I want to give a huge thank you to Greg Gainey, Service Advisor at Angela Krause Ford/Lincoln. Greg truly went above and beyond for me. My car was originally expected to be ready next week, but to my surprise he personally called me on December 12 to let me know it was completed in just one day. His communication, professionalism, and dedication were top-tier from start to finish. He made the entire process smooth, stress-free, and showed that he genuinely cares about his customers. You don't come across service advisors like this often. I'm extremely happy with the service and will absolutely be returning and recommending Greg to anyone who needs their vehicle serviced. Thank you again for the excellent work! read more

Angela Krause Ford - Outstanding Service - Above and Beyond - Car Dealers Near Me - Alpharetta, Georgia

If I learned two things from today's interaction with Angela Krause it's don't buy a vehicle extended warranty ever and it's $200 for them to tell you what's wrong with the vehicle. Dropped truck off that was covered under extended warranty after an issue with it. They sent message saying vehicle was not covered under warranty. Texted and called the numbers provided to speak with mechanic no return call or text back. Called the warranty company and they said no one from the dealership called regarding the vehicle. Lost a lot of trust in the dealership at that point. Sent someone to pick up the truck and was told there's a bill for $200. I said I wasn't made aware of a diagnostic fee before dropping it off. I spoke with Haley and she said unfortunately there's nothing she can do and apologized that they missed all my calls and messages and blamed it on a new system. Just don't have a lot of trust in their service department, it feels they are in it for them and not the consumer. Pretty frustrated. read more

Angela Krause Ford - More receipts - Car Dealers Near Me - Alpharetta, Georgia

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I would be embarrassed if my last name was Krause and I had anything to do with Angela Krause Ford. It's hard to figure out out which is greater, their incompetence or their greed. My experience was with their service department but in my experience if the service dept. is run that badly so is the sales dept. Trust me on this. Save yourself the headache and don't give them your business. read more

Most ford dealerships will abuse you but this dealership went above and beyond. Paid 46k for a one year old vehicle. Every time I brought it to Angela Krause it left with more issues. Each time they tried to charge me for their mistakes or factory covered items. Stay far far away from these crooks. read more

Had an appointment for 12:30 pm today (friday) to check a service engine light (truck has 18K+ miles). Rubin, the service advisor said i would have to leave the truck. I've been waiting all day for his call, but nothing. Called there at ~5:00-5:15 PM Person told me that Ruben was with a customer and would call me back in ~5 min. It is now 6:47 PM and they close in 10 min. for the last hour I have called asking to speak to managers as well from Service, Sales and Operator; none could get me to a manager. read more

If they tell you they will do something...GET IT IN WRITING. I had a verbal agreement with one of the managers and after paperwork was signed, they backed out. Gave me a BS excuse and the manager was not available. Based on the agreement I flew to Atlanta from Dallas (I couldn't find the truck locally), so I was at a disadvantage to negotiate hard...that was my mistake to not have the agreement wrapped up and contingent on my test drive. My advice again...GET IT IN WRITING. GET IT IN WRITING. GET IT IN WRITING. read more

Do not get your car serviced at Angela Krause Ford. The service department is atrocious. The sales side of the house needs to get involved, they just lost a sale from me because of this. I've been a loyal customer of Angela Krause Ford for over 10 years, regularly servicing multiple vehicles with them (I own 3 Fords). Unfortunately, my recent experience has been deeply disappointing - not that previous visits were great. After more than six weeks in their service department, the key issues with my Expedition--including a slipping transmission and non-functioning stop/start system--were never properly resolved, despite assurances that they had been. And this is with the Ford factory extended warranty! I was charged over $1,400 for repairs (including a new battery and heater hose) that ultimately had no impact on the issues the car was brought in for. Worse, a simple test drive would have revealed that at least one of the problems was still present. Despite repeated follow-ups and a long service history without ever disputing a charge, I've been met with delays, deflection, and no resolution. I expected better from a dealership I've supported for years. Sadly, this experience has shattered my trust in their service department. read more

Just bought a car at this dealership and the sales team (Sam was my rep) did a very nice job finding me the right vehicle. In fact; he drove out to Lilburn to get my car. And their Sales Manager was not pushy like others I have met. Then had to use Service department for an addition to my new Bronco. They were very responsive, excellent care and most of all returned my jacket after I left it accidentally overnight. I highly recommend them for future maintenance. read more

Highly unprofessional sales tactics by the sales manager, Cody. This is not Real estate. It is highly unethical to have multiple offers for the same vehicle after you have already negotiated and have approval and tell your customer that you are just waiting for financing to wrap up your paperwork to be done. How you are still employed is beyond me. How this establishment allows you to conduct business like this is wild. I thought I was going to a dealership that had family values after reading how it got its name. It was touching. The experience does NOT reflect it! RUN‼ (For educational purposes only) read more

ABSOLUTELY DELIGHTED! Bought a used car with an "As Is-No Warranty" sale. A few days later the check engine light came on for a faulty purge valve. It's just an emissions control thing, inexpensive, relatively easy repair (I see online estimates ranging from $200- $500 depending on the model) Anyway, the AS IS Warranty means Krause did not HAVE to do a thing for it, but THEY DID. They stood behind their name and great reputation and fixed it for free. Better still, they got me in and out fairly quickly. I kinda figured the no cost fee would perhaps move me to the end of the line and an all-day wait, but NO, they showed they appreciated my business and took care of me right away. Prompt, courteous, friendly & professional, I couldn't ask for anything else! read more

We recently purchased a used vehicle from this dealership, and the experience has been incredibly disappointing and stressful. Aside from the service manager and our service advisor, who were the only helpful and professional people we dealt with, this dealership has shown a complete lack of accountability, honesty, and pride in their work. There was a major safety issue right out of the gate that the dealership should have known about. The very first day we brought the car home, while rushing to dinner plans with our kids excited in the back seat, we discovered that the rear seatbelts did not work. This is a serious safety issue and something that absolutely should have been caught and fixed before selling the vehicle. When we contacted the salesman, his response was simply that we had to bring the car back. There was no flexibility, no assistance, no concern for safety. We live over an hour and a half away, yet he refused to send someone to us or offer any reasonable solution. I even asked the salesman to order seatbelt parts ahead of time so we wouldn't need multiple trips. He didn't. Of course, parts were needed, so we made the long trip for nothing. Thankfully, the service manager later arranged for a mobile technician, which we appreciated, but this should never have been necessary and delayed getting the seat belt fixed. On top of all of this, we had to hire babysitters so we could spend hours driving 1.5 hours each way, waiting at the dealership, only to leave without the issue fixed that day. We also experienced dishonesty and poor communication. We were initially given only one key. When I asked about a second key, the salesman said the vehicle only came with one. Later he claimed he found a second key but wasn't sure it belonged to our car and said service told him it couldn't be reprogrammed. This turned out to be completely untrue. Our service advisor had never been asked about this, and when the service advisor checked, the second key was sitting right where the dealership keeps spare keys the entire time. There is also aloppy detailing and lack of care. The car was returned to us dirty and poorly prepped: Center console, glove box, etc not cleaned at all, back seats never put down or vacuumed (filthy underneath), milk or some other substance splattered on seats, sticky residue left on the rear window from a previous decal, plastic seat clips left loose in the glove compartment instead of being installed. These are basic, simple things that should be standard when selling a vehicle. When we brought the car back for the seatbelt issue, we specifically asked for 5-6 cleaning items to be addressed. None of them were done. Our service advisor (again, the only professional person here) ended up doing some of the cleaning himself, even though that's not his job. We ultimately had to clean the rest ourselves. More wasted time and money. The final straw was the rear entertainment system. The vehicle was advertised as having a rear entertainment system. After spending hours troubleshooting and watching videos, we realized it simply does not work and likely never has. When I spoke to the sales manager, he told me they won't fix it, they won't cover the $200 deductible on the warranty we purchased, and because it's "not a safety feature," they don't have to disclose it before purchasing or address it. That is unacceptable. If something is advertised and does not work, buyers deserve to know before purchasing. The attitude was clear, they already got their money and do not care. With the exception of the service department, the sales team and detailing staff were unhelpful, dishonest, and careless. This dealership does not stand behind what they sell, does not take responsibility for their mistakes, and does not value customer safety or satisfaction. They are sloppy, deceitful, and take no pride in their service. I would never recommend buying a car here, especially a used one. Save yourself the time, money, stress, and safety risks. This has been a nightmare from day one. read more

I'm convinced the salesman and finance specialist deceived me on the price of my new truck, actually charging me a different price than what was agreed. After making some payments, I refinanced my vehicle and the amount was still significantly more than the price the salesman originally agreed to. All I can say is to aggressively review everything with a fine tooth comb at every step of the way and trust no one. I made the mistake of not doing that, having never been a victim in a new vehicle purchase before. I've never had such a negative car buying experience, and I've bought many vehicles in my old age. In addition, I've had an ongoing transmission problem since I bought my truck new and Ford, as well as Angela Krause, has been full of excuses. I eventually had to give up and live with it, despite the potential danger it has posed at times when pulling out into traffic. Every time I called they said the "transmission guy" was backed up for 6 months. This was a brand new truck. I will never buy another Ford, and I prefer not to even drive by that place. read more

Very helpful and nice people they explain all the step they can do. Unfortunately my vehicle is antique truck and they don't have any old machines that could read the software they didn't charge me nothing. It very nice and high tech read more

I recently bought a new electric vehicle from Angela Krause Ford. Ford has a "Power Promise" program that pays for the installation of a home charger or you can opt for a $1000 rebate when buying the car. In the negotiations, a total of $4000 were offered and accepted by me for this purchase. The salesman failed to disclose that $1000 of this $4000 rebate was from the Power Promise program. When I asked about the charger, I was told to work with Ford directly on this. So I thought I was paying X amount for the car and getting a charger installed; what I got was a car for X amount without the charger. I have contacted the dealership several times about this; it is still not resolved. read more

I checked ahead of time if they were open, as I had an hour drive to their location. I see the posted hours are 12 to 5pm and I arrive at 4:30pm. The gates are closed except the back and so I go in and the staff are just milling around or watching TV. Finally one guy asked if I have been helped and I said no, then another says we are closed. So I guess you close before 5 pm. read more

I decided to read the reviews of others before writing my own and in doing so feel extremely validated. HORRIBLE communication and customer relations skills. That is once you actually get a human on the phone. It's as if you are imposing upon them to help you. No loaners if they have to keep your car for more than a day unless you want to wait two months to get service. They keep trying to sell me extended protection via very sketchy and intimidating emails from a GM who is no longer there. Today I was told my recall was reported as being completed but in reality it had not been done. I don't trust them. Disappointing to say the least. read more

I was connected with Angela Krause Ford by KBB, looking to sell my vehicle, and received both text and email responses from Xavier Mayfield. I replied to both asking that he either confirm my suggested appointment time submitted via KBB or suggest alternatives and received no response to either. Thus, I can recommend against trying to do business with this company. read more

This service department does not care about their customers. Actions speak louder than words. I'm forever taking my vehicles elsewhere, particularly commercial vehicles or fleets. read more

Absolute incompetence. Took my wife's Explorer here for warranty service and it took more than 10 days. They also made mistakes and the service technician (Alex) ghosted me after I called twice with questions. This is the third Explorer we've owned in the last 20 years. Love the car. Would never buy the next one or have any car serviced at this Ford location. read more

Absolutely the worst place on earth to take your ford for service. you can make a appointment two weeks in advance for your car to sit in their lot for weeks before their one technician decides to look at your vehicle the whole time the service advisor will lie and say he's working on it. read more

do not go to this dealership!!! these people are liars!!!! they commit fraud by selling you a vehicle that they do not have titles to and when you return the vehicle and request a refund they will insure the vehicle so that they can transfer the title into your name even though you don't have the vehicle anymore. read more

Terrible- terrible. Systems are always down, cannot get in to get routine maintenance after spending over 6 figures on a Black Label Navigator and told you got "BLACK LABEL SERVICE"- not sure what that means. I ended up going to Hennessey in Chamblee which is not as convenient but WAY nicer and better overall. Bottom line- I'll go back to buying foreign if this is what buying USA means. At BMW I always got a loaner, quick service and very nice waiting areas. Angela Krause needs to get it together! Get new management and overhaul your service department! UNACCEPTABLE! read more

It was a pleasure working with Sergio at Angela Krause Ford. He was knowledgeable about the vehicle and helped me stay within my budget and obtain the best value for my trade in. I was also thankful for the assistance of Christina for the assurance with FordPass and explaining the vehicles products! read more

Poor communication. They told me my vehicle was fixed and after spending $1800 I drove away and the problem was not resolved. After bringing it back they then said it would be another $2300. I would not recommend having nay repair work done here. read more

Service-crappy crappy service was told that my warranty would not be honored at this location, yet it is a FORD vehicle. was told I would have to pay for service and then get reimbursed. IDIOT, what idiot would do that? Would you, service guy? I don't think so. Zero customer service in Service Department. I am a senior citizen and did not receive much help from the person who answered the call in Service. Just arrogance and resistance to help me........ I will never patronize your establishment. read more

I came here to buy my first car, Jermey and chase couldn't have made it a better experience for me!! They were the absolute sweetest and funniest people. They even helped me get a better understanding of car finances. I couldn't say enough good things about them and this experience. read more

I would give 0 stars if I could. I spent three hours buying a car, signed the paperwork only to be told that the car was sold the day before, it just wasn't updated in the computer. Colossal waste of time read more

Terrible experience post purchase. New lender informed me they were waiting for closing documents to finalize my loan. Told me to contact dealership. Finance person had not completed the paperwork on their end and was not aware the lender required a bookout sheet until I brought it to their attention. This was a week after the purchase. Took the dealership over a week to deposit my downpayment check. Took over 2 weeks to payoff my trade despite having received payment in full for the vehicle I purchased, costing me additional interest. Did not return phone calls, voicemails or reply to my email. I typically don't leave reviews but in this instance, I had to. read more

Best customer service ever!There was a very minor issue with my car after I bought it and Kevin and Eric jackson were there through my buying process and getting a sensor repaced every step of the way.Both went above and beyond for everything Everyone here has been so helpful and friendly. Thank all of you and I will definitely be back and send my friends in their car buying process! read more

Angela Krause Ford - My new ride! Thank you Angela Krauss ford - Car Dealers Near Me - Alpharetta, Georgia

Great team in both sales and service ! Kudos to them on always being consistent in how they treat their customers. Lincoln is a luxury brand and I felt like they gave me white glove service. read more

If I could give 0 stars I would 0 stars I would they are very pusy and LIARS they called and texted so many times This started Friday we test drove a 2019 chevy cruze LT and while driving the airbag light came on we informed him of this plus it was missing a cap on the windshield wiper fluid We received a message on Saturday and they asked us what they could to make us want to purchase this car and we told them that we would not purchase until we had proof from a mechanic what parts and labor he did we have the OBD II reader and know how they can reset a light than on Monday they informed us that we could take it to another that's certified dealer(thought they were) and they would fix it free and that the other dealership would give us a loaner(how do they know another dealer would do this free and also give us a loaner car to drive also free) Please avoid this place this was a car for my daughter so this was a blessing for us since I want her safe and a airbag light is pretty serious to me for her safety read more

If I could give 0 stars I would. Very unprofessional and terrible place to work and needs to be investigated. There is something seriously wrong at That shop to where the Forman only works with a girl all day while the other few pick which car they want to work on. This shop is very unorganized and broken the bathroom is never clean smells very bad lockerroom trashed break room stays dirty i see why they barely can keep techs there please dont trust the fast interview because they will lie in your face just to get you there . The hiring manager is very unprofessional shows up late to interview , not helpful ,lies and smells like liquor even on duty SMH no good training overall this shop is terrible 0/10 DONT WASTE YOUR TIME EVEN IF YOU LIKE FORD GO TO DIFFERENT LOCATION AVOID AT ALL COST / WORK REPAIR ETC. DONT DO IT read more

I have a 2024 Ford Maverick that needed a factory recall. I made an online request for a call and that never happened. I then called and spoke with a service advisor to set up a time. She informed me that they would need it for two days, OR I could have a mobile tech come to me and it would take twenty minutes to complete. I chose the latter. She informed me they would reach out to schedule, they never did. For a week and a half I waited. Nothing. I called back and the female I spoke to couldn't find any record of my previous call. Frustrated, I asked to speak to the service manager. Not surprisingly, it went straight to voice mail. I left my name number and and an explanation of needs. Never received a call or anything. I'd give ZERO stars if that were an option. I called another dealership and made a same day appt that will take twenty minutes to complete the required recall. read more

Dara Rose is one of the most professional car dealer salespersons I have ever worked with. Dealerships have gotten a bad rap over the years, but, Dara proved that there are honest car dealers in Atlanta who prefer to educate the consumer before buying to make sure a car was right for me. Since then I have taken the chance to return to the service department to regularly maintain my other 2-Fords because they don't suggest repairs that don't need to be made. Their curbside service vehicle pickup program is the icing on the cake, it makes your life so much easier, and a reason why not to choose anyone else. read more

Frosty the snowman stopped melting . An owner got involved and the dealership found the missing spare tire for our Nautilus. Believe - when the car was excellently detailed --- the spare tire was misplaced. Now found and installed. Faith restored in Angela Krause Lincoln. Bob Fuller read more

BUYER BEWARE!! Over the past 8 years I have used Angela Krause Ford to acquire two F150 King Ranch trucks. Once they make the sale, none of their various teams care about customer service after the sale. Horrible! Don't purchase any extended warranty pushed by them because they will not use it for covered TSB's (Technical Service Bulletins - Ford acknowledged defects in their vehicles) unless you start going up the chain of command. Complaints emailed to their Executive Leadership Team will also go unanswered. Their service department and mechanics are pathetic. Maybe they, too, are tired of Ford making a sub-par vehicle resulting in disappointed customers. read more

I was lied to about the warranty on my car and the would not return any messages or calls from the sales person or the finance manager. Absolute crickets. I wasn't prepared to leave with my new electric car either. It was a total disaster. I was also promised some compensation for the fiasco in OCTOBER. I have still not received it in DECEMBER. This dealership is TERRIBLE IN CUSTOMER SERVICE. DO NOT WASTE YOUR TIME OR MONEY. read more

I would give 0 stars if I could!! My grandmother came in there has a ford edge it took them 3 months to get back to her! and the only female service writer should NOT be in any type of customer service position! She was extremely rude and was yelling at customers I witnessed her yelling at an elderly gentlemen and was completely uncalled for her behavior! She has poor customer service skills and people skills I have ever seen ! She was observed being dismissive to a customer who had a legitimate complaint about their vehicle repair,. This created a negative experience for the customer.This led tmy grandmother and others to refuse to use your services again and leaving this negative review online.This behavior is not representative of our community and the commitment to customer satisfaction and can discourage future customers to use your services again! Customers who feel disrespected are less likely to return for future service needs or recommend your dealership to others. No one should feel degraded or dumb! read more

Awful. I gave this dealership multiple shots to include buying a brand new Ford expedition from them. Their service department systems are always down. They never save appointments. I've tried to book with her mobile service twice in the past. No one ever shows or calls. They will tell you that they have loaner vehicles, but they do not have them available. Very annoying when you live down the street and have to drive to the next dealer to get your oil changed. The two times I've had my vehicles oil change. They are specifically requested full synthetic. Service write told me that it was changed full synthetic. When actuality on the paperwork, it was not. Cannot express how terrible the service department is at the dealership. read more

What a joke. Every car has an extra sticker beside the window sticker for $3000 worth of vapor. "Interior coating, exterior coating, windshield coating, headlight coating". Look forward to these clowns being out of business. This is why Ford wants to go direct to customer, dealers are a scam. Shop elsewhere. Prices online are +$3000 for every car on the lot. read more