Very pathetic and unprofessional experience! I'm a local concrete contractor that has been in…read morebusiness since 1987. I had ordered a very basic 2 rise set of stairs to place on the new concrete walkway we had placed. Waited 2 weeks for delivery, and they showed up with a set of stairs that had clearly been damaged 4 different corners on the steps and base and then a very piss poor attempt to patch there's areas!! They were asked to be returned and the delivery person agreed that they were not acceptable. He was a bit embarrassed and said he would find a better set back at the yard. When I called to inquire when a proper set could be delivered, I was told, 'the owner says it'll probably take too long, maybe you should find them elsewhere'. I guess he was pissed off, because he couldn't pass off his crap on me. I've been in business all these years because I pride myself on the work we do, apparently not the case everywhere. And yes, I will find them elsewhere, from this point forward, thanks.

From the owner: Precast Concrete Specialists standard & custom precast concrete products. Serving contractors,…read morehomeowners & municipalities. Family owned & operated. Committed to quality & service. Precast concrete steps and bulkheads are the ideal replacement for worn, chipped, or broken steps. Rugged, reliable, and attractive precast concrete steps are the fast and foolproof way to a beautiful, safe entryway for any home or office building. In addition to residential precast concrete products, we offer the area's most complete selection of commercial products, including: steps, septic tanks, bulkheads, retaining walls, utility pads and bases, roadway products, leaching chambers. Are you a homeowner? Learn more about our precast residential products. Are you a contractor? Learn more about our precast commercial products. Serving all of Central Massachusetts and Metrowest with the finest residential and commercial precast concrete products since 1975.

Please please don't let these people do work for you they have no clue what they are doing cutting…read morecorners is all they know and get mad when you tell them this is unacceptable I have contacted a lawyer and the attorney general I would give minus stars if I could have I had to stop them from doing anymore damage to my home I've had 5 different contractors come and look at this mess and every one of them told me to contact the attorney general and a lawyer which I have done not to mention all the dust in my home all the way up to the second floor because the plastic kept falling down the worst contractors ever I have called and left messages for days to come and get their tools their trash and their scratch and dent cabinets and they just refuse to I guess too much shame in their face!

We had them out to template a new house job - 4 rooms with granite (kitchen, bar area, 2…read morebathrooms). They only cut TWO pieces correctly out of 8+ pieces! PLUS they broken our master bathroom countertop. What was the point of coming out to measure everything if you didn't cut them correctly? Thankfully, there was an unused slab of our kitchen granite that we used to replace that screw up. Our main bathroom top was a remnant and there was none left so we had to choose a new piece that we didn't like as much. And our master bath has a seam that was fixed but still doesn't look right. We complained about the job and while they had given us a multiple job discount to begin with, they only took an additional $100 off the cost for all the inconvenience and delays. Thanks for nothing.

Yesterday I went to Lowe's to shop for a washer and dryer for my home in California. I was greeted…read moreby Mr. Roy Kent Jr. and he was amazingly helpful in explaining the differences in the machines. He spent quite a bit of time educating me, even though he could not take the sale as it was going to CA. BTW: It was a purchase over $3000.00 but he gladly helped even though he wouldn't get credit for the sale! Mr. Kent put together everything I needed, with part numbers, etc. making it VERY easy to order them today. I cannot speak highly enough of Mr. Kent and he represent Lowe's in an amazing way! Thank you Sir! Rob Lazarus

This is an update to my previous review on our Pella sunroom window/door fiasco. We paid Lowes…read moreagain to replace the same sliding patio door with one going in the correct direction. They gave us a $600 credit towards that door for getting our $5000 order 100% wrong. We waited another couple months, paid our contractor to take out the wrong door which we have to sell ourselves to recoop the money and install the door that Lowes delivered. The contractor had difficulty with the door installation and told us (once it was installed) that it was definitely not the same quality door that we had paid for originally. Also, the door would not close enough to lock. I believe the handle screw holes where not placed correctly. Once again, back to Lowes. Had to prove to them that they sent us a low quality door to replace the high end one that we had paid for.... twice! Their response, we'll send something to make the handle lock. We certainly can't afford to buy another door. We definitely can't afford $1500 for the contractor to swap out another door. This is a nightmare. We asked for the cash difference between the original door and the low quality replacement that we received and also asked that they send their own installer to change the handle so we have a locking door. We'll never get the high quality door we ordered and paid for. It appears that Lowes is not willing pay us back the difference in what we paid for and what we now have installed. Could they have intentionally sent us a low quality door because of the $600 credit they applied for screwing up our entire window/door order? I'm starting to think so. Still waiting for their solution.........

I went to Home Depot in Leominster, Mass to buy 2 new toilets for my new home. The service was…read morenonexistent and deplorable. (and that is being kind) There was no one around to help me with questions, finding or lifting the toilets. In the box, they weigh over 100 pounds per toilet.   I had 2 customers that helped me! One helped me put the toilets on the flat cart and 1 to help me put them in my car. I had no help finding the flat cart, (not a regular customer) and was disrespected and insulted right to my face since another customer was cuter than I was... and he chose to walk away and help someone else. The other coworker laughed when it happened. I doubt you were raised to treat people so poorly. There was no one available to help me load my car, a customer saw me struggling and came over to help me get into my car. He then gave me tips on how to get it into my home. Thank you to the strangers. I need to return a couple of items that were not needed... guess I will be going to another HOME DEPOT to get my credit. Never again to the Home Depot in Leominster. If I could give you negative stars I would and will never go back to this store.  I am a female, kind and respectful - is it that hard for others to be the same?

Never have had any issues here. Staff are helpful and they always have what I need! From a great…read moreselection of lawn mowers, Hondas in particular top brand! Can buy pretty much whatever you need for all home projects.

At the Sterling location, I go usually to just get a random screw, bolt, or other small hardware…read more The staff are always kind and helpful to assist me to find exactly what I need. They go above-and-beyond for just a small sale. Today, Deven helped me for at least 15 minutes, trying different screws to get the right part for my repair. Great service!

Best local hardware shop around, reasonably priced and great service. If you're doing a home…read moreproject, building, or looking for tools, I'd recommend checking out Maki's before bigger stores.