What a gem of a store. I thought jewelers like Mary no longer existed, but this store has old fashioned customer service, expertise, humor and Southern hospitality. read more

Tuel Jewelers in downtown Charlottesville was established in 1945 as a watch repair shop. However, today it's a thriving full service store. During their early days Tuel's took in mostly Railroad watch repair and certification. As the years passed they expanded into a full-service jewelry operation offering a variety of watches, jewelry, and silver repair. Along with retail sales they offered machine engraving, bead restringing, and battery replacement. It was battery replacement that brought me in as they continue this. Service was friendly and they replaced the battery in minutes. They even polished the watch up. Today, Tuel Jewelers continues to offer a full-service family friendly jewelry business carrying fine jewelry in diamonds, pearls, platinum, gold, and silver; rings, pendants, and bracelets; Its hard to find a store that offers both Jefferson, Virginia, and Mint Julep cups. Bride and groom gifts can also be found. Although on the pricy side these days with cheaper products, mall stores, mail order and big boxes it's the top notch service and quality Tuel Jewelers delivers on. read more

Tuel Jewelers - Jewelry Near Me - Charlottesville, Virginia

What a terrific place to discover as someone relatively new in Charlottesville. I've been to several well known big jewelers in town to try to get them to replace the antique opal ring left me by my dear mother, but most of them said they couldn't do it because it would damage the opal, the tips needed repointing, etc. Anyway, the store told how they work with opals to prevent any heat from damaging them, and said that some of the things the other jewelers told me needed doing did not really. Awesome! We also got a new watch band for my husband, and she replaced my watch band that had a funky way to clasp it, without charging me for a new watchband. Expertise and integrity. Highly recommend. read more

8/28 PM called twice no answer. The rest of this is just to fill the minimum review requirement

20$ to replace a small battery in a lady's wristwatch is price gouging. it took one minute and the wholesale price of the battery has not gone up that much. read more

Places like this are a treasure. Beautiful selection, reasonably priced, but the real standout is their cleaning and repair -- you won't find more knowledgeable or honest people in the city. read more

1st time going to Tuel Jewelers, went because of yelp reviews. They were wonderful. They fixed the clasp of my bracelet and I asked them to clean my rings. Before cleaning my rings, they checked them and tightened my diamonds - I didn't know they were even loose. I thought thank goodness I asked them to clean my rings, had no idea they'd go above and beyond. So appreciate their service, and so happy that jewelers like Tuel still exist! read more

Friendly knowledge staff. Have done business there whenever we needed nice jewelry. Trustworthy and experienced

I'm also someone who has only had minor things done here, including work estimates, but I've been impressed all around. Clear communication, no BS, always with a smile but not fake, clearly not trying to grab your money. What you'd expect from an old-guard Main Street establishment. Cherish these places while they still exist, and I hope Tuel continues to! read more

My experience with Tuel Jewelers has been exceptional. I sent in two Bulova Accutron (214) tuning fork watches for service. Mary kept me informed throughout the process. Tuning fork watched require a very specific set of skills. Mary and Tuel Jewelers have these skills and then some. I just received the watches back. I could not be happier. These 1960s watches look and run like new. I should also mention that, while servicing these watches isn't cheap, Tuel Jewelers' pricing is fair and reasonable... half of what some charge. I believe you can't go wrong with Tuel Jewelers. read more

First time visiting this jeweler to have some repairs made. Their customer service was outstanding, as was their work. Friendly staff and great prices. read more

Took my 1970 Seiko 6139-6001 "Pogue" in for repair after I dropped it and it had stopped working. Turns out I had broken a major component in the watch. Took about 2 weeks for parts to come in and the repair. When I picked up the watch I was told if there were any issues to let them know. A few days later I noticed the pushers were having issues. Brought the watch in and they took it back for repairs, no questions asked. They held onto it for about a month (stating they wanted to be sure it was fixed properly this time), but didn't charge me for the repairs. The watch is working flawlessly now! I will be taking my vintage watches here for servicing in the future. The staff was very nice and professional. The only thing I wish is that it was fixed correctly the first time; HOWEVER, the fact they fixed the issue free-of-charge really shows that they stand behind their work. Was also a bit pricey, but hey, "You gotta pay to play" when it comes to vintage watches I guess. read more

Tuel Jewelers - 1970 Seiko 6139-6001 "Pogue" - Jewelry Near Me - Charlottesville, Virginia

I just stopped in to have my watch battery replaced. The price is still $10 (including the battery) that it was when I had them replace it 3 years ago. The staff is polite, fast, and professional! read more

Located on the Downtown Mall, this store is truly a local gem. Mary is so friendly and helpful. She helped me go through some old jewelry I had inherited and assessed each piece thoroughly. Very knowledgeable and professional but also a kindhearted soul. read more

Friendly, personal service. Timely repairs. I like going to this local, family business.

I needed to have a ring re-sized and I'm so glad I found this place. The cost was very reasonable and the customer service was outstanding. This is a gem of a place, a family run business right on the downtown mall. read more

I purchased a ring today and I had such a pleasant experience with them, If you are contemplating purchasing an engagement ring or any other jewelry, do yourself a favor and stop in at the Tuel Jewelrs. You certainly will be treated well! read more

Tuel Jewelers - Jewelry Near Me - Charlottesville, Virginia

Let me just say that based on my ring's appearance, and the experiences my fiance and I have had (I went into the store with him on multiple occasions), we've decided to accept the ring as it is from Tuel Jewelers and take it elsewhere to spend more money to have it fixed. I did remove the long, detailed review because some of the things I wrote in my review were things that my fiance told me about when I wasn't there in person or on the phone to witness. This review will remain. Free speech. I am entitled to state my opinion, just as I am entitled to recommend other jewelry stores. We gave them a chance to fix the ring, but there are more things wrong with it. We are so fed up we'd rather spend more money to get someone else to fix it. We wish we read the reviews before going to Tuel. Make sure you get everything in writing! An honest, reputable jeweler will neither be reluctant nor refuse to give you anything in writing. They wrote that I should be unhappy with my fiance, not them. I can't in all honesty and fairness, because he did not do the work on the ring, they did. read more

I have only had minor repairs/alterations done by Tuel Jewelers but on each occasion have been impressed by speed, communication, customer service and price. On two occasions they have replaced my watch battery while I was in the store for $10 (battery price included). They have also reattached the glass face on the same watch after it fell off in under 24 hours for $35. Same time frame and price to get a link removed from my girlfriends bracelet. The two women I have interacted with have been very professional and amazingly sweet. Couldn't recommend them more. read more

Because Tuel has always been a presence downtown, I thought they would be reputable; these are the key takeaways from my dealings that indicate otherwise: 1. Poor communications: while they called to give an estimate, there was never any follow up afterwards; 2. A commitment to lying: when I tried my best to communicate my concerns, I was countered with lies by the two people who staff the store. 3. Rudeness: while the young man in the shop exuded an affected boredom, the older woman, presumably owner, has little connection to reality and responds to any attempt to do business with a sarcastic or outright rude response. Consumers communicate with each other; the abuse I experienced here results in a narrative that for the rest of my life I will share with neighbors, friends, and anyone who asks me about my experiences with this stain on Charlottesville businesses. read more

I would highly recommend Tuel's. My fiance wanted to design my engagement ring and Mary at Tuel's was so helpful with useful recommendations and support of his choices. Mary created the perfect ring with all of the features just as my fiance envisioned them. She was so sweet and wonderful and the ring has excellent workmanship. We will both be getting our wedding bands there as well. read more

We've been coming to this family-owned business for years, and have been so well-served. They are fair and honest, and they stand by their work. (In fact, we save our jewelry repairs for Christmas in Charlottesville, even though we live in New York!) read more

I'm not a big jewelry person, but had a ring resized, a pedant worked on and some basic work done on a watch. All the work was great. But I really enjoyed talking watches with the staff. While they are a Bulova dealer their watch knowledge is very good. The customer service is great. It's a wonderful store with long history in town. Highly recommended. read more

I have been going to Tuel for the past five years and I've consistently had great experiences with them. When I was a poor student, they designed a very nice engagement ring for me which showed off the modest stones I provided to good effect. They are by far the most courteous and helpful jewelers I've found in Charlottesville, and they are reasonably priced to boot. They've continued to be my go-to place whenever I buy jewelry or have it repaired and I've never had a bad experience. read more

When I picked my wedding bands today, the woman there was so rude and started yelling at me and calling me names repeatedly and disresspecting me , how dare I ask her questions about the merchandise that I ordered and paid for , bullying me and reducing me to tears. She continued to insult me with names and told me to never come back to her store . I left the store shaking and crying . I could not believe what just happened, especially that I tried to be nice to her. The woman should not be at the counter abusing costumes like that with offensive name calling. This is so sad and so unprofessional . I will never ,ever return there knowing that this woman might be there and abuse their clients. Also, wanted to add that another lady that works there called me the following week and finally explained the question of leftovers to my husband and me ,and that all the gold that I provided to her was used in the process of making the two bands. Something that the other woman should have done in the first place in a proffesional and respectful manner. read more

Mary saved a fairly expensive (in my world) Luminox watch that I dropped (accidentally, but with force!) on a ceramic-tile bathroom floor, cracking the crystal and getting microscopic glass fragments everywhere including down in the works! I was so pleased, plus the pricing has been fair and reasonable across the board. VERY HAPPY that someone recommended Tuel's, I am so psyched to have them here in Charlottesville! read more

This is the real deal. In business 71 years. Family owned, family operated (four family members in 3 generations there today when I visited). Totally "can-do" - replaced two watch batteries for in 10 minutes for well under $20. Other jewelers here send them out to be serviced and start at $25/watch. Sweet people. I'll be back. read more

They were EXTREMELY RUDE to me without provocation. My watch needed to be serviced with them for a few days so I asked for a receipt, which they had not offered me. Seems logical to me to get a receipt when leaving a $1,000 watch. Before leaving, I reviewed the receipt and politely asked a question about it. The manager/owner came over and tore up the receipt and very rudely told me they didn't want to service my watch any more. I was dumbfounded because things seemed pleasant until then. I tried pacify the shopkeeper but she just kept rudely telling me that I had been too picky and to take my business elsewhere. They did me a big favor because I found more reputable jewelers afterwards. Others were not surprised about my experience at Tuel and had horror stories of their own. There are far friendlier and more reputable shops in Charlottesville. read more

I had an aquamarine ring refitted by Tuel's. They did an excellent job very quickly. They also correctly identified the maker of a string of pearls that another jeweler had misidentified. read more

I would like to thank Tuel Jewelers for ALWAYS helping me and my family. For generations our family has come to Tuel Jewelers for all of our jewelry needs. They have always gone above and beyond to help us even when we needed things in a hurry. It is sad to see that people write horrible things about businesses and can get away with it without REALLY knowing who they are. I am sure the ones that wrote these reviews wanted something for nothing because the reviews do NOT match who this great place is. I hope they are here for years to come! read more