely changed my mind. From the first call, they were upfront about pricing and didn't try to oversell me on anything. The technician showed up on time, diagnosed the problem quickly, and walked me through exactly what needed to be fixed and why. No fluff, no runaround. The repair itself was done efficiently, and everything has been working great since. Could the wait for the appointment have been a little shorter? Sure. But the quality of the work and the straightforward communication more than made up for it. If you've got a broken appliance and want someone who actually knows what they're doing, these are your people. Solid 5 stars.

This was my go to appliance repair company for about three years now but the past couple…read moreexperiences have been bad so I am leaving a lukewarm review as a cautionary tale for those seeking an honest opinion. The immediate issue prompting this review is that I had an issue with a washing machine at my rental property in February last year (2025). Called Aiden (I think he goes by Adam now based on responses I'm seeing on here) and he quoted $380 for the parts (capacitor and control board) and another $300 for labor. Then he mentioned that they have a warehouse and could sell me a similar refurbished unit and it would be $800 all in to buy and have it delivered and installed. I agreed since we had a good working relationship to that point. Well, the machine broke this past week and he is saying that the part needed (main bearing for the basket?) is no longer available and proceeded to offer to sell me a different machine to replace the defective one. I no longer trusted his word so I just bought a replacement machine from Home Depot and tacked on the 5 year extended coverage policy. The other recent bad experience I had with this company is when my tenant at another property was complaining about water coming up from the air gap from his dishwasher a couple months ago in February. Aiden told me the garbage disposal was the main culprit but that I needed to replace the dishwasher pump. Charged $83 for the pump and $350 for labor and said he could replace the disposal for an additional $500. I passed on getting the disposal changed because I knew my regular plumber would charge less. After they replaced the pump Aiden tells me they need to replace the water line as well for $90 and I said OK. After they replaced that line the tenant texted me and said that water was continuing to come out of the air gap. Problem was finally fixed when my plumber replaced the disposal (for $300). This made me think that the pump replacement was completely unnecessary and a waste of my money. Leaving a 3 star review because I had a good experience with them prior to this year and Aiden seems to be a nice guy but definitely would not recommend buying their appliances and will no longer be doing business with them.

I remodeled my BBQ island and needed a Green Egg and a Lynx grill to replace the old one. Visited a…read morefew stores to see inventory and found the prices to all be the same and had questions. Shopping around I found San Diego Grill Pros and called to ask questions about the items I had decided upon. Jessica and her husband Joe own the business. I had the best, friendliest and most informative assistance from Jessica and their prices couldn't be beat. They are not just there to sell grills, but to help provide you with the best outdoor cooking experience you can have. This meant a lot to me. After my contractor installed the equipment the the rotisserie igniter wasn't working. I called Jessica and then Lynx warranty and scheduled a repair visit. The next day she called back and said her husband wanted to "fit me in" during deliveries to see what the problem was. I wasn't home but they stopped by and quickly discovered that the wrong transformer had been shipped with my grill and changed it out. They noticed that the gas line was not the proper size and could be effecting the performance and also that the contractor had not known how to fully adapt the grill to the size of out counter. When I arrived home, to my surprise, the igniter was working, the gap in the counter was not longer there, and my grills were glowing to full capacity due to the larger gas line. That evening the salmon came off the grill quicker and tastier than ever. We were impressed and thankful. I definitely recommend visiting them if you have any outdoor cooking needs.

I found a lower-priced BBQ elsewhere and reached out to see if they could match it. They weren't…read morewilling to match the price, but did offer a small discount, which I appreciated at first. However, they only honored that price for the same day, which was a Wednesday, and wouldn't extend it even a couple of days through the weekend. I live about an hour away and wasn't able to make the trip during the week, so I asked if they could hold the price until the weekend. They refused. Very disappointed with the level of customer service. It felt rigid and unaccommodating for a pretty reasonable request. I won't be buying from here.

I have used these folks many times. Have always been great to work with. They have always had can…read morenext day and a price that is fare. They need to make a living like the rest of us. Thank you for being here for us. Frank C.

Bought a home and of course the oven is acting up shortly before we start renovations. It knows it…read moreis on its way to the curb. Research online and common sense revealed the igniter was probably faulty so after digging around, I found APCO was very close to home and had one in stock. /fistpump to no waiting for AMZN or whatever to ship. After going in, the gent that helped me did some digging of his own and found me an even better match and it was cheaper... my oven is working like a champ now. Also, while I was there another tech was sleuthing out an LG refrigerator switch and subsequently checking resistance on the one that was being purchased to ensure that the customer knew which posts to plug into. If you go in, give their doggo's some pats on the head!

Our experience with BBQ Freedom was amazing from start to finish! Kurt was the key person that…read morehelped our vision of a BBQ island come to fruition. He is helpful, responsive, knowledgeable and genuinely cares about what the customer is trying to accomplish. We are so happy with our new BBQ and couldn't be more grateful for all of time Kurt invested to help us with our BBQ!

We love Kurt and team! They did an incredible job with our custom BBQ - we're so happy with the…read morefinished product! Extremely high quality. In addition, Kurt was extremely communicative throughout the development process and kindly threw in a cleaning for us as a bonus. We highly recommend Kurt and BBQ Freedom!!

This company is so quick and efficient. I called in the morning and had an appointment made the…read moresame day, the tech came in and diagnosed my oven range and had parts already in his truck to repair it in the same session. Definitely reliable and customer friendly! I'm really impressed with the efficiency and productivity this company has!

From the owner: Excellent Professional Same day Tech service…read more New Factory Parts Only. Experience and integrity. Domestic Appliance Repair of Washers, Dryers, Stoves, Ovens, Ranges And Refrigerators,All brands.

Thomas Leitner is the man. He is extremely knowledgeable,…read morebeyond helpful, and a pleasure to work with. From selecting slabs to perfect waterfall flows, everything turned out flawlessly. His guidance gave us complete confidence--Arizona Tile already had him in their database, which was very reassuring. Thomas also helped us elevate our fireplace project. What wasn't originally planned became a stunning modern feature thanks to a pristine remnant we found at his slab yard. If you work with Thomas, you don't have to worry about a thing. He's a phenomenal communicator--always checking in, calling, and texting. Truly exceptional.

Tom kept changing his time to show up. Then when we let him into the house an hour early while we…read morewere at lunch he didn't wait for us to review the project. Then when we politely informed him we had hired someone else partially because they were $100 cheaper, Tom wrote back "100.00. OK" He literally wrote that. Very rude and disrespectful Would NOT recommend.