needed some gas pipe replaced due to leaks. David came to give us an estimate. Told us how much, seemed excessive but needed it done As our gas was shut off. Also told use we would be first on the list for the next day 8 am and that he would be there. neither happened. two man crew showed up around 10:30/11:00. Said we were second on the schedule. Told David would not be coming. Crew that came were great. Very friendly and informative And did a great job. However, David also said he would be there to get Nipsco here to turn the gas on and get our appliances re-lit. Crew said they couldn't stick around for that. Again, will re-iterate the crew that came were great! Clean and efficient but just didn't get the service we were promised By David. Empty promises by the salesman. Good work by the crew that came. Be weary of the salesman. read more

If you need a professional plumber do not call Regional Plumbing Heating and Air. My wife made an appointment for Regional Plumbing to fix a toilet on Wednesday in my mother in law's home. She made the appointment a day in advance. I was listed as the contact for the appointment so I made sure to be there with check in hand ready to pay. I got a text message that a Logan Berry was on the way and I was there waiting for him. He looked at the job. He told me he needed to go to his van and write up the invoice and he'd take care of it. About ten minutes later he came back with an invoice and I paid him the full amount. I'd dealt with Regional on one other occasion and they did an outstanding job so I just assumed that was how they always did business. I thought he was going to go out to his van full of tools and plumbing supplies and return to do the job. That was my mistake. After Logan Berry got the payment in hand he got on the phone with a dispatcher named Rosie. He told me he would be back Friday to do the job. I told him that wasn't going to work and that he needed to do the job today. He conversed with his dispatcher and thought we were going to negotiate the timeline after he'd already accepted the job. His excuse was that he needed to purchase parts because they weren't in his van. I told him they sell them right down the street at Menards. He talked to his dispatcher some more and assured me someone would be out after 5PM to complete the work. Then he left. After he left I called Regional Plumbing's office and got Rosie's phone number. I called her and told her we had an appointment for Wednesday, not tomorrow, not Friday. I told her there would be a stop payment on the check if there didn't do what they agreed to do and took full payment on a job accepted. Rosie assured me they would be on time later that evening. At 7PM I got a call from Patrick who apologized for the tardiness and said he had some unexpected issues on a job. I told him not to worry about it that I'd already put a stop payment on the check and I would do it myself when I got off work in the morning. So I did the job myself. It took longer and we were out the $35 charge it took to stop payment to an unscrupulous company who dispatches vans with no supplies. These guys run around town grabbing money from suckers and I was the sucker yesterday. I would have never paid in advance but I was going off previous experience and they used to do good work. But apparently they got bought out by a bigger company called Four Seasons and now they're just a bunch of scumbags who run around town screwing people over. read more

I had them come out to rod my main line. And come the next day it's started to back up again. After just 24hrs 500.00 Todo they did it. They refuse to come back and do it the right way. I had another plumber come in today and he said that who ever did the last rodding didn't do the 20 or so feet and didn't even go and rod it from the inside of the house like it should have been done. Here is a pic of the new plumbers bill which was 75.00 cheeper then thiers with A 90 day warranty on the work they done. read more

These people are crooks. They will try to sell you new equipment even if current equipment is repairable. Shady sales practices to try to make you think you're getting a deal. Never again! I'm done with this company. read more

We had Rafael at Regional out to install PVC intake from outside to our furnace. In addition, he installed an APCO Whole House UVC Air Purifier. The work was done neatly. Rafael took the time to explain how the purifier worked. We are completely satisfied. read more

I should have read the yelp reviews before having by dryer vent cleaned. Total Rip Off!!!!!!!!!!!. !st call they arrived, very helpful, efficient professional, assured me that dryer vent was clean. Operated the dryer for 2 weeks after, absoloutely no improvement in time it was taking to dry clothes. Called Samsung to have someone look dryer as it was less than a year old. Samsung did diagnostic and determined it was a VENT issue, blocked. Called Regional out again, they went over the vent and found that it was blocked outside on the roof by a screen, removed blockage that should have been done the 1st time. Charged me $150 for the 1st call and an additional $100 for the second call, when I complained about the 2nd charge they sent me pictures of the 2nd cleaning minus the photo that was shown to me when they attempted to clean the second time showing the blockage they had not removed. LIARS! But that is common practice these days is to lie about a failure to perform service the 1st time so they had to come back the second time. DO NOT USE THIS COMPANY....THE WORST! WISH YELP HAD NO STARS, I HATE EVEN GIVING THEM ONE! read more

Thad came out and charged us $1700 to clean out the water heater. He seemed so nice and knowledgeable. I live out of town so he spoke with me on the phone and told me what needed to be done. My mom called him back out to give an estimate for a clogged outside drain and he was so rude and dismissive to my elderly mom. This time the quote was $1400, but this time he treated her like trash. I wish I had've been there. read more

We recently purchased a home and had to have the furnace, ac and duct work replaced. Joel came out and talked us through the entire process. He arrived when he was scheduled to arrive and was nothing but professional. We made the purchase and a week later the techs came to do the removal of the old equipment and the installation of the new. We are thrilled with their service and the equipment works perfectly. We really appreciate their timeliness, reliability and service. read more

Do not use this company. My shut-off valve to the whole house was leaking even when it was turned off. It is in a difficult to reach area under the mop sink and behind the washer on the floor. I have a bad knee and a bad ankle, so this is extra difficult for me, and is only going to get worse as I get older. I called Regional and they sent Thad out. He told me they could put a second shut-off valve in that would be more accessible, and I wouldn't have to get down on the floor. I agreed to the 2nd shut-off, at a significant cost, thinking that would be good as I get older and less mobile. He told me they would have to come back on Tuesday to do the work. On Tuesday, 2 technicians showed up to do the work. They finished and the second valve was installed on the floor even further behind the washer, making it even less accessible. They claimed it was impossible to do what Thad said they would do. When Thad called me back, he denied saying that they could make it more accessible. I would never have agreed to the extra expense of a 2nd valve if I had been told that it wouldn't be more accessible but less accessible. Not only that, but they cut off the handle to the shut-off valve leaving me with a jagged, sharp 1" of metal to turn off/on the valve. Regional has done nothing to rectify the situation and shows no remorse or sympathy to the mess that they left me with. read more

I am a business owner that leases my commercial building. The landlord was ordered to have the plumbing redone; he contacted Regional Plumbing. They came in on quite a big job- that required them to schedule with me; since they had to do all the work inside of my business; that I OWN. I scheduled them to come the week I was off for vacation; and told my employees that they could not work those days; due to water being shut off.. to make this as short as possible... pulling them up on my camera while I'm 9 hours away; from the start- was to say the least horrific. I watched my business get torn upside down... ZERO respect! They bent, broke & left over half of the ceiling tiles out- we have 3 buckets currently out from leaks we didn't even have before; they got plumbing glue on everything!! It was a disaster!!! We also opened our camera the night they said they finished the job; to see my business door WIDE open, lights on & no one there! They didn't even lock it up!!! I can not express this enough; how unethical this company is; how disrespectful & absolutely unprofessional. I have videos & photos on my Facebook review on their Facebook page. If I could load it to this review; I would! The owner had zero remorse.. I worked so hard to create my business & for people to come in to fix a problem & created many more, is heartbreaking! The owners only concern was who signed his contract & who paid the bill. He spoke down to me as the owner of the place of business, & had no respect towards me. I hope they are ashamed of themselves read more

See all

Chris and David arrived a couple hours after calling for an appointment. Both men were extremely helpful and professional. They did a great job servicing and cleaning our ac unit. Thanks, Regional! read more

My toilet valve was leaking. It had an odd type of flapper cover. I described my problem, I told Regional that I was certain the tank mechanisms would have to be fully replaced. Two plumbers came in a few days. They looked at the toilet and came to the same conclusion as I had stated. They had to go to the hardware store to purchase a replacement as they did not have one on their truck. Arriving back at my home in 10 minutes, one plumber proceeded to remove and replace the entire tank mechanism. It took less than 7 minutes. I was charged $370.05. There was no need for two plumbers (one might possibly have been learning) and the cost for 17 minutes total and a tank mechanism assembly was, in my opinion, exorbitant. I will not use their services again. read more

On May 25th David Taylor from Regional Plumbing came out to perform an A/C clean and check. Temperatures that morning were 56 degrees. Days prior to appointment temperatures were in the 80s. Our unit ran perfectly during the heat wave. Unit is only 5 years old and thermostat was 2 years old. The technician could not get the ac to stay on to perform his task. He then quoted my wife $467 for a new thermostat. Stating our thermostat was broken. I then called the office to discuss this issue. I suggested it was too cold outside and that was preventing my carrier unit from running long enough for him to do his task. The lady then told me on top of the $69 cleaning fee I'll have to pay $100 for diagnosing the problem. I refused the diagnostic fee. David then was on the phone with his manager talking through his situation. After numerous resets he was able to perform the checkup. I never needed a new thermostat and I believe in my heart this was an attempt to take advantage of us. I was told are you sure you want us to leave the unit inoperable with the 90s coming that weekend. I said yea it was fine before you showed up and it was an outside air temperature issue in the first place. I purposely waited a while to post the review to see how things turned out with my inoperable unit. It's June 15th and everything has been running as it should. Once again it's time to find another hopefully honest company. read more

All I'm going to say is get a second opinion they were called out to fix a problem in my home quoted me 3000 out of pocket for a outside clean out told me it's was a code called and found out it's not code it's optional to the owner to have one only required on NEW construction and documentation was falsified and sent to my warranty company I guess to get more money the city sewer ppl told me my line was half of what they claimed to have rodded and it wasn't possible to go that far and it was no busted pipe!! They also told me for the amount they was charging I could get my whole sewer line replaced ALWAYS GET A 2ND OPINION!! read more

Put in a request for a quote and the 1st to call back. Very quick to respond and very quick to provide the quote. Very fair quote with the Furnace/AC package. Regional has a very safe security process when techs come to your home. Very trustworthy. OK'd the quote and received a call very quick with an install time in a matter of 4 days. 2 gentlemen that came very kind and informative. Glad I made the call. Smooth and professional Thanks Regional Randy read more

Very disappointed - bought new furnace and AC in November 2021 and everything was fine until I turned on the AC in May 2022, two weeks later on Memorial day it stopped working, when a service person arrived they told me the outdoor unit was completely fried, they thought a lighting strike but there was no visible damage so I doubt that is what happened. They installed a new outdoor unit and also replaced the lines to the indoor unit. Less than 6 weeks later it also stopped working. On Friday a service person thought there was a leak but the pressure was fine so obviously no leak. When they came back out on Monday, the new service person confirmed no leak and got unit running again. Two days later is stopped again and this time it was determined to replace the blower motor and circuit board. During one call i was told to check the cooling coil and in fact it was frozen and on the first call there was all kinds of water on unit and floor but service techs were clueless. I was never offered any kind of apology despite the fact i was without air conditioning for nearly two weeks during this hot summer. read more

I had regional plumbing come out a few weeks ago to troubleshoot my sump pump tripping the GFCI outlet it was plugged in to. The solution they gave me was plug it in to a non-GFCI outlet. Well I trusted them, thinking they knew what they were doing. Big mistake! Tonight (Friday night) my sump pump stopped working no matter what outlet I plugged it in to and my basement flooded. I called Regional Plumbing standing in the basemen with water up to my ankles and the best they could do is schedule me an appointment for Monday morning! Customers be aware! This is NOT a trustworthy professional plumbing service! read more

Through our water and sewer line protection contract we were advised we would be required to use Regional Plumbing to determine why we had a sewer smell in the yard and inside the garage. Regional techs arrived and used a camera to check the lines. They identified three areas they felt were problems and provided an estimate for repair. I confirmed twice with the tech on site that the estimate would need to include repair of all three areas. We received the estimate and saw that only two of the three areas were specifically identified but the third problem was not specified in the estimate. We called Regional, and through their secretary asked again to confirm that all the problems, including the third area that needed repair, was included in this estimate. The secretary contacted the tech who prepared the estimate and assured us that the tech said "yes", the third area was included in the estimate. After this confirmation, we then scheduled the repair. The owner of Regional and a tech arrived and began work. Two of the three areas were repaired. We asked the owner and the tech if they were going to repair the third area. The owner gave a "thumbs up" but said that he was going to try to contact the protection contract rep to see if they would cover that repair. It was our understanding that we would pay the entire estimate for repair of all three areas and if the protection contract company covered any of the repairs, we would be reimbursed for those portions of the estimate. The owner said he had to leave to check on some other jobs they were doing that day. He promised to return and camera the lines again as soon as their camera was repaired. We thought he would be completing the third repair when the camera was fixed. For over a week we continued to try to contact the owner of Regional, to find out when they would be returning to fix the last area. We received no return call. We were finally able to get in touch with the second in command who reviewed the information we had given him, spoke with the owner and determined that no additional work would be done without additional cost to us. I wouldn't use Regional again, nor would I recommend them to anyone in the future due to their bait and switch tactics in billing, apparent amnesia when it comes to remembering what was agreed upon, lack of professionalism, and non-responsiveness. As others have mentioned in their reviews of Regional, we also felt "shook down" when it came time to pay as they wanted all the money noted in the estimate under a guise that they would return and complete the job. We definitely were misled by this company. Common sense would lead anyone to know that the estimate should have included all three areas requiring repair identified by them, not just two of the three. We are not plumbers, therefore we sought clarification, twice when we first requested the estimate and again when reviewing the estimate, and were assured all three times that all three areas were included. Apparently common sense does not prevail with this company and in fact, when we specifically asked "why would Regional's estimate only include two of the three areas that Regional identified as problems?" the second in command didn't have an answer and quickly changed the subject. Regional is not concerned with common sense, only dollars and cents! read more

The technician was great. He was friendly, courteous and was able to diagnose the issue, explain what needed to be done and was able to fix it same day. I would recommend the technician again to anyone. However, I wouldn't use Regional again in the future due to a lot of misinformation around their billing. I was told on the phone (twice) that diagnosis fee was $59 and was waived if we hired them to do the work. When the technician was at our house, we asked a lot of questions around parts and labor time/costs. We were told that labor was $120 per hour and the job would take about two hours. The job actually only took an hour but, when it came time to write the check, we were told they don't bill per hour but as a flat rate fee. The technician used the example of, "If it only took me five minutes, I'd still have to bill you for two hours." The billing department did resolve the issue, in part (I felt that I should get more back than they were willing to give but life's a compromise so...). Everyone was very prompt to respond and courteous though so I'm guessing this was an isolated thing for me. Again, their work was very good, I just felt "shook down" when it came time to pay. I'm happy to pay what it costs but I don't like to be misled and I felt a little misled. So, three stars for the quality work and the likelihood that you wouldn't have the same issue I did. Minus two stars because I did have the issue and wouldn't use them again. read more

Absolutely horrible experience. Had to rework underground plumbing due to the plumber laying out the underground wrong. New house multiple leaks, poor workmanship. Several thousand of dollars worth of hardwood floor affected by various leaks. Had to cut, patch and paint walls in several areas due to leaks. Money was held from final payment, but they wouldn't stand by future inferior workmanship. Late, lousy and always an excuse or blame others rather than taking care of the problem. Mike, the owner won't answer phone calls due to how embarrassed he is of all the issues, in fact never came to house to see damages after they took occured. The only thing I ask is they correct their poor workmanship and make sure we don't have to worry about leaks! Mike is a liar and can't remember things he has said even though they are documented in email. I no longer recommend this company! read more

If you are not sure what is wrong with your plumbing and are calling this company for their professional $99 repair diagnostic..THINK TWICE!! I wish I had read some of these reviews before we called this company! They make their money on membership starts (yes they think they are a gym or private club) and if you don't take that they give you an outrages plumbing estimate of hundreds of dollars. I'm poor and retired I couldn't fork out that kind of money-when I tried fixing it myself I found out it was a 10 cent washer that was leaking!!! Thank God I didn't spend the money they wanted. Can't believe they are in business !!! read more

This place sucks! Of course no plumbing problem ever happens during a week day. Regional was contacted by NIPSCO Home Solutions, who we have our warranty service with, they said they would do it for a $99 emergency fee since it was a Friday night. Fine, I'll pay it, but after hearing the situation their tech said sorry, I am not authorized to do after hour emergency calls. He said they could come Wednesday. What?! It says right on their website they do emergency calls 24/7. What a joke! read more

Thad came over, went to my leaking shower drain and rooted it out for a few minutes, did not clean up his mess, came downstairs to talk to me and ordered me to put my barking dog outside so I could hear what he had to say, which was that he had no idea what to do or how much it would cost. I was dumb enough to comply. Neither of us knew the gate was open and when the mailman brought my dog to the door I flipped out. Thad acted angry and immediately gave me the bill ($336 for a few minutes of rooting out the drain). I finally called Weiler. Karl fixed the problem completely for half the price and was not disrespectful and angry like Thad from Regional was. read more

Our families personal choice for plumbing and HVAC service at our home and office. We have worked with Mike and MIke for years, and would be happy to recommend their professionalism to our friends and family. read more

If you are considering Regional Plumbing in Valparaiso for a leak, I would reconsider. We had a leak which had caused considerable damage to dry wall downstairs above our fireplace mantle. We called Regional on the 24th of July. We could not locate the leak at first but remembered a broom closet upstairs, above the leak, had been a bathroom. We found a small trap door and found the leak inside from the old toilet line on the 24th. Technician Justin came out on 25th. We showed him the leak. He took pictures and could not figure out how to fix it nor could his boss whom he had called. He said it would cost about $ 330 to fix, and he would call us back when found parts. He never called. The leak got worse, and we had to turn off water in house except for brief intervals. Called Regional on Saturday, July 28 and Monday, July 30. told them of the worsening of the problems. Today is the 31st with no return call to date. We finally isolated the small downstairs pvc pipe that supplied the upstairs line, we turned off the water, my husband cut the pipe, bought a cap for 85 cents and easily repaired the leak downstairs. Thank you, Regional, for being so incompetent and disinterested that you could not come out to repair a simple leak in a pvc line and did not even bother to call us back. Your rudeness saved us $ 330.00. Now we can repair our drywall and paint it thanks to my husband not thanks to Regional. read more

Honest, great work! They did an amazing job all three times I have had them out for different issues. They thoroughly explained the problem each time and I was pleasantly surprised at the economical cost. read more