I have been coming here for many years. They share a…read moreparking lot with other businesses. There are disabled spots available, and a ramp a few doors down from their storefront. The doctors are great and thorough with their exams. The staff takes great care in making sure everything is disinfected and in working order. They have a great variety of frames to choose from. Most contact orders take about 7-10 days to arrive, and you can even have it shipped to your house.

My son was scheduled for an exam last week. My wife verbally confirmed the appointment a week…read moreprior. When we arrived, they advised the appointment was canceled. They tried to blame the cancelation on their text confirmation system, but had to backtrack when advised of my wife's confirmation call. They had no explanation. I left quite angrily. I brought my son back to school (he had to miss claims for no reason). I then returned to the store and asked for a manager. I spoke to someone and asked how this cancelation could happen. The person apologized but could offer no explanation. They have yet to provide one. I and my son had to lose time during the day for this non-appointment. The staff were unhelpful.

Dr Heygi, Ethan, Ashley and Kately are the best!! Very patient, kind and understanding!!read more

Dr. Hegyi and his staff were all so wonderful, professional, and helpful! This was my first visit…read moreto this practice, and I couldn't be more pleased with how I was treated and the care I was given. The office was so clean and the technology they use at this office is amazing! There is a wide variety of frames for glasses, and the staff is very helpful in making sure you get the right glasses/contacts you need. I definitely recommend anyone needing eye-care to give OFallon Family Eyecare a try, you will be so glad you did, just as I was! 5/5!

Very friendly staff! Dr Dowling was the best explained everything that he was going to do in the…read moreexam and very friendly and outgoing. Will be going back there in the near future.

This Eye Care store is beyond exceptional in every way! From the time you enter to a kind greeting…read moreand then on to Dr Dowling to picking out your glasses it's great! Plus the finished product is of course picture perfect. I haven't had new glasses in 6 years too! Love Love Love Keeton Vision Care.

Dr. Hamilton and his staff are friendly and professional. They made me feel comfortable when I…read morevisited their office and answered all my questions. They spent time giving me my eye exam. They have a nice selection of glasses to choose from.

Honestly, I'm not surprised by the reviews. Todd and Holly treat their staff very poorly. Staff is…read morefirm in their policies but when they are firm and a customer complains, then Todd and Holly have a problem then they take it out on the employee. Sadly, this was done so much over the course of time here. It seems that practice is not doing better. I ordered a pair of glasses and that order was canceled even though it was part of a benefit and I was guaranteed those glasses I was really hoping they would be successful and change the behavior for staff but sadly it seems to be a consistent issue that they will never learn from. It's no wonder why they are not able to sell their business like they have planned back in 2020. This is not to put down the owners. It is only to make awareness and hope that the behavior changes for future customers as well as that you can't fix a problem unless you're aware of it.

I cannot possibly put into words just how AWESOME this place is!!! If I could give them 10 stars I…read morewould! Dr. McCullough is the BEST Eye Doctor I've evver had! He figured out the real issue with my eyes that at 51 had NEVER been figured out! And believe me, I went to a LOT of Doctors before him! The Office Staff could not be more professional or nicer!!! Every single person there, clearly wants to be there and has passion in their work!!! I can honestly say that I ENJOY going to the EYe Doctor!!

I had my exam elsewhere, but I have VSP insurance and they are in network here. I cannot remember…read morethe name of the woman who helped me, but she was amazing. She was patient while I literally tried on every frame in the store and even more patient when I needed to run over and get my RX across the street. I never felt pressured or like I was being given a sales pitch. They even gave me a pen for coming in. I can't wait to pick up my new glasses this week AND I'll be taking advantage of their 50% off a second pair for some sunglasses.

I don't normally write reviews but felt the need to share my horrible experience for others to…read moreconsider. Overall the service for my exam was fine but when it came down to buying glasses the sales tactics were obvious and horrible. When I started to question the costs I was given diff excuses trying to justify why my glasses were sooo expensive, even when having vision insurance. They told me that buying the same glasses with my insurance would cost me more based on the funny math used for the lens and bundling pricing. Highly recommend taking your prescription to another company or online to save you a lot of money! Sad!

office has unethical billing methods: was charged a…read morefraudulent insurance co-pay: insurance knew NOTHING about fraudulent claim!

I had an infection pop up while visiting a friend so I wasn't close to my normal doc. This location…read moregot me in the same day and I was in and out with no issues. Dr. Lyman was informative and personable about my situation and didn't add any extras I didn't need. It's always good to have a doctor laugh at my silly nervous jokes I always make when seeing an optometrist. My mother was my optometrist my entire life, until she passed away recently, so seeing new optometrists can be a whole thing for me sometimes. That's where the nervous joking comes from. It was nice he had a sense of humor and talked me through the whole process. I highly recommend this doctor and location!

As a returning customer of Performance Eyecare in Cottleville, I was there in April of this year…read morefor my exam and I was encouraged to purchase "Eye Promise" supplement ($221) in order to hopefully improve a pending eye condition. The lady explained the daily doses and told me to come back in six months so Doctor Lyman could check for improvement of that condition. She said there wouldn't be a charge. I returned in September for the test. As the lady began the test, she informed me there would be a $25 charge. I stated that the lady before said there wouldn't be a charge. The only reason for this visit was for a test to check for improvement. She went out to ask somebody but came back and said they were all busy. She was fairly friendly before that but then her demeanor changed. I said it's not the end of the world but stated that's what I was told. She then took me to the exam room. As Doctor Lyman and I were talking another lady came in and immediately broke into the conversation to ask me how many more bottles of Eye Promise I wanted to buy. I went out with her to pay for them ($117). She was not friendly or interactive other than telling me the total amount due and that there was the now popular additional charge for using a credit card. She got my receipt and I put it in my bag. She didn't respond with anything. Not a "thank you" or anything else. I could have been adamant about the $25 charge. While that is less than pocket change to me it's the thing of what I was told in April. I followed Dr. Lyman to Performance Eyecare because he has been taking care of me for MANY years. I was not nasty or ignorant about the charge. I always show respect to those who do their job to sell me a product or service. I expect the same from those who need ME as a customer. I walked out the door and wondered what I did wrong. I paid what they told me even though it was incorrect but I didn't disrespect them. When I was in retail the owners would sometimes remind us that the customer keeps the business open. Disrespect and foul attitudes towards a pleasant customer will often be devastating for the business. Also, the employees of Performance Eyecare appear pushy to increase sales. I don't appreciate that either. Dr. Lyman has always been kind, attentive and respectful to me over the years. However, some of the other employees are my reason to never return. I won't pay their expensive prices for foul and uppity attitudes. Also, this business will text me after I've been there to ask me to take a survey. I gave them a perfect review after my prior visit. I then got a thank-you text for my "great feedback" and was asked to share it on Google. After my review pertaining to this last visit, I heard nothing. They didn't have the integrity to contact me. I gave them time however they only respond when the review is warm and fuzzy. That's alright, now this will be posted on Yelp and Google.

The office staff was stellar, though I found Dr. Hegyi to be a bit brisk. I was a walk-in today, so…read moreI was grateful that I could be accommodated quickly. I was a first timer to this location today, and I would not visit again, unfortunately. The front area looks like it has been renovated or updated fairly recently, but the building is old. The exam rooms are showing their age, and are not well insulated for sound, making them not as private as I'd prefer. The form I was asked read and sign, pre-appointment, could've been straight out of a comic strip... It was a copy of a copy of a copy, it appeared. Black and white, double-sided, and really streaky vertically. Almost impossible to read a line of it, especially given that I was there because I misplaced my last pair of readers a couple of hours before I walked in. So I asked the receptionist about the content, and the purple highlighted sections where I was to sign or initial, assuming it was typical pre-exam patient release form legalese. (It was.) BTW, I went in for a preventative annual eye exam, and as I only wear readers, I'm unable to speak to the experience of purchasing glasses there. Overall, a meh on the exam.

Spent a long time picking out my frames. They were marked and measured. Then when I came back to…read morepay for them they couldn't find them. After 2 days I got a phone call saying they found my frames. They had not. They pulled a similar pair off the shelf and tried pass them off as my frames. It was an absolute lie. This entire process was an absolute fiasco. And this will be my last visit to Clarkson Eye Care.