Rex Lyons and Reliable Toyota are incompetent. A simple trade-in with cash payment for a new car (no financing). After selecting a car it took 4 hours of waiting. Finally agreed upon a price gave them my car title and I said I will write a check and when it clears come back an pick up the new car. Somehow this was not acceptable and they would only accept a wire or a cashier's check. I told them I use an online bank so a cashier's check is impossible. Why can't they just wait for the check to clear??? They required a check of $1.5K to hold the car and then I left. I checked with my bank and they don't allow a wire of more than $5K. I call Toyota and tell them this and said the remaining amount is in a check that is already in the mail. When the check clears, I will pick up the car. A few days later they say I have to come in TODAY and do an ACH transfer (implying they were going to sell the car to someone else). While I'm sitting in their office they cannot figure out how to do it. So finally they tell me to give them a check right now. I said it is in the mail just call when it clears. NOPE. Need a check right now and then they have to run a credit report on me to release the car. Again, I just said call me when the check in the mail clears. They give me the car and there is a charge of I think $583 and I ask is this tax and title and Rex says yes. Later I find out in MO that I have to pay tax separately. So I have no idea what the $583 was for. Oh and they can't find the 2nd key. Finally after me hounding them 2 months, they finally made me a second key. A painful 2 month saga I never want to experience again. read more

Not a great experience Our salesman was wrong about safety features comparing the vehicle we got to another model we were looking it. Also said he would set up our vehicle with us to make sure everything checked out but he did not follow up with that either. When I told him we were having problems with the set up and features days later, he said "that's strange, let me find out about that and get back to you real quick" I didn't hear from him for hours and when I called him back he voicemail Also we took the vehicle in to the service department a week after we got it because the steering wheel rattles at speeds over 60mph, they had it for 9:30am to 5:30pm just to tell us the tires needed to balanced, and then acted like they did us a favor for not charging it. Originally they told her it would be 3-4hrs We like the vehicle, but are very disappointed with the follow up from the staff read more

Dishonest people. Would not recommend buying a used vehicle or taking a vehicle in for service. Bought a used truck from here that had a check engine light on when I test drove it. Was told it was a sensor and it would be replaced, and that the already overdue maintenance would be performed before they sold it. All they did was clear the code and change the oil. The morning after I bought it, the check engine code resurfaced. I reached out to the sales department and was ignored. Had to replace a glow plug myself on my own dime. All they care about is getting your money and as soon as they have it, they will move on and forget about you. read more

took 2 and a half months and several thousand to get a bumper replaced. not thrilled but got the job done eventually.

Beware!!!!! Bad Rating with the Better Business Burrow as well!!! They do not even deserve a star but since that is the lowest I can go!! My son went and bought a truck from them and put a large amount of money down. He was told he was approved. He drove it off the lot with a signed contract and had it in his possession for 25 days. During this time there was not any contact from the dealership or finance company. The title with his name on it with the title company was received in the mail so he could get the registration done. 3 days later they called him and wanted the truck to be returned due to the finance not going through. The hard inquiries on his credit lowered his credit score. The finance company was contacted by my son the day the dealership called for the truck to be returned and they stated they were only waiting for a verbal verification from Luke's boss never that there was a problem with a descrripency on the paperwork the dealership sent in!!! Beware!!!!!! I have contacted the Better Business Burrow and guess what???? They have a bad rating with them as well. read more

I talked to Sean and Scott over the phone they were the ones who convinced me to come in and look at cars. I'm so glad I did! Met with BRUCE he was so energetic, had great customer service, his smile brightened my day. He did everything and more to get me into the car I wanted. read more

Reliable Toyota - Car Dealers Near Me - Springfield, Missouri

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Anthony A. helped us find the exact car we were looking for (a 2021 RAV4 Luna Rock Grey/Green), which apparently is a unicorn and nearly impossible to find. He made the process easy and enjoyable and made sure we walked out of the dealership with having paid the lowest possible price. He's a veteran and made sure that my husband and I (who are also veterans) were well taken care of! We had an awesome experience at Reliable Toyota and highly recommend asking for Anthony when you step through the front door. Thanks for everything! read more

We had a fantastic time with Anthony Archuletta, he had a very good energy about him and helped us in any way he could. I took off a star because of the finance department and this review is NOT a reflection of the fantastic time we had with Anthony. I called over a dozen times to talk to someone in the finance department to see if we would go through them or our credit union, when I couldn't get through I went through our bank and then it took them 2 days and 10 minutes before underwriting closed for the week for them to send the necessary paperwork. I took off the second star because the place that they take the vehicles to get washed scratch my paint on my brand new vehicle with a razor blade , Anthony got us a paint corrector that Im waiting to come in so hopefully that will remedy the situation read more

Big thanks to Jack and his team for helping us find the perfect car for my husband and I!

Brought in my 2022 Highlander Platinum for a scheduled tire rotation as per my two years free maintenance. Upon checking out the service writer said that everything went fine but I should be on the lookout for some new tires. I said there must be some kind of problem because my car only has 15,000 mikes on it. He rechecked and yes indeed it was my car that had only 5/32" left on my tires. I was quite shocked with that news and he explained to me that the Goodyear tires are softer for better ride. He recommended contacting Toyota to let them know I was unhappy. I was at Toyota. Why couldn't they help me. My busy day didn't allow me to stay and pursue. Called next day to speak with service manager. I was told he was in the morning meeting and left my number. No call back. I called back after about four hours and was told the "service manager wasn't in today" and put new through to fella that is the closest thing to service manager who eventually took my information and said the service manager will call me on Monday. Monday came with no call as of this writing at 8pm. Don't buy a new $50,000 + Toyota Highlander Platinum with Goodyear Eagle Touring tires. Tell them that you want tires that have a tread life warranty because these don't. Shame on them. read more

Came in today to get a key programmed and my transmission serviced. When I finally got to talk to my service writer I think his name is Aaron I'm not sure, he informed me that the original quote of $170 was incorrect and he would not honor that price to change my transmission fluid. He said it was $280 plus tax and when I said that wasn't what I was told I was rudely told that's why we are having this conversation now before I perform the service on your truck. He wouldn't even get his manager to clear things up. He was very rude and stand offish. I said well since you guys can't quote me right nor honor my quote I'll leave. So I'll take the $300 I was planning to spend and take my business elsewhere. Once again another UNRELIABLE dealership. These guys are jokes. read more

If I could, I would give them negative stars. They charged us $2,386.57 to fix the A/C on our 2007 Tundra. After they spent all day with my truck, they called to say it was fixed. While driving home, the air worked for about 5 minutes then was not. I took it back and they told me that it would cost $1,700 more. They acted like I should've known that it may cost more if more work is needed. They never told me in advance. When I spoke to the manager, he was very rude to me. I have never experienced such poor customer service. I was so angry from being ripped off that I drove to Corwin Dodge the next week and traded in my Tundra for a Ram which is what I always drove before. I will never buy another Toyota again!!!!!!!!!! read more

I went on Oct 25th and I was actually able to buy a car! I was helped by Rex Lyons and he was very kind and insightful when trying to find the right car. He went above and beyond and this was definitely the easiest experience I've had buying a car! read more

The service/repair department here is absolutely excellent! I have been helped by both Nicholas and David. First, there is a shuttle service with a friendly driver to take you home after you drop off your car AND pick you up and bring you back to the dealership! This service is free! Workers are very friendly, professional, and clearly know what they are doing. If you have a Toyota I highly recommend taking it here. You won't be disappointed! read more

If I could give a zero I would. First last fall I needed a Rav4. I was only looking for a Rav4. Due to the inventory shortage they didn't have any. I was even willing to look at preowned but they just tried selling me other cars, including brands other than Toyota. So I ended up buying from Seegar in St. Roberts. Now I'm having issues with my Bluetooth and Apple CarPlay. I have now taken it back three times and still nothing is fixed. This last time I asked the service person, Bob, if there was a better number to reach them if I still had a problem since every time I call no one answers, cuz mind you at this point all they have done is reset the radio and an update to the Apple CarPlay, he said and I quote "yeah we're too busy to answer the phone. Here is my number I won't answer but you can leave a message." Really discouraging as a customer to feel like my time isn't important. So I called and left a message. Got a call back but all Bob said was that he would talk to the tech and call me back. That was last Friday. My husband also called and no one answered and no one has returned his call either. We have officially collectively decided that an hour and a half drive is worth our time to feel like a customer and not a number. About the only thing good about my experience is that the tech Victoria was nice and they have free sandwiches and drinks while you wait. But again my time and effort is worth more than free food. read more

Ryan Holiday made the car buying experience enjoyable. He worked with us for weeks finding the perfect car and we love our new 2020 Prius :). Our family has done business with reliable for over 10 years now and we will continue to do so! read more

I bought a new 2015 Toyota Highlander at Reliable because I had purchased a new 2009 Camry and later traded it for a 2009 new Camry. I got good service and treatment with those cars. I had a problem with my 2015 Highlander 2 years later and it took several months for them to find the problem. I took it in last year for the annual maintenance and I sat there waiting for 5 hours!! I had an appointment last week and I explained the issue from last year and said, If this happens again, I won't be back for anything, I will never buy another vehicle from you!! I had arranged for a friend to pick me up and so Mike told me that he would call me when it was ready. 5 hours later I called since no one had called me and was told to leave a message. I told my friend to drop me off because I had a feeling that they hadn't touched it! I was so right! Found Mike and I could tell by the expression on his face that it had not been serviced!! He said, I will have to go check on it. I said,"If it isn't ready, then bring my key fob, and I will never set foot in here again!" I was in the waiting room when he came in and said It has not been serviced, so here's your key fob. It's out front!! I said Very Loudly, You have got to be kidding me!! I brought it in early, at 9:45 and my appt was 10:15 and it's now almost 6 hours later and you haven't touched it after I told you that I was upset about last year! It's 8 years old and I am just now ready for my 55,000 mile service, immaculate condition!! I usually trade about every 35,000-40,000 miles. They bugged me all last year trying to buy my vehicle when they didn't have any good used cars and I went last year with thoughts of trading but they didn't have any to look at! After these 2 incidents of being treated like my previous business didn't matter to them, I would encourage anyone to find another dealership because after being a Loyal Customer for 14 years, I was treated like they could care less, if I went somewhere else. I will be going to back to Fletcher, where I purchased my first Toyota in 2001! It s a longer drive but at least I was treated with respect and appreciation. My friend just purchased a new car at Fletcher in Joplin and she received excellent treatment. Word gets around, so I will be telling all my friends to stay away from Reliable!! read more

This dealership sold me a car that is in the shop 30 days later. I bought the extended warranty, but guess what... The parts that are needed are conveniently not covered! $622.88 BEFORE taxes and labor... that's not pocket change for your average Joe. The sales manager, Anthony or Tony, doesn't like to talk to customers. He said he would call me back and has not. (And plus, we watched him huff and puff and roll his eyes the whole time we were trying to buy the car.) I called to schedule with the Toyota service center to be transferred to the Lexus service center. And I DEFINITELY feel like I am being treated differently since I didn't not purchase a brand new vehicle. I am highly disappointed in this company. It is not RELIABLE AT ALL! I don't recommend this company to anyone. Side Note: Although our sales man, Chris P was great... I had to go, back to the dealership, to resign my contract TWICE. They couldn't get it right for some reason. read more

Thanks to Jacob, we had one of the best experiences buying our car. He responds to all of his texts quickly and is very knowledgeable. We were very impressed with his quick responses and the fact that he was not pushy. He listened to our request and didn't try to shove us into a vehicle based on "how much we want our payment to be". We will be back and 100% plan to keep Jacob as our dealer. read more

Please see my extensive review posted to their other site. Looks like they try to get a 4 star rating so they have more than one Yelp account. Don't buy here, service here or rent here. They upsell fir repairs you don't need , they don't keep promises, they under deliver constantly. I can't think of a worse experience. read more

I purchased a car from this dealership out of state. I wanted my dad to be on the title so I asked Ivan if he could make sure to put my name or my dads name. when I received the tile it read my name and my dads name. In short this means my dad will have to drive 13 hours just so I can get my license plate. when my dad called Ivan about this issue. Ivan told my dad we ALWAYS have to put and in the title in missour. This would have been really nice to know since Ivan had said Putting or on the title would be no problem. Thanks a lot read more

We had an issue today with our Subaru Outback. My wife had just had same day surgery and we were on our way home when our car overheated. We literally drove our car into their service center without notice. The people working there helped us out by checking out our car, making us comfortable, and letting us stay in the service center until a tow truck could get our car to Reliable Subaru for repair. The service people were very courteous, honest, and helpful. Everyone there were very nice and showed empathy towards our situation. I would give the crew in the service center 6 stars if I could. I also had our white Siberian Husky with us and they are definitely a pet friendly auto service center! Thank you so much for helping us in a stressful situation. read more

Great Dealership! Bobby Newton was very helpful and informative with the deal on my 22 Camry! imagine getting the next year car before the year even starts! talk about outstanding service!!!! I will definitely be coming by again for my next vehicle when the time comes! read more

Brought my Sienna in for 10,000 mile service, I was greeted promptly. The dealer had my appointment and quickly wrote me. The customer waiting area was very relaxing, I enjoyed some fresh coffee while I worked on my laptop. Before you knew it, my ASM came out and told me my Van was ready. To my pleasant surprise they even washed my Van Thank you!! read more

There are two reasons behind my rating for Reliable Toyota: 1. $85 cost for a 3 minute diagnostic test (code check) 2. Pushed a $1400+ repair for a part that costs $190 and takes an easy 5 minutes to fix (catalytic converter). 1. I took my prius to Reliable Toyota to turn off my check engine light, but of course in order to do so they have to run a "diagnostic test". A diagnostic test, which takes a grand total of less than 3 minutes, involves them turning on your car and plugging it into the computer to do a code check. The computer then spits out a code on what needs to be fixed. Of course, because I am a woman--and therefore assumed to have absolutely no working knowledge of cars--I was told that the diagnostic would cost $85. $85 for a 3 minute procedure that involves zero effort is beyond highway robbery! I was also made to wait an hour and four minutes for them to perform a three minute-long task (although, in their defense, I was late by 20 minutes for my appointment). I had spoken to a service sales representative earlier over the phone and he had acknowledged that if that the diagnostic did not reveal anything problematic, than the fee would be dropped. When I told this to the man operating the service desk at Reliable Toyota, he acted surprised and proceeded to claim that they usually don't do that kind of thing, but this time he would let me run a diagnostic for free if it indicated no problems. I find his claim interesting and suspicious, because the representative I spoke to over the phone said that it is a common practice for them to not charge for diagnostics if it indicates minor issues. Also, the first time I had taken my car to Reliable Toyota to get a diagnostic run, I was not charged anything for a diagnostic (I also had a male friend accompany me). 2. After an hour long wait, the man returned with the "results of the diagnostic", claiming that my catalytic converter needed to be replaced. He briefly presented a printout cost estimate for the part and procedure, totaling upward $1400. I immediately told him that I could not afford it and demanded to know the function of the catalytic converter. He nervously mumbled something about exhaust pipe and he quickly tucked away the printout and handed me my receipt (I was not charged for the diagnostic). First off, I find it incredibly suspicious that I was not given a copy of the catalytic repair cost estimate. If there is a realistic problem to your car, the mechanic should let you keep a copy of the part repair's cost estimate printout to look and think over, right? Second off, I was told if there were no major problems found, that I would be charged the diagnostic fee. Something that would cost $1400 + sounds like a major problem to me, but I wasn't charged for the diagnostic. So this indicates either one of two things: they were nice and decided to give me a break and not charge me $85, or that the need to repair the catalytic converter was a bogus claim and they were trying to rip me off. Turns out they were trying to rip me off. I investigated online, and the cost of a catalytic converter is approximately $190. A friend who has a strong working knowledge of cars also told me that the procedure for changing a catalytic converter is extremely simple: take out and replace. So, in other words, Reliable Toyota was trying to charge me more than $1200 for a simple service charge. Not to mention, I'm sure they get parts in bulk so the cost of a catalytic converter is discounted to less than $190. I wish I had explicitly asked for a printout of the repair's cost-estimate, but I distinctly remember him throwing the number $1400 and change to repair the part. Additional comments: 1. Reliable Toyota is not the only place that runs diagnostics/code checks. (I plan on taking my car today or tomorrow elsewhere to run a code check to see if Reliable Toyota's claim that my catalytic converter needs to be fixed is true.) 2. A diagnostic is not a necessary to turn off the check engine light. 3. Reliable Toyota takes advantage of its customers. read more

purchased a used 2014 rav4 from this company in march of 2022, used car dealer calls me to come look at it and the car is trashed, the dealer could not even be bothered to remove the used cups from the cup holders much less the trash and food the previous owner had left. Suv seemed ok on the test drive, I had a list of things I wanted fixed or looked at such as the broken glove box, wanted that operational, head light cleaned up as the where really cloudy, fluid changes, and since the transmission was a sealed unit. I wanted that serviced and a picture of the fluid, since I could not verify the condition without a lift and tools, and lastly a proper detail. These are things that any reputable used car dealer should have taken care of or looked at prior to even placing it for sale. when I was told to pick up the car I asked the dealer if my list had been taken care of and he stated " yes. I even went over the car twice to make sure every thing was done". the detail was crap, the person who polished the head lights scratched the bumper, the glove box was still not opening, the key was still broken. I was also told that he did not have the ability to photograph the trans fluid, but the tech said it looked good. I had the car detailed again, it took 3 weeks to get the key fix. another week after to get the glove box fixed. when I took it in for the glove box replacement the tech broke the environment controls, sat on my stuff I had in the passenger seat. so the 10 min fix turned into 2.5 hours. now 6 months down the road the transmission has failed. The shop I took it too has documented the findings. basically the fluid has not been changed nor serviced like I asked. and if it had been then they would have noticed that the transmission had been failing. basically this dealer flipped a car that was bad and sold it to me with out doing a proper inspection or flat out making false promises and statements. this company should feel ashamed for my experience and no amount of apologies will ever make up for this. The used car sales manager himself even admitted that they did a piss poor job and will not make any atonement for placing upon me the financial burden of the transmission replacement. read more

K, they were nice I suppose. But sometimes, can't you see through a salesperson and IT SEEMS LIKE THEY ARE TALKING IN ALL CAPS BECAUSE OMIGOSH THEY JUST WANT TO SELL YOU THIS CAR AND GET YOUR MONEY??? I DID get to test drive the car I wanted. I did NOT buy that car. I went to another dealer and found one I liked better. Pros: clean, nice, funny salesmen. Cons: tinge of desperation! random selling of features you have no interest in! often trying to sell you features you don't want or need! repeating these techy features even though the model you want to buy doesn't come with them! Sometimes even trying to sell you cars you don't have any interest in! Go, if you have a thick skin. Go, if you must have a Prius. Be prepared to wait for it. Be prepared to only drive the vehicle with the salesperson in the car and around a prescribed route. I'm sure they are selling cars to a lot of people. Just not to me. read more

My wife and I purchased a new vehicle for her here two years ago, and we lucked out that time by finding a young salesman who had only been there a short time. He hadn't been indoctrinated yet, so he acted as a bridge between us and the sales manager (telling us things he probably shouldn't have) to get the deal done. I had to leave the lot three times to get his sales manager to agree to a decent price, but they worked with us, and I was fairly happy with the outcome. When I went back a few months ago to look at a replacement for my car, I was ready to buy that day. Another younger salesman greeted me (the previous one had left; he told us he didn't like the job), and while he had obviously been there longer and was more adept at the game, he still treated me like a human being and helped me decide which model/options would be best for me (deciding between SE or XLE V6 Camry). However, as soon as I talked to someone above him, things deteriorated quickly. Their offer for my trade-in was 50% less than my best offer elsewhere in town and 40% less than what I ended up getting for it. I had numbers for my trade-in and new car values (researched on TrueCar, Edmunds, Cars.com, and KBB) along with loan info in a spreadsheet backed by printouts, but they wouldn't budge. The primary reason given was that the profit margin on their vehicles is significantly lower than other brands' (which, based on everything I've found, simply isn't true), but I believe the real issue is they simply undervalued my trade-in. After spending over three hours in the dealership, I had to leave; near the end, the finance person called my numbers/proposal "crazy," which I didn't appreciate. I drove north on 65 to a nearby dealership, and within an hour, they had given me an offer in line with the others I had received and worked with me quite a bit on the new car price as well. I ended up purchasing a brand new sedan from that dealership even though I had to wait almost two months to receive delivery due to the switch in model years. The final deal was within a few hundred dollars of the "crazy" numbers I had given the finance person at Reliable Toyota with the same trade-in and comparable MSRPs. The cherry on top is that I received sixteen follow up voicemails from Reliable Toyota even though I indicated email was my preferred contact method and specifically asked them to remove me from their call lists after the first few. At least with the people I know, Reliable Toyota has a fairly negative reputation. My experience two years ago gave me enough hope to return, but they very much earned that reputation this time, and I doubt I'll be visiting for our next vehicle. My father was on the fence, but after hearing of my ordeal and others like it, he will be visiting Joplin or a dealership in northern Arkansas for his new truck. read more

Made the buying process very easy. I knew what I was after and they were fair and pulled some strings to get my new truck which wasn't currently on the lot. They were fair on my trade-in as well. So far service department has been great and has answered any questions I have had. MUCH better experience than some of the other Toyota dealers I have been to. read more

I had a really good experience at Reliable Toyota are sales person Trevor Cockrum did a good job showing the vehicle and being very efficient. read more

My Maintenance light was on so I Had my tires rotated at Reliable Toyota. Folks were Friendly and performed the work as promised. Josh Reno was my service writer and was polite and professional. A+ read more

Reliable Toyota - 2015 4Runner - Car Dealers Near Me - Springfield, Missouri

Stewart Moore is the best. He used my research to find a car that fit our wants within 15 minutes. Fast friendly and willing to work with us. Our good credit and preparation with his knowledge made for a great deal. If I knew anyone out here I would refer them here in a minute. The guy in back insisting he has to make a sales pitch regardless of how many times you tell him you will not buy something was almost insulting and offensive. Still happy with my new Camry and the package it has. read more

Top notch customer service! The service department squeezed us in - our vehicle had broke down on our way to Branson. We had to spend the night in Springfield because no rental car was available. They drive us to a hotel, picked us up in the morning. They certainly helped us out!! Five stars service!!!! read more

We spent a good part of a day at this place talk about scam and using your e-signature to sign all your paperwork. We didn't agree to $1200.00 tire service that they put on without are permission. If that doesn't tick you off they had to have a graduation certificate for a discount witch we gave them and they lost but than they ran my credit with my name and ID and still put my name on the loan and title wrong, I was not given any paperwork when we left and still to this day have received any except by e-mail a month later. The finance department is unreachable, and the don't call you back. My son went up there and was told that they would fix the title and cover the title fee ( yah you screwed it up). We now have to jump through hoops to fix them putting the wrong name on everything and the wrong insurance, and charging us for something we didn't want or agree to. I would like my $499.00 back for my son taking off work and all the time have spent trying to contact these people an all the hoops we now to jump through to get all of your screw ups fixed. The car we order months ago the interior was ordered wrong as well. Go somewhere else!!!!!!! read more

We had made a deal on a used car and ended up driving 3 hours out of our way just to get there to tell us that they sold the car we were coming to pick up from underneath us. I do not recommend doing business with Gavin the manager or Adam the salesman, they do not stay true to their word. I wish that I had checked the reviews on this dealership before doing business with them. read more

Went in because my car literally exploded. When we got in Trevor did a great job of trying to find us the best deal on a new car and when we realized a brand new car just wasn't in the cards for us we ran right over to the used side of the dealership and found a car that worked for our budget. read more

Don't take your car here you're better off beating it with a hammer yourself. Very obviously Didn't even check the fluids in my car and quoted me 3x what the parts and labor should actually cost. read more

Reliable toyota is one of those rare businesses who focus on customer obsession. From the time of inquiry to getting me on the road, I cannot believe how great my experience was. She cleaned buffed, removed pinstripe, installed add ons all in a week. On top of that, she had a bow and balloons waiting for my wife for our anniversary. They were patient with my 4 year old boy who had spent 8 hours in a car and was a bit wild. I wish I could give them more stars. I also wish they had a location in Des Moines! I can't wait to do business with Reliable Toyota again and will make the trip down as the service is completely worth it. read more

I have been a loyal Toyota owner for 20 years, have been to many dealers and usually experience some of the finest service you can imagine or expect from a renowned brand with focus on quality and competency. I bought two 2015 Toyota Prius in November 2015, we had a complimentary oil change for the begining of ownership. We had other dealerships have no issue whatsoever with redeeming the oil changes and having the service done and reported correctly on the correct vehicle as you would expect. We brought both vehicles into Reliable Toyota at some point within the first year of ownership and Reliable Toyota redeemed the wrong coupon on the wrong vehicle and reported the service on the wrong vehicle. We again had another service failure when we brought the vehicle in to have oil change and tire rotation and the service department failed to reset the trip computer, when we brought this to the attention of the SA (Service Advisor) there was no apology, there was no interest in doing an oil change again and reseting like it was paid for and to be done by factory trained Toyota mechanics. There is a reason why Toyota engineered the maintenance reminder in the car, it was incase a customer didn't want a sticker in their field of view and is easy to keep track of at a service level and to not address this and correct was yet another issue for us and never have dealt with this in a lifetime of ownership in a Toyota. We stopped going to Reliable Toyota because of the inconsistent service and failure to meet the excellence Toyota represents especially when these services are mundane and routine for any dealership. We then went back to Fletcher Toyota in Joplin (driving an hour to get there) to get tire rotation and oil changes. After 8 months we decided to try Reliable Toyota again and save two hours of my time driving on my day off. After the second visit returning to Reliable we had again experienced further issues. We always do rotation and oil changes at the same time, we drive a lot of miles and is critical we have good service habits. One service my tires were left under inflated severely (twenty-five psi) and not consistent; meaning more or less in each wheel. I thought I had defective tires which I bought brand new and had installed by Reeves Automotive Tire and Wheel in Joplin, Mo. I took back to them and asked if my alignment was off or a tire bad because when I tried to stop my car would shoot over in a direction each time. Reeves examined and put on the alignment rack and inspected the tires checking for slow leaks, I paid them to check by leak testing and no leak was found, I find out that they were just under inflated. On the same visit my wife's car was damaged by someone not using the proper spacers on the arms for the lift and damaged my wife's rocker panel, this also caused another body part to come out and rub on the rear tire, ruining the part. Upon the next day I had off from work, I went to the service manager and spoke to Jay. Jay was a very nice gentleman and listened and came out with me to my wife's car to inspect, I called my wife and asked her where the damage was, I told Jay and we both got down on our hands and knees to inspect. Jay admitted to the issue and explained that there was at one time an issue with management over the department of oil changes/ tires and that ninety percent of all master mechanics he has came from that department because that department is where everyone learns and gets experience to move up in their career. Jay stated he would check into the part and find out information and get a hold of me. A week passes by because it was my next day off and I ask again the status, Jay stated he was ordering the part and having it painted. Another week passes by, because it was again my next day off (work five days and off two days). I asked Jay why are we at week three and I still do not get a single phone call or part installed on my wife's car. Monday the eighteenth (one day before a month of dealing with this issue and procrastination. I called up to speak to the assistant general manager and gave a story to the agent that answered the phone and said to bring this to Tony or his assistant and let them know I am not happy and I expected a phone call back. I was transferred to the Assistant's voicemail box and I left my name and number. I was called back by the assistant and she announced herself and capacity. I started by saying that I wanted to know if she had a minute to explain service experiences and didn't know if she was aware of the issues or not but wanted to cite my experiences. Upon closing my experiences aforementioned I stated that if Reliable Toyota was the very last deanship to sell my beloved brand that I would switch brand than dealing with Reliable ever again. Tony Stuble is the dealer and General Manager, he was abusive, harassed me and violated my privacy. HORRIBLE DEALERSHIP !!!! read more

Victoria my sales lady did a fine job help me find the kind of car I was looking for . She was prompt in getting us to the F& I guy and met all that qualifacations as a good sales person. Thank you! Lora Thomas read more