This Management is seriously ridiculous. My refrigerator is down from last week and i called the same day. they said ok give us 24 hours. i called a 4 days after they still asking for 24 hours. i tried calling property supervisor she never ever calls back and then i decided to call the manager same situation here . called her 10 times in a day; no reply. left vm no reply. i been living here from last 4 years, they nvr repair stuff and i have to get it done from my pocket. I always pay rent on time, still this happens. whenever u go to office they give u weird shitty attitude, dont even listen to ur problem and will say ok we will do it. they dont know their responsibilities. Just a trash management . i wish i could give them 0 star read more

I love regency all the lady's Are great and always welcoming I've had my own place since 18 and can honestly say Amanda Santana is one of the best managers Ive had quick responses and always has Maintenance fix any issues promptly I don't plan on moving no time soon but if I do decide to i would still go thru regency they have lOts of affordable houses and apartments read more

A week later and still nothing. Last time I talked to the property they said they were going to request my refund be overnighted it's been 7 days no one knows what's going on with anything.literally read more

Terrible company,began trying to set us up because they didn't like that after living there for many years we had managed to hold on to the same rent price, suddenly they refused our rent one month just so they could try and sue us saying we were refusing to pay rent instead, and once we got to court they claimed they had already served us an eviction notice when they really hadnt and forged the documents, but then the house suddenly caught on fire because it was full of faulty wiring and had no insulation in the walls, they then attempted to sue us for not paying the rent again even though the house had burned down and was now uninhabitable as they were somehow unaware that their property had even burned in the first place even though their building was 2 blocks down the road from the property itself. They then tried to claim that the fire was cause by someone cooking meth in the back yard even though the inspection showed 0 drugs on the property all because a random homeless guy that was near by during the fire started telling the officers/firemen on scene that they were a meth cook, then after that was proven wrong they tried to claim it started in our tree house from an overloaded extension cord shorting out even though it only ever had a small lamp plugged in and that extension cord wasn't even in use at the time since the only person who used that treehouse wasn't home at the time and everyone else was asleep inside the house, then after that they proceeded to ignore the fact that the insurance company's inspection confirmed that it was actually their faulty wiring on the back porch that caused the fire but they continued to try and push the blame on us, this company has no problem threatening elderly people and their already struggling family with blatant lies to try and strong arm them into paying incredible amounts of money that they don't have, and they have no issues falsifying documents to suit their needs and in the end they don't even actually seem to care for the properties they do have given the faulty wiring all throughout which ended up causing the fire that killed our family pets and almost killed me and my grandmother, no insulation in the walls which caused it to be freezing in the winter time and allowed roaches to infest it from inside and somehow they didn't even know that their property had even burned down and was now uninhabitable untill a month after it happened. They will threaten the elderly and disabled for trying to defend against their lies or try to call them out for forging legal documents they will then start to threaten you with increasingly intimidating lies in hope that you don't know the laws and will just fold, . They are crooks that seems to save every penny they can by cutting corners on their properties even if it means nearly killing a whole family in the process all over the fact that we had kept our lower rent and they felt it was time to get rid of us by any means just to make a few more dollars a month even if it meant ruining a family's entire lives in the process. I'll never get over how they trapped my grandma in their office alone and refused to let her attorney or family in with her during negotiations so they could try to force her into giving up on countersuing by threatening her saying that they would send sherrifs to meet her at our house to evict us and arrest her right then if she refused. They had no problem taking advantage of an elderly disabled lady by confusing, scaring and isolating her from anyone that could point out their obvious lies with false threats of prison and homelessness just to save themselves from getting caught up in their own lies. In the end their greed and lack of installing quality wiring cause them to lose even more money when it burned down. Be warned they will try to set you up then sue you and will falsely threaten you with prison and eviction if they think your rent is too low, they will try to ruin your life and will do anything just for money with no regard for how it will effect you or your family. Do not recommend 0/10 read more

I've had Regency managing for me for 8 years. They are great. My favorite property management company. Always responsive with practical solutions. I wish they had an office on the coast where I live. read more

Chrissy, Delma and Angela were the people I worked with. Chrissy found me two (2) places, unfortunately it didn't work out for the both of us, but given she was so eager to find me something she forwarded me to Delma and Angela. Angela and Delma found me the perfect place within days! A cute two (2) bedroom, upstairs, downstairs apartment, right off the freeway. Accessible to grocery stores, Starbucks, dollar tree etc.! I had minor issues when moving in but Delma and Angela worked within days to fixed the issue. Being that I lived in San Francisco and moving to Fresno made my move a breeze! I highly recommend Regency property management company! An company who cares about your environment and lifestyle! read more

At first this place had me so upset because of the way my apartment was so nasty and alot of things were just unacceptable. But....they will go above and beyond to make your situation better asap if you let them know what's going on. read more

1.5 I often find myself calling to submit a work order (or trying to get through to anyone, their directory is not user friendly) and it not being filled. I actually went in over a month ago for a follow up and new work order and no response since. Yes, I need to call again, but I shouldn't have to?! ... Sure here and there orders are submitted and done with not much or any issue but the ones that don't and as a result become a hassle outnumber those. read more

Great management company, friendly staff who actually care about your property needs. They also have a variety of properties to choose from and will do what they can to help you find the right place. read more

The "team" is unorganized. You will get multiple different answers from different people, when the same question is asked. The website is a joke, for the past 2 months the website has been "under renovation" and is not updated at all. Every single listing, (from the paper you have to go and physically pick up because they refuse to email it to you) does not have any details. Is he apartment electric? Does it have a dining room? Is there a picture I can look at if the unit? These are the questions I have asked. The workers tell you the same thing. "Idk drive by and look through the windows." They legitimately tell you to drive around town and look through the windows of every unit. They will not show you the unit until you have already signed the lease. This company is a joke, and so are their employees. read more

If I could give 0 stars I would. The staff that works in the back are so rude. i parked in parking lot to drop off application and they told me to move I can't park on lot at all and looked at me dumb. they denied my app. Saying my credit score wasn't high enough and they didnt mention there is a required credit score before I payed. They said I had a bad rental reference from current residence and my manager said they never received a call from them. They say they accept evictions 5 years or older but they denied my app because I have one from over 7 years ago. DONT WASTE MONEY HUGE SCAM read more

Awesome until after they took my application fee and then denied me business. They didn't even have the decency to return my call, even Vanessa stated that someone would call me the day I called. Oh, speaking of Vanessa, she practically wrote her stellar review on my phone herself. I didn't object because I desperately needed a place to live. The info they used to deny me is over ten years old. No current bad credit. No current issues. I guess it's pretty awesome for them that they get to keep all app fees that they deny. read more

Cannot refer! It's been a few years as a renter, and despite the fact that they have a nicer office where I'm unable to witness their property managers with unprofessional language, dress, and gossip regarding both owners and tenants, I finally feel the need to document this here on internet. Below are some suggestions (use or laugh with caution). 1) Don't call the office, you will be on hold until he system hangs up on you. I suggest going in during office hours, however pay close attention to their lunch schedule as they are often "at lunch" 2) If you are able to leave a message for your property manager. Don't expect to receive a call back that day. In case of emergency... Get a hotel. 3) If you need work done, you're in luck if you know the property owner. I say bypass Regency whenever possible. They will spend valuable time interrogating you as the owners house flooded, burns down, gets trampled by a herd of elephants , "fill in the blank". 4) The contracted labor they send to your residence do not care about the tenants time or property. They may wear muddy shoes. They also may change their mind about completing the work for days at a time without calling to reschedule. read more

This has to be a renter's worst nightmare. Takes forever for them to process an application. Credit check takes 5 to 8 business days (hint: there is a new thing called the internet, y'all should try it out) Then I went to do the move-in day and the house was no where near ready. A/C unit was being installed. This was a Wednesday, rescheduled for Monday of the next week. Not ready. Rescheduled for Wednesday. Get there and agent says the house is ready, here are the keys and she is out of there. Turns out the stove isn't connected, the water heater is broken and numerous other things still need fixing. They had a whole extra week and they didn't check anything out to see if it worked. Not to mention some genius installed carpeting in the laundry room - now what could go wrong with that? read more

Finally I found a business that wants my business!!Regency has a caring and friendly staff. Everyone that I spoke to has been so helpful, being new to the area I have little knowledge of what areas I want to live in. Regency has been so helpful in showing me some really great properties around Fresno. Thanks to their patience with me, I have found a really great apartment and I can't wait to move in. read more

Could be 5 but offices customer service isn't there. We can tell when you're rude and trying to get us off the phone. I have questions because I'm putting my money into renting one of your places and it's not fair that get pushed off the phone. Also some of the lady's at the office are so dry. Customer care is not there. Needs lots of improvement. read more

Where do I start! Worst customer service! They NEVER call you back. I called for a toilet that was leaking down thru a fan to the laundry/bathroom below on Friday, thought that was urgent, but they told me to turn the water off to my house and they would send someone Monday. Yeah I didn't wait. They are the worst. They told me they would clean the house before I moved in, that never happened, and when I got the keys she said oh we can send someone now. I was moving in!! They sent someone and cleaned 1 bathroom out of 3. I should have known from the beginning. They continually had issues not getting work orders done or at all. Did I mention they NEVER CALLED back. But I can say one thing, if you didn't pay rent on time you got a call, so if you want them to call you for an issue you're having, don't pay rent. And if you want them to deal with the rats, yes I said rats, that they obviously knew about because there were traps there before I moved in, they won't help, that's your problem. Well I left the house, so now you can deal with the rat hole you created. WORST COMPANY EVER. Rude and incompetent. I could go one forever. Just know if you rent from them beware. Just an update, I received an itemized bill that has the fan on it that was broken due to the water leak I stated above. Great company when they charge you for something you told them was broken! And the charged me for cleaning when their representative, Told me I wouldn't be. Liars. People beware!!! read more

Hello and To Whom This May Concern, I visited Regency - The Leader in Property Management and was greeted by Vanessa Herrejon Receptionist (front desk) who provided me excellent customer service. I am not ready to rent from this property management, but when I am ready to rent a property, I will re-visit them. Primarily, because they are organized and presented a rental list of properties for my consideration. I was informed about the rental process in detail, provided information about my credit. I like the fact, customer service didn't waste my time. Should anyone have experiences with a different or the same property management I encourage you to share your experiences. Thank you. Respectfully, Kathleen Shannon read more

Company really needs to work on their communication. Had flooding problems (seems to be the pool pump and/or sprinkler) with a rental property next door to me. Called to let them know the flooding problems are now flooding my side of the fence and backyard. They never returned calls to let us know they were trying to address the issue. Two days and still no return call. I've had to make all the calls to them to see what's going on. Very unprofessional and poor management of property. I would never trust this company to manage any of my rentals. If they can't even return a simple phone call, I question their ability to manage anything more. If you have to deal with this company in any way, best of luck. The upkeep on this rental is subpar as well. They only "patch" things up on what is already falling apart on the outside (fence/gate) and the rental property looks as though a five year old did the patch work. I will be letting the owner know. read more

I had an awesome experience at first I call for complaints and they send someone right out but lately it's been headaches with this company so since the first day I moved in I've had a roach problem .. they must have sent pest control out at least 5 times nothing was working so I decided to keep them under control and I buy supplies to spray or put down borax .. so I call a week ago and tell them we still have a roach problem they send someone out and they send me the bill fuk dat I was pissed .. y'all should have seen this house when I first moved in back yard had at least 30 I fixed there back yard and did not charge them had another few issues with them .. I will b on here for ever if I keep adding on .. just very very disappointed with this company .. read more

I finally called in as an "emergency" and was put on hold long enough to write this review and then some... I've been trying to contact a live voice for weeks. We're about to close escrow and this management company was let go months ago. They need to take their lockbox off the hosebib by the front door and give us back our key. read more

Just hired as the property management company for my rental at 7675 N 1st St and it's been a bumpy start. We can't pay rent online yet and it's been extremely tough to get in contact with anyone over the phone. Their hours are 9-5 and they close their doors from Noon-1. Can only get better from here. read more

Worst customers service ever!!! The reception lady has the ugliest attitude ever and very very unprofessional!!!!!!

Wow, the ladies at the desk really need to work on their body language. If I could, this wouldn't get any stars. I had asked about details on a house. When she didn't understand my question she rolled her eyes with frustration. I'm sorry your mind was not able to process the information I was asking. They are way too into looking pretty for the job rather than actually doing their job. read more

Since my review I was contacted by a manager, Brad H., who went above and beyond to rectify this situation. He took time to listen to my issues and showed genuine concern. My application and money order fees were waived. Brad personally followed up to ensure everything was taken care of. Also, he wrote me a sincere letter. I was given a direct contact for future reference. I really appreciate him for restoring my trust in the company. I believe this demonstration of excellent customer service is Regency's standard. My family and I look forward to doing business with Regency in the future. I've referred people and you should too! Thank you Regency! read more

Worst rental company in Fresno for sure!! The women in the office are very friendly, but Brad H has no business being a manager I don't know how he hasn't been fired yet because he is rude and disrespectful!! So we started renting a few months ago and the apartment needed repairs as soon as we moved in but we needed a place to live so we went with it, however I called and called and no one ever came out. We had to withhold rent in order to get someone to come fix things. Since we hadn't paid are rent Brad came out and was so nasty he said if you can't afford the rent just leave give me the keys and move out he also said I knew I shouldn't have rent to you people you didn't qualify and I was giving you a break paying $150 deposit which is bs we paid full deposit and rent. He kept going on about how he knew are rent was going to be late every month and that he didn't know why he bothered renting to us he was trying to intimidate us and he certainly made it seem like he's the owner. I've rented from JD home rentals before and I thought they were bad, but Regency is by far the worst because of this one employee..... Oh and are apartment is infested with rats and roaches and they won't do a thing about it!! read more

This is for Brad from Regency Property Management. Thanks for taking the time to talk to me. I'm glad we smoothed things out. Sorry things went down the way they did. I'm glad you went out of your way to a get a hold of me, it shows you do care about your customers. I just want to say thanks for fixing the situation. read more

We moved here in November. When we came to see the apartment the parking areas were closed up for repair. We were assured it would be repaired prior to our move in date. Especially since we would need to access the parking area in order to move in. Well that did not happen moving in was a nightmare. On our move in date the apartment was not ready and it has not even been cleaned. No one notified us of this. It had (still has) uneven paint colors. The rail was loose, no patio screen door, water floods the patio, huge gaps under baseboards all over the apt, unfinished walls and much more. The list is too long to mention. Our inventory and condition form had very little room left to write on. We were in a time crunch and has no choice but move in. One of the issues was water stains on master bedroom ceiling. 20 days later the spots were bubbles. The ceiling bubbles turned into a big hole. The repairs were not completed until late December. Since we have been here the have had to break the shower wall 4 times due to poor repairs that causes huge leaks. Each time it has been a horrible experience due to the length of time we have had to wait for repairs to be completed. We have had leaks 3 times coming from the wall due to leaks in neighbors apartments. We had two request them to come out twice after discovering mushrooms growing from the bottom of the baseboard in living room. I requested a patio screen door for months. I was told someone would get back to me. I noticed the work order would get closed. When I questioned I was told i will not be getting a screen door for patio because the did not have it in their budget. The level of frustration and inconvenience we experienced is by far the worse rental experience we have ever had. Evey month water is turn off multiple times for hours at time. Any 5 star reviews they may have are staged, not real! People are moving out left and right. In this last month 3 moved out of my building. We want to leave due to all these issues and they will not let us out of our lease. Overall very displeased extremely poor customer service. They do not care about the resdenEvery week the police has to be called due to domestic violence cases, shooting and more. Do not take my word for it go to the police and ask how many tines the have come to the Flats at I am Hills. I HIGHLY DISCOURAGED ANYONE FROM MOVING HERE!!! read more

I have been renting properties from Regency for a little over four years. And found myself quite impressed with their new office!! I walked in and was greeted by a lovely girl with a bubbly personality. I never have any issues with a service call that I place it's always resolved quickly! I have three other fiends who rent from them and have never had any issues! This business has the best rent rates in town! I recommend them to ally fiends who are lookin on rent or have their property managed! The best in Fresno for sure! read more

Originally I had a bad experience with them. But they are willing to go above and beyond to make things right. At the end of the day it wasn't their fault the house I was renting went up for sale. All I can say is thank you for making things right! It would have been nice if I could have found another property through them. read more

As an owner of a property that hired Regency it has been one thing after the other; the turnover in account managers, they put a tenant into my property and never bothered to do any inspections. 2 years later when the tenant moved out I had thousands of dollars of damage and months of lost rent. After doing all the repairs and clean up I was dumb enough to let them find another tenant and they signed a rental contract for less then the agreed amount and I'm stuck with the loss of income. Totally non responsive at all levels. Zero trust left read more

Do not rent from them they will never give you back your security deposite and the repair agency that they have working for them "Alex" make fake receipts for "improvements" that were never made. I would have sued them if I would have known I had a time limit as to when they can give me back my deposit. Not to mention that they over charged me and in the end even that money was never repayed because they made other fake receipts. read more

Was renting from this company for a many years never had a problem with management apartment was very nice and clean, If I ever go back to renting I will definitely give them a call. read more

If I can give them a 0 I would. Hands down worst rental company I've ever dealt with. Had to involve the police when they threw my kids toys in the trash. Still got the photos to prove it. read more

Super nice people very fair and willing to work with you they also really want to help and make you happy.They aren't slum Lords and I highly recommend them. read more

I've used Regency for four years to manage my rental properties. I've found the staff to be very responsive to my questions and concerns. Payments and account statements are prompt and accurate. And most importantly they provide great service to my tenants so they don't move away. The owner and management are very accessible and also assist to ensure that both tenants and owners receive the best possible service. read more

Went to see a couple properties for rent and had an amazing lady show me the houses. All property rental companies should have someone like her and there wouldnt be any houses left to rentvery knowledgeable about the property and made me feel at home. She's awesome!!! Thank you Chrisy Emrick Gibbs read more

I wanted to specifically point out Delia Campos because she did the walk-through with me regarding the property as well as handled my paperwork as well as any questions that I may have had. She was attentive professional conscientious and had empathy for my situation as I was moving in from another area and was having some difficulty. She is patient compassionate and very attentive to what I was going through as well as always followed up with any concern. It was a pleasure working with her and I highly recommend her as she is one of the best employees that Regency Property Management has. read more

This is the best rental agency in town. I've been regency for three years now and it was the best decision I made. After I was denied by several other agency's in town and I found them by luck. The house I actually wanted didn't even give me a chance. He was showing me the house and the next person showed up early. I really needed a place to stay but he told me to run my own credit and bring it back. I offered to pay twice the amount of the credit check and he declined. As I drove out of the neighborhood, I saw a house for rent with regency on it. I recall reading one of these negative reviews so I was hesitant. I called just to see the floor plan and it was the best decision I've ever made. I look back to that day and I'm thankful because I would be homeless by now. When I did the walkthrough, I understood that it was a house for rent and I wasn't buying it. It had its normal wear and tear but why make a big deal over something that you can fix yourself. There a few things that was a little too big a job for me. They came in the next morning and fixed it up. Although this was a rental agency and they probably have thousands of clients. I can honestly say that they have made me feel like I had a second family. I lost my job last year and I have been struggling to find work. I have been living with one of my feet out the door never knowing which day I would be on the streets. I was already planning on living in a motel and got boxes and packed half my stuff. I was a few days late so I sent an email to my property manager. I got a reply from an unfamiliar name but I was sure happy she did. I would definitely recommend anyone to see her if you are planning to rent. Her name Is Inez, I'm thankful for everything she has done to help me. Her best attribute is that she's genuine and cared about her tenant. I can't give regency enough credit, I don't think there's many people that can do their jobs. It may seem easy because it looks like an office job. They definitely deserve more pay. I want to thank Inez once again!!! read more

provide substandard housing in southwest fresno, they ignore request for repairs, will not compensate you for damages to personal property when they neglect to properly and safely maintain its habitability. They withhold your deposit no matter how clean you leave the property and they add erroneous charges to your deposit disposition in "bad faith" and are comfortable with doing so read more