Staff was kind when we checked in. I had made an appointment online and was disappointed when the…read moreappointment wasn't honored and we had to wait another twenty or more minutes. The NP, Lauren, made up for it. She was kind and caring and the nurse/ tech that checked vitals was super sweet too. (didn't catch her name) The most impressive part was I called the next day and was immediately connected to the NP, Lauren. This was very efficient and so helpful and not always the case with quick care. After this call, we were cared for immediately upon receiving test results. Thank you! Bathroom didn't seem clean but the lobby is beautiful.

Doctor Bloom kept asking me questions and talked over me every time I tried to give an answer. He…read moredidn't take my concerns seriously. I finally had to tell him that I graduated from Vanderbilt and this is not normal diarrhea and the cramping is not the type of pain that I am used to when I do have diarrhea. I asked if they did testing for cyclosporiasis and he said he did not know what it was. I paid 130 dollars for him to try and scoot me out of the door with some imodium before ever listening to what issues I had, what food I had eaten or anything. I had to tell him that when I had appendicitis the cramping was far worse than this but this cramping pain is definitely not something I experience regularly. He brushed it off and said I should try the health department. He wrote me a prescription for antibiotics. I won't take them until I can get tested for the parasite.

I've been a patient at Gracepointe for years, and unfortunately my recent experience has been…read moreextremely disappointing. I rely on prescription-strength allergy medication (Zyrtec D) because over-the-counter options do not work for me. The week of Thanksgiving, I realized I was running low, so I called the office and spoke with Christopher, who said he would speak with Brenda--the provider I normally see--and that she would call me back. I never received a call. The following Monday, I called again and was told there was suddenly a letter in my file discontinuing my medication because I've been on it for five years. This was news to me. On 12/3/25, I spoke with the office manager, who said she would look into the situation with both Rob and Brenda and call me back. Once again, no one followed up. The staff at this facility knows I get seriously sick from allergies, yet no one seems concerned or willing to communicate. After this experience, I cannot recommend Gracepointe to anyone. Their lack of follow-through and disregard for patient needs is unacceptable.

Amazing care! The doctor was so thorough and helpful. I love how she took her time to explain…read moreeverything. The staff was kind and helpful and we will definitely be going to Gracepointe Healthcare for any future medical needs.

The staff was great and punctual. They were able to explain the test results to me in terms that I…read morecould understand.

Great experience, Kurt made me feel very comfortable throughout all tests, explained everything…read morevery well and answered my many questions. No painfully fitting masks as with another lab. I left with lots of resources and tips and have a new goal to aspire to. Highly recommend and will be back.

Not a bad experience at all. Called first to see if they required appointments and received all the…read moreimportant information on the recording. I waited to speak with someone (Derrick) to ensure we could still come in as it was 1 hour before closing. Derrick was super nice and professional even when we arrived. The location is new so it still has a pristine appearance. We were the only patients there so able to get in and out in about 30-35 minutes. Certainly will consider going here again if needed as it is convenient to home and open after pediatric clinic closes.

my wife got charged 400$ ju for being a new patient who came in for ear ache but got charged with…read morethings that had nothing to do with an ear ache her whole charg was about $700

Outstanding! Staff is fantastic, knowledgeable and caring…read more I've been here for weight loss and for the sinus cocktail , they both worked great.

Treated quickly, seemed expensive, not impressed with compounding area being sterile, leaving the…read morerefrigerator door open while compounding

I love this place. Everyone is so friendly. Olivia is my favorite. So very pleasant. I love all of…read morethem. Everyone is super knowledgeable and respectful of your time. The place is super clean and comfortable. I'm excited to try more services in the future.

Love this place and the staff! Very informative and they get you in & out super fast. I've already…read morerecommended multiple people!

Absolutely love Dr. O and her team. Everyone is always so welcoming and pleasant to be around. Her…read moreand her staff are judgement free and make going for any reason extremely easy! Would recommend Dr. O to anyone looking for a new Primary!

I had an appointment this morning with Dr. Oruganti at 11:00 AM and when I arrived I was told that…read moreI did not have an appointment on the books. I proceeded to show my confirmation email and was told to wait. 30 minutes later Dr. Oruganti met me in the lobby accusing me of not having a confirmed appointment and that her online system wasn't working. Somehow she was making it seem like this was my fault and told me I'd have to wait "who knows how long" before I could see her because her books were full. If I did not have a confirmed appointment that her system informed me was CONFIRMED, I would not have driven all the way from Lebanon to see her. The worst part was, she provided no solution and only made it seem like it was my fault there was a mistake. (rudely and in front of everyone in the lobby, I should mention.) If I were you, I would steer clear of this practice, I sure am.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.