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    Reliable Auto Glass

    5.0 (2 reviews)

    Services - Reliable Auto Glass

    Auto mirror repair

    Auto mirror replacement

    Auto window repair

    1 More Service

    Auto window replacement

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    Safelite AutoGlass

    Safelite AutoGlass

    3.1
    (318 reviews)

    They take no responsibility when they make the crack worse and just blame the unpredictability of…read moreglass. The technician never spoke to me prior to attempting the repair but then after he broke it he said it had been a higher risk to spread due to the original location of the crack. Had he told me that prior to starting the work, I could have made an informed decision. Instead, he broke my windshield to the point it needs to be replaced. Safelite actually benefits when they "accidentally" make the crack worse, because now instead of a $140 fix they want me to pay for a $1500+ windshield. I should have looked more closely at BBB complaints and other reviews before coming here. What a costly mistake.

    I initially left a 5‑star review because the work appeared to be done correctly. A couple of days…read morelater, it rained -- and that's when the real story began. Water started leaking down the interior passenger‑side vertical panel, and my moisture‑sensing feature no longer worked. When I climbed up (the truck sits high) to inspect the windshield, I discovered that the weatherstripping along the entire lower edge had been destroyed. I contacted Safelite customer care and was directed to take the truck back to the shop. Prior to picking the truck back up, I called to complain about the poor work quality and was referred to Shawn Scobee, the manager at the Rocklin location. Instead of addressing the workmanship issues, he dismissed my concerns and claimed that "all Ford trucks have this problem" and that Safelite would not cover any portion of the replacement cost. Yes, these trucks have delicate lower cowlings -- which is exactly why a competent technician should handle them with care. Mine clearly didn't. The windshield wasn't sealed correctly, the moisture sensor wasn't connected, and the cowling was treated like it was being removed and reinstalled by a gorilla (with all due respect to a wonderful animal). I'm not claiming that every Safelite location is terrible, but the Rocklin branch won't see me again. The management is dismissive and the workmanship was far below what anyone should expect from a specialized service provider.

    Reliable Auto Glass - autoglass - Updated June 2026

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