As movie theaters go, the Southland mall's is pretty standard. On average, I think the screens are a big bigger than the ones in, for example, the "UA Falls 12" (or at least that's the impression they gave me), and the film selection is nice. You're normally not going to see an art film or foreign movies there, but for the Hollywood standard fare most people go to a multiplex for, hey are always a nice option. Also, I have never had to make a long line as, say, in the "AMC Sunset Place 24", even on Premiere weekends, which is an advantage (though if you're going to see a big, spectacle film, I recommend you take your time (meaning: never on the first weekend they show it), and go to the "AutoNation IMAX Theater" at the Museum of Discovery and Science in Ft. Lauderdale)...
Going back to the Southland Mall cinemas: you can also go to the Johnny Rockets right in front of the theater entrance and get discount movie tickets with your food order.
The snacks stand is a bit slow-moving, but the service is alright, even though (as in every movie theater ever) the prices are way higher than they should, but if you have the Regal Rewards card, the films themselves end up paying for your popcorn or your soda every once in a while (you don't even have to go to the theater as much as I do to make it worth it having the card, just let the points accumulate and use them when you want to)... By the way, so far they've never given me non-fresh popcorn (and for those of you wandering where did I get old/cold popcorn: "Kendall Village Stadium 16").
Now, I've had quite a few issues needing assistance from the customer service crew, including lost reward cards and stuff like that, and they have always been helpful, professional and nice... and I've been in line waiting behind customers that would have earned a non-polite answer in several other places.
The bathrooms are usually clean-ish (way better than other theaters, if we're going to be honest).
So far they've honored every coupon, from the one-blood's to the Regal Rewards'.
You can buy your tickets on-line, or can go and get them at the booth (either with a cashier or at the automatic booths at the side that no-one seems to know exist and work, because they are always empty).
I have never had any problem with the online tickets, but I'd recommend the booths. As I said, the lines are never that long, and you save yourself the convenience charge from the App/Fandango... which reminds me also about how much I hate the Regal app. It isn't exactly intuitive, but you can manage it fairly well, in spite it's deficient usability... but I stopped using it for purchasing tickets about a year ago because it really gets in my nerves that it dumps you to the Fandango app to make the purchase and then you have to figure out where the ticket ends up, and is really annoying the process to get it to your apple wallet. Lets be clear: it is not that it is THAT difficult, but I hate that something you could do with one app and six or seven clicks takes you TWO apps and an infinite amount of clicking, typing and working around, and still they dare to charge a "convenience charge" when they actually made the purchase more difficult (yay!, the "convenience" is that you don't have to be at the booth to purchase... but I'm going to have to go to the theater anyway to watch the film, you know? could you try to make the thing work smoothly?).
The app has nothing to do with the location, of course, but it's worth mentioning.
Anyway. For me, it is a nice place to go watch films. aside from what I've already mentioned, the image is always clear, as is the sound, though sometimes I think it is a bit louder than needed (maybe because they expect full showings and, at least when I go, they are usually playing at less than half of the seats filled, and bodies/clothing absorb sound vibrations, if I remember correctly). The seats are comfortable enough (actually, it's been years since I've gone to a theater whit uncomfortable seats, now that I think about it) the screen-rooms are easy to navigate both before and after the film... I don't think I've needed to get in or out of the showing mid-presentation, so I don't remember if it would be easy to find the way, should an emergency happen, but I believe it would. read more