I bought a insert from Orley's, their Breckwell…read morewood-stove. They came out within four days in the middle of winter time, two young men, very professional, no issues whatsoever. They also-installed the necessary stove pipe through my existing chimney. I had a fire going before they left. And with 8 inches of snow on the ground, left me with a great warm impression, pun intended of excellent service. Also with the best spa prices in town, I will soon be buying a hot-tub from them to also enjoy anytime of the year, especially when the snow is falling while I'm outside. I was in the people business for many years and I am not affiliated with this company, however I definitely approve on how they treat the customer and love their products they sell 100%.

Bought a gas stove to replace the wood stove. They took the time to explain btu required for my…read morespace and coordinated with the contractors for installation of the stove and the gas line. The only thing, which is not a huge deal, is the limited stock of stoves and that they didn't want to order a more decorative one. I like the one that I ultimately selected.

We had a terrible experience with our home warranty company…read more After 8 months of the run around, Merit's came out looked at the dishwasher ordered the correct seal unfortunately it was still leaking, Greg came out again took the dishwasher apart and ordered a new part and it works great. I will be happy to do business with them again. Great timely service with a wonderful experience!

But I purchased the unit from you drove 2 hours each way to buy the unit from you being 28 days…read morepast the warranty period so you could have been more helpful on the bill like maybe discount the part instead of charging full price, if I had bought it somewhere else I would have been more understanding , having you repair it.

last May 2025 I bought a used swim spa from accent spas. they were very attentive as long as I was…read moreinterested in buying. the day I went to look at the spa they had it wrapped and I couldn't see the edges. from what I could see the spa looked to be in good shape. they said they were refurbishing it and would paint it to match my house, so I agreed to buy it and took them the paint. they delivered it on June 5th and it looked really nice until I got close and I saw that the top all along the edge was cracked looking. they told me that they had sealed it and they assured me it would be fine. I had paid them $9995.00 and I was a little disappointed, but the transaction was done. They had to order me a cover, and it took Forever to get arriving on October 2nd. on June 26th they came out because the spa was leaking. They said they couldn't find the leak but to keep an eye on it. I had a cement pad put in to sit the spa on when it was delivered and I could tell that the spa was leaking from the drop in the water level plus I could see the concreate was wet even during very warm weather with no use of the spa. when they came out to deliver the cover, I showed them the concreate and the leak, they said that the leak must be in the very middle of the tub and to keep an eye on it. They have been out to my house 4 times total including setting it up to adjust the cover lifters and install cover, they have never addressed the leak. They just keep telling me to keep an eye on it . The tub also has bubbles on the swim end at the bottom. that research tells, me is delamination. I haven't even mentioned that to them as they are non-responsive at this point. They have waited me out because now May 2026 the warranty is over. In November of 2025 my boyfriend called them to go out to fix his spa. They went and looked at it and said they would order the part. 2 months later in February 2026 They were called and replied with , oh I guess we missed that. we will order it and let you know. it's now 6 months later and no response. I won't ever recommend this company. In fact yesterday a friend posted on face book if anyone knew a good spa company and I responded with " dont use Accent spas"

We purchased a new hot tub lid that fell apart in less than 2 years when our last hot tub lid…read more lasted 9 years. We took the "Sunbrella" fabric cover in to be replaced on August 14,, 2024. We have left several messages including a message left yesterday, December 7. 2024, which is a Saturday. We have not been called back. We have been told that our warranty cover is "supposedly to be shipped back with the next order coming from their hot tub lid vendor. Our hot tub styrofoam lid is filling up with water because the foam is no longer connected by the fabric cover. Our water in our hot tub is not staying clean because rain water & debris are getting in This is absolutely unexceptionable customer service I don't like having to resort to complaining on a public forum but we have communicated multiple times with no resolution. Reporting to the Better Business Bureau is our next step

We have used Executive pool and spa for our weekly maintenance and they are always on time { we…read morehave dogs so have to ensure they are put up. Large aggressive German Sheppards }. Pool always looks clean and clear.

Executive Pools has amazing customer service and interaction. They do an amazing job in a timely…read moremanner. Their service and work is very professional and well done. I highly recommend them for any job. You won't be disappointed.

My parents purchased and was delivered a Hot Springs Spa from these folks in July 2025. They are…read morestill waiting for these clowns to come back and do their final inspection so they can use it!! 2 months and waiting. My mother 75±± has been calling them regularly and they have been giving her the run around. Stay away!

We have a 25+ year-old Hot Springs tub that needed some water treatments to bring it up to snuff…read more We were assisted by Gavin, who knows his stuff! He gave us great advice on how to keep our tub running well, even at its age! Thanks, Gavin!

Sales staff is incredibly helpful and friendly. Always an enjoyable visit to this store and they…read morehave the knowledge to help you through whatever you need.

** Fireplace Service/Repair Review **…read more Outstanding customer service and technical knowledge! Our gas fireplace hadn't worked properly for an extended period. On Friday, November 15 (2024), I called Orley's and was scheduled for an appointment in early December. To my surprise, I received a call a week later stating an opportunity was available and Dan could come by that day and fix the problem, and I readily agreed! Upon arrival, Dan repaired/replaced the ignitor, but a problem with the gas valve remained. Due to the age of the unit, he didn't have the component with him, but believed he may have had one at the shop. Although a new part wasn't available, a compatible valve was on hand and could be installed at a later time. After some conversations, Matt and Tammy very graciously agreed to come by after the close of business that evening, and replaced the valve! Our fireplace runs like new, and our living room was nice and toasty that weekend to spend time together as a family. Without hesitation, I highly recommend Orley's for your fireplace repair needs!

A long time ago before visiting Water Pros I visited other places and search for a company to test…read morewater and tell me what to add how to add and when to add my chemicals. When I showed up to Water Pros I was shocked at the amazing displays and just the overall organized and well kept place. But they truly won my business for years to come after, I was helped out by Rhonda. She has the most professional and caring attitude. I love going to water pros for any of my pool needs. Will be a costumer for life.

We had our pool replastered in September and they were very helpful in giving me a script to follow…read morefor sweeping, chemicals, etc. in the first critical several weeks. Rhonda is very knowledgeable and confident in her advice and assistance. She convinced me to switch to liquid chlorine, which I now know is 100 percent the right thing to do. I have no hesitation in recommending Water Pros.

I've always have had good luck there finding what I need. Their hardware section is one of the best…read morein town! No doubt. They are friendly and have been helpful too. I have purchased lumber, pluming, tools, fireplace parts. No grips at all!

Ordered timber tech decking from Joe at contractor sales on 6-26-26 and was told it would be in on…read more6-30 because there supplier delivers on Tuesdays. I called store on 6-29 to check on order and was told it would be here around 11am. I went to store around noon and Joe was at lunch so another person at the contractor desk tried to locate and couldn't find anything on order so he called distributor and they had no record of order. When Joe got back from lunch he called us and said the product was received by distributor damaged so it wasn't sent. When I asked Joe how come distributor had no record of order he told me that they deleted PO and he had to issue new PO to them. I don't think Joe ever ordered the material to begin with... Honestly I went to QXO because I wanted to give them some business instead of HomeDepot but regret it now. I'd like to receive a call from the general manager at QXO regarding this but I'm not holding my breath.