We were not solicited or paid for this review…read more.. We've rented from Surfside Properties going on nine years now. Have you ever run into one of those to-good-to-be-true businesses? You know, the kind where you want to just keep the discovery to yourself so no one else can find out....well that describes Surfside Properties to a tee! When we discovered them in 2018, we were trying to escape those raw, biting, icy cold, gray drizzly, never-see-the-sun-for-weeks-on-end upper Midwest winters. We were than and continue to be pleasantly surprised when we found Surfside Properties. We have rented three different properties on Pensacola Beach from them and have never been disappointed. The spectrum of outstanding properties can easily suit any of our needs. The whole Surfside experience, from their intuitive content rich web site, to the concierge class help from Lori and Sam...we've never been disappointed! We have access to thoughtfully furnished immaculately clean first class properties across the best locations on the beach. We always eagerly look forward to our return allowing us to enjoy peaceful, sun filled warm walks along the pristine, uncrowded white sand of Pensacola Beach January through April in our Surfside Side Properties enabled rejuvenating escape!

12d was absolutely filthy. I did let the owner, Steve, know twice and he's never answered. And…read morethey removed my review. The sheets had stains, two wash cloths had black stains. The pots and pans old and dirty along with the lids not washed. Oven dirty not cleaned, lint in dryer, guest bathroom tub filthy, floaters in water and floor dirty. VRBO rem bed my review.

Bayfront Lodge and Cabin is just phenomenal. We had our wedding here, and we absolutely adored…read moretheir on-site wedding staff! They worked to help us set up the beautiful cross and arbor, they had chairs that saved us on an extra rental, and when the wind became too much for our guests, the staff had everything moved inside AND looking great within minutes. Every interaction we had with them from start to finish was great! We loved it so much that we actually went back for our anniversary and for a family reunion. It is one of the best places in the world as far as we are concerned.

Married my best friend and love of my life at this beautiful place. Our best friends and family…read morestayed with us for the entire week with plenty of room. We watched the sun come up every morning with coffee on the pier and watched it go down every evening and see the dolphins play. Every detail is carefully placed and Mrs. Diana and her husband could not be more incredible. The owners have done a wonderful job creating a place where dreams come true! You will not be disappointed nor will you find another venue where you are truly treated as family. Can't wait to return next year for our anniversary.

Great location, comfy beds and helpful staff. We stayed in unit #904 for one week, and enjoyed our…read morestay immensely. Our only complaints were the extremely dirty, sandy floor and parking. After a few minutes of going barefoot on the tile floor, the soles of our feet were black which we didn't notice until my husband's heel left a black impression on the white bedspread. (Yuk!) So we wore our flip flops from the moment we stepped out of the shower until we crawled into bed at night. Also, we were allowed two parking spaces when we booked, but in the middle of our stay they reduced it to one and stated we could pay for additional parking outside the gate!

We stayed at Regency Towers #506 East. The property was beautifully decorated and well maintained…read more Everything looked exactly like the pictures. The oceanfront view from the balcony was awesome for morning coffee or an evening glass of wine. Easy access to beach and pool. The Southern Team took really good care of us during our stay. Communication was excellent! From the time we booked until the time we checked out. I had a few questions prior to our stay and they answered all of my question promptly and courteously. They kept us updated on everything that was going on in our building during our stay. In addition our WiFi went out late one night and I reached out to management and they responded and walked us through steps to help resolve the issue. They took really good care of us during our stay. Looking forward to staying here again!!

I stayed in tower 4 in the Portofino Resort and had a lovely time. Our unit was gorgeous, squeaky…read moreclean, and had everything we needed. The beach was a short walk away, and as the kids had just gone back to school, it was sparsely populated and peaceful. Beach chairs were $60 per set of 2, per day. The main pool got a little crowded, but wasn't too bad. I was still able to find a vacant chair. The service around the pool was great and the food was pretty good too, as far as pool food goes. The flatbread pizza was tasty, as was the caprese salad. Each building has its own smaller pool, but we chose to just go to the main pool so that we could take advantage of the bar and food service. There is a sundries shop that serves Starbucks coffee, there is a spa, and there are a couple of restaurants. The spa was booked, so I recommend making your reservation before you arrive or as soon as.

The Portofino Island Resort is the gem of Pensacola Beach. Tower 3 is sitting next to the Gulf…read moreIslands National Seashore which is Federally preserved. Which means 8 miles of just pristine beaches.

303- Great location- few downfalls from our 8 day visit: -…read moregate to property was broken 7/8 days we were there. - 1 barstool at kitchen bar was unusable due to wobbliness. -few of the white towels provided for showers have holes in them. -MB bathroom sink has small leak - couches were very dirty with hair and stains- we put the pull out couch sheets provided to drape over them our whole visit. -parking is terrible- never got to use the garage as the parking space provided is next to a broken down car with a flat tire and the useable spot is consumed with a pillar. No go for trucks. - food wrappers beside MB nightstand floor when we arrived for our stay- not sure they cleaned very well prior to our arrival. - Avari quick to reply- -for $4,200 and no compensation not sure we will come back, but great location! Loved having a washer and dryer.

#407 We stayed October 23-26. When you walk into the condo…read moreyour view is nothing but blue water it was amazing. To get down to the beach couldn't have been easier, down to ground level in elevators, stop by car and grab beach chairs because it's right there at the exit to the beach we didn't have to drag our chairs up and down from the condo. Pretty much had the beach to ourselves.

In January 2021, I decided we were going to take a long trip to Florida in Sep/Oct during off…read moreseason to visit family and friends. Sadly, this is not a good review. We spent THOUSANDS for a 3-week stay, and thankful we got our reservation early as many condo's in this area and Destin were raising rates like hotcakes, and not the sweet kind. The advertised pictures of this unit are exactly what you see. You can view the unit here: https://www.vrbo.com/1006304?adultsCount=2&haExternalSourceId=43bbef2d-39f3-482c-a894-0a11daad571d%2052ed02ac-039a-48f2-9090-700862e9c1a8%20hasc%20email&unitId=1554252&utm_campaign=VRBO_TRV_RES_HASC_replied_PPB&utm_content=listing-img-321.1006304.1554252&utm_medium=email&utm_source=SYS&utm_term=20210923 After 2 days of traveling, the first thing u want to do is leave everything in the car, go to your unit and inspect it and take pics of the things that need addressed with rental agency. We walked in and immediately smelled mold. Took pics, and I contacted the rental agency with my issues along w pics and no response. Immediately, I went to Publix and got bleach spray, Lysol, etc to clean and try to get rid of the mold. Three days after arriving, I started getting sick. By week 2, I was dizzy and naseous. Still could find the mold that smelled bad. Around 11pm one night a downstairs owner came asked us if we had a leak in our condo, and we told him no, but more than welcome to come in and look. Come to find out, it was the hvac system full of mold and a leak was coming from upstairs. I called the VACASA National number, txt'd them, and contacted them via Twitter. The very next day, we were moved to another building further away from the Emerald Isle. VACASA finally came through for us. It took 2 weeks to get over the mold illness. I did get 2 Covid tests and both were negative. Amazing at how sick u can get with mold. Emerald Isle is an older condo building but looks great. The do not have onsite security, so if there any incidents, you have to call the local sheriff. You need a code to get into parking lot, code to get in the bldg, and code to go from the pool gate to the beach, and code to get back into the pool from the beach. The 2 elevators needed to be cleaned daily and had a stuffy gym smell. It took a day or so to know that no matter which day of the week or what time of day, those elevators were slow. Carts on weekends are almost non existent. Very few handicap parking for a condo this size. It has 16 floors with 4 units on each floor. Emerald Isle is within walking distance to the hub of Pensacola Beach (approx 1/2 mile). After spending $12+ grand on a condo, I do not recommend Emerald Isle nor Unit 0903. Didn't come w beach chairs, and I knew that ahead of time. They did have a beach service that u could pay for. One good Thing about this unit: The kitchen had just about everything u would need or want. Too bad the mold ruined our trip. I only got to the beach twice and no tan to show for our yearly Florida trip. Some advice when renting a vacation spot: - Don't pay all of it up front.  Pay the required down payment and pay a little each month till the required payment in full date. - Many last minute cancellations in 2020 and 2021. Some owners were caught cancelling, then re-listing at much higher rate. - In 2020, due to the pandemic, we had to cancel a month long trip through 5 states. One rental refused to give us a refund. Filed a complaint through the state, DA, city, and mayor. The mayor of Red RiverNM got us our money back. - Before you unpack your luggage, please inspect the unit/home thoroughly. Take pictures of the things that do not meet your approval. Inspect your HVAC system and air vents Email or txt those pics to the rental agency, and ensure they respond to your satisfaction. -Make sure you have a 24/7 number to call when there are problems w the rental

The condo itself was filthy. Pictures attached..Floors, windows, all surfaces inside drawers…read moredirty. Couches and curtains are horribly stained. Furniture has missing knobs and badly worn and scratched. The washing machine smelled of mold and dirt and completely covered whites in black kunk. Had to use laundry across the street for clothez. The master bed has a horrible mattress old and lumpy. Very little storage and skimpy supplies. Bring what you need. You would not feel comfortable entertaining anyone here. The parking permit and passcode is a nightmare. I still have not received confirmation of being permitted. Three different entities controlling codes for you to enter. Gate code, Parking permit and code and Unit access. The HOA and Management company was unavailable of course over the weekend 5 days into my stay I received a call . They credited me 552$ about 1/4 this was better than nothing . They were nice enough but there is no following up ir cleaning going on ..it is disturbing.

I booked a condo through vrbo by Beach Bum for a total of $2291.36. I paid the deposit and vrbo…read morefees, received confirmation and even had a conversation with Lila. The next day I asked about adding an additional day. I then received a call from Stephanie stating the advertised and agreed upon rates are incorrect, the booking has been cancelled, and the new rate is $4772.15! Oh, but they will take $100 off for the mishap. Don't book with them, they don't hold up their end of an agreed upon contract.

I have been a customer with Beach Bum for years and have stayed in numerous properties and my…read moreextended family has as well. This particular year, I had a reservation with them, and my 17-year old daughter was hospitalized a few days prior to my check in (UNEXPECTANTLY). I notified them and made them aware of the situation and that her doctors did not authorize her for travel upon her release from the hospital. Stephanie said, well, that's too bad, you should have gotten trip insurance because we cannot refund your payment or push your reservation to another time. SO, if you are considering EVER using this company, know that they will NOT give you a refund of 100%....it will be 50%, doesn't even matter if it is for a DEATH in your family. They just do not care why OR about you. So, do not book with this company unless, a.) you get trip insurance OR b.) you have so much money that you don't care that you lose thousands of dollars. Note: At no point during the booking process was travel insurance mentioned, offered, or recommended--something that could have made a significant difference in how this was handled. Only after I requested a change due to my daughter's hospitalization was insurance brought up, which felt reactionary rather than proactive.

*Review from stay 4/23/25 - 4/27/25*…read more We had a really nice stay at Emerald Dolphin! The location is great because you're close to the restaurants and shopping without being right in the action. We had an awesome view of the beach and the pool area from our 5th floor balcony. Though we didn't go down, it seemed like a really nice and clean area. I did see a staff member go and reset the chairs in the area and clean every morning before 8 AM when it opened. I like that when you stay here you get access to both the pool and fitness center. Our unit was pretty clean. There were a few things we didn't love but that's more about the property management company that maintained our rental than it was the actual condo itself. The only downside (though it didn't bother us) is that this is supposed to be a more secure property with a gated parking lot. The gate wasn't working and stayed wide open throughout our entire stay. It's very easy for anyone to just walk off the street and come up to your floor. There are no security measures in place, so if that's really important to you then definitely keep this in mind. Otherwise, the property was great and I would absolutely stay here again!

My Family & I were so looking forward to staying at the Emerald Dolphin, Again! We dropped Three…read moreGrand only to be majorly disappointed in the owners of this filthy place! We stayed on the tenth floor back in 2016, and it was a FIVE STAR experience to say the least. This time we stayed in 620, and let me tell you, that if we could give NEGATIVE FIVE STARS (-5), we absolutely Would! Our experience was Terrible starting the minute we arrived inside the apartment. 1. The walk in closet between our bedroom & the bathroom reeked with the smell of urine which was a definite indication that the place had Not been cleaned at all. I use to work in hotels, & it smelled as though some drunk fool had relieved himself Right there! Oh wait, this was just the beginning of our horrible stay in Emerald Dolphin 620! We sacrificed & saved all year for this?!? I'm writing this in hopes that no one else has to experience this dump. 2. Second of All. the pictures were not accurate. This is not the updated look. It's extremely disappointing when some owners will deliberately mislead future vacationers to get their money at any &all costs. 3. They didn't bother to clean the Unit at all! We immediately brought this to the owners attention, only to have them make us empty promises that they would grant us a FULL REFUND because of the condition of the Unit was such sub par! They lied to us & began ignoring our emails. My precious family & I sacrificed all year long saving up, working overtime & everything looking forward to the previous experience years ago on the tenth floor! We dropped THREE GRAND $3,000.00 on this disappointing dump. 4. When it was time to go to bed, we felt several sand granules all in the bed only to confirm they hadn't even changed the sheets from the previous guests. And NO we had not been to the sand yet... 5. One of the twin beds were completely broken and in a closet. The King mattress was so worn out my wife had to go to the chiropractor. We were told that the maintenance man would need in the unit on Wednesday, & they would compensate us for our time. We rearranged our day and cancelled a trip to Destin for this because he was an hour and a half late. After all of this, he never even put the bed back together. I have been praying for over a year that God would allow me to take my Wife to see the ocean at least one more time, so He granted that desire. We chose this place assuming it would be stellar simply because we stayed at the Emerald Dolphin before, & the reviews were great. Needless to say this Unit (Not Emerald Dolphin) was extremely Misrepresented & We're requesting a Full Refund. We stayed from June 19-26.

Complete lack of maintenance throughout the facility. 1st day our AC breaks, 2nd day they had to…read moreclose pool due to water quality (still closed after 5 days) and by the 4th day we had brown muddy water coming from the faucets.We were offered to use bathroom in a different room to bath our children as long as we kept it clean. Multiple walkway lights broken. Some with exposed wiring! Too many other options on the beach to consider ever staying here again. We are completely disappointed in all aspects of this place. They charge a premium but delivery and economy experience. Truly the worst vacation experience my family has ever had

2026 Gibson Family Beach Vacation! Was amazing due to Beach Club! By far my favorite place to stay!read more