They have interesting stuff here and some are very nice. However if the stuff they do not have in store, when they order it for you, they charge you shopping, and their shipping charge is pretty expensive! Something that we want to order which is just a small lamp that's about $350, the shipping is 10% of your order. Compare to some other high end furniture places like room and board, crate and barrel, if they don't have the stuff in store, they ship it for you for free or if you buy a lot of furniture, it's $79 for R&b for a whole truck of furnitures and c&b is $99 I believe. So, if I buy $8000 worth of furniture and lights, I'll be paying $800 just for shipping?! Just something to think about. But they do have some unique stuff that is not too crazy read more

Bad customer service both times I've been there. They didn't have the replacement bulbs for the outdoor filament light strings that I bought 3 years ago. You'll get better prices and better customer service elsewhere. read more

Rejuvenation has put me in a situation that is careless, thoughtless, self-serving, and unprofessional. I placed an order for the Yeon pendant light on March 7 and was informed that it would take 3 weeks (March3) to four weeks (March 28) for it to arrive. We had our electricians cut into our ceiling and install the electrical boxes for the installation, aligning them with our kitchen island for a perfect fit. On the arrival date I was informed that they would not be sent until April 20, on April 20 I was informed that they would not arrive until June 15. Two weeks ago I called "customer service" to determine if they were still on track to be sent on June 15 and was assured that they were. Yesterday, June 15, I was informed that they will not arrive until August 1st!!! These lights are still being sold and anyone who buys them may go through the same runaround I have received. I was told that the choice I have is to cancel my order -- meaning I would need to have a plasterer come in and patch my ceiling, find new pendents, and have electricians insert new boxes OR WAIT. Note, the August 1 date is not a guarantee. The web site actually says these lights will be delivered in 2-4 weeks. Don't hold your breath. Honestly, the lights appear to be just what I want. But the way I have been treated, being guaranteed FIVE different delivery dates is not excusable. Rejuvenation does not consider their customers and I'm fed up with them!! read more

This place is infuriating. I've had to take two push-button switches back in a row. One was painted blue when I opened the box, the other just didn't work. For "high end" products and prices how about some quality control? Also they wouldn't give me the 20% trade discount when I went back, with my electricians receipt from the day before showing $600 in purchases, when we forgot a few items. They even rung me up on the same sales ticket but wouldn't give me his discount. Kind of bullshit if you ask me. read more

Very nice selection and lots of different looks to choose from. Pretty expensive though. If you're gonna order anything that isn't in stock, ask if it's on back order when you purchase (ads several weeks to arrival). Ryan is helpful. read more

My business partner and I stopped into Rejuvenation a few months ago and had a great experience - we were not shopping with the intent to purchase that day, but just to get a sense for the product first hand. Not only was the product great, but the customer service we received from Eric Lemus was excellent. The store was busy on a sunny afternoon and he knew straight away that we weren't there to purchase anything. He spent time getting to know us, and about our interior design business, and made us feel like the potential for our future business was worth his time. He walked us out and followed up with a thoughtful email after our visit. Even though we have yet to purchase from Rejuvenation, we have not forgotten the service we were offered that day and look forward to working with Ryan in the future. Thank you from Maison Blue Design Group! read more

I can't believe that this company is part of the Pottery Barn/Williams Sonoma brand! They are bringing down their reputations. I ordered a bathroom mirror on Oct. 7, 2017. The website said that it would ship on Oct 31,2017. I called on Nov. 2nd and told that it wouldn't be shipping until 12-30, 2017! I never received an email telling me this. But guess what: it's still being advertised on the website as being in stock. So I wrote to customer service to see if it was indeed in stock. I got a reply three days later that it would now be shipping on 1/30/2018. And it still is being advertised as available on the website. I'm cancelling my order and will never order from them again. POTTERY BARN: DUMP THIS BUSINESS. IT'S BRINGING DOWN YOUR REPUTATION. read more

We went into the showroom to look for pendant lights for our kitchen remodel. Talked to a salesperson who was great and really knowledgeable. Was told that they had a promotion on free shipping and 15% off if we ordered that day. Didn't know our measurements so didn't order until we got home. Called that evening to place our order and was quoted a price and told a confirmation email would be sent to me. Days later, still no email. Got our credit card statement and Rejuvenation billed us for a higher amount. Called and talked to the manager, Xavier. Was told that the salesperson we worked with no longer worked there and that he did give us free shipping but did not give us the discount. Told him I was very unhappy, it was not a large cost difference but it's the principle, if we were quoted a dollar amount, that's what we should be charged. He told me to give him a day or so and would get back to me. Nothing. I like their stuff but because of this experience, I will never purchase from them again. They lost a potentially good customer as we're also going to be renovating three bathrooms. read more

For years I have only made Rejuvenation purchases via mail order because there was no brick and mortar store here in Los Angeles. By the time there was one it was so far from my former residence that I still used the mail order option. Recently, I moved to the Westside and noticed that Rejuvenation had a great price on lined linen drapes. So in order to see them in person and save on shipping costs, I visited the Venice store. It was a beautiful space with a huge assortment of furnishings, linens, lights, hardware, etc. The sales staff were very kind and helpful which is always a great thing! I ended buying most of the drapery panels there and had the rest shipped for free because there weren't enough in stock. I had a great experience at Rejuvenation and will definitely visit again soon! read more

We bought two lamps today and asked the salesperson for two bulbs. When we got home, one of the bulbs did not fit the lamp. I called the store and asked to speak with the manager. Eric, who I was speaking with said he was the manager. I explained the situation and he asked me if I could come back to the store. I told him it was not convenient. He offered to bring us the correct bulb the same day which he did. We made sure it worked and he wanted to ensure that we were happy with the bulb. He said that the rep will contact me and refund the cost of the bulb. Eric was great!!! We really appreciate the customer service. Makes us want to do business at Rejuvenation more often!! Thank you Eric!!! read more

Great products. Worst customer service I have experienced. I would not even waste your time of walking in the store. You may fall in love with a beautiful light. Shortly after you will then be slapped in the face with a corporate to store bureaucracy that destroys an semblance of a seamless business. Ignore at all costs! read more

Love the selection here. Have their hardware on every door. But when warped door set hardware arrived, I contacted customer service through email, twice, and never got a response. I don't live close, so went elsewhere. Customer service failure! read more

Went in to check out their selection of house number tiles. I had seen something I liked online and had hoped to see it and buy it in-store. Showed the sales associate what I wanted via the online site. Was told that it was out of stock and I'd have to order it. About 10mins later another sales associate intervened and said that they did in fact have it in stock. So I decided to purchase. Cut to literally 20mins later and they still had not yet finished ringing me out. The computer system must be absolutely archaic as it really shouldn't take 20mins for a customer to buy a $70 item. The associate fumbled with the system and finally had me out the door. Gets better... I get home and one of the number plates is damaged. Screw is stripped and plate is warped. So back to the store I go. Get a replacement and get the install done and it looks great. Done and done. Well... not quite... credit card statement comes in a couple weeks later and guess what... they billed me twice! YAY!! So a simple $70 purchase gone completely south due to poorly trained staff, in-efficient invoicing and payment system and poor quality control. Probably won't be back. read more

We bought exterior and interior fixtures from Rejuvenation in January and still have not received the majority of our order. We were given a time estimate of "a couple of weeks" when we made the purchases and no updates, by phone, email or otherwise. Their products seem sturdy and attractive in the stores and the catalog, but they clearly have issues with customer communications and service. (I agree with Jerome's review, below.) Very disappointed. read more

Horrible customer service policy. You can only return items purchased online back to the online warehouse. Even if you live near a store, you can't simply drop it off there. This would be fine if they provided a prepaid label to ship back, but they don't. What store these days doesn't provide a prepaid label. Too much of a hassle to think of shopping there again read more

The service is really spotty in this store. They must have a very high staff turnover. A few of them seem to know what is going on, the rest sadly do not. Don't ever order something to be delivered from this store. It takes forever and you will get the run around when you ask where it is. We had one order that was delivered to the store, but they sent it back to the warehouse. It took several weeks to get it delivered. For the price, you really would expect better quality service. read more

This place is really great. What I loved is that it has the feel of a unique one-of-a-kind boutique but it has the big corporate brand behind it. I had no idea it was part of the William Sonoma family and with that comes great customer service. The store associate was so helpful. He spent a great deal of time with my contractor and I determining the exact length of the lights we were going to order. He spent time and asked me to see photos of my home to help better determine the colors that I should go with. The lights came and were great. Just as we ordered them. Beautiful! My only issue is that each little item costs more and before you know it you are over budget just for changing from brass to nickel. Other than that I highly recommend this place for all your lighting needs. read more

Great stuff! I've bought several lighting fixtures and hardware pieces for my mid-century house in Palm Springs here. These new items I've purchased haven't come cheap, but since the quality and style is there, I'll pay more. But their prices on the restored older pieces they sell are insanely high! Some of it is very cool, but I'd feel like a fool paying those prices for polished up flea market finds. read more

I dealt with this stores website on a gorgeous lamp and had a minor problem but let me say their Customer Service did an awesome job. Very communicative and follow through. Great job Jan Reynolds and team!! read more

My first time ordering with Rejuvenation for our new home and NEVER EVER again! I placed an order in mid April for the Hastings sectional sofa so that it was ready for our June 7th move in date. Half the sofa was delivered to our house as the warehouse sent two left sides of the sectional, instead of one right side and one left side. Who does that? Especially when it's made to order! Phone call after several phone calls, and this company's ethos and customer care is absolutely horrid! It's actually quite gobsmacking how horrible the efficiency of their customer care is. Communication is terrible. Shocking, as this company is owned by William Sonoma, so you would think they would have a strong value on customer service. Nope. No one could give me clear answers about where my other half of the sofa was, let alone when it was going to be delivered. They never return your phone calls when they said they would call me back with information and updates. I always had to chase them. It is September 2nd, and guess what? Still no sign of a sofa after they then told me they would deliver a whole new sectional so the two pieces would match. I received an email 4 weeks ago saying, delivery to the depot would be end of August. Nothing happened. Turns out they REPEATED the mistake again and sent another left side of the sectional, and not a completely new one as promised. I asked for a refund and they told me to give it a few days. I just checked my credit card and they CHARGED ME AGAIN the full cost of the sectional. I paid them thousands of dollars for something I never received. All I got was this big mess! I don't know whether to laugh or cry or scream down the phone at them. Who waits for nearly 6 months for a sofa?!?! As much as I love their home furnishings and all, I am writing this to spare anyone the immense hassle and pain: don't shop with this company! Absolutely horrendous service! read more

Went to this location four weeks ago and purchased $250 dollars worth of towels. They didn't have most of them in stock but assured me they had some in their warehouse. Because we purchased in store, delivery is free and was told we will get them in the next few days. First off, the associate took absolutely forever to ring me up and when he printed the receipt it clearly stated that only 3 out of the 8 towels needed were being delivered. He told me not to worry and that the rest are also set up to ship. Well I was right and only got the three small towels. I've been back and fourth on the phone with their employees and even tried calling the manager and she responded with an email even tho I made it very clear to call me back. The other day I was fed up because what kind of service is this for a high end store!? Terrible customer service. Not ONCE did they apologize till I pointed it out. I kindly asked what they could do to make this better and they said well I'm giving you free shipping and I laughed and said shipping is already free! We finally agreed to a 50 dollar refund and we should have the towels that day. But wait, it gets better...so finally, I get a letter from UPS telling me they were unable to deliver because they didn't list the apartment number! I even asked the sales associate to repeat the address over the phone to make sure they had the correct number. Now I have to go completely out of my way to pick up the package if I want the towels and not have to wait another week or who knows how long. I am so upset by this whole situation. One would think going to a high end store should receive the best customer service. This has been by far the worst ever. It makes me mad that I have to spend even more time to go out of my way writing a review. Do yourself a favor and AVOID this store. Definitely do not ever purchase something at the store if it's not in stock. Complete waste of time and lack of care. read more