Great non intimidating store where you can get appliances at a decent price that may have a few…read moredings and dents. I spoke to Tim, one of the sales rep, on a few occasions, and he was great. He told me that none of the items are refurbished or used. They are all brand new with a cosmetic defect here or there. That's it. In fact, some were so small that I couldn't find any issues with them. I saw some really good deals and some "OK" deals. When I spoke to the store manager, she said they were negotiable despite the price tag, which I thought was great. Ultimately we got a great deal at Costco, so we didnt end up purchasing anything from here, but I recommend it if youre trying to save hundreds and ok with small, sometimes barely noticeable cosmetic damage. Just make sure you look up the model number online to compare what it's being sold new. Some of the items weren't competitively priced.

I cannot recommend this place. We bought a oven/range and from day one. It was a piece of junk. We…read moretried to tell the store about it and they're like oh no out of our hands. You have to go through #Warranty the thing burnt my food from day one and they did nothing to help me out. I'm six months in. I've already paid $99 to the #Warranty people which doesn't seem right. They want another 99 and I can't even get a hold of the #Warranty people and the shop will not make it right if you want to get ripped off and be sold junk then shop here.

Our refrigerator broke and we desperately needed a new one. We live in a tract home and have a tiny…read morespace for a frig. Even the counter depth refrigerators stick out. Sammy was unbelievable in working with us and helping us measure and find the right frig for us. She was patient for 2 visits. Home Depot and Best Buy didn't even have someone in the kitchen section to help us. Not to mention she was VERY knowledgeable and does not work on commission so she was just genuine in wanting to help us. Very rare these days to be helped by someone who actually cares. Come to Pacific sales and ask for Sammy if you want someone to actually help you find the right appliance for you. Otherwise you'll be spinning in big box stores with no one around who can give you expertise in the right purchase. Based on her expertise we went with a side by side counter depth GE. We are really excited! Thank you Sammy!

TLDR: Nice until there is a problem. Consider purchasing elsewhere, or at a different location…read more We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories (the turntable roller guide, grease filters, and more) Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, with an upside down name tag, mind you, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

The service was next day, on time, well priced and extremely professional…read more Work quality is on point and I would highly recommend The Appliance Pros.

I would not recommend this business…read more I contacted them this past January when my over-the-range microwave stopped working. The evaluation cost $85. It turned out I needed a new microwave; Ahmad said the magnetron had failed. I purchased a brand-new microwave of the exact same model and paid $160 to have Ahmad install it. Fast forward to July, and the house is being sold. An inspector hired by the buyers finds that the vent fan is not routing through the duct and outside the house as it should be. I contact Ahmad, explain the situation, and even send a photo of a diagram provided by the inspector. Ahmad asks me to remind him of the microwave model and confirms he will "make sure it's venting out of the current duct system." There is no confusion about what I'm asking for or what he's working with. He agrees to fix it--for $195. I'm already unhappy about this because the vent fan issue should have been addressed at installation, but I agree because we moved away months prior, I need to meet a deadline, and am coordinating from abroad. My husband and I debate whether this is a problem of inexperience (my generous view) or an intentional scam (his). The repair day comes, our realtor lets Ahmad in, and eventually I receive a text that it's completed. I pay immediately. The relief is short-lived. A few days later, the buyers return and discover the microwave is in fact NOT venting through the duct. They go outside--no airflow at the vent. I contact Ahmad again. He tells me he can fix it, but it will cost an ADDITIONAL $295. At this point I tell him that's unacceptable, because we agreed the problem would be fixed at the last visit for the $195 I already paid--keep in mind this should have been done at the initial installation. He says they didn't know this model would need additional work. But he knew the model in advance, so that's a poor excuse. I was also never informed at any point that the repair needed further servicing. They didn't check their own work. I ask for a refund and am told it "wouldn't make sense" because of the "work" that was already "completed." However, our realtor said Ahmad was there for 20 minutes, and as we've established, he did NOT fix the issue. No work was actually done. I ended up calling another repair person. When I explained the issue, he asked me to clarify whether this was a new microwave installation. I said the microwave was new but was installed by another company. He said, "They didn't install it properly." Yeah, I know. By the way, the second repair person's quote was $195. Compare that to Ahmad's total of $490--on top of the $160 I paid at installation. My husband may have been right after all, but either way I believe this situation was handled unethically by The Appliance Pros. I regret hiring them.

Old electric dryer got too tired to keep on turning, so Serv-U-Appliance delivered a renewed…read moreelectric dryer to pick up the load!!! I've purchased several renewed appliances and they all have done well for me. Prices are reasonable. My confidence in this establishment has been solidified with this recent experience. Maurice was very helpful and made the transaction from purchase to delivery perfect! And Mario, who delivered our renewed electric dryer is a professional and a testament to the integrity and reliability of this place. Mario was very thorough and I was impressed with his extensive knowledge of appliances. He ensured that the appliance worked well and endeavored tirelessly to make sure that all was well. I greatly appreciate his work ethic and attitude, which is very rare today. This is a no frills store. Just expect integrity, knowledge and honesty from Serv-U-Appliance. They help make our lives easier and better.

Best price, best quality, especially best service. Owner is…read morepleasant, knowledgeable, honest and timely deliveries. Special kudos to the company tech and installer German. He did an incredible difficult install of complicated refrigerator, computer etc He absolutely went above and beyond getting it in. German actually took all 4 doors of it to fit. (I had measured wrong...) Great appliances! Owner Mario runs a great little business. Have been his customers 30 yrs. Maurice the day shop Mgr Maurice very polite and helpful.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

Everything went well from start to finish. We are so happy with our new dishwasher and after having…read moreterrible experiences with 2 big box stores, B&B is now the ONLY place I will go for all my appliance needs from now on!

SD Grill Pros is the best!!! Jessica and her entire team were very helpful/instrumental with our…read moreoutdoor kitchen build. From kitchen designs to best appliances for our specific needs, wants and budget, they worked with us every step of the way. Jessica is very knowledgeable and her passion to take care of her customers is unbelievable. Jessica, you are a breath of fresh air in a time that has seemingly lost that personal touch. THANK YOU FOR EVERYTHING. We look forward to referring you to all our people and we will be customers for life... OH and huge bonus, SD Grill Pros is a family owned business and they take pride in doing business the right way. Thanks again SD Grill Pros!!

San Diego Grill Pros is like Toys "R" Us for barbecue pitmasters!…read more I drove all the way from Huntington Beach to San Diego because I couldn't find the correct grill cover or the barbecue supplies I needed at Home Depot or Lowe's. It was absolutely worth the drive. They had everything I needed right there in stock and ready to go. I got the correct barbecue cover, picked up some spices, and of course walked out with a few other goodies I didn't know I needed. If you come here, ask for Jessica. She was awesome and took great care of me. Hands down, this is one of the best barbecue stores I've ever walked into. Grill is covered, supplies are stocked, spices are ready... now I can't wait to fire it up and start grilling! Thank you, Jessica and San Diego Grill Pros! I'll definitely be back.

I always buy my appliances from Yingst. They are a family run business with good values and…read moreawesome customer service. The delivery team is also amazing. Love the competitive pricing too.

Spoke to them on the phone and he told me you get what you pay for. I told him I paid the same…read moreamount that he was charging. I was trying to get some help and he was rude.

Ed was awesome and helped me find a whirlpool upper and lower dish rack quick compared to Home…read moreDepot. They even had my water filter for my fridge which also other spots didn't have. Would come back here for any washer and fridge needs!

I have used these folks many times. Have always been great to work with. They have always had can…read morenext day and a price that is fare. They need to make a living like the rest of us. Thank you for being here for us. Frank C.

Calling Right Way is the right thing to do if you're looking for fair pricing, great customer…read moreservice, and knowledgeable technicians! We were able to get a next-day cancellation when our AC stopped working during this record-breaking heatwave in San Diego. Service fee is on par with many other companies ($89). Vlad texted when he was on his way, and we were impressed with his professionalism, friendliness, and knowledge. He patiently answered all my questions, and importantly, he is trustworthy. Our AC is 15+ years old, but instead of pushing us to install a new AC, Vlad told us to ride it out until it dies before we get a new one. He has earned a repeat customer, and we recommend them to anyone who needs HVAC work. They are a small business who clearly take pride in their work and want to do things the right way. So glad we found them!

Excellent Service -- Highly Recommend!…read more We had a great experience with Right Way Air & Heating. Our technician showed up on time, was professional, knowledgeable, and straightforward about what our AC actually needed. What I appreciated most was that they didn't try to upsell us or tell us we needed an entirely new AC system, which another company had done. They diagnosed the problem, fixed what needed fixing, and charged us a fair price. Another huge plus: they offer evening appointments! That means you don't have to take time off work--and lose money--just so you can spend more money getting your AC fixed. That kind of scheduling is incredibly convenient. Professional, honest, reasonably priced, and respectful of your time. Highly recommend Right Way Air & Heating!