Zero sense of urgency for food service! Waited in line 50 minutes to get popcorn and drinks and the girl at the counter couldn't have moved any slower. Missed the beginning of the movie. read more

The price of movies has risen exponentially over the years but we can deal with it if we get what we pay for. The seats in this theater are so ragged that I'd expect to see them on the curb as trash in front of someone's house. Do better. Way better. read more

I was so excited to come to this theater for the preview screening of Peppermint. Last time we were here the seats were SO COZY !!!!! Well, just a heads up that Theater 14 DOES NOT HAVE RECLINING SEATS !!!!! UGH !!! So disappponted.............same old old seats that all the theaters used to have. It also seems like the size of the small popcorn has shrunk ?? The drink seems the same but the popcorn bag is smaller. The restrooms have many stalls. I guess in between like timed movies it could get crowded. The stalls were clean on a Wednesday evening. read more

The popcorn here is amazing. Nice theatre for Cary, I miss reclining seats though. Good deals for the unlimited movie plan, you get free stuff for your birthday. It was clean and the staff was super nice. Wear a mask if you want because it was lots of people there. read more

We saw Spider-Man last night. I took my daughter here to view it in IMAX. The theater was fine, but the seats were horrible. Not comfortable & were not recliners. The movie was 2.5hrs with previews. & the fact that the seats were uncomfortable & didn't recline really made for a terrible viewing experience. You need to shut the theaters down & upgrade. It's not a good look. We won't be back read more

The bartender had no personality and the worst mixed drink ever... blue colored vodka water flavor. Someone smoking E-cig and wouldn't stop talking caused a person to leave as no one would address the guy's complaint. I changed seats. Thanksgiving Day Thanksgiving movie @4:35 read more

Only IMAX in area. Seats are worn seats don't recline, holes IN ceiling no AC in theater This whole theater needs refurbishing. The sound was way to loud distorting vocals TO the point of NOT BEING able to UNDERSTANDING and pushing the speakers to crackling. Will go to other location for all movies. read more

Theater let us know AC was broken only when we arrived. Save people time and let them know ahead of time so they can make other plans. Tried to switch to another movie with working AC and had to pay an additional surcharge. 0/10 for communication and customer service. Manager on duty couldn't care less. Will be avoiding this one from now on. You should as well. read more

I would love to have said we had an enjoyable day date at the movies and everything expected occurred. Though that is definitely not the case for this visit. I am not sure if Covid has made many changes to the protocol but I don't remember it being this way in the past. I selected this theater for the service that I had received in the past. Instead I am left not wanting to return. I am wondering if I could have possibly mixed up this theater with another one. We entered and the gentleman that greeted us was very polite. We asked if we would need to ask upfront for the bartender of if someone would meet us over there. We were informed the bar doesn't open until 3:30pm. We wouldn't be able to get anything. We proceeded to the concession stand to order. I have vertigo. The constantly moving menu up top was challenging for me. I opted to not order anything because to continue to watch ot was making me dizzy. Perhaps I would just get a drink and candy. I guess I am old school because the candy is no longer in the glass display behind the counter. It is on racks for you to grab yourself. My thoughts is that with Covid they would want to decrease the amount of people touching them but instead they are displayed for anyone to touch them. I did notice there were some canned drink adult beverages behind the concession stand. That was a plus. Some of the registers only took card. You would need to ensure you are in the correct line if you are paying cash. I wasn't and had to change lines. I informed her I had the change. She proceeded anyway and then insisted she couldn't take my change. I asked for a manager. She then gave me my change but shorted me by $1. The manager had to come open the drawer to give me the rest of my money. We choose this theater for the bar, reclining seats and we wanted to see the movie in Imax. All of that was a disappointment. The seats didn't recline. The Imax movie I paid extra for wasn't shown in Imax quality. My husband had never seen a movie in Imax quality and wanted him to experience it. I even checked my ticket again to ensure I bought the right one. I paid almost $42 for a 1pm movie and everything was less than subpar. Definitely not recommended. read more

Some of the chairs don't recline. That's a bummer when seeing a long movie. The concessions area was good. Food came out in a reasonable time. Bought drinks at the bar, service was good there. Lobby was clean. Good experience overall. read more

Regal Crossroads - Cary - One of cocktails from the bar. - Cinema Near Me - Cary, North Carolina

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Horrible experience. The sound from the theatre next door was so loud. Then the audio in my theatre almost cut to a whisper - 3 times. Each time was for several minutes. When the movie was over, people started trying to get the reclining chairs to go back to normal so we could stand up. Well, with 8 people doing it at once - the row stopped working. Go somewhere else. read more

I love the updates to this theatre. You are now able to choose your seats. This is how movie theatres should be! I would recommend making plans and purchasing your tickets in advance if you want good seats. The top and middle rows are the best. I accidentally chose the front row once and it was a horrible experience. Download the Regal app, there are some good perks. read more

There's plenty of parking, even if on a Saturday you have to park far away. I usually see a police officer around the entrance or by the theaters. It's always comforting to see that. read more

Regal Crossroads - Cary - Menu - Cinema Near Me - Cary, North Carolina

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The people at the snack counter were the rudest bunch of a**holes. The guy with the sunglasses on INSIDE was a complete jerk to my mother after THEY had messed up our order. The last time I was here I said I wasn't coming back. But I stupidly gave them a second chance. I would never come back to this theater. The place is dirty and gross and the staff are not even a little welcoming. Alamo all the way. read more

I'm a fan of this movie theatre! The seats are what really set them apart. I mean foot rests and a ton of recline? I'm in! The seats really are super roomy and comfortable. Due to this though the seating is limited, reserving your seats online before you head to the movies is the way to go. If you wait until you are there and are with a group of people you may get split up. This movie theatre has an expanded concession stand. Think burgers and wine, not just popcorn and soda. My favorite thing at Regal's is their snack pack, I think it's the best deal! For $6 you get plenty of popcorn and soda for one person along with a Welch's fruit snack mini bag for fun. I hate spending $14 on popcorn and soda and only eating a quarter of it! The snack pack solves that problem. Theatre is clean and the staff are all friendly enough. Parking is easy. Regal Rewards is a plus as well, might as well save money at the movies any way you can! read more

Oh my gosh ... this IMAX theater is in dire need of renovation. Can't believe we paid almost $14 each for these tickets. They should pay us! Got there early and sat n total darkness. Crazy! Seats are sunken ... every chair is nasty and peeling. Makes you want to go home and shower. No wonder there were so few people in the theater. Come here again? Absolutely not! read more

I love this theatre! The theatres are always free of trash and the trash containers are right before you exit. Ever since they added the do it yourself butter, that topped it off! I prefer this theatre over any of them so I drive from Durham. The recliner are so comfy and there is so much room between you and the row in front. They even have a bar there now! The only reason it doesn't get 5 stars is because it is always cold in there. read more

Regal Crossroads - Cary - Cinema Near Me - Cary, North Carolina

What a GENUINELY unpleasant experience. Old and cold popcorn ("sorry, we're short on supply"). Only small popcorns at $6.50 a apiece. Only small sodas at $5.50 apiece. No mention of that until the tickets are torn. I'm sympathetic to supply chain shortages. I'm not sympathetic to failing to disclose the issues beforehand, stale popcorn sold at the highest premium with no chance to get your money back after discovering the poor quality, or to apathetic and unaccommodating managers. If your only choice is this theater, wait for the movie to hit your favorite streaming service! read more

Thank you to manager C. West for making our experience nice. Very courteous and we appreciate it!

Very bad seats. Squeaky. Totally disrupting viewing experience. Will never go there again.

I am a huge movie goer. Went here a few times. Always dirty but the last time was so bad, we almost left. Trash everywhere. It was embarrassing. Even if they were short staffed, a manager made the choice to overlook the messes. Numerous people commented never again. Too many better theaters in the area than to settle for this one. White Oak is almost as bad. Regal leadership in Raleigh needs a wake up call. read more

Very dark parking lot so be careful! Seats ripped or close to it. Our James Bond movie had a lot of technical issues - at first the audio didn't match up with what was being said, it was a bit blurry, and it stopped 10 mins in. The film person restarted again but at the beginning of the movie. Then stopped it again and got close to where we were when it first cut off. It was just a terrible experience. read more

I was visiting in Raleigh and drove out here to see a particular movie at a particular time. This theater has some amazing features. The ticket lady stated they have recently updated the space. You can pick your assigned seats upon purchase of tickets. I alwasy appreciate this, so you can have a heads up if a movie is close to full and know if you can sit together or not. There is a huge IMAX screen theater and about 20 theaters with main screens. There are large rows of lazy boy type leather chairs. I was able to get comfortable in my seat and could not even see the other rows of movie goers. I was also excited to see they had a pretty good selection of beer, wine and food. My only negative: I realize it was late Sunday night, but the floors and drink olders were sticky. read more

Desparetly needs updating to their seats. Seats leather is nearly peeled off on every seat in the 11th theatre.

I never post reviews, but in this case I had to. Went to see Oppenheim last night in IMAX Cinema 11. It was, by far ,the worst movie experience of my life including my friend. The #1 issue was the sound system. My ears are still ringing as the sound being extremely loud and probably at the level of dangerous. Not just me, but most people had their hands over their ears and with the upcoming booms and bangs kept people on edge waiting to get for their eardrums to get blown out. Actually was a bit stressful. At the end of the movie, most people as we all were walking out, were complained that the level of the sound took away the whole movie experience and some were going to ask for the money back. My second issue is the same as other have talked about the poor quality of the seats. My chair was ripped, sticky and in really bad shape. If I'm going to spend 70-80 dollars for a movie and concessions, I would expect better. Highly suggest finding another movie theater in the area. Sad. read more

Solid place, gives off the early 2000 vibes of the movie scene, with small arcaded and large entry area. Seats don't have the leg raising thing but that is a luxury item. read more

We drive up for the IMAX, we watched the new Top Gun during a tornado watch and there were zero interruptions in the show!

God awful and rude employees. They refused to serve us concessions like packaged snacks because they didn't want to do any extra work and were extremely snarky about it. Didn't inform us the theater had no AC. The seats were absolutely shredded to pieces. Then the cherry on top, the movie's sound cut out with 10 minutes left. Wretched place thats ran by ghouls and morons. read more

Went to the movies tonight, I have the Regal Unlimited pass and it was $5 Tuesday. Showed my pass at concessions to buy the tickets and said I needed one for my son and they charged $18! The cashier didn't know how to ring up my ticket for free (with the Regal Unlimited movie pass) and didn't know it was $5 Tuesday for all other tickets. Got that resolved then ordered popcorn which on Tuesdays is half price. When it rang up full price he said they don't have half price popcorn. The manager came over and said yes we do. Then when I wanted to order a soda and redeem points to pay for it, that got messed up too. I'm really amazed that the cashiers don't know how to ring up all of these offers they have. I will say that everyone was very nice and it all got resolved but it took a while and we almost missed the beginning of our movie. read more

Nice, clean theater with friendly employees. We originally went to this theater due to the location and we thought they had reclining seats. The theater we were in (#13) did not have reclining seats. When purchasing our tickets at the box office, the employee selling us the tickets did inform us of this and asked if that would be okay. We did not have time to go to a different theater so we said it was okay. Even though the seats did not recline, the seats were still comfortable and the sound level and lighting were great. Ticket prices are comparable to other locations, they have ample parking, and the bathrooms are large and clean. They also have a variety of foods and beverages to purchase. Overall, we had a good experience and would recommend this theater to others! read more

Good theater that has been around forever. They need to get new seats- they are falling to pieces.

The girls and I came for Barbie opening night, our fun night out turned sour the minute we walked in. The theatre is a DUMP!!!! The workers seemed inconvenienced while we ordered 2 bags of popcorn and a drink. There was confusion regarding our seats and the manager was flat out rude and nasty when talking to us. To top this awful experience off, 3/5 of the seats weren't working for about half of the movie. Save your money, this place will disappoint you. read more

IMAX review- The popcorn here isn't on par with usual movie theatre popcorn, which is AMAZING.. the popcorn here is pretty flavorless and bland and even the butter lacks flavor Popcorn is reasonably priced, drinks and candy are NOT The seats in the imax are very stiff and won't let you lean back whatsoever, which was kindof what we were lookin for in the whole experience (better seats) IMAX screen is nice and big though and it was pretty clean inside read more

Went to see a movie that was supposed to start at 3:10, the movie didn't start until almost t 4:00. Also now people are bringing crying toddlers to the movies!! Stay home, wait for it to stream or get a BABYSITTER....I didn't pay good money to hear your child crying.FYI , this was not a child's movie. And on a final note the reclining seat was broke. This place has certainly gone downhill read more

Typical movie theater. Staff wasn't very friendly. Place needed brooms in the hands of the staff for a good sweep. Lighting in the parking lot did not offer a feeling of security. We were in the area and opted to give it a try. Our last visit. read more

I used to enjoy going to this theater but the past few years, constant bad experiences here. Dirty screens, seats, gross bathrooms and cracked leather on the seats are a constant, but this time was by far the worst. Sure, people leave crap on the seats but a half eaten cheeseburger, drink and popcorn waiting for us at my family's seats is just unacceptable. Took 5 employees to actually get one to go there and talking to a manager who handled this situation very well, but just not a very good experience. Doesn't help when ticket prices are higher than they've ever been. Would much rather and advise others who are in the area to go to the Alamo Drafthouse or Marbles IMAX in the area, both are much cleaner and better experiences overall for the increased cost. Incredibly disappointed in this theater, I hope to see they can turn this place around as going to the movies is something I enjoy, but with such a soul sucking and expensive experience literally everywhere, it makes me wonder if its actually worth it. read more

Theatre is okay. They hire dumb kids who don't give a damn about customers. If you aren't paying remotely on their computer, you are chopped liver to them. I don't know if they are lazy , stupid, or valley girls and boys...but management would do well to teach them how to excel in what they do....not just drag their butts on the carpet. In fact since they are probably underpaid and young, I will blame management for not helping them to learn people skills that will help them as they mature and move on to different jobs Waiting 1/2 hour on line while one person does everything.....very slowly, and 2 others just stand around talking because their line is only for credit, shows total lack of initiative and giving a damn. Teach them. Pay more or give benefits? Like movie tickets for their friends if they show initiative etc. This is on the adults in the room read more

I've never seen a 3-D movie on the big screen before and I was blown away when I brought the family to see the latest Narnia film. What really brought us here was the fact we had two free movie passes and a $25 gift card for Regal theaters, and that all came in very handy. At the end of the day we spent about $8 out of pocket. Like other reviewers have stated, the place is clean and the typical snacks are available for the moviegoing experience. The persons manning the concessions, though, seemed a little slow or unorganized in getting everything together - 2 drinks and 2 popcorns shouldn't take but a minute or two to figure out, ring up and get paid for. read more

Crossroads 20 has seen better days.. I did see advertisements that they are bringing in recliners but was not certain when. Downsides: A few of the chairs were broken and very squeaky Concession lines are slow, I think that they would be better off having someone take the order while another prepares it On a positive note, they serve beer and wine here now. I chose a Hi-Wire IPA, make sure you have your ID ready because they will check and give you a wristband. Also, if you choose to go back for round 2 make sure you take your ID because they will card you AGAIN. Perhaps this is due to customers giving their wristbands to others? Honestly, we went here because it is convenient. read more

Hubbie and went to see Logan after breakfast. The place has been renovated over the last year or so, because the seating consisted of super comfortable spacious recliners. We arrived around 20 minutes early for a morning show and we discovered they now allow patrons to chose their own seating. Now, I know some people are really put off by this, but we loved it! The only way that doesn't work out in your favor is if you think you're going to run up in there at the last minute on a busy evening showing and just grab a seat. Those days are gone, so get you're around that and you'll be fine. With all the ways to purchase tickets, waiting until the last minute should be a rarity anyways. I'm and no spring chicken, and if I can adapt to new situations, anybody can! We're always more adaptable than we think we are! The moment we walked in the building, I remembered why I loved this particular theater. The management team is phenomenal in supporting people with disabilities. Carl, the gentleman who took our tickets was polite, professional and told us which direction to take to get to our movie. His job coach was present and providing the kind of support that empowers. Though I didn't know either of them, I loved seeing them working together as one cohesive unit! We bought our traditional over-sized cherry slurpee. The gentleman behind the concessions counter was that great combination of sweet, professional and helpful. We practically had the theater to ourselves, by the time the movie started there were around 7 or 8 other people in the theater. At first we couldn't figure out how to use them, then hubbie found the button on the inside right side of the seat. We could adjust them in any position all the way from sitting to almost laying. It was a fantastic experience. The room didn't get cold the way some do, the sound was perfect and we slowly got lost in the experience. I am already trying to figure out which movie I want to see next at Crossroads 20. PS: I noticed they were still renovating a tiny corner near the concession stand. I photoshopped a fake image that I took at the scene with the intent to amuse, terrify and entertain. Hope you enjoy! read more

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