I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

Just tried this spot another shot and I decided I'm never coming back. It is extremely expensive…read more To start the big dryersif is 70 cents for 9 minutes, and 70 cents for every 9 minutes after that. The small dryer are 50 cents for every 9 minutes. I didn't know laundromats were for rich people now. This is a shame because I've been coming here for years.

We were traveling through Austin and needed laundry done. We've never used a laundromat before and…read morewent to this laundromat because Yelp reviews and we were very pleased. Top level service and comfortable, friendly atmosphere.

I've used them several times over the past few weeks, and the service has consistently been fast,…read morereliable, and convenient. Their same-day wash-and-fold service is a huge plus, and they even managed to get the lingering sulfur smell out of my clothes after I'd been struggling with it through several washes. Adel is also extremely personable and makes the whole experience feel welcoming. Highly recommend.

I've tried dry cleaners all over the country, and none compare to Westbank. I found them through a…read morerecommendation from a trusted clothing store, and now I see why they're so highly regarded. Jake and his team go above and beyond--especially when it comes to tackling tough stains. They've saved pieces I thought were ruined. Super grateful for their hard work and attention to detail!

Drop off some stained dress ans sweater. When you got it back look like nobody take care of the…read morestain. They said they did! Guess what? I took off the stains!!! Either you don't know how to do it or you just don't do you job right! And you asking me to pay?! For what service?

Same day service! Affordable prices and outstanding customer service from their "Scrubbers", the…read morestaff who pick up, wash, dry and fold your clothes. Great for single seniors with limited transportation options.

I love this laundry service! They pick up laundry directly from you at a scheduled time and return…read moreit within four hours. Everything comes back clean and fresh. The service I use includes washing. drying and folding. I have some items that I like to air-dry. I simply put those dirty items on hangers and they are returned the same way (cleaned, of course) so I can continue to air dry at home. I sent the laundry out in the linen liner from my hamper. It came back laundered as well. Laundry is returned in a sturdy and safe NoScrubs labeled laundry bag for future use. Our usual load is 20 pounds or under. Just to note, they don't do things like area rugs, etc. Towels, bedding are accepted. Be sure to tip your cleaner because it's well deserved. With tipping, the pricing is still less than or equal to what I pay using the laundry room at my apartment complex. However, those washers don't always do the best job. Highly recommend.

If I could give this business, zero stars, I would. They lost one of my suits and made me pay for…read morethe dry cleaning service of the suit I DON'T HAVE. I was told I would get a call on the status of my missing clothing and never heard back. When I called, the Manager yelled at me on the phone telling me she "did not have time for this". It has been two weeks and I have not heard anything from them. I went to the location and they handed me a piece of paper to fill out about my missing item that I have to return to the store. I am so beyond frustrated with the lack of customer service from this company. They don't even have a phone number that I can call to make a complaint.

After multiple weeks of trying to settle a problem with the management with no success, this…read morebusiness has left us little choice but to warn others against using this location. We dropped off two articles of clothing and received a receipt. When we went back to pick up the clothing a couple days later, my wife was told her clothes were not there. She was treated rudely by the employee in charge and was made to feel as though it was her fault that the clothes were missing. She brought back the receipt the following day to see if they could use that to find the clothes, and they still could not find them. Meanwhile, both the manager and her boss continued to tell my wife that if she could not identify the brand of her clothes, they would not be able to find them and she was out of options. (She had purchased them from a store that sells many different brands of clothing and therefore did not remember the specific brand.) They refused to take responsibility for over $200 of lost clothing despite the fact that we had a receipt that verified the exact date and time the clothes were dropped off. Then, one of the employees lost the receipt my wife had left with them so they could find the clothes and then blamed my wife for losing it, saying she never gave it to them in the first place. I understand things happen. Stuff falls through the cracks and even good businesses mess things up. But a good business is going to take ownership of their failures and do what they can to make it right, not blame their customers for their own mistakes, treat them disrespectfully, and refuse to rectify the situation - especially to customers who have been patronizing the business for more than five years. Based on other reviews, it looks like this is a pattern and unfortunately not an isolated problem. I'm planning to file a complaint with the BBB to see if we can get a reimbursement for the lost clothing, and will gladly update this review if JBC decides to make things right. Until then, my advice would be to avoid this business.

If I can give 0 start, I will. I took my $2,500 Burberry coat to this place, expecting professional…read morecare, but they damaged the fabric around the buttons and broke a drawstring. When I brought up the issue, the owner refused to take responsibility, claiming the fabric was "too weak" - yet they never warned me before cleaning it. Instead of offering a solution, the owner told me to go elsewhere for cleaning and they had no interest in fixing the damage. His attitude was terrible, showing zero concern on customer. The best they offered was a refund of the cleaning fee, which does nothing to compensate for the damage to an expensive coat. A reputable dry cleaner should stand by their work, not dismiss valid concerns. If you care about your high-end or delicate garments, I would not trust this place with them. They just won't take any responsibility. Extremely disappointed in their lack of professionalism, accountability, and basic customer service.

The employees are unfriendly, especially one of them (she is the one with eye-glasses, short hair)…read more Parking is always a problem because they block it off to prevent people from parking. When you try to park, they rush outside and act rudely as if you're just trying to park there instead of being a customer. When you tell them you're a customer, they give a ridiculous response like, "How was I supposed to know?" The ironing quality is poor; shirts are not properly ironed. They can't remove stains at all. And they are very expensive. I do not recommend this place.

A glitch with our home dryer required a visit to this laundry. I was impressed: clean facility,…read moremachines that work well, and nice staff.

Had to stop here since my washer was an hour away, but I needed to prevent a stain. The worker was…read morevery nice! She walked me through getting a reloadable laundry card (needed for machine use), informed me of the $2 card purchase fee, and explained how the machines worked. A double load washer is $5 and I could purchase a tide pod for $1. Facilities are nice and it was very quiet when I visited.