Derrick was great! This was my first time needing to have my sprinklers blown out, so of course I…read morewaited until days before the first freeze warning. I chose him this time because he gave me the cheaper of the two estimates I recieved, but I'll choose him again in the future because he was super friendly, communicative, prompt, and because he talked me through everything he was doing, my options, and things to consider for the future. My system is pretty old, so my blowout valve wouldn't accommodate the simple blowout method. Rather than try to upsell me on a new blowout valve or tell me this system was too old for him to service, Derrick took the time to work with my sprinkler valves directly, fashioning a custom coupler on the spot to work with my non-standard setup. It was a pleasure working with Derrick and I will definitely use Emergency Sprinkler Repair Pros for my future sprinkler needs.

Did a great job blowing out my sprinklers lines. Good communication. Good Price. Very friendly…read more Love his can-do attitude.

George came over to do our spring turn on and did an amazing job. I have absolutely no complaints…read morewith the service he provided. My complaint is with the manager of the business, Mike. The invoice I received for the job did not match what I was quoted by the office staff over the phone. In June, I talked to the office staff as soon as I got the invoice and requested follow up. The gal said she left him a message. I called two additional times, and got the same message. I never received a return call. I then sent an email, as I wanted some proof of my attempts to resolve the issue. I still never heard back. We called for winter service in October, as we were really happy with George, and were told that the manager would be coming out to do our blow out and we could discuss the invoice issue then. Instead, George came out and since we hadn't paid he could not do the service. I definitely understand that, but that's why we called and were told the manager would be coming out so that we could get it all taken care of. The following day we checked in with the office, and were told that they'd be happy to take my payment and reschedule the appointment. I explained everything that I wrote above, and said that I am still waiting for my discussion with the manager. The gal said that the manager, Mike, was her boss and he is a very busy man and that he can't get back to everyone. I told her it is very disappointing that he isn't willing to get back to a customer who has made a pretty big effort to get in touch to resolve a problem of his service. I gave her all the details of what I wanted from them on the invoice (ie meet in the middle from original quote to actual invoice), and asked that she discuss with her manager and get back to me. It's interesting that there are multiple recent reviews of customers not being able to get in touch with this man Mike.... At the end of the day, I was happy with the service, I know it was a tough job, and the invoice did make sense although it was unexpected based on the quote. If the manager had called me from the get go and we had discussed the issue, I probably would have just paid it as it. Four months later I feel much less willing to do so. Hoping this review helps me get a call back from the elusive manager Mike.

Because 0 stars is not an option for these criminals. I used Hughes for years prior to their…read morerecent ownership change. Never had a problem with the old ownership. This company with its new ownership, I wouldn't have fix my sprinklers if my lawn was on fire. I scheduled a turn on service about a month and a half ago, so I've waited to try to work out these issues and have not received the courtesy of a call back to discuss my concerns, so I'm left with leaving a review here to hopefully save others the trouble. Hughes came out to turn on the system, and my first concern was the guy was high, 100% positive of this fact. Immediately after he turned on the system and had tested the first zone, he started digging a hole in the middle of my yard to fix a sprinkler. Maybe that's customary (one of the issues I wanted to discuss with mgmt, who wouldn't call me back) but I assume it'd be reasonable to ask me if I wanted something fixed or replaced, not just going ahead and doing it. I told him my main concern was to get the system on and notify us of any issues, and we could fix anything later, and just asked him to cap the head if it was broke. He seemed irritated with me, and he proceeded to finish capping that line, but after that, walked to the side of my house, and then walked to his truck, sat for a few minutes, and drove off. Two days later, I noticed my sump pump was running constantly. That was strange, with 90 degree days and no rain. I walk to the valve boxes by the side of my house, and they were flooded. In fact, the entire side yard, that we can't see from our front yard or back deck, was flooded with standing water. I turn off the water to the system in the basement and after 4 days the sump pump finally stopped pumping. I called Hughes several times after I noticed the flooding and it was several days before I got a call back, and they offered to come out 3 weeks later. I can appreciate the busy season, but it's not unreasonable to expect emergencies are addressed, either. When I finally had a new company come out to look at the system, he mentioned to me that a valve was loose immediately because water was spraying out. Surely it was something that couldn't have been missed during a turn on and he'd never seen this particular malfunction in his 20 years experience. I had not originally told this new company that Hughes had been out, I had figured it was an issue with my system. But I then relayed my recent experience with Hughes and he mentioned that it was likely a purposeful sabotage of the system. Apparently Hughes employee felt it appropriate to sabotage my system. Throughout this period over the next 6 or 7 weeks, I have called Hughes dozens of times. I have left messages and spoke with the receptionist, and have never received a call back or been patched through to the owner or manager. That's the customer service you can expect with Hughes! So, in closing, if you want property damage and possibly catastrophic losses to your home, hire Hughes. Any response by the company to this post can be treated as complete trash. The company had numerous opportunities to reasonably address the these issues and failed by not even reciprocating the lowest amount of courtesy due a customer. Interestingly, the Hughes employee didn't leave an invoice, and they've never called to receive payment, so it's pretty obvious there's a cover up and no records by Hughes that they were ever at my house, in an attempt to deny their criminal actions.

I paid for service in August and they cashed check. I was going through bank charges and found out…read morethey cashed it again yesterday (5 months later).

Been working with them for a few years now, done a great job always, friendly and helpful. they…read moregive me peace of mind that i don't have to worry about maintaining my yard because they make my landscaping shine.

Long overdue but another amazing experience with Amauri (owner) for a season of sprinkler…read moremaintenance. One the nicest people and does an amazing, easy, and quick job every time.

Genesis Landscape installed my French drains and helped with one of my irrigation lines! Amauri was…read morevery professional, provided great service, and did a great job with his team! Highly recommend!!

We had two bathrooms and a kitchen tiled as part of a major home remodel. For the most part, we…read morecame up with our own design, but we got some very valuable advice from Louie at several points, and in the end, we were quite pleased with the look and job quality. Besides the tile work, he also installed LVP throughout our entire upper floor. Not everything went perfectly, but when there was a problem, he worked hard to resolve it until we were satisfied. We really appreciated his expertise and how he explained options to us at many points along the way. We definitely recommend him and his work!

Easy to be around, trustworthy and does great work! They removed old tile, installed new drywall…read moreand then all new tile in kitchen- amazing transformation. Also gutted two bathrooms and put in beautiful tile showers.

Well, now the sprinkler that he put in that I paid $28,000 for and the sod has came apart while I…read morewas out of town and flooded my basement. He won't answer the phone. He won't call back. I was on my own and this is only been put in a month and a half ago. He didn't put a clamp on the pipe and it blew apart flooded my basement.

I had my sprinklers automated by Jonathan and could not be happier with the results! I recommend…read morethem to anyone needing help with sprinklers.

Avery is awesome! We just moved here and the first thing we did was call the big irrigation company…read moreand very rudely we were told August 14 at the EARLIEST. Keep in mind, it was June 2. Now it's July and the grass has been fighting a losing battle, and I'm tired of watering every morning with a hose for a few minutes. We sent a message through Yelp and they responded same day with availability the next day. Avery came out this morning and quickly diagnosed the problem, repaired the issue, and fixed an additional broken line. This is our permanent irrigation company from this point forward. Highly highly recommend this service and Avery.

Responsive. Came out on time, good communication, fixed the problem. Reasonably priced.read more

***This company has more than 1 Yelp page. Beware ***…read more After contacting 3 landscaping companies all show up at the scheduled time except these guys. I had a 2 hour window from 11-1 and nothing, no call, no email. So I reached out at 1:45 to see where they were at and they said sorry had something important come up and needed to reschedule. This was 45min past the 2 hour window in which no one contacted me to notify me they wouldn't be able to make it. Do not wast your time waiting around for this company as they obviously have a bad wrap for standing people up and not showing up. Definitely wouldn't want to give my 10's of thousands of dollars to a company that is poor at communication.

I had them do a large landscaping job and add in an irrigation system. It took about a month (1…read moreweek longer than the estimate) but it turned out great! I love the new yard and sprinkler system is easy to use. Unlike most contractors, they came around 12-1pm and left at sundown. Marc was able to answer all my questions and is very knowledgeable about his work. I came up with the vision for the yard and they executed it. All the help they had were very nice as well. Besides me adding on to the job, the cost remained the same throughout the project.