The story is Oprah visited this REI on her way to Yosemite. I had to stop by the REI that Oprah visited and I needed something from there. Like all REI locations, this one is well stocked, clean, and has some great friendly sales staff. I quickly found the light I needed. The line moved quickly and I was out of there. Another awesome REI experience. read more

The staff here is more attentive than all my family members have been in my lifetime combined. Perhaps a story for another time? I was backpacking for the first time and the shoe section employees walked me through what seemed like every single hiking shoe until I found my perfect Cinderella pair. They advised on blister prevention which I have to say--worked! The backpack section fitted me and filled me up with sandbags for practice. I had no idea there was a world like this out there. I'm ready to backpack ALL THE THINGS! I look forward to the quarterly REI garage sales. Thank you! read more

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My son took apart his bike chain and wasn't able to put it back . The tall man working in the bike repair section there was super sweet and fixed it within seconds at no cost! As a mom that has little to zero knowledge on bikes I was afraid they would try to over sell me on some repairs , but not the case at all ! read more

All day five stars. This is the best and list fun places to shop. There is tons of out door goodies. Tons of cool shoes and clothes. The coolest sleeping bags, tents bivy sacks - name it. One hundred percent do shop here. read more

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I LOVE, LOVE, LOOOVE this place!! The people there are so educated in their department, super friendly, helpful and always so welcoming. It's a place I love to window shop for my next adventure, get ideas for a new trip, and purchase products for my next outdoor hobbies. The energy is super relaxed, along with the employees there. Even when I first went to this store many years ago, I didn't fit the "typical" looking customer at the time, but I never felt judged. Staff was always generous in conversations and ready to help me with whatever questions I had. The environment is welcoming, but just be prepared to spend $$$ because they have everything you didn't know you needed for your outdoor adventures (: read more

My wife and I purchased bikes at REI and were excited to be able to get them tuned up for free during the first year. Unfortunately, we don't live that near the REI store and would have to drive two times, once to drop it off and in a few days to pick it up. Not exactly convenient. The bike shop guy was kind and apologized, but didn't have any suggestions on how to fix this issue. I guess it is better to buy your bikes at your local bike dealer. read more

I got an email saying my bike was ready to be picked up. I planned my schedule carefully and drove 2.5 hours after a long ten hour shift. I live in Yosemite Valley. The nearest REI is 2.5 hours away. I get there at 6:40pm. I notice it's windy outside. Closing hours are stated on the phone and online as 8pm. I notice a sign on the door saying, and I quote: " Closed Early Due to Hazardous Air Quality" . WHAT!? I just drove two hours after work to make it in time to pick up my bike that I desperately need to get myself to and from work every day. I couldn't believe it. I wouldn't have been as upset if I lived locally but I literally drove 2.5 hours specifically to go to REI. For the record, EVERYWHERE else I went in Fresno this evening was still open. read more

REI - Can't believe it. - Sports Wear Near Me - Fresno, California

I have to limit how often I go here...except that I find it hard not to sneak a peek every time I'm at Riverpark. For anyone who is an adventurer or outdoors person..or who dreams of adventure, this place is great. Yes..it can be pricey...but it has a great resource for guide books, warm wool socks, and winter hats. And, of course gear for any type of outdoor adventure or excursion you could imagine embarking on. Oh yeah--and every month, they have community activities, some for a fee and many for free. you can get the updates online, via email, or at an informational display between the entrance and the registers. read more

Today was my first time in a REI store. The building itself is eye catching and the inside is just as cool. I came in quick to get one item so I was in and out fast in less than 10min. I didn't know the set up of the store but luckily I saw an employee who was very helpful and helped me find the item I was looking for in no time. The few Yelp comments I read kept mentioning how understaffed they are. Once I walked in it wasn't completely packed but there was definitely about 20 people just on the first floor. I did notice that and that's not the fault of the employees but I did have to search for help. Another thing to consider is that this store is going to be a lot pricier than other sports good stores and you can expect that because of the location. No surprise. For it being my first time I am satisfied with the help I received and the selection of the store. Now the item I came for was easy but perhaps if I came asking questions about rock climbing equipment or the selection of bicycles perhaps I would have had a different experience. Overall it's a fun store and I will probably return. read more

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Friendly, well stocked, quality stock, and I really like the used option in store and on/line. I have been a member of REI more than fifty years read more

I love REI so the dings for this particular location are for the not-so-efficient curbside pickup and long checkout line on 100+ degree days. The store is so large that it is balmy inside even with the AC running on extremely hot days in town. I ordered a couple of ship to store items and couldn't tolerate the heat outside (and didn't want to leave the car running while I waited). I went inside to wait in the long line to pickup my order and return another. By the time I got to the front of the line, whomever was sent to pick up and drop off my ship-to-store items came up to me and asked if I was expecting a package. I said yes, but actually there should be two. I finished up my return and then moved over to where there was an empty cart to await my second ordered item. Hopefully they have gotten more into the swing of things now and the AC can actually cool the place while employees more efficiently retrieve packages from the storage area. Nobody should be idling outside in the heat waiting 20+ minutes for ship-to-store curbside pickup items, nor should they be outside in the heat for that long if they turn their car off. read more

Wanna give special recognition to Alexis. She went above and beyond with helping me pick my climbing gear. She was extremely patient and knowledgeable. read more

REI - Sports Wear Near Me - Fresno, California

Ugh I always end up spending way too much money here ... I just loooooove hiking gears , hiking pants , shirts , shorts , hats , socks , etc.... I'm like a kid in the candy store here at REI. I bought a pair of Nike dry fit leggings which I absolutely love because there's a pocket on the side of the leggings big enough to hold my phone. You know how annoying it is when you are out hiking and your hands are full with trekking poles and/or water bottles and don't know what to do with your phone!!!! Guys pants come with plenty of pockets , so should women's !!! And I just had to get this cute bright orange color tank top from North Face. So soft and comfy. Perfect for hiking during warmer weather. I'm excited because the Glacier Point road is opened for the season now. And lastly , I had to get a Colombia button up shirt because once again it's perfect for hiking. Dark color doesn't show dirt. When I'm out bushwhacking in the wilderness, my clothes tend to get dusty and dirty lol. I'm super excited to be out hiking up the mountains this weekend thanks to my new outfits :))) read more

I have shopped at REI Many times But what made me appreciate them even more was there classes I recently learned they give classes The class topics range from bike maintenance to using the bathroom in the outdoors I loved the class i attended about international travel and plan to continue attending classes at this location read more

I desperately needed a pair of cycling shoes & cleats, so I decided to pull into this REI as I was passing through town to snag them. Amidst covid I guess they're now implementing a pick-up only model, which would have been ok had I known what brand/size I was in need of. While maintaining distancing standards, one of the employees informed me that if I used the REI mobile app, I could find shoes they had on the shelves right now, and I could get my order fulfilled as soon as I submitted it. I ended up submitting my order one minute prior to closing time, and the store manager made sure they picked out & delivered everything I needed. Amazing service, amazing store & inventory. I'll definitely be back. read more

I had a great customer experience today. I have some Salomon trail shoes with these goofy laces. They started to unravel. I went to the store to buy some new ones. They were clearly going to be a pain to change. I asked if someone could give me some instructions. An employee named Michael looked up the video and he made a couple of tries to get the laces started with some struggles. He suggested that I leave my shoes and said he'd call when they were ready. He was friendly throughout. I'll be back on the trail tomorrow because of his service. Thank you REI and Michael!!! Craig Scharton read more

REI is exactly like Whole Foods Market is to the grocery world. Great products, great service, but you WILL pay dearly for it!! Need some evidence? Well, ok. How about today 9/6/17 REI sells Mountain House Classic Assortment bucket for $92.00 At Amazon its $57.99. I sometimes look at REI, but then buy at Amazon or elsewhere. Nearly everything I look at is like this. Clothing, tents, trekking poles. Everything. read more

Flipping amazeballs. Ok Ok...before this location, I was an REI virgin. Totally unaware of the magic inside, I stepped into what I can only describe as an outdoor lovers nirvana. There's everything one might expect out of a outdoor store, times ten. Patagonia for all!! I came on Black Friday. Probably the worst day ever for coming to a mall, especially one located outside of my hometown, and for someone that hates the crowds of malls. But we had gift cards (thank you Rewards points!) and were seeking some adventure. As my fiance carefully stalked someone for a parking spot, I got a head start and began my shopping experience. I immediately headed upstairs and found myself with an armful of nicely priced Better Sweaters; my go-to winter wear. My fiance eventually found me and he too began stocking up. Overall, this store is a good size with a decent selection. I'm sure there are bigger and better REI's out there, but this one is nice for Fresno. The customer service was also very friendly, especially for it being crazy Black Friday. We were graciously offered help in every department, and even offered a dressing room for our items. What makes REI stand out from other big box sporting goods stores are the staff. They know their stuff and are ready to answer all your questions and fit all your needs. Yep, it's definitely amazeballs. read more

Selection is huge, service sucks. I mean, it REALLY sucks. First off, it seems like every time I go in there, they are under staffed. If you have a question, you really have to seek out a person, and it's almost comical. I feel like I have to chase them and finally corner one. Recently, I had a return. They state very explicitly they have a 100% satisfaction guarantee. The product I was using I had for 2 weeks, and it was gently used. After about 2 weeks, I decided it was not what it had claimed to be, so I decided to take advantage of their policy, 100% satisfaction policy. When I tried to return it, it was like I was being questioned..."how long have you had this? It looks like it's been used a lot. It looks beat up." Completely unnecessary, and quite frankly, I think the salesperson was just being a dick to be a dick. In a world where you can buy good gear at any number of places locally or online, you have to be better than that. Customer service is the only thing that's going to make me spend $200 on a pair of hiking boots there vs. some other place. read more

We were driving up to the Sierras to do some backpacking when we realized we did not have enough room in our one bear canister to hold all the food we needed for the long weekend. The only store within any reasonable distance was REI in Fresno. It closed at 9 PM. Google maps told us we were going to get in at 9:45 PM. I called the store and Kevin from REI offered to stay until 9:45 on a Friday night to sell us a bear canister. When we showed up, Kevin was very friendly and seemed more than happy to stay late at work for us. Customer service like this is the reason I will continue to shop at REI for all my outdoor gear and equipment. read more

This location is a bit smaller than some REI locations. The smaller size results in some departments being truncated. As with all REI's the staff is professional and helpful. The selection of gear and outdoor clothes is great. Can't beat the return policy. As with most REI stores I've visited you can usually get into a free outdoor oriented class or lecture, nice. read more

I needed to get a few things done, such as a quick inner tube replacement on a bike tire that I just didn't have the time to do, pick up some fuel, and then, since I was waiting, I asked some of the folks a few research questions one of my friends had posed to me (about studies of girls in the outdoors) as I know REI has been showcasing some great work in this field. Everything was finished in less than 20 minutes and everyone was super nice. Helps it wasn't a busy time, but hey, they didn't have to help with my research and they did. Good people there. read more

Went and bought a $600 mountain bike, workers were helpful and polite but a little distant, I think my grooming wasn't up to their relatively privileged preppy standards. I could sense some of them watching me to see if I was going to steal something.. But before they knew if I was gonna buy anything they at least let me check out any bike I wanted including ones that were hard to pull down from 20 feet off the ground hooks. I checked about 5 Bikes Test Rd. three and then made a decision to buy which I think surprised them a little. read more

I love this place. REI has everything for the outdoor and travel enthusiast and more. You can buy, or even rent, many outdoor essentials. They also offer classes on everything from snowshoeing to climbing Mt. Kilimanjaro. The Fresno store is not as big as some of REI's other locations, but it still carries most of the same stuff. If they don't have what you want, they will be glad to order it for you. The staff is very helpful and, just like the company, always strives to make sure you leave happy. read more

Another great REI location conveniently located on the way to Yosemite just as you are heading out of Fresno. Well stocked and helpful staff are the REI norms. One big plus, the store had a sign for extra Half Dome permits! Looks like they are helping fellow hikers out with the new mess that NFS has burdened us with, way to go REI Fresno! read more

It's like REI is speaking to me, Stanley has arrived and he needs camping / hiking / kayaking / cycling / etc etc equipment... This place is great. Tons of cool things to play with. Friendly staff, somewhat knowledgeable ( talk with the older people, they are way experience and really personal ) I wish they rent out kayak equipment. The free classes are helpful, but it's just the basics, not training like ( those will require money ) Other than that, they have most things in stocks...well...they keep almost everything at least five years or newer. I've seen some really old being sold at premium price just because they got really good reviews. Other than that, I would suggest shopping rei outlet or elsewhere online. read more

This is my favorite REI because they have the BEST USED GEAR SALE EVER. I reside in San Diego, and sometimes travel up to Nor. Cal so there are days when I will literally hit 3 or 4 different used gear sales in a 2 week span. The SD sales always have a line from 8 am and things get grabbed QUICK. Same with the Nor. Cal ones... but HERE... you can wander in at 10am and there will be 8 perfectly good backpacking packs still around to pick from. The hiking shoes are always pretty much brand new with lame return reasons like "didn't like style" or my favorite one, "wore once - dirty" (it was really clean and only went on one hike). Otherwise it's like any other non-mothership REI :) read more

Super helpful and attentive staff. The staff member who helped us out was willing to check stock for us in different places since we were trying to get a jacket in time for a trip, and he was patient with all our requests for different sizes and colors and clearly explained the deals that were going on as well. read more

Always a good experience at REI! The staff member in the shoe department (I think his name was John) helped my mum find a good pair of walking shoes for an upcoming trip to the UK. He brought out different options for her to try on and gave good advice. Didn't hurt that he was cute either ;) wish I would've asked more questions about running shoes! read more

This is by far my favorite store. I do as much shopping with REI as I can, made even easier by the free in-store pickups for my orders made online. Their stock definitely isn't cheap things, it's all high quality. The REI branded things are usually very competitively prices with the name brands. I used to buy a new purse every month, but I finally bought one of REI's shoulder bags this summer and haven't even been tempted to replace it. It has all the right pockets & it's construction is flawless. I totally recommend becoming an Co-Op member as soon as you start coming back to the store. I look forward to my refund every March, especially since this year's will be pretty sizable because of the GPS I purchased last spring. There's no hurdles to returning purchases, which I had to do when the first GPSr I bought stopped working. The staff is VERY nice, I wouldn't mind going back into retail to work here! For Deaf shoppers, there's one or two people on staff who know ASL. read more

I cannot say thank you enough to Paul the best bike's tech that fixed my bike. Thank you so much Paul. Now my gear shift nicely & thank you for the lessons about bike how to shift the gears. read more

I was contemplating trying but not yet. Need transport & time. Im sure they're good if they have larger sizes.DONT want to waste your time. S.C. I just bought 3 pairs of work boots from Nordstrom, Rack,awaiting arrival. I'll get pants here. read more

Once again these guys really know how to treat their customers. Yes they do charge you a membership for you but its well worth it. Came in here with a torn tent that I bought over 5 years ago and they replaced it for free. It is a credit to the staff that works here that this it's a great job and I appreciate it read more

I went there to look for trail running shoes and Rose was amazing, helpful and took her time to explain everything to me. She was already so busy with others but with me she made me feel so welcome. I'm new to trail running and will continue to go back to REI for support. read more

R.E.I. (Recreational Equipment Inc.) has always been a favorite place of mine to shop. They carry tons of great brands and products from The North Face to Columbia Sportswear to their own R.E.I. label. All of the outdoor / camping / recreation gear is fun to look at as well and there is a decent variety. While it isn't as big as some of the other R.E.I. stores I usually shop at in the Bay Area, it is very nice that one has opened in Fresno at the River Park shopping center. I've also been a member of R.E.I. for a few years and I definitely recommend it. Every March, active R.E.I. members receive a member refund in the form of an annual dividend notice. The refund is typically 10% back on your eligible R.E.I. purchases throughout the year and you can spend this money just like a gift certificate (or you can redeem it for cash after July 1). read more

I love this store! It has all the outdoor gear you can ask for and the staff is so helpful. Every time I walk-in I am greeted with a smile and it is so welcoming. The staff is always there to answer your questions and tell you above and beyond facts about the equipment you are looking into or can help you find exactly what you need. It is a bit pricey but they do have their own brand line too. Overall, check it out! It's a one-stop, two story recreation shop! Only one thing I would complain about is at the used gear sale we went an hour early and did not end up going in until the last group (anyone with a wristband) was let in. All of the people who arrived maybe 10-20 minutes before the used gear sale began went in and were able to shop first. I had called the night before and was instructed to go an hour early so we could be in the queue. It was just really frustrating that I drove an hour to get there to end up getting nothing since it had all been picked through by the time I had my chance to shop. read more

Love this place!!! Knowledgeable and friendly staff. Vianca greeted my brother and I and spent 30 minutes with us making sure we had the right gear for day-hiking. She was over the top concerned with providing the highest level of service. Since that visit I've become an REI junkie. I've found all the staff to be top quality and when you have a problem with the product you purchase the staff is non-questioning and immediately wants to make it right. Also, the membership benefits are off the charts. read more

Usually I avoid reviewing big stores (seriously, who the hell bases whether or not they're going to eat at In 'N' Out Burger based on reviews here?!?!!), but REI I'll make an exception. My review is mostly based on REI in general, not necessarily the new Fresno store. First, being a hippy at heart, I love that that they offer so many hemp/organic clothing options. As a general rule, being a cheap bastard, I wait until sales to get them (dividend be damned!). So I find myself at the store often hoping to stumble across a great sale. I have a high success rate with these clearance sales! Also, the fact that they offer classes, seminars and expeditions is a really great feature. Often these classes are free, but reasonably priced for the most part. It's a great way to explore new recreation options (like for me, looking at starting snowshoeing this year!). The staff at REI, in EVERY encounter I have EVER had with ANY store, have been fantastic. Usually knowledgeable in their field, or at least able/willing to find somebody who is, and professional every time. Great people. As for the Fresno store, it has the best architectural details of any REI I've been to. The giant front beamwork (glulams? They don't really look like them, but my GOD they're big!). This is another reason I like to go here, truth be told. I dig structures. Also, anybody considering REI for the first time, the $20 membership fee (optional) is well worth it. It give you 10% back on non-sale purchases (end of year dividend), and gives you some discounts on classes. Usually it'll pay for itself the first class you take! read more

I urgently needed two bear canisters since two friends forgot to bring theirs on our camping trip. Anne in customer service was super helpful and nice even when I felt like I was rushing her as I was going to lose service over the phone. Thank you Anne and REI! read more

Two employees were helpful, out of what seemed a dozen employees. When I complained to the manager how rude the kids in the shoe department, the manager said " well....I'm really sorry about that." That wasn't it . Not a great place to shop. read more