Luke lovelady and gracie francise have been wonderful, i would recommend buying your next bmw here! It has been a smooth and easy process.

Bruce Smith and Luke Lovelady did an awesome job thanks so much for everything for my daughter's first SUV. - When an issue did arise in vehicle, I can 100% say they handled it above and beyond. read more

BMW of Springfield - BMW X3 - Auto Repair Near Me - Springfield, Missouri

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Buyer Beware!!! Bought my 1st BMW, a Certified Pre-Owned X7 with a 1-year unlimited mileage warranty. Turns out not only did they not fix something I was told would be fixed before purchase I do not have a warranty at all! Customer service has been horrible. The person you need to speak to is never available and they do not return your call when they say they will. When you do finally get to speak to someone, they say they are working on it and only tell you the bare minimum of what is actually going on. So not the experience I was expecting from a BMW dealership! read more

made an appointment for oil change and tire rotation 2:45 later they are done guess having appointment does not matter at this place. Will never go back here read more

Don't participate in fraud. We purchased vehicle that was represented as a certified pre-owned vehicle... turns out it was not. These guys are dishonest crooks. Avoid like the plague. read more

BEWARE BEWARE BEWARE THEY ADDED $4900 TO MY LOAN AND DID NOT PROVIDE THE INFORMATION ON MY LOAN AGREEMENT ALSO My car had issues immediately trying to leave the lot, I've had it 3 weeks and they keep somehow "not having the parts" I've called 13 times with 0 calls back because they added $4900 to my loan and changed the term length by 2 years and told me it was still a 48 month term length, but it's not 72 months. They put on the paperwork that I was signing N/A on the term length. They did not payoff my trade in even though they had the trade in amount. BE AWARE, All calls will be told "I'll call you back" and I have yet to be called except by one person who lied to me about the loan terms. I was originally going to pay $504 for 48 months, the Finance person Patrick Lane (who does not work there 3 weeks later) wanted to "run the numbers with GAP and a warranty" because I wanted to use my car insurance company for GAP, came back and said it's actually cheaper to have GAP and the extra coverages and the new monthly payment would also be lower at $463 a month. He failed to tell me it would be more expensive because the new terms would be $463 for 72 months. Almost a $9000 difference in finance charges. When I came to ask what happened after calling 5 times, I was told by Adill another finance person, that if I paid the original monthly payment $504 it would be paid off in the 48 months. I did the math and it would only be paid off 7 months earlier instead of 2 years earlier. This company is a scam and will ignore you. The only way I've gotten to speak to them is by going DIRECTLY TO THE STORE. WHICH IS A 30 MIN DRIVE ONE WAY. I have filed with the BBB BEWARE BEWARE BEWARE read more

Well, nothing is ever as good as they make it sound. We had questioned the brakes on the car after the test drive. Derek, who was formerly service, said that it was fine. Just had not been driven. They do a all points check on the vehicles. Now we have it 24 hrs only to find out that we need brakes and rotors all the way around the car. I think this is piss poor business and there is something wrong. They wondered why I didn't want to buy a car there because I can tell they were full of it. They sold my husband on it now he's upset because I told him so. NOWWWW, there want us to drive back another hour there and back to bring it back next week to "look" at it. You all swear you do that to every vehicle and did that BEFORE you put it on the lot. We should have learned our lesson when they tried to shaft us on the trade in. Said they would give us $9000 for a clean 2012 Maximo with 86,000 miles on it. We told them my son has taken the pipes off. They said it was $2000 to fix. We got it fixed for $360 at a muffler shop. They offered us $4000 for the car. I told my husband let's GO!! Not before they gave us the finale. Big O had screwed up and put the car had 131000 miles on it. They acted like it was a discrepancy which logic on the Carfax should have shown that. Less than a month we drove 50000 miles since the last service. I swear I'm so freaking mad right now!!!!!! I'll be going to JAG on Monday. A large down payment and now probably over $1000 in repairs in addition to that. Always listen to your gut!!!!!!!! UPDATE Well, we paid over $450 for front brakes and rotors on a car we just purchased from BMW Springfield. They wanted us to drive almost 200 miles round trip to fix something that should have NEVER passed their "THOROUGH AND METICULOUS" so called inspection in the first place. The brakes were GONE. The rotors were scarred up in grooves showing there were very little brakes on the vehicle. We just do not have the time to continuously come down for something that should have been done from the beginning BEFORE it was even for sale. I'm doubting it all. Even the "so called" warranty they claim the vehicle has on it. Just a shame what people will do for money. Responded to the "business owner" and he never called back. Really speaks volumes on how much they actually care about customers. Definitely will head to BMW in St Louis or Columbia after this experience . read more

Tanner is the best. Would definitely recommend this dealership. Very clean and friendly. Will be back

I had new tires put on my car today and Cody and the Service Department were top notch. I highly recommend them!

We flew in from out of state to pick up a specific vehicle. The finance guy we completed paperwork with said give it 10-14 days. It would all come in mail (which would include a check). We need these to register and get plates in our home state! Here we are 7 weeks later STILL WAITING on the paperwork. We've called/texted multiple times and have heard different information everytime; Its been sent, it's taking a while for whatever reason or its been sent...to New Jersey! We live in Colorado!!! We've heard they will call back after they follow up, never happens. We've heard the manager will call you in just a bit, never heard from them either. We still have no paperwork, no check and no updates! I do LOVE my car, but I wouldn't choose to use this dealership again due to the huge lack of communication from everyone and the snide comments from the sales girl - we know the money from the sell is already in your pocket - so of course you don't care! Just get us our $6k check and the paperwork we need to register OUR (paid off) vehicle! Thanks! read more

Dallas was super helpful and helped me in every way possible although the main finance person seem he didn't help me with my car trade him Dallas made sure we were able to get something to work read more

I was there for 3.5 hours, clearly stated my intentions to lease a vehicle. Staff lied to me saying I was approved for lease, only to come out and say I was approved for finance not lease when that is not why I went. I told them hours prior when I needed to leave by for my kids and they chose to lie to me and let me keep sitting around in hopes I would buy. I was patient, believed them, and I'm quite frankly very disappointed in the inhumanity and choices made instead of simply being honest. I have had prior good experiences here but will not ever be back. read more

There are several businesses that I take no pleasure in being their duchess - even though I love Reliable BMW - their Collision Center falls into this category. My car has required their services on two separate occasions. Both times, all of the employees were very professional, competent and accommodating. It is never fun to be without your own car (with or without a rental car). Reliable makes it super easy with the on-site rental car option and emphasis on customer service. I am happy knowing my car will come out in top shape and not feeling fleeced as I leave! read more

BMW of Springfield - Auto Repair Near Me - Springfield, Missouri

Will thank you so much in helping me and my family in making this deal come true. Your professionalism and attention to details was admirable. I can see myself and my family doing business with you in the near future and continue being part of the Audi family Thanks so much! Ivan read more

I had a great experience at BMW of Springfield. I want to recommend Correy who helped me make a great choice in getting my new Audi. Him and the whole team at BMW of Springfield are great to work with. read more

There friendly service made it very easy on choosing what car I wanted, carter Davis was very enthusiastic witch made me more likely to buy the car. Tim's layed back attitude made the experience very easy and fun read more

I had such a great experience with Springfield BMW. The entire team was friendly but our salesman, Corey, was so attentive to us. He had great follow up, wasn't pushy, and worked to make our needs his priority. Springfield BMW chose a great representative of their company when they hired Corey. It was obvious after an afternoon of car shopping that we will return to Springfield BMW in the future. Also, during this time in all of our lives, they recognized that masks were important to us and everyone wore them when around us. read more

Deep down, most people are intimidated with the car buying process, afraid of high pressure sales tactics and are conditioned to tell the salesperson - "I'm just browsing". Listen folks, it doesn't have to be this way. Speak with Client Advisor, Haley McKinney and she will treat you with respect while educating you on the outstanding BMW lineup the dealership has to offer. So put your fears aside, Haley is the bomb! read more

We experienced amazing customer service at BMW of Springfield. Logan Johnson was our sales associate and he went above and beyond to get me in my dream car. Shawn was very helpful in teaching us all about the vehicle. Brad the manager was very accommodating in getting us the right price. Overall it was our best car buying experience. I will actually look forward to doing business with them for years to come for our routine maintenance. read more

Wonderful. Buying a car anywhere else in this city is a waste of your time and money. Seriously, Ask for Joey and live life stress free. I purchased a used car from BMW of Springfield about 6 months ago now, and I could not be more happy with both the car and the service I was given. Buying a car is a large undertaking for most people. It's a process, an investment; and it's not something you want to feel conned into. I test drove 13 cars from 4 different dealerships here in town and around the Springfield Area, and the guys at BMW know how to do business. They don't sell you on a car, they find you your car. The first time I walked in, I was greeted by Joey. Joey took the time to find out what I was looking for in a car, what I needed and what I wanted. I felt like he was calculating what kind of experience I needed to feel when I drive. He then picked out 3 cars he felt most resembled that experience, and we drove them. Different cars, different brands, different price points- but all about the same experience. It helped me tremendously. I narrowed it down to a T, with ease of mind what I wanted. When we were done with the test drives, I told Joey what kind of car I wanted. He asked me what I was trying to spend, and I told him what I was comfortable with. Then he says he'll let me know when he's got the car for me. Ten days later I'm sitting at home, I get a call from Joey. He's found "MY" car. So we set an appointment for me to try it out. At first, I was apprehensive. I wasn't sure. But the second I got in the drivers seat, I knew. Joey has found the perfect car for me. With everything I'd asked him to find, for the price I needed it to be. Here I am 6 months later and I just received a call from guess who, Joey. He just wanted to check on how my car and I are doing, and set me up for a service check up. What more can you ask from a car dealer. read more

I had a wonderful car buying experience. Will Rodriguez was extremely helpful! He helped me to find the perfect car that met my needs. I highly recommend him!! I wasn't sure at first what I wanted, but Will is very knowledgeable of the many types of cars that were available and was patient with me until we found the perfect match. The dealership is providing excellent service, making sure I am happy and to answer all questions I have. read more

BMW of Springfield installed an aftermarket auto tracker in a vehicle that I purchased, overtime this aftermarket tracker was found by a different BMW dealer and it was suggested replacement of a battery due to a draw on the vehicle. Not knowing what the problem was, I paid the dealer to determine the problem and personally paid for the expensive Removal of the unauthorized part put into the vehicle by BMW of Springfield. In order to determine where the draw was BMW suggested that a battery replacement to the tune of almost $500 was necessary to uncover the problem. With several hundred dollars invested the repair was completed and conveyed to BMW Springfield, BMW of Springfield absolutely turn their back on the situation, you draw your own conclusions as to whether or not you would want to do Business with a company does that step up at the end of the day when they cause a problem on a vehicle by installing aftermarket parts that cost BMW owners money at the end of the day. read more

BMW of Springfield - Final letter from dealership turning their back on the customer over a problem that BMW of Springfield caused. - Auto Repair Near Me - Springfield, Missouri

Car buying is always a stressful event, however Elvir made it a more pleasant experience than usual. He's a very easy going and well educated individual who dealt in fact and not hyperbole. We've had dealings with Reliable BMW since 2003 and they've always been a top notch operation. Would recommend them without reservation. Employees like Elvir are truly an asset to BMW of Springfield. read more

Hands down, the best BMW service experiences that I ever heard. They did an amazing and professional job in providing the best customer experience. The team members were respectful accommodative on our needs. Would recommend this to anyone looking for good service experience. read more

First experience I've had with their services but I'm very pleased. Derek Brown was my service advisor. I am very pleased with him as well. Will be going back. read more

I've had my vehicle here twice for major repairs. These folks are wonderful. I love the automated messaging and appreciate how attentive the staff was to my questions. The work at the end of the day was fantastic. I highly recommend them. Thank you, Scott! read more

Excellent staff! Easy to do business with & they take great care of my car. If you haven't visited their new facility, you`ll be impressed. read more

Did not repair car after keeping for 9 months. Collected On warranty and goodwill from dealership who sold me the vehicle who agreed to pay everything warranty didn't cover. After attempting to pick up twice with service light on & car not running well they kept car claiming thousands more in repairs needed after telling dealership who was good willing difference it was fixed. Dealership said BMW is liable because they told them it was fixed & they paid out. I finally picked up car after 9 months with service light on, car not running right, supposed new motor, o2 sensors, three catalytic converter, new spark plugs, list goes on. Over $10,000 in repairs and car is in worse condition & they informed me I needed to pick up and by the way you need another catayloc converter which is $2500 that's why your car is loud & service light on. the Manager said it will run good other then that. My car gas no power, really loud. brought it to local mechanic which said it's the new engine. made appointment with bmw new engine is under warrant. an hour later they called back and said don't bring car in or it will sit for weeks & they don't think it's engine they replace. This is what they do to 100 disabled veteran. read more

I wish I could give this place zero stars. What a slick, slimy, shifty bunch of pompous jerks. We bought an X3 less than 2 years ago and have nothing but problems with it and the dealership. Each time we needed a repair (headlight out, engine service light on, tire pressure error, display screen malfunctions, and even a thrown piston rod - the dealership is less than enthusiastic about covering the repair. This last episode stranded my spouse in another state. When the dealership there expressly said you broke down because of an error from the previous repair, un-Reliable tried like heck to deny culpability. I finally had to drive there and confront the service manager to get him to call the other dealership and confirm un-Reliable would pay them. Never again!! NEVER another Bavarian Manure Wagon, NEVER any vehicle from a Reliable store. Stay away!! read more

i've been looking to purchase a 428i and found one online at reliable bmw l, i called and set a appointment with Dave Phillips .I had a pre approved loan from capital one before i got there.i arrived at the dealership and met Dave really good guy !! i was expecting the same result as every other time i had bought a car i'm sure you know what i mean where they try to add on everything but the kitchen sink so THEY make money,but not this time they cared about i wanted and did everything to make it possible. i got the car i wanted which is one awesome car and never used the pre approved loan i had when i got there because they not only met but surpassed the offer i had by a mile. i couldn't be happier with the courtesy,professionalism,respect and treating me like a person and not just a buck !!!! thank you Dave and everyone on the reliable bmw staff i won't forget the courtesy next time i buy a car !!!!! read more

will not cover work under warranty went in 4 brake lite on ,left with brake lite on , don't know if brakes safe or NOT, jest talked to service person, still will not repair Z4, so I don't know if brakes are safe read more

If you are looking for a world class experience buying a luxury car Sadly you won't find it in Springfield , And if you are looking for a helpful staff from top to bottom make sure as of 11 //04/15 that all new employees are in place including the Genius! We made the mistake of buying the gap ins , and the extended warranty and some club of some sort on a preowned 2007 335I . 3 days later we decide to cancel all add ons , so of course I contact the finance dept . Leaving several messages , No one calls me back so we go up there to request a rewrite of the contract or at least some help ! He was upset clearly and tried once again to sell me. I got rude demanded the info as to who my gap insurer was he said toyota , wrong ! I read all the contract s until i found it and yes we cancelled it. After that getting anyone to return our calls from the service dept to sales and getting them to fix a headlight has been a nightmare ! The service department customer service rep flat refused to call our salesman to clear up who is to pay for it ! I contacted Bmw homeoffice today ! Last word was they Are fixing my headlamp this is thursday , my car has just been sitting there for 3 days costing me money $$$$ And Happiness . Which is worth more than gold to me ! So if you value your happiness dont buy here read more