I had a test for Lyme disease over 2 wks ago and no one has called me back - I have called several…read moretimes - either they cant find the chart, the Dr. on call or a the results. ????????

This urgent care is my go-to especially when it comes to my kids. They always have a show on for…read morethe kids in the exam room. They're always so kind with my kids and gentle. They're always super quick to see them and prescribe exactly what we need.

False Negative Flu Tests Causing work to make my boyfriend come in or get in trouble for calling…read moreoff, and only allowing me however many days my doctor feels i need, when i asked for just one more day just in case.

They are great and they accept my daughters Medicaid insurance we live in Monroe and my daughter…read moreneeded a physical and only had a few minutes to get it done and they made it happen and I appreciate them from the bottom of my heart

You cannot give a diagnosis until the test come back! I was never examined by the Dr. that was on…read morestaff. He gave me a urine test and then came back five minutes later and said I had a UTI. Sent me home with two prescriptions two days later my doctors office informed me that there was no sign of any infection whatsoever so four days later and the problem is still existing am giving the amount of starts because the receptionist and the nurse were excellent!! Next time don't use Chat GPT

I walked in on a Sunday, May 24th 2026, at about 1:00 PM, no one at all was in the waiting room…read more The receptionist asked if I had an appointment, I did not realize that one had to have "an appointment" at Urgent Care, I asked the receptionist if there was a wait and she said no but that there were had appointments every 15 minutes and she could "not guarantee" when I could be seen, even though again, the place was empty. In the midst of taking my insurance information, the phone rang and instead of asking the caller to hold so that she could finish just simply adding my info to the system (which I am sure they had due to this not being my first visit) , she took the call. She proceeded to talk with this call for about 10 minutes while I stood there waiting. Apparently, we was going to be sure I would not be seen due to, i(f there were indeed) "appointments every fifteen minutes" the next person was about to walk into the door. The receptionist had a terrible attitude from the time I walked in, this is definitely the last thing one needs to deal with when undergoing a sudden health issue. I had to interrupt her call in order to ask for my insurace card back so that I could go somewhere else that actually cared about their patients. Do better, Premier Health and perhaps try and find a bit more of a compassionate human being as your receptionist.

Showed up 15 minutes before appointment for routine screening, made sure to get all paperwork…read morecomplete and in beforehand so all I had to do was check in. There was absolutely nobody in the location, yet for some reason it still took over 20 minutes AFTER the scheduled appointment for anyone to come get me.

Okay, I get it, I understand health workers are understaffed and underpaid. I can and do forgive…read moremost. Anita, the one who took care of me, is beyond this. She is downright mean. I've never wanted to cry more than being told my incredible pain in my ear, is nothing. I tried to explain that whether or not it's red, I am in horrible pain. I even asked, if it's not an infection what could it possibly be, a shrug is not the answer I'm looking for. Beyond the lack of any sort of further investigation, she was super mean about it. I feel very genuinely belittled. I gave three because every other staff member besides Anita was so kind and caring. Front desk workers, the guy who did the initial. Anita, if you are seeing this, it's okay to hate your job and be overwhelmed and tired, it's NOT okay to be mean. I hope you can understand that.

I would not recommend this Hospital to anyone. I have supported Reid for years,and as a Paramedic…read moretransported several patients to the ER. Always had good treatment myself in the past as a Patient. However this weekend I took my wife there for chest pain. Had good treatment in the Emergency room. However the treatment from the Cath Lab and DrChoudary was very disappointing. A Nurse named Chris in the Cath Lab should be trained in compassion and care for the family and the pt. He came after me agressively in a waiting room because I wanted to speak to my wife since no one would communicate with me after her procedure. He has no place in the hospital. He should work on a Hog farm where he can herd animals rather than treat Patients the way he did. There were two employees on 4 east that were lazy and did not do what they needed to do. My advice to you is go elswhere this hospital has lost my confidence!

had to get blood work done for my 1 week old newborn and they told me they weren't doing a heel…read moreprick, but using a needle and getting the blood from his arm and using an adult size tube that they needed to fill. at the end she wasn't able to get a lot of blood and kind of admitted that she didn't know what she was doing when it came to drawing blood from newborns. this week we needed to get them redone and went elsewhere and were told that since he is so young, they weren't supposed to use a needle and draw from his arm. so they completely didn't know what they were doing and i will never be going there again, i will take the drive and go elsewhere every single time.

I was struggling with breathing and had a fever. They saw me right away and prescribed meds and I'm…read morealready feeling much better. Thank you for helping me out.

From the owner: "Hometown Urgent Care & Occupational Health offers fast, affordable and convenient healthcare for…read morethe whole family. 7 days a week with extended hours, we're here for you when you need us! Don't spend more on the healthcare you need, Hometown costs less than an ER visit or a trip to a hospital-based urgent care."

The wait was quick however they almost prescribed me medicine that I told them I was allergic to…read moretwice already. Then they said they could give me antibiotics or no antibiotics so I asked which one do I need and they didn't answer and just gave me pseudoephedrine. And they prescribed a $50 nasal spray and didn't tell me it was going to cost that much. Then I called the next day and asked if I need antibiotics and they just said come back in three days if I don't feel better.

I went to the urgent care because I thought I had a sinus infection as to turn out I tested…read morepositive for Covid the Dr there was excellent he had me back on track after 4 Days 100% I think this team was excellent

Suspected I had the flu, went and got tested. Only took an hour wait because one of their nurses…read morewent to the ER! Everyone was cordial and friendly. Not sure what these other comments are talking about. I'm thinking that they were the jerks in those scenarios and were unreasonable customers. No one I met was rude in any way whatsoever and were receptive to my situation and needs.

Such a great experience, the staff was so friendly and helpful. The type of care was high quality…read moreand efficient.