I had a rough start with this PHARMACY to be honest with you. But I had wonderful customer service with someone names Sarina! She was helpful and kind and took care of my situation. She's a keeper. The PHARMACY is lucky to have her. I haven't received my medication yet, but Sarina made everything happen! I hope her manager and the PHARMACY read this she deserves a raise read more

This Pharmacy is the best! They've gone way above expectation many times. Reyna waited a full half hour for me after closing--while I sat in traffic--to get me my medication. Saved me and my whole weekend! Thank you so much!! read more

The best pharmacy delivery eva! Great turnaround, excellent communication. A relief from the corporate experience. They mix and deliver compound prescriptions too. read more

Regency Pharmacy is outstanding. The staff, especially Reyna, go above and beyond to provide exceptional service and make sure critical prescriptions are delivered on time, no matter what it takes. 5 stars read more

I've been going to a pharmacy for about 20 years now and they have been so easy for me to work with and they're just awesome. I don't have to worry about mistakes or lack of communication. Highly recommend. read more

Regency medical pharmacy should be the prototype for all other pharmacies. They are communicative, efficient, and very compassionate. I highly recommend using them for your Pharmacy needs read more

Regency is the ONLY pharmacy that actually makes your life easier! Everyone who I have spoken to there has been courteous, caring and great at their jobs. Truly grateful for them! read more

Takes a lot for me to write a review but I had to share how good my experience was with the staff here, specifically Reyna. She always goes above and beyond for me to help me reorder and refill my meds and communicate regularly so I have no worries while waiting. Truly surprised and heartened at her attention to detail and caring towards patients. An asset to Regency. Highly recommend this pharmacy due to their exceptional staff read more

Regency is a very well run & professional pharmacy, iv had them deliver my prescriptions for years ! Renya is amazing.

I would like to say that Regency Medical pharmacy employees are above great! First there's Kyle, Christina, Bryan many more, and then there is , " Reyna " who goes above and beyond customer care and service. She knew I needed a prescription one day which was delayed by manufacturer, but I didn't know that and had already waited 2 days more and Reyna had it Ubered to me knowing the need. I was so thankful and happy I cannot express what that means to me! Thank you again Reyna! read more

Regency makes get prescription medication refills so easy!!! Their communication and support are wonderful! I have used them for close to a year. They deliver right to your house. Such a time saver. read more

Regency Medical Pharmacy is amazing--truly reliable and consistent. My deliveries are always on time, and I receive confirmation texts the day before to keep me informed. My experience with Regency has been nothing short of stellar. The customer service is excellent; every time I speak to someone, the staff is incredibly kind and helpful. Thank you, Regency! read more

I absolutely love this Pharmacy! They are so responsive and helpful... I will literally never go anywhere else for my prescriptions.

Regency has been my compounding pharmacy for the last 16 years and I am a loyal patron. Their customer service is unparalleled while their delivery service is straightforward and convenient. If you're looking for that personal touch, you've found the right pharmacy. read more

This is the best pharmacy I have ever been to. They are all so nice and the staff is always in contact with me about my medications and never worry about receiving them on time. They go the extra mile for all of us in making sure by contacting our doctors and even will go to the doctors office if in the building to make sure they have the right medication on time. They deliver as well. Great pricing if you don't carry insurance and help you get your medication at a great price. Been going for years and never disappointed. Shout out to Dennis and Christian as they are always available to answer any questions you may have. The staff is great and very welcoming. Thank you all for the excellent job you all do! read more

This pharmacy is the quickest, most efficient, pharmacy I've ever been to! They deliver for no cost, and they work very hard to help with insurance issues (unlike other pharmacies). Reyna helped me tremendously getting through to the never ending phone calls to insurance! Everyone there is kind, quick, and reliable. read more

Great service. Easy to work with and extremely responsive through text messaging. Far easier that Walgreens and CVS torture

Absolutely wonderful service! They helped when my delivery was delayed due to problems with my insurance processing the claim. Love that I can text them and get a prompt answer. Will definitely continue using them! read more

This pharmacy is phenomenal. The service here is fast and efficient - prescriptions are always ready when promised and they actually keep you updated via text. Such a refreshing change from the long waits and confusion at big retail chains. The staff takes the time to answer questions clearly. Finally found a reliable pharmacy that respects my time. Big shoutout to Ron the Technician for always going above and beyond!! read more

As countless other reviewers here have said: TERRIBLE COMMUNICATION & CUSTOMER SERVICE! Seriously, look at all the negative reviews that are posted here, there are a ton for a reason... The pharmacists are decent but the staff is essentially incompetent. They also employ remote staff (off-site) to save money but the practical effect is just worse customer service for you. They never return phone calls, even after explicitly saying a tech/pharmacist will call you back. They've "lost" my prescriptions numerous times, leading to my doctor having to call in again and trapping me on the phone for even longer during workdays. They've missed multiple delivery dates for medications. The list honestly goes on and on.... I have only used this pharmacy as needed because my doctor is in the same building as them but I'm done at this point. Terrible customer service. Very impersonal feel. Employees that seem to hate their jobs. What more could you ask for from your local pharmacy?! read more

Staff is always so helpful. I came here during pandemic and have never stopped. Also you don't have to wait on hold for 10+ minutes like other pharmacies. Any appreciate how the Pharmacist Ron is always responsive and accommodating read more

I've been using Regency for a few years after one of my doctors suggested them. I love working with Regency. The service, kindness, professionalism and knowledge is unmatched. I can always get my questions answered in a timely manner. I love that they deliver too. It's like working with a small town pharmacy in a big town. I highly recommend Regency for anyone who wants to feel like an important customer. It's wonderful to support an independent pharmacy too. Thank you Regency! read more

Regency Pharmacy has the best and fastest costumer service! Very convenient. My prescriptions always arrive quickly and on time.

These guys are simply amazing. When nameless and faceless pharmacies are what you are use to, these guys respond right away and always let you know what's going on. When supply chain issues become a challenge, the team at Regency has become our partner for figuring it out. read more

Best pharmacy ever. They are always available for you to talk to. Their communication is outstanding via telephone and text messages. They always respond quickly when you text. They always let you know if there is any copay. The staff is the best! read more

Always great communication and quick service. The home delivery is a plus, saving me time to do other things and avoid traffic.

Regency Medical Pharmacy has been providing my son with his antiseizure meds that must be taken every day, for quite some time now. Sometimes, these meds are not easy to come by. Either due to supply, or mostly...due to getting hold of the doctor who is prescribing them for refills! But, no matter what the reason is...Ron, the Techniciann/Inventory Specialist, ALWAYS goes above and beyond in making sure it happens before we run out! The meds are always delivered to our door in the nick of time! He keeps the communication open, always with very quick responses to my inquiries and questions. He keeps me updated and is always so kind and competent. Thank you, Ron, for being in our corner! Connie and Zachary Coleman, Ventura read more

These guys are the best. From 400 miles away, via USPS, they get me my meds more reliably than any pharmacy I've found in the SF Bay Area. Why only four stars? Because they force me to fill out a form for each of my meds to be part of their database -- this despite the availability to them of my up-to-the-minute Excel spreadsheet, which I've shared with them in the past. This redundant process means for every prescription change or refill, my having to do everything twice. That's hours every month. With most pharmacies this would be a deal breaker, but experience has taught me these guys are worth the hassle. They go the extra mile when you really need them. A final note: I live in a gated condo community in Oakland, CA. Despite our 24-hour security, porch pirates follow the couriers and steal whatever they leave in the lobby. The couriers are aware they are supposed to deliver to the apartment door, but as often as not, they continue to drop packages in the lobby. Even FedEx, my one-time go-to courier, has let me down one time too many. It's ironic, but the most secure form of delivery I've found in this lawless city is regular mail. The USPS deliverer deposits my bag of refills into my locked metal USPS mailbox. I recommend you NOT complicate things with signature required or other details, but I do not know your situation so can only apeak for myself. USPS regular mail works best for me. read more

Very nice people. They got my prescription put through from the Dr. very fast. Also they deliver at no additional cost.

The whole Regency team, especially Ron, was super helpful, doing the legwork to check with my insurance and doctor regarding specific coverage, and in confirming and filling a needed medicine. I very much appreciated all their effort and time. Their whole team is great and really personable. Highly recommend! read more

I livein a small town in Illinois, and I absolutely refuse to use any other pharmacy besides Regency. The main reason I only use this pharmacy is because of an employee named Sarina. Sarina always goes above and beyond for me. She really cares about her customers!!!!! Thank you for everything you do! Nicole W read more

Highly recommended Regency Pharmacy EXCELLENT customer service and they go out of their way to find the lowest cost read more

After a frustrating few months of trying to get CVS to keep a medication in stock, my doctor referred me to Regency Pharmacy. They are amazing! The staff is professional and wonderfully nice and helpful. I don't live anywhere near Newbury Park and medications are delivered to my doorstep usually the next day, sometimes same day. Using Regency has saved me time and has eliminated a great deal of stress in making sure that I have the medications I need when I need them. read more

I do not write reviews. Seems like everything we do we have to write about it and share our opinion. Today I'm crossing the line and putting in writing, a powerful thing someone helped we with. A prescription I have been taking for years became expensive and unavailable. With no solution in sight. My MD suggested I go to Regency Medical Pharmacy, in Newbury Park. Ron, their Technician/Inventory Specialist filled my perscription when no one else could. He found what I needed when everyone else failed. This massive health issue was solved by Ron with graciousness and speed. This man solved a very big issue for me. I writing this because I believe he has the skill set and character to help you too. read more

I've Been going to Regency Pharmacy for about 2 years.. I have Never had a Pharmacy Do so much for Me, as Regency has. They're Highly Professional.. Very Kind.. They Deliver to My Door about every 2 weeks, it's just Amazing. I've had such Great experiences with everyone Here.. Brian, Dennis, Chris, Jay, Josh, Tram & Chrystal .. they are all just Exceptional People, who Really do Care. The Best I've ever had in My 64 Yrs! Thank You Regency Awesome... read more

After my compounding pharmacy closed, I had to scramble for a replacement. I found Regency. I was hoping that it would be an adequate replacement, but it has been the opposite. It takes weeks and multiple phone follow ups to get a prescription filled, and this doesn't include the mulitple people I've spoken with. After multiple attempts to get a prescription refill and several follow up calls, not to mention a hung up, I've decided Regency doesn't deserve my business. read more

What a great pharmacy! My doctor prescribed a difficult to obtain drug for me. I spoke to Ron ( a Technician/Inventory Specialist) at Regency and he told me they had it backordered and would call me when it came in. I took this with a grain of salt as people sometimes aren't reliable...but Ron came through! He texted me that it was in and I picked it up. Just great service and everyone there seems to be on the same great customer service level. Give them a try. read more

Honestly this was one of the best pharmacies in the area that I've been going to for over 5 years but I highly suggest you avoid them if you want to spare you and your doctors a major headache and unnecessary problems. A few months ago apparently they started outsourcing their patient phone center as this is when the problems started to first arise. As a result it has been a nightmare since and caused huge issues with several of my doctors. On more then one occasion, my doctors have sent over refills or new prescriptions electronically which is the modern digital method both the pharmacy and doctors use for faster processing However on both occasions regency pharmacy has claimed "to never have had received the prescription or refills" despite the doctors providing screenshots and proof it was sent over. As a result, the prescriptions I'm on have been delayed unnecessarily which causes a problem as they need to be taken daily and even more concerning are the DEA controlled and scheduled prescriptions they've miraculously lost that have resulted in my doctors being reluctant to continue to prescribe them. In 40 years of using pharmacies, i have never seen such unprofessionalism. If it was a one time isolated incident I understand but "losing" your patients prescriptions shows immense ineptitude and this is a sentiment that my doctors strongly share as well regarding this pharmacy. Suffice to say I am in the process of switching over my pharmacy. It's unfortunate that they decided to outsource the most important part of their business to some unknown call center just to save some money as opposed to expanding their in house staff. read more

The whole experience here is far and away more pleasant and efficient than any of the large retail pharmacies. The staff is knowledgeable, helpful and diligent - solving problems, helping with insurance, answering questions, etc. The ability to text a staff member is so easy and quick! No long lines or holding on the phone. They are great! read more

In an age where our healthcare system is broken and you can never access a real live human at the big box pharmacies, Regency is a Godsend! They offer delivery and their staff is always kind and caring and gets my prescription ready quickly. I'm so grateful that we have smaller, privately owned pharmacies in Ventura County and I highly recommend switching to Regency for all your needs if you need medication. read more