I went in there for 3 things for my 2010 Ford F150 Lariat, 165,000 miles on it. My horn was not…read moreworking after in the winter it went off for 8 hours straight when we were out of state. My wind shield washer squirter was not working after I refilled it with fluid and potential starter working issues. The horn had a 10 amp fuse in it instead of a 20 amp fuse, it did have power however the horn was the original one so he replaced it with a new OEM one from the Ford dealership. Nothing wrong with my starter. He educated me on a quirk with Fords sometimes that there is often times depending how you park it on a curve that the key will not turn. The windshield hose had come loose, probably a squirrel as we have many here. Paul was extremly reasonable with his price for the horn replacement and labor. His son Nathan was also very courteous. I will go to him again in a heartbeat. I am not a fan of Susanville Ford for prior bad experience. Thank you Paul and Nathan!

My mom took her car... she's elderly and liked that it was a family business. They treated her well…read moreand did an excellent job!

Had to come over the hill from Chester to get an oil change and called Chris prior to leaving and…read morehe said to drive on in. He was so welcoming, friendly, and honest it was like going back in time when customer service was an everyday experience. Will always get my car and truck serviced here. Thanks Chris!

My husband and I discovered this business years ago when we relocated to the local area. We go…read morenowhere else to get our oil changed. Chris and his employees are the best! Thank you guys!!

I had the dreaded leaking heater core issue in my 2006 Jeep and I can tell you it is a big job…read more Entire dashboard and steering column have to be completely removed just to get to the air box and then that has to be dismantled to get the heater core out. To make the job even harder l have air lockers and extra lights with a bunch of extra wiring and switches in the dash. Mark was professional and handled getting the appointment setup. We meet Rich and John the mechanics when we dropped the Jeep off and went over the details of what needed to be done. A few days later we get the call the Jeep is ready. Great service and a very reasonable price for all the work that was done. Thank you Rich and the crew for a job well done.

They've done good work for me. Not the least expensive, but I've had no issues with quality. They…read moreseem to know what they're doing. The other thing I like is they give you an estimate based on established repair times before they start and then stay within that estimate unless you give permission to exceed.

We had a small leak in our 2014 Ford Fiesta transmission, and we were referred to Susanville…read moreTransmission by our mechanic. We brought our car in and the owner, who has the world's cutest shop dog, put it on the lift. He cleaned the area and said it was a small leak from the drain plug. He tightened the plug, checked the transmission fluid and verified it was good. When asked how much we owed him he said we didn't owe anything. What a rare thing in today's world to find a business like this.

Juan is the greatest mechanic I have ever met. My family and I were passing through town and my…read moreengine was overheating after driving through the Lassen wilderness. In the middle of working on other vehicles and helping other customers, he found what was wrong with my cooling system in under 5 minutes and got us back on the road. If you need car help in Susanville go directly to Susanville transmission.

Customer Service - 5 star Parts - 5 star…read more Reliable RV, situated in Susanville, California, consistently delivers exceptional customer service, underpinned by dedicated ownership that prioritizes client satisfaction. Upon entering, one is invariably greeted with a warm welcome. The establishment boasts an extensive inventory of RV essentials, encompassing everything from tank treatments to replacement components. A particularly commendable aspect is their commitment to sourcing specific parts; if an item is not readily available, Shannon will diligently provide the order number and arrange for the part to be shipped directly to the store. Consequently, I award their customer service a five-star rating. Furthermore, this location provides comprehensive RV repair services, making it an invaluable resource for any RV-related issue or need.

Reliable RV wasn't able to fix my issue but they gave me a referral of someone that did! Appreciate…read morethat just as much as fixing it .

I've been very satisfied with Raoul's service and prices. He works on my VW Diesel Golf and VW TDI…read moreNew Beetle and he's done a very good job diagnosing and fixing engine codes and keeping the car maintained and running well.

I would give Raul and his team 10 stars if I could! My daughter and I were in Susanville on a…read moremission of picking up a mustang from the corrals. We had a 7 hour drive home up over HWY 36 with a new horse in the trailer. Luckily I saw my temperature on my suburban rising before we even left town and went back to our hotel and parked. The wonderful manager of the hotel called Raul and he came out quick, saw my radiator was cracked and that I needed a new one. He found one and brought back his team and they were able to change it out with the new one right there in the parking lot with no added stress to our wild horse in the trailer. They were done in an hour and we were back on the road home. I can't express how much their kindness and quickness meant to us to get our new family member home safe. They were are our heroes and we will always be grateful! Thank you again!!!

I was traveling on a road trip through Susanville when I had an issue with the front bumper…read moreprotector on my car. It wasn't clear that it would be safe to continue and I didn't have any way of securing it. I called Cory at Superior Auto Body late in the day and asked if he could take a look at it. I dropped by and he immediately went to work on it. Less than 20 minutes later he had repaired it beyond what I had thought possible, despite my car model (Tesla) not what he's used to dealing with. He saved me a lot of stress and possibly a day of travel. Needless to say, I was thrilled. If you want quality work done by conscientious folks, this is the place. Can't recommend it more highly.

They repaired collision damage to the front of my 2013 VW Golf TDI and did a very good job. I am…read morevery satisfied. They also vacuumed and cleaned the interior!

I came in looking for decongestant, but they were restocking so it wasn't on the shelf. Two of the…read morestaff were incredibly kind and took special care to get me what I was looking for.

I have friends in the area. I taught school there for 11 years. I am on my way to visit friends in…read moreMilford, CA, and driving north on US 395. I have not stopped at the Mark for quite a few years. I knew the original owners but the business has been under the current ownership for a while. I stopped there believing I could buy fishing supplies, but they did not have what I wanted. I asked politely if I could use their bathroom, and I was told the bathrooms were for "customers only." My reply was, "I walked in here as a potential customer, but I found out you no longer carry what I wanted to buy." The lady I was having this conversation with answered me with, "Cleaning supplies cost money, baby. The bathrooms are for customers only." That reply was inappropriate and unexpected. Good thing I had another 10-12 minutes more driving time. I am thankful it wasn't a child or someone who may have been in dire need of using the bathroom, the closest rest area is about 20 minutes away. I was perplexed at the attitude of the owners, knowing that I was a potential customer, I was non-threatening, and I was polite. I walked out like I walked in, but I will never stop there again. If I could give this business "0" stars, I would.