I met Jacob B. late one afternoon - came back the next morning (90 miles) and bought a new car. The process was short & sweet. Our first Toyota. The dealership was recently remodeled & has food & drink with enough variety to satisfy most. They have a finance guy who's seen most everything & can handle the financing and warranty stuff. Painless process start to finish. read more

Purchasing my vehicle was seamless and pleasant. But as soon as they got my $35k their attitude changed. My sales rep returned my vehicle from the detail shop (something they do after every purchase) and handed me the keys. The cover for one of the roof racks was missing and so were the screws that held the rails on. I pointed this out to the salesperson, who's only response was, "that's weird". I had to go to the sales manager to get any satisfaction. Come to find out the detail shop had broken it off in the car wash. My sales rep found it on the ground in the detail shop. To ad insult to injury he actually handed me the broken piece and said, "sorry". He didn't offer to replace it or even have a member of their staff attempt to install it. I had to once again go to the service manager for action. The part wasn't in stock and they wouldn't ship it to me. I had to drive 5 hrs round trip to get the part when it came in. When I got to the service department I discovered they hadn't ordered the screw set. I elected to just pay for it myself only to find out the factory was out of them. I asked if they could ship it to me (8 tiny screws that cost $14), they said they could but shipping would be $20. Ridiculous! Then I find out the finance department shipped my paperwork to our old address. A detail we went over with them multiple times to insure that didn't happen. In the middle of the sales process our salesman (who was all sorts of polite and helpful at the time) asked us to review our experience with him. We left him a favorable review at that time. It wasn't until he handed us the keys and got his commission that Dr. Jekel turned into Mr. Benign Neglect. And on top of all of this the dealership sold our phone numbers. Now we're receiving nothing but telemarking calls for the four corners of the universe. EXTREMELY DISAPPOINTED with RELIABLE TOYOTA! read more

I recently went to Reliable to look at the 2017 Camry. I was greeted by Stuart who showed me a few options. I was also talking with Magness Toyota in Harrison, AR. I was offered the vehicle at $2,000 more and 5.9% interest through Reliable. I asked why the dealer in Harrison was less expensive ($2,000 less) and a 0% interest rate. He threw his hands down on his desk and raised his voice saying "BECAUSE THEY ARE LYING TO YOU!" Later that afternoon I drove to Harrison, AR and purchased the vehicle at $2,000 less and ZERO PERCENT INTEREST!!! Who is the liar now???? This place is a joke. I refer everyone to take the little drive south. It's worth it!!! read more

Absolutely exceptional service. I was helped immediately upon arrival for my scheduled appointment. Was quoted an hour wait - only waited 30 minutes. Dylan, the guy taking care of my car, explained everything to me. He even walked me out to my car & closed my door for me! Service is unmatched from any other brand or dealership! read more

I had a terrible experience here. I have never been so humiliated. My husband picked out a truck on a Thursday and told the salesman we would be back to pick it up on Saturday (we needed a day to do our banking). Salesman says "no problem." and we made an appt for Saturday at 1pm. This was confirmed by phone with Aaron our salesman and Jackie in customer service by email. Saturday a.m we decide to go ahead and drive the 50 miles to Reliable from our home to pick the truck up early. He couldn't wait. He loved that truck. When we arrived, we were told OUR truck was on a test drive. Aaron says, not to worry. They are looking at other trucks too. A bit perturbed, we waited outside until the truck returned. When it arrived, my husband was anxious to show it to me along with all the bells and whistles (truck had a lot of nice extras - satellite, seat warmers, etc). So we went outside and hopped in. Aaron was supposed to be getting our paperwork ready. As we are looking at switches and compartments, etc, another salesman comes out, opens the truck door and tells us to get out because the people that just returned from a test drive have "first rights" to this truck. First rights? What the heck does that even mean? My husband says, "I have a check in my hand (and he did). I am buying this truck today." The other salesman - who bore a more than passing resemblance to the Crypt Keeper, told us to take it up with the manager. Well, we didn't take it up with the manager. We walked off the lot and drove 80 miles in the other direction to Harrison, AR where we bought a truck from a competitor. read more

This dealer is excellent! We walked in with a special request and special needs and walked out with the car we wanted to a tee. We were never pressured for something more or greater than what we needed, and our salesman Jakob Brownlow was very reassuring in answering all our questions and concerns! Highly recommend this dealer and especially ask for Jakob! read more

Clark Petrochilos was extremely helpful and kept the process moving so that I could drive home in my new car!

They tell you a price and magically it goes up with every representative they have you talk to, which for us was 3 people. They talk down to you and don't make you feel like a valued customer. Will not recommend this store. read more

Kyle and Randy are superb guys who successfully convinced me to get my 6th Toyota Prius from them. Great pricing and salesmen to be sure. Whenever I need a new Toyota I start my shopping at Reliable. I would suggest, however, they revamp their service waiting room. Its dated, uncomfortable, and was around 85 degrees and high humidity when I was there. Its definitely not reflective of a world class automotive brand. I suggest they look at Jay Wolfe Toyota in the KC area - night and day in the comfort, refreshments, wifi speeds, ect. When I went to get parts, it was even hotter and more humid over there. Other than that, the service folks are superb and I can always get my Toyotas in for oil changes. Also, guys in parts did a great job, even amidst the heat and humidity, to find an obscure part for my wife's 2008 Solara SLE convertible. Sadly, Toyota isn't producing a mud guard for the 2017 Prius for some reason. Love the fact the restrooms are still male and female. read more

The staff there is always so helpful. They take great care of me & family! We have bought our last 6 cars from Reliable and would recommend them to anyone. I didn't feel like they wanted to just sell me the car & be done. They treat us well even if we just come in for an oil change. read more

Horrible experience! I have been to this lot 3 times looking at Toyotas and would never send anyone here! I finally went inside since no one had come out in my three times on the lot. I was there 5 minutes before the salesman was telling me how wonderful his deals were but he had never even told me about a car. He never once showed me a car, told me about a car or mentioned anything but their certified deals and how great they are. He was a complete jerk and I left extremely upset. I would not recommend this place to anyone! read more

Reliable Toyota had the exact vehicle we had been looking for! Matthew Vandiver listened to our list of needs and wants, and matched us up perfectly! He really knows and loves Toyota - and it shows!! read more

I haven't bought a car here but I have serviced my Camry here for sometime which is still under warranty. Their facility is still in the 90's and they don't loan cars even if your car needs to stay over night. read more

Cannot even state how angry I was when the shuttle service was unresponsive about picking me up in a timely manner. Every dealership we have gone to gave us loaner cars so we were not "stuck" at the dealership for hours. Not here, we could rent a car..... Are you kidding! On a recall!? We will not go back to this dealer again. read more

I lost the key to my Toyota Sequoia at the Lake. I did not have a spare key so I called Reliable Toyota to have one cut. I was informed that a key could not be cut and that the vehicle had to be towed to the dealership and had to have the computer replaced in order to cut a new key. To make a long story short, to have a new key cut for my Sequoia ended up costing me $922.76. By far, most expensive key I have heard of. Bad design by Toyota and overpriced Repair by Reliable. read more

Dan Regan was our salesman and everything was great. Manager was great as well. We got a great vehicle and we feel the price was fair. Will come back! read more

I am giving them 1 star because my experience was just plain horrible. Now, it may be better for others, but I just did not like it, and here is why: First of all, I went to trade in my car for another used Toyota. I asked them for just some ballpark estimates for the trade-in value of my car, and they absolutely refused to give it to me until I made a decision of what car to buy. Why would I want to lock in to buying a car without knowing how much I am going to pay for it? That's their technique: they want to trap you into buying their car, and then give you the lowest possible trade-in value for your car, so that you have no way out. In addition to that, the salesman was a complete slimeball - just your typical used car salesman. He didn't even have a dignity to shake my hand when I told him I am no longer interested in buying a car from the dealership. I was so sincerely disappointed with their service. The next day, I went and bought a car from another Toyota dealership (in Joplin, MO). Got a great deal (for $2,000 less), and the salespeople were very nice. read more

I was going to purchase a 2014 highlands but after reading all the reviews which were bad and spoke with a salesman who wanted me to drive up to Springfield the next day after I told him that I was a single parent and would maybe try at the end of the week. .he basically said that I was lying and that I was pulling his leg..just be truthful he told me..I told him I just cant leave or drag my kids up there it was an hour drive..He was rude.and im glad I decided not to go especially seeing the bad experiences people had iver there.. read more

Absolutely the WORST experience I've had at a dealership by far. Not only are they dishonest without shame but they are some of the rudest people I have met in a very long time. It is absolutely beyond me why anyone purchases from there. Magness Toyota in Harrison, AR isn't that far and they are BY FAR better than this dishonest bunch of clowns. read more

My online purchase experience was a good one, and it was made even better by the Sales Associate Mike Casey. Mike was thorough and very helpful in explaining the many features of my new Prius. He was a 10+. read more

Absolutely terrible service department! Everyone up front on the sales floor was super nice and helpful. I'd never been here before and the signage was a little unclear on where to go. Over the holiday weekend I've lost my keys. It's been a nightmare. I had one left to replace and of course the key is chipped. After going to the parts counter and being redirected to the guys checking in cars out at the service bays. I was told that because my name isn't listed as the owner of the car they wouldn't help me. I'm all for safety and covering your derrière but that man called me a thief. I will never go to them again for anything. It's been a really long time since I've been so insulted and I won't let one penny of my money go to supporting this company. I don't even want an apology. Nothing. I'm done. read more

The service provided here is top-notch. The staff is professional, friendly and honest. I have never known them to suggest more work than necessary. In fact, often the final cost is less than the estimate. HIGHLY RECOMMENDED! read more

I showed up to the lot and was promptly welcomed by Adam Clair. I told him I was interested in a specific used car they had listed online and within minutes we were off for a test drive. Although the car looked and drove great I still wanted my mechanic to look at it. Mr. Clair said that was no problem and arranged for me to take it in that very day. When I got it back I was ready to buy, but I was dreading price negotiations. While we had different ideas of what the vehicle was worth, Mr. Clair was courteous, respectful and very helpful. By the time we were finished, we had an agreement both of us could feel good about. Next time I'm in the market for a car, new or used, I'll be looking here first. read more

We needed to replace my wife's car. Adam Clair met us at the door and treated us like family. There was no pressure and he answered every question we asked even if one of us repeated a question because we were not listening:) The service and the cars are fantastic. I would recommend Reliable Toyota if you need a new vehicle read more

Service department is awful. They forgot to tell me that my Prius front end was out of alignment when I was there for a tire rotation. They put the cupped front tires on the back of the car hoping I wouldn't notice. By luck I was out of town for next tire rotation and a more reputable toyota dealer pointed this out.. When I bought my certified Prius during certification they forgot to rotate the tires on the scheduled tire rotation. A definite " Buyer Beware " Dealer.. read more

Cassie B., I believe the information you have received is not quite correct or complete. I came in for a 100K mile service.  I was immediately told I was mistaken about the scope of work.  When I referenced the scope of work listed on the website I was told that it is not current and someone should fix it.  Apparently the scope of work listed on your website does not match the information in your service department. Not sure if that's been fixed or not. I understand that things happen and noises can be intermittent.  I met with the sales manager and they explained the axle seal and brakes to me.  Yes, they brought me back to the vehicle to explain how they missed the problem on their initial diagnosis.  It's not that I doubted their word. If it had been leaking as long as they said I figured there would have been signs (spray on the inside of the wheel). There was not. Okay, so we moved on. I explained the importance of having my vehicle run properly.  That's why I typically go to dealerships for service.  I will pay more to have the confidence that my vehicle will be properly diagnosed and repaired.  I asked for my vehicle to be checked out thoroughly as I travel frequently for business and pleasure. Told the service team what the symptoms were:  there was a heavy "clunk" when stopping suddenly; feels like someone rear ends me.  They seemed to understand what I was saying and assured me that the vehicle was going to be checked over thoroughly. Paid the bill and drove away.  Yes, you discounted the price but you still did not fix the problem that I discussed with your team. Two weeks later I was out of town and the same symptoms presented themselves when I had to stop suddenly.  Not the grease on the brakes.  The "clunk" after a sudden stop that I clearly described to, and discussed with, your team. Sent an email to the sales person indicating the problem remained and also contacted your service department online via your website, which is apparently your organization's preferred method of contact.  Until your comments, I have received no response from Reliable Toyota. To be clear, the issue I have is not necessarily with the $1700 bill.  It's with the fact that I paid that amount and now have to pay more money elsewhere to get the vehicle fixed right.  It's also with the lack of confidence in the work done to my vehicle, which was always my main concern.  Previously I had no reservations about taking my truck across the country; now, not so much. And for you to indicate that you "reached out" to me with no response is just not true.  I have received no communication (response or otherwise) from your organization until you relayed incorrect and incomplete information on Yelp. read more

After spending a few hours there. The deal fell through because they had the wrong price listed in the windshield. Plus, one salesman threw out some exaggerated numbers to reduce the value of my car. They didn't even give me the best interest rate. They gave me a "generic" rate as they put it. I was told, "A better rate will come later after we had a deal." They do hold your keys and also my title. Never again! read more

GO HERE and ask for Shayne Freeman. This man knows what he's talking about.

I love my Toyota's. I have bought 2 Toyota cars at this lot. One used and one new. I have had good experiences and really bad experiences at this dealership. Some experiences were so bad that I would give them "no stars" if I could. I no longer take my Toyota there for warranty work. I found out that a dealer does not have to do warranty maintenance or warranty work to be covered by Toyota. I have heard of others that have had problems and it appears to me that most of the issues come from the manager. I have bought many cars in the past and most often from dealerships. They all have good days and bad. I accept this as part of business, but Reliable Toyota will not see me again. read more

I scheduled service for my highlander based on the statement estimate of only taking maximum 2 hours. I left my vehicle at 7:30 at my scheduled time and told them I would return for it that afternoon around 3:00. Upon arrival to pick it up, I found out that were not finished with the scheduled maintenance as promised. I was needing to traveling out of town that afternoon and it screwed up my schedule. I was extremely upset and was treated poorly. The technician who handled my appointment was not very apologetic. I will be utilizing this company for my remaining free service because all others are further away. But after that, I will not. I hope my formal complaint to Toyota.com will be followed up with this dealer so they will not lie to anyone again. They just put me on the back burner and didn't care. read more

It's the worst company ever unreliable is what I consider them to be not one person air seems to know what's going on with anything from the Cars dealership all the way to service all the way up to management nothing but problems never ever take my vehicle there or recommend them read more

Victor Pla is a good salesman. My dad and I thank him for being such a helpful and caring person. We enjoy our car shopping time with Victor and his team manager, Michael. read more

NEVER AGAIN! My wife and I were car shopping and one vehicle on the list was here. It was our first stop and we got an old bald headed salesman that reeked of cigarettes and looked as if he should have retired 20 years ago. The problem started when I asked for a quote on our trade in. He wanted a commitment to buy from him first. Hmm.. how can I commit if you won't give me a trade in value? He said that was his policy. I said if he couldn't give me a trade value then we were done here and he again said it was his "policy". I stood up to leave and he stood up with me and very rudely told me to "be man enough to sit down and give him the courtesy of explaining his policy". REALLY! I'm trying to buy a vehicle and you think talking to someone like that will get it done? Luckily my wife intervened and headed us toward the door. This guy kept after us, all the way to our car! The only good news...we left this place and found a dealer that appreciated our potential business. The first thing I said was we are looking and will you give me a trade in quote for just looking? The man looked at me and smiled and said "why wouldn't we?" Hmm. Take note reliable! That's how it's done. And Yes, we purchased from them instead. read more

I bought my new 2017 4runner at this dealership from Matt Blankenship. If you go there, ask for this guy. He will take awesome care of you. He doesn't act like a pushy salesman, but is there to make sure you understand each vehicle you test drive. He made my experience super easy and comfortable. Afterwards, he set up all the media in my car and was extremely friendly and helpful. Driving off the lot I felt very happy with my purchase! I am so glad I went to Reliable Toyota. read more

Ok so we decided we wanted a Rav4, we went and test drove one on the lot but it was not color we wanted as well as other options. I searched and found one up in St Louis and called Reliable and asked if they wanted to go get it and sell it to us or should I go up there to buy it. I really wish I had gone up there. They went and got it for us so you would think this would go pretty easy and quick, we were there FIVE hours. The negotiations were SOOOOO painful, we did not get anything close to what we felt was fair on trade value and they were not about to budge. Then the finance, WOW he was only interested in upselling all the garbage he gets paid big for. After many exchanges, we were upfront in the very beginning we don't buy that stuff, he gave up and was obviuosly pissed off. Now the actual finance we advised we that we knew of a bank that had a low APR and wanted to go that way probably, the sales person assured us they deal with this bank regularly. Well Mr. Finance would hear nothing of this, he only wanted us to go with Toyota Finance, I guess so he could make up on what he lost with the upsell. When we gave them a low rating on their internal survey we immedately got a call from a manager wanting to know why we gave such a low rating so I gave him the story you have just read along with a few more details, he then asked why we did not walk away, WOW. I advised I personally was ready to but since this is what my Wife wanted I was going to follow through and get her what she wanted. I truelly am sorry I did not walk. On top of all of this in my conversation with the manager he advised me he would mail us a check to make up for the the trade value we felt we lost. It has now been 5 weeks and no check. To sum up make the drive to Joplin, Tulsa, West Plains anywhere but here. Yes I am comfortable saying these people will do anything to stick it to you and they certainly are liars. read more

Everything was great! My salesman, Neal, was friendly, direct, and I was able to leave the same day with a new Prius. I was able to test drive the car with no hassles and the price I quoted was the one offered to me. I highly recommend it! read more

I tried to buy a new Toyota Corolla from these folks. HUGE mistake. They are nothing but crooks. They take the keys for your trade, won't give them back, and keep you trapped on the showroom floor for hours while they hide in the back making "deals" with the "manager." They try to sell you a car you don't want, and won't discuss the one you do want to buy. It is a complete waste of time and energy to go there. If you like playing games, head on over. If you want to buy a car at a reasonable price and be on your way, go to Fletcher Toyota in Joplin. read more

Worst experience I've ever had purchasing a vehicle. Found a vehicle I liked and negotiated to a price I felt comfortable with. While waiting for the finance manager I was approached by the salesman and was told they did not have the title for the vehicle but could sell me another car at a much higher price. I should've walked away right then, but I liked the vehicle so I went through with the deal as they stayed they should have the title "sometime next week". This was on a Saturday. I went through the title application and put money down on the vehicle with the understanding that the deal was not final until I received the vehicle. Three days later my check is cashed before I even have the vehicle. A week goes by with no contact from the dealership. I call and cancel the sale stating I would like my money back. Three weeks have went by and I have still not received my refund for the down payment. This is after multiple calls to the sales manager who has stated the check was sent in the mail. It should not take three weeks to mail a check. The dealership is over two hours away so I'm not able to just visit the dealership randomly to get my money back. The customer service is horrendous. Do not go to this dealership unless you want people who will only see you as a sale and not as a valued customer. Would give this dealership zero stars if possible. read more

Got an oil change with the $10 rebate special, but the service people fail to tell you that the rebate is made out to Reliable Toyota and expires 6 months from the time you got your oil changed. This rebate is absolutely worthless to me because I don't put on 5,000 miles in 6 months. I may get up to 3,500 mile or so. The rebate should at least be good for a year. I've never in my life got a rebate that was not made out to me. Pretty sneaky on Reliable Toyota's part not disclosing this info beforehand. I'll change my own oil in the future. read more

I had the best experience at Reliable Toyota with Jason Moon, highly recommend asking for him when you stop by. He was knowledgeable and took extra time when it was already late and they were closing to teach me how to use all of the different features/functions on my new (to me) car that I wasn't familiar with. I appreciated his thoroughness and that he called to follow-up and check on how everything was going with my car and see if I needed anything. At other times in the purchasing process I was helped by Matt Sibet and Frank Rippe and was equally impressed with how they do business and for their advice and help. Another wonderful experience at Reliable Superstore! Thank you! read more