Easy to book an appointment, very responsive, and the technician that showed up was very…read moreprofessional and kind. Glad I made an appointment with this service.

Quick reply to my request. A fair quote and then once I agreed to the contract, a representative…read morenamed Shane came out and took care of the service. He was very personable. Explained everything he was doing and what would be covered going forward each quarter. Very pleased with McDougall pest control.

They are responsive to calls and texts. They are professional. They are kind and they are punctual…read more I highly recommend this pest control company.

Great service! Very knowledgeable and through, responsive, locally owned (Brad) with a strong…read morereputation. They came highly recommended to me and glad we called them. No contract!

I talked with Matt today with a request for my upcoming service…read more He was very patient and kind along with very knowledgable and agreeable. I love this company, the service, the customer service and the quality. You are great Axiom!

Very aggressive soliciting in a non-soliciting neighborhood, leading to countless complaints among…read moreresidents. I will never even consider this company due to their rude and aggressive tactics.

I used James Pest Management for new construction termite treatments. They are hands down the most…read moreKnowledgeable and Reliable Pest Control Service I have ever used. The team is experienced reasonable and informed on all the best techniques and new technology in theit field. Cant go wrong with this ream. Highly recommend.

I use James Pest Management for pest control in my house. I have also used them for termite…read moreinspection. Prompt, professional and bugs under control.

Five stars all around to the EcoGuard team for fast and friendly service! I found EcoGuard on Yelp,…read moreand called on a Monday in need of some spider extermination and nest clean-out from our crawl space. Ryan was super helpful and got us scheduled for service on Thursday morning (although they had availability sooner!) Caleb arrived right on time and took care of business - communicating with us as he went through the extermination process! I appreciate the 30-day guarantee as well, just in case we have any lingering spiders or other pests. A one-time service cost us $299, which feels like a great value given the team's overall responsiveness, and speedy but intentional service. We'd definitely reach out to EcoGuard again the next time we're in need of pest management!

Ethan D. has been an absolute joy. So thankful for his service. He's always been very kind and…read moreefficient. I restarted my services with eco guard and wanted to make sure he would be coming back to service my home.

Knows his stuff and stands by his word. Very happy with the results. Very professional.read more

They came to the house fast and were super helpful! Would recommend them if you need a quick…read moreturnaround.

Redefined Pest Solutions has been fantastic. Jake, the owner, is personable, punctual, and…read morehonest--it's clear he truly puts his customers first. Frank, our technician, does a great job with our regular treatments, from spraying and removing ant and wasp nests to fogging for mosquitoes. He always communicates before and after service and is quick to respond if anything comes up. Highly recommend this reliable, family-owned company! PS - we recently moved to Columbia, TN

was recommended a couple companies for pest control by neighbors, including Redefined Pest Control…read more I called every single one of them, but all I got were voicemails or people telling me they'd call me back--which they didn't. I called Redefined Pest Control and got through to Jake on my first try. He was able to come out the same day--which I wasn't even expecting. He was super personable and explained everything about his company and pricing. Everything was upfront unlike a lot of these pest control companies. He ended up coming back later in the week to do the first treatment. We were having a lot of wasps outside and after the first treatment, we aren't seeing them anymore! He sprayed both inside and outside and now the only bugs we have are dead ones. We will be using them as our pest control company from now on! Super personable and they do a great job!

This is an email I sent to David Murphy, Operations Manager, about why I gave Orkin a "would not…read morerecommend' review....... I initially setup both my termite and pest control service with Orkin in Mar/Apr 2017. Initially, communication/feedback/responses were both effectively and efficiently communicated between your staff and either my wife or myself. However, ever since our initial treatment for termites and pest control, I have been continuously dissatisfied with the services received both administratively and on-site. For example, when I called to schedule my annual termite inspection, I spoke with an employee at your agency; however, they could not schedule my appointment at that time and indicated someone would call me back later that afternoon or the next day. At no point did anyone call me back to schedule my appointment. As a result, I called the office again to schedule the appointment. I elucidated to the customer service representative that I spoke with someone previously and no one called me back. Instead of handling the problem at that point, the associate wanted to have someone call me back again (implausible!). Due to previous experiences, I indicated that I wanted to schedule the appointment now and did not want to receive a call at a later time. Instead of handling the scheduling of the appointment, she simply transferred me to a manager who had no idea why I was calling. I was able to schedule the appointment at that time, but I feel a customer should be able to schedule an appointment when they call the agency instead of always receiving a return phone call. Moreover, this morning I received a phone call from Lenny who indicated he wanted to schedule my annual termite inspection. I had my renewal on 10-Mar-2018, which is 11 days ago, and I am now receiving a phone call about making an appointment. Apparently there is some disconnect between your office and employees in the field. How does your office not know that my renewal was already completed (incompetent!)? Another thing that is staggering about Orkin is how your on-site staff members go about scheduling an appointment. To clarify, instead of calling your customers a day or two ahead of time to make an appointment, your employees are notorious for calling the day off to say "you are due for a service, I'm in the area and want to come today". In fact, this happened again today when Lenny called me for my termite inspection. He explained that he wanted to come out today even though he knew I was probably at work. Again, this is extremely unprofessional and I find it intrusive to one's schedule. I am a flexible person and can work with any organization to schedule an appointment; however, I expect at least a 24-hour notice before someone wants to come to my residence. These are just a few examples of my dissatisfaction with your agency. I have had no-shows by your employees who scheduled times for servicing and have be given a handful of excuses about why things haven't been conducted in a professional manager (i.e., saying the reason for a no-show was due to an employee having knee surgery). It seems like your agency is failing to follow your company's philosophy of "remaining committed to providing our customers with the most extraordinary pest and termite control service available today". I have voiced my issues/complaints with your organization over 6 months ago when I called due to scheduling problems and it seems like things haven't change since then. In my opinion, the processes you have in place to ensure you are offering superior (far-fetched at best) customer service are both ineffective and inefficient and should seriously be reviewed prior to taking on any additional customers. Unfortunately, I am locked into my termite contract for a few more years, but effective immediately, I am planning to utilize another organization for my pest services. I should have done my research on the front end and utilized another company thus allowing me to eliminate all the legwork I have had to do to get service (which sounds absurd! A customer having to work to get a company's business. I'm thinking it supposed to be the opposite way). Thanks for taking the time to listen to my frustration with your organization. I'm sure this will change nothing, but figured I would give it a whirl. To date, I have not received any communication back from this manager after my email and I would not recommend this company for termite/pest control. Additionally, when I did my research and found another pest control. I discovered they have a better price point. Orkin is $113 per service, but I'm switching to James Pest Control, which is $85 per service (which saves me $112 per year and a headache when dealing with Orkin). I used James before I moved to Nashville area and always had great customer service.

I wish I had looked on yelp before hiring Orkin in Murfreesboro! The first sign of trouble was…read morewhen a girl on the phone allowed me to sign on as needed and not sign a contract. When the guy arrived he informed me that wasn't how it works and was very pushy about trying to get me to sign a contract. Then they are suppose to call ahead and make sure you'll be there to let them in. That never happened and he would show up and spray the outside and charge me fir spraying the inside as well. I called Irkin and they sent him back out to give me a free treatment inside and he ended up doing a full treatment and charging me for it. On top of that they never got rid of any bugs. When I called the office and cancelled I left a message on the managers voicemail and he never returned my call. That was the second tome he ignored my voicemail. Obviously they don't care about their business.