Recently had to replace a 30 yr old refrigerator. Robert Nysewander of the Escondido Pacific Sales…read morewas extremely knowledgeable and helpful in my decision process. He also gave me information about how I could save money on the purchase. He was able to answer all my questions and shared the photos of my existing subzero with the SubZero manufacture rep to ensure the unit I wanted to purchase would fit and how to best trade out the custom wood panels. Thank you Robert for the great customer care and service.

Chris is absolutely a God Sent! Doing a remodel on a 8500 sq ft house and looked far and wide for…read morethe perfect store and associate for helping with this and found Chris! He is seriously the BEST! Blown away at how professional, knowledgeable and kind he is! Ordered a HUGE order and going back for more. Pacific sales needs to know just how special he is Sending friends and family! Do yourself a favor too and go find him!

I want to preface this review with the following: First, there are decent people at this company…read more The receptionist, Emily, and the service tech, Omar, are very nice and I want to believe that they care. Secondly, I want to preface this saying that this was all for service that was under warranty, so I won't be able to review their pricing, since the cost to me was nothing but my time. I initially had an issue where my Speed Queen washing machine would not power on. I did all easy checks (breaker, plug, etc) and decided to call Speed Queen since the machine was still under warranty. They assigned me to Kemper Appliance. They initially came out quite quickly and diagnosed the issue as the control board. They ordered that part, which I am aware is a specialty part requiring a week to arrive. So, the part arrived the following Monday and their tech replaced it quickly in about 15 minutes. The tech left and we proceeded to do laundry the next day (Tuesday). At this point, we immediately noticed that when filling, the machine would make a loud screeching sound and stop mid-cycle, leaving clothes with soap on them and the machine reporting a fill error. I called on Wednesday morning and expressed my concerns that had the tech merely run a cycle, he would have heard the valves immediately and spoke to the owner, who said I would receive a call back to schedule. No call came. I called back on Friday to inquire and they told me that I was on schedule for Monday, even though I was not given this time. Incidentally the time was fine with me. I expressed my frustration to Emily, who was very understanding, and she said she would reach out to the owner, Soumya, who would reach back out to me. In my business, when we mess up a customer's order, they get put to the top of the pile and other customers have to wait. It's uncomfortable to explain to our customers, but it's the price we pay when we make a mistake. In this case, the tech did not test the machine beyond powering it on. The owner disputes this, but I was there for the duration of the service call, and a cycle is longer than the service call duration, so it is impossible that it was tested. Soumya never calls me back and instead I get another call from Emily instructing me to email Soumya. I take the time to write an email to put my concerns into a format acceptable to her. Keep in mind, nothing is on Yelp at this point and I am hoping to get this resolved amicably. She responds to my email basically taking no responsibility and alleging a test was done and that new issues can arise. I understand new issues arise. I would have understood if they said they needed to get more parts after finding the next issue. The problem is that we had almost another week of delay because they did not test and were not willing to own up to their mistake and get me scheduled quickly. She even tells me I can contact Speed Queen to get another servicer, but obviously, since it is Friday, no one will come sooner than Monday anyway. So, the tech comes out on Monday and takes another look and decides to order a valve. This takes another week. Now, I would argue that this is a less-specialized part that should have been on-hand since they are an authorized servicer, but I will let that slide since they're a small company and at this point, what can you do? After the part arrives, they schedule me for the following Tuesday to replace the valve. All seems good. We do some more laundry and now, only hot water will dispense even if we run it on cold. I check our water pressures and water heater temperature before calling again on a Friday. I assume we have all of this past us when I call and ask if they will come again. Emily speaks with the owner and they say to her that they will call Speed Queen on Monday to get me another servicer. Bear in mind, Speed Queen is still open and I say to them that they should call today to get this resolved quickly. I think if Kemper had been more respectful of my time, the least they could do is call that day to get another servicer. But no, that's too much for them. So I say that I would appreciate they call today or else I would call Speed Queen and explain the service issues that I have had with them and that I would request an alternate servicer myself. Emily says she will talk to the owners. At this point, if the owners had just called me and apologized, this could have resolved everything. But they have so much ego that they can't bring themselves to speak to a customer. So, the receptionist calls me back and says that they will not call Speed Queen today or Monday and that I am free to leave whatever feedback I like. So, with their blessing, I present this review to you all. I gave this company many opportunities to the right thing. I understood new issues popped up. What I can't abide is them not respecting my time and not owning their mistakes. This review could have been avoided so easily.

This was by far one of the worst experiences I've ever had with a service company. I always give…read morecredit where it's due and write plenty of positive reviews, but this company earned the opposite. I requested a closer ETA so I could be available for the appointment. Instead, there was no courtesy call or text to say they were on their way. They showed up unannounced, blew up my phone, and repeatedly rang my doorbell while I was on a work call. By the time I responded and let them know I was on my way, they told me they had already left. When I tried to calmly discuss the situation, they took it as "arguing" and responded in an extremely condescending and combative tone, even making a veiled threat about my choice of words. They then claimed they would be charging me a "no-show" fee, despite failing to provide the basic courtesy of letting me know they were arriving. I have worked with many companies in this field and have never encountered such unprofessionalism, rudeness, and lack of respect for a customer's time. I would never recommend this company to anyone. There are far better businesses out there that value their clients, communicate clearly, and conduct themselves with professionalism.

I'll be honest -- I was a little skeptical calling a repair shop instead of just replacing my…read moreappliance, but Appliance Pro completely changed my mind. From the first call, they were upfront about pricing and didn't try to oversell me on anything. The technician showed up on time, diagnosed the problem quickly, and walked me through exactly what needed to be fixed and why. No fluff, no runaround. The repair itself was done efficiently, and everything has been working great since. Could the wait for the appointment have been a little shorter? Sure. But the quality of the work and the straightforward communication more than made up for it. If you've got a broken appliance and want someone who actually knows what they're doing, these are your people. Solid 5 stars.

I needed my dryer fixed,made a appt Ahmad was nice,easy to communicate with,on time,he listened to…read moreme then diagnosed the problem,even looked at and fixed my washer, very honest and great prices for your problems, will definitely use him again.

Old electric dryer got too tired to keep on turning, so Serv-U-Appliance delivered a renewed…read moreelectric dryer to pick up the load!!! I've purchased several renewed appliances and they all have done well for me. Prices are reasonable. My confidence in this establishment has been solidified with this recent experience. Maurice was very helpful and made the transaction from purchase to delivery perfect! And Mario, who delivered our renewed electric dryer is a professional and a testament to the integrity and reliability of this place. Mario was very thorough and I was impressed with his extensive knowledge of appliances. He ensured that the appliance worked well and endeavored tirelessly to make sure that all was well. I greatly appreciate his work ethic and attitude, which is very rare today. This is a no frills store. Just expect integrity, knowledge and honesty from Serv-U-Appliance. They help make our lives easier and better.

Best price, best quality, especially best service. Owner is…read morepleasant, knowledgeable, honest and timely deliveries. Special kudos to the company tech and installer German. He did an incredible difficult install of complicated refrigerator, computer etc He absolutely went above and beyond getting it in. German actually took all 4 doors of it to fit. (I had measured wrong...) Great appliances! Owner Mario runs a great little business. Have been his customers 30 yrs. Maurice the day shop Mgr Maurice very polite and helpful.

Our refrigerator started having issues with the ice maker after a planned outage by SDG&E…read more Jeremy came today, took everything apart, found water had seeped into the ice maker circuitry and in less than 30 minutes, had put everything back together. The B&B techs are always so knowledgeable and informative. We continue to trust all our appliances to B&B ! Thanks for your continued excellent customer service.

Today, I received a new washing machine from B&B. They were replacing the one my mom purchased 15…read moreyears ago. My family has been buying appliances through B&B for the longest time. The staff at B&B have always been friendly, honest, and transparent. It's why I know I too will continue purchasing appliances from them in the present and future.

I remodeled my BBQ island and needed a Green Egg and a Lynx grill to replace the old one. Visited a…read morefew stores to see inventory and found the prices to all be the same and had questions. Shopping around I found San Diego Grill Pros and called to ask questions about the items I had decided upon. Jessica and her husband Joe own the business. I had the best, friendliest and most informative assistance from Jessica and their prices couldn't be beat. They are not just there to sell grills, but to help provide you with the best outdoor cooking experience you can have. This meant a lot to me. After my contractor installed the equipment the the rotisserie igniter wasn't working. I called Jessica and then Lynx warranty and scheduled a repair visit. The next day she called back and said her husband wanted to "fit me in" during deliveries to see what the problem was. I wasn't home but they stopped by and quickly discovered that the wrong transformer had been shipped with my grill and changed it out. They noticed that the gas line was not the proper size and could be effecting the performance and also that the contractor had not known how to fully adapt the grill to the size of out counter. When I arrived home, to my surprise, the igniter was working, the gap in the counter was not longer there, and my grills were glowing to full capacity due to the larger gas line. That evening the salmon came off the grill quicker and tastier than ever. We were impressed and thankful. I definitely recommend visiting them if you have any outdoor cooking needs.

I found a lower-priced BBQ elsewhere and reached out to see if they could match it. They weren't…read morewilling to match the price, but did offer a small discount, which I appreciated at first. However, they only honored that price for the same day, which was a Wednesday, and wouldn't extend it even a couple of days through the weekend. I live about an hour away and wasn't able to make the trip during the week, so I asked if they could hold the price until the weekend. They refused. Very disappointed with the level of customer service. It felt rigid and unaccommodating for a pretty reasonable request. I won't be buying from here.

I always buy my appliances from Yingst. They are a family run business with good values and…read moreawesome customer service. The delivery team is also amazing. Love the competitive pricing too.

I've gotten so many home appliances here. Larry helped me most recently with a microwave and then a…read moreSpeed Queen TC washer. Before that l bought a fridge and another microwave for a previous home. Their service and selection are wonderful. We now live in Murrieta and l would still drive here (and did!) to get my appliances.

I have used these folks many times. Have always been great to work with. They have always had can…read morenext day and a price that is fare. They need to make a living like the rest of us. Thank you for being here for us. Frank C.

Bought a home and of course the oven is acting up shortly before we start renovations. It knows it…read moreis on its way to the curb. Research online and common sense revealed the igniter was probably faulty so after digging around, I found APCO was very close to home and had one in stock. /fistpump to no waiting for AMZN or whatever to ship. After going in, the gent that helped me did some digging of his own and found me an even better match and it was cheaper... my oven is working like a champ now. Also, while I was there another tech was sleuthing out an LG refrigerator switch and subsequently checking resistance on the one that was being purchased to ensure that the customer knew which posts to plug into. If you go in, give their doggo's some pats on the head!