Very rude and dismissive. The website said they take walk-ins. Prior to me driving to the…read morelocation, I called and asked about walk ins and they said yes they accept walk-ins. When I get there I asked about a simple service (shoulders and neck only). They said, "no we don't accept walk-ins" and didn't even offer to schedule me for another day/time. Just rude and curt.

I'm honestly shocked at how overpriced Refresh Thai Spa is for what you actually get. The service…read morewas average at best, but the pricing reflects what you'd expect from a luxury spa experience -- and this simply wasn't that. The atmosphere felt pretty standard, nothing upscale or memorable, and there were no extra touches that would justify the high cost. For the amount charged, I expected exceptional service, attention to detail, and an overall elevated experience. Instead, it felt like I paid premium pricing for a very basic massage. There are plenty of other places in Plano offering similar or better quality for significantly less. I don't mind paying more when it's worth it -- but this absolutely wasn't. Would not return.

The massage was great for my muscles. The stiffness was gone after one hour massage. Great customer…read moreservice.

Always a pleasure to come here for a nice massage. The place is always clean. Esther is awesome!read more

Been going to this place for years! I always leave here feeling relaxed. Great prices! Nina takes…read moregreat care of me and really took time to understand my shoulder pain and see how she could help.

Great massage. Easy scheduling, reasonable pricing and lots of options for therapists.read more

I've been here a few times for facials and recently also got a head spa treatment from them. I…read moreabsolutely adore this place! There are several rooms as other reviews mentioned but it seems like they serve different purposes. Every time I've had a facial it's been in the same room, but the head spa happened to be in a different one. Is wired in the rooms but I like chatting with the aesthetician, and even with the language barrier we end up having great conversations! They tell me what each step is during the service and why it's important, and even ask about stressors like work or lack of sleep during every appointment to adjust the treatment as needed. Recently after my facial I complained admit my scalp and they mentioned they offer a head spa service, which I booked for the next day. My hair and scalloped have never felt so clean! I've become a regular at this point and will definitely try more of their services in the future!

my daughter and I get head spa at her birthday which done by Jenny and regina. the service was…read moreamazing and the experience was spectacular! It was so refreshing and the environment was so comfortable. They did so well on my scalp, and keep check up on me. Definitely came out feeling so much better and saw a great difference with my service. My daughter and me enjoyed it very much! 10/10 recommend.

Excellent Massage by Ella. I was asked to complete a questionnaire prior to the massage and…read moreidentified the areas that needed the most attention. Ella was prepared and worked on the areas as requested. She was very professional and very polite. I felt great after the massage. I'll be back!

This spa is super convenient for the area--you can often book same-day appointments and get in…read morequickly, which I really appreciate. The experience can vary a bit depending on the massage therapist, as some specialize in areas like sports massage, deep tissue, or lymphatic drainage, while others may not. That said, I always leave feeling relaxed and refreshed. I especially enjoy the Thai combo massage with the back walk.

I've had several massages here and they've all been spectacular!…read more Walking in there is a relaxing wait area. I make my appointments online on their website which is really easy, but they also do accept walk ins. There is also ample parking in lot of the shopping center. My most recent appointment was with Mary and I booked an hour and 15 minute Deep Tissue Message with her. She did a great job and really worked on my trouble areas- especially a knot in my shoulder. In addition to the great massage, the atmosphere itself just goes the extra mile. The room was really dark and relaxing. There was also a weighted blanket and heated pad which really took it to next level in terms of comfort. Overall, all the massages I've had here have been great, and with same day appointments, it's very convenient too.

Unfortunately both my boyfriend and I were really bummed with our experience at the Nook. As much…read moreas we wanted to enjoy the experience, our massages were somewhat painful and personally, I am more sore after the massage than I was before. Same with my boyfriend. Even after two verbal exchanges where I said she could go lighter on pressure, it was still pretty rough and my body was tense over 75% of the time. My masseuse's nails were also a touch long so on occasion, it felt as though I was getting scratched. I cannot speak on my boyfriend's experience as much but I do know he said he would have preferred more of a gentle massage with longer strokes to ease out the knots and kinks in his back and shoulders. I am unclear if it is the massage we picked that was the problem, but regardless, we both left feeling unsatisfied, unfortunately. I have been hesitant to even leave this review but I feel it important to share at least. I would be sure to talk to your masseuse about what exactly you're looking for -- I do believe we are at some fault for not being clear what we wanted, although there was never really a time to discuss it.

My deep tissue massage with Kemi was absolutely wonderful! She is very knowledgeable in massage…read moretherapy and attentive to your needs. She is also very sweet like the rest of the staff here! I highly recommend Kiki's to anyone needing a great massage in a comfortable setting.

The massage therapists are inexperienced and the massages that Ive received there are nothing…read morespecial. I received a gift card from my son so I started going there to use it. One therapist was ALL ATTITUDE another didnt communicate and it was super frustrating. As a retired LMT of 21 yrs I expected better customer service and better massages. The massage rooms are cold and when I commented to the therapist how cold I was she didnt offer to turn on a table warmer (if they even have them). Instead she put on a fan! It was definitely all about her comfort and nothing about the clients! This seems to be an ongoing issue with this place. Happy customers are returning customers and Im not a happy customer. My gift card is used up now so I won't be returning and do not recommend this place.

E&J Spa located in the Casa View shopping center is clean, hygienic, peaceful, quiet and they are…read morevery attentive and friendly. I've visited 3 times in the past two months my first time was a gentleman can't remember his name he was great. My last couple of times Jason was my guy, he is amazing, he really knows his stuff, he began by asking me if I wanted soft medium or strong I chose medium. I pointed to the areas in my body I was having issues. Oh my goodness, he hit all the spots, found all my knots and worked on them. I feel amazing after each massage. I am hooked for sure. You can call make an appointment or just stop by.

Best massage in Dallas without the frills!…read more My husband and I get couples massages at E&J and always feel so much better when we leave. He and I have different pressure preferences so I can guarantee they cater to people with opposing needs. I also believe it is a husband/wife duo that owns the spa and they are both so kind! I was in the spa one day when a customer was getting heated over not receiving service because they were late to their appointment, and the owners handled the uncomfortable conflict with such grace that I commend them for. Upon arrival, they offer tea while you wait and provide water and candy when you leave, but other than that, they don't do extreme decor, music, or aromatherapy like some other salons, but I personally enjoy the good quality massage at a decent price over an expensive Massage just for the aesthetic. If you are looking to get a good quality massage, definitely check out E&J!