The short version: GoDry is a good company. they communicate well, their work is solid. I 100…read morepercent trust their main workers, and the main owner, Jim. I can give a solid 4 stars, the work is solid and i still have no flooding, but with the frustrations I dealt with out of one of the owners (not Jim), I cannot in good conscience give 5 stars. The downsides: Dealing with one of the owners, the main person that comes out to do the job. The first day on the job, I was lied to and told that a tree branch fell down and bent my gutter, right where the machine was working. I have no trees near the area large enough to cause that kind of damage. I was told it would be fixed, so i didn't argue. After the final check was signed I had to fight a few weeks to get the gutter fixed, but it was indeed fixed. Other issues - I'm told that i can schedule time with one of the workers who does his own side jobs. I come to an agreement with this worker. I wait for 6 months, then start asking for availability in February. This came to a head in late April after getting tugged around for 2 months. I was told by the owner that in order to get some time with the worker, they would have to shut down their business for a day to come out and do work, possibly shutting their business down permanently. I did not appreciate being guilted in this way, but after this conversation they did send allow their foreman to come out and fix a couple things i was owed. A (probably) positive story to share: I was told by the foreman that this was a complete accident, and i do trust him. My water pipe was in the area where they were digging. somehow this came loose and flooded my basement. The pipe was dry fitted many years ago and they believe the weight of the dirt lifting off did cause it to pop off. This seemed believable to me, and they did stay very late on a Friday to try and get me working again. Does running a new water line cost 1550 dollars for 30 feet of pex and digging a 30ft trench, where the wall is already accessible and your equipment is on site already? Doubtful. But I didn't have much of a choice. Backstory: I called GoDry back in March of 2021 to assess my situation. When my wife and I moved into our house about 5 years ago, it was not disclosed that our property's basement floods during sustained heavy rains, and due to the water table we experience hydrostatic pressure. For the past few years, we'd know that if we got over 1 1/2 inches of rain in a short time, OR if its rainy season and we get a lot of rain, we were going to get water in our finished basement. GoDry came out and assessed my situation. Gregg and Jim are professional and take the time to explain their product, and how they think it can benefit our situation. They started work in September 2021 due to being so backed up with other contracts/work requests. During this time Jim would call and give me status updates to know when to expect them out at my home. It took about a month of effort but they were able to dig up the areas discussed and laid down their product. Along the way GoDry would show me the issues, and let me go down with them to their work areas and explain to me what was going on with my foundation and what they were doing to correct my issues. Its now May 2022, we've had at least 2 major rains that would have caused a flooding event in my basement, and we are completely dry. I couldn't be happier with the results.

From the owner: Go Dry Waterproofing, your leading waterproofing expert in Kingsport, TN, is dedicated to…read moreprotecting your home or business from water damage through our comprehensive range of services. Our mission is to provide top-quality, reliable solutions to keep your property safe and dry. We specialize in basement waterproofing, foundation repair, crawlspace encapsulation, sump pump installation, and mold remediation, ensuring long-lasting protection and peace of mind. Our experienced team is committed to delivering excellence through innovative techniques and exceptional customer service. Contact us today to learn more, schedule a consultation, or visit our website to discover how we can safeguard your property against moisture intrusion.

I contacted Ben back at the end of March about doing some drainage work for us. He came out and…read morelooked at our job and sent a quote about a week later. We accepted his quote and we told him to put us on his schedule. He said he would and that he had to finish up a couple of septic tank jobs and then he would come to our job. That was on April 7th. Sent him an email on April 24 and asked him on a timetable about getting to our job. He wrote us back and said it will be towards the end of May because of 3 emergency septic tank jobs he needed to do. I told him that was no problem. Fast forward to June 16th and we still hadn't heard from him so I sent him a text. He never would respond. Sent him 4 text and 2 emails over the next few days and he never would respond. Also called him 3 times and his phone goes to voicemail and it says the voicemail is full so you can't leave a message. Ben seems like a really good guy and by pictures, his work looks really good. I know my job wasn't a big money making project for him but if you don't have intentions on doing a job, don't send people and estimate and say you will put them on your schedule. We would of preferred that you just be honest with us and say that you didn't want to do it or didn't have time. Not returning any emails, texts or phone calls doesn't look good for your business. Hopefully if you get Ben to do any work for you, you will have better luck with him than we did.

Highly recommend Great service and great prices…read more Free estimates More than able to do more than what needed. Has very flexible schedule as well.

A few years ago we hired these folks to extend and gravel our farm road. They did a pretty good…read morejob. Now it needs re-graveling, so I called them again. After discussing it with the gravel manager, I was told that they would "be here next week." They never showed. I called back and left a voice mail (you never get a live person, it seems), asking for a call back to let me know the current schedule for my job. No one ever returned the call. I gave them two stars because of the previous decent work. However not showing when promised is bad, and not calling me back is worse than bad.