Very quick to respond. Would use again. Wished repair wasn't so expensive otherwise I would have…read morehad more work done.

I had a leak in the upstairs toilet. I called Juan and quickly was scheduled for the next day…read more Juan's team was able to replace the toilet and valve both over 20yrs age for a reasonable price. They were super professional and the work was A+. You won't go wrong using these guys.

It is a great pleasure for me to have Alex to fix my furnace…read more His response is fast. His service is high quality and he will explain all the details for you to help you to make the right choice. Also he will let you know the possible upgrade you may need based on the info of your area. Finally, he charge you a very reasonable price for his service. I will definitely call him again if I have any AC/furnace issue.

We had them replace our two aging gas furnaces with heat pumps…read more They came and evaluated our current system and discussed our goals. Then they provided two options with no pressure on which to choose, but explanations of each. We chose the one we preferred, and we scheduled the installation, which was only a couple weeks later. Their work was done very professionally, including adding needed circuits and pipes. Their problem solving skills were admirable and everything was done in two days. They routed the lines to the heat exchangers through the crawlspace, so none of it is visible; neatly done. All of the guys were great to work with and complete professional. Highly recommended.

Tim has helped me out with a few "fun" projects including modifying a gas stub up, sewer drain…read moreinspection and the subsequent replacement of the sub grade clean out on my property line. Tim is also local to Morgan Hill which is also a plus.

My kitchen sink was clogged, they provided fast and professional service. They help us figure out…read morethe actual problem is not from the garbage disposal and explain the items we need, help us saved some money on buying new disposal.

I called Bailey Plumbing late on a Monday afternoon. They were very helpful and friendly and had…read moresomeone out to my home the very next morning. Matt was the technician that came out and was very professional and kept everything clean while working and cleaned up whatever needed to be cleaned up after. I really appreciate the fast, friendly and efficient service. Definitely recommend!

I've been a big fan of Bailey Plumbing (aka Gladiator Repipe). They did the plumbing for our…read morekitchen remodel (water, gas and waste lines), replaced our crumbling cast iron waste pipes, installed a tankless water heater, installed a pressure reducing valve, replaced our main waste line(s) that was clogged with tree roots, and added hot water recirculation lines - and more. The work was well done, and while not cheap, I thought it was reasonably priced for the quality of labor and the effort required. Unfortunately the most recent experience was a disappointment. We heard the sound of running water in our bathroom. Called on a Saturday to have a technician dispatched. The cost of the dispatch was more than I expected ($170, less than a year ago it was $60), but that's not the problem. The problem is that after arriving promptly, REP quickly located the leak (I pointed it out to him as I had found it in the time between the call and his arrival). He took a photo - there was a pinhole leak in a copper elbow located at the bottom of a floor joist. The elbow was installed when we made an addition to our house over 20 years ago. REP disappeared into his truck where I guess he was wrestling with the billing system. He came back after about 20 minutes with a bid to replace the elbow of $3000. Yep, $3000 to replace one exposed 1/2" copper elbow. It was in a crawl space, but it's under our addition. It's tall enough to sit up, and we even have a piece of old carpet in there to keep the dust down. And the access was very close to the leak. I told him that figure couldn't be right. That's what I'd expect to be charged to replace a whole water line. He went back to his truck - meanwhile I called dispatch. "Yes, that must be wrong"... is what dispatch told me. Another 15 minutes passed and he came back in with a bid of $1600 which he said resulted from talking with one of the owners. I also declined. Assuming I paid $40 for parts, and $400 an hour for labor (in 2024 the maximum prevailing service rate was $250/hour), I expected the replacement of a single exposed elbow to take at most an hour... so something in the neighborhood of $450 would have been reasonable, IMHO. I'm not unhandy and have done a fair amount of plumbing myself... so I ordered the fitting(s) I needed (already had 1/2" copper pipe and all the tools on hand). And in about 2 hours (including 2 round trips to the hardware store), and about 45 minutes of effort I replaced the defective elbow myself. I had to make a second trip because I realized the scrap piece of copper tubing I had on hand had a nick in it - necessitating another fitting and a short length of extra pipe "just in case". My out of pocket cost was $21. OWNER RESPONSE: About 4 days after posting my prior review, and having sent an email, an owner of the business contacted me and said the price should have been about $510 - which is a bit higher than I'd expect, but much more reasonable than the $3000 or $1600 quotes. They indicated it was literally the first week on the job for REP. He also let me know that one of the main reasons for high prices is that insurance costs are impossibly high - I don't remember the exact figure he quoted me, but I believe it was something like $900 per DAY. Unfortunately this episode of overcharging wasn't the only recent negative experience. I've been referring people to Bailey Plumbing for the last 9 years. Recently a friend and a neighbor both complained about the service and costs of plumbing by Bailey Plumbing. I don't know all the details in these cases, but it makes me less likely to recommend Bailey Plumbing/Gladiator Repipe. Their staff and ownership are all like-able, thoughtful people, so it pains me to be negative at all. SUBSEQUENT FINDINGS: Since my prior review, I had a thorough termite inspection, and in the report, it was noted "it appears when waste lines were replaced, workers left soil piled up above the concrete pillars and in contact with the support posts" (this gives subterranean termites a direct path to wood). Bailey Plumbing are the ones who replaced the waste lines for us. The inspector didn't find evidence of invasion by that oversight, but we now have a $300 line item to "remove soil from posts".

Installed a tankless water heater. Response was quick and installation was smooth and timely…read more Rolando was very prompt and answered all my questions. Pricing is also fair.

Frans and his team at Better Water Heaters did a great job replacing our water heater. I submitted…read morea request for a quote via Yelp, and Frans provided a real quote and answered my questions thoroughly (unlike multiple other vendors who claimed to provide quotes on Yelp, but didn't and tried to bait me into a phone conversation instead). Frans provided a reasonable quote with an extended warranty option that I accepted. He was very responsive and his team came out to do the work quickly. They did a clean and nice-looking installation and explained the functionality of the new water heater to me. Another thing that I really appreciated was Frans' continued and unwavering support when the city inspector identified corrections that he wanted done before approving the permit. I don't have the knowledge to assess whether the corrections were justified, but Frans and his team made sure they were quickly addressed. The team came out and implemented fixes quickly, then came out again for the reinspection to provide their support. We passed the inspection with flying colors. I wholeheartedly recommend Frans and his team due to the quality of their work, responsiveness, and high professional ethics.

I've used Frank's for 40 years. Never been disappointed. Happy retirement (semi) Jim.read more

Great work. Honest and local to me. They're a little particular on what they will work on and…read morewhere. But if they're not too busy, they are a great vendor.

I really appreciated Russ's professionalism and great customer service. He responded quickly,…read moreinvestigated and diagnosed 2 issues. Unfortunately, one of the issues required services that he currently does not provide. Rather than do half the work, he advised us it would likely be more cost effective to contact another plumber to address both issues. And he didn't even charge us for the service call.

My Moen sensor went off signaling that i had a leak under my sink in the hallway bathroom, I turned…read morethe water off and began looking for a plumber who could come out and address this issue, i called Top Hat Plumbing in Morgan Hill and was surprised to get an appointment for a tech to come out and assess the leak that afternoon. The issue was quickly diagnosed and fixed that day, a defective gasket was the issue causing the leak. I was impressed with the level of service I received. I would recommend this company as they did not try to overcharge me for items I did not need. They were honest and showed me exactly why the leak occurred.

I am writing to wholeheartedly recommend Pelle Heating & Air Conditioning for your heating,…read moreventilation, and air conditioning needs. As a satisfied residential client for the past three years, I have witnessed firsthand their exceptional expertise, reliability, and commitment to customer satisfaction. I would like to give a 5 STAR recommendation to Catherine for her absolute costumer service and I would also like to give a SUPER SHOT OUT to the Tech (can't remember his name) who services our HVAC equipment, GREAT JOB! Note: Too the owner of the company, Please take the time to praise these individuals for the outstanding job they do for your company, they are the ones who make your business prosper. 99% of people will take the time to leave a BAD recommendation, but that 1% who takes the time to give a GOOD recommendation is priceless. Thank you all! for your continued service. Robert Scott

I've used Pelle for over 10 years, and they continue to offer the best service in the bay. We had…read morean issue last night with our AC unit and Pelle responded and addressed the issue within 3 hrs of calling. Conner was particularly exceptional--easy going and quick to diagnose the issue. He had all the parts on hand. I'll recommend him and Pelle every time.