When I picked my car up from this place it was filthy and completely covered in mud. Disgusting. read more

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They refused to let my father pay for the tow because his debit card dint have Jr on it, additionally when we did manage to get it paid for it was an additional 59 dollars to get it moved across the street so we could jump it. To top that off it took almost three hours foe them to even get it moved off the lit so we can start on getting it started. read more

One star is two stars too many!!! Apartment Managers: If you want your residents met with vulgarity and name calling because of YOUR MISTAKES then this is a great company. Otherwise, pick another tow company. I am sure I was not the first and will not be the last upset resident the little girl with the limited vocabulary that felt it best she communicate like a rebellious teenager will speak with during her career at Reliant Towing. I was very upset but I do not cuss, I did not do anything other than rather vehemently explain while standing outside in a cold, windy parking lot that she had my car and what my situation was. She was combative, screaming, used two words that I would never disrespected her with and did not greet her with, even said "that's not what I heard" like she has some magic number to my apartment's assistant manager that I sure wish I had right now when I told her what my apartment's assistant manager told me. (Not using his name because he is actually an awesome guy and does not deserve to be associated with these leaches!!) This lovely lady from towing company was the first one to tell me I needed a sticker to park in my complex? Why would my office have not given me a sticker if I needed one 10 days ago when I moved in? The assistant manager told me he did not usually do move ins and my apartment key wasn't even ready when I signed lease. He had to run off and make one. I only got back to him 2 days ago to get the correct resident key, mail key and laundry room/fitness room key. I asked if I needed anything else. He and a leasing agent said No! No one said anything about a parking sticker. All I was told was not to park In reserved spots, and to register car if in guest spots. I parked in neither of those places which I thought the "other" spots I parked in are for residents. I was told nothing else!! The people in UNMARKED cars that work for Reliant that drive around looking for towable cars sat right in cove I was parking by (occupying very limited residential parking) when I got home and parked just sitting in their vehicles watching me. I did not know who they were or that they were acting as "security". I would have spoke with them about my new car and if it was safe where I'd parked it at!!!!!!!!! I thought they were just random people people sitting in their cars!!!! I thought to check on car just 30 minutes or so later because there are random people sitting in their cars for some reason. Lol The men who were in cars before were now walking around my building. They saw me walk back out looking for my car; seemed to laugh about it between each other then just disappear! I had to go chase them down and only did that because they looked to be wearing matching outfits meant to be some kind of uniform and I am used to being able to trust men in uniforms!! After me having to question one of them about my car to which his only reply was "I uuhhh, saw a tow truck, I don't know" did I begin to figure out this was a tow company scam the DMV warns us about, not any security for my complex. I was lucky this guy didn't just drive off. Also,lucky for me, they stuck around as it seems they enjoy watching folks flip out wondering if their vehicle just got stolen. Sad. Very sad. I asked him why he did this knowing it was my car!! He just said he was making sure everything was okay. I yelled Why wouldn't it be okay? And he just smiled and said "Have a nice day." These people are predators! This car was only purchased this week through an auction and I discovered a stupid emissions issue with it so THAT IS GREAT!! (NO WONDER IT WAS SO CHEAP) I have all the paperwork for state inspection waive in my glovebox and it is already insured!!! It could very well have been harder to get back from these vultures had I not already been going through all this with inspection place & DMV. Every time for the rest of my life that I see a parking lot monitored by this company I'm calling the manager of that property and begging them to use another tow company AND will even help them find one that costs less and is more professional, doesn't have an F rating with BBB like this one and doesn't hire angry children to answer the phones. Call 311 and file complaints and register complaints with BBB & TDLR on them when you realize they have scammed. examples: wrongfully removed your car from your home, charged you for 48 hours of storage when they only had vehicle for 12 hours, attempted to bully you and lie to you about Texas Laws or their roll in your apartment complex. Put this company out of business. They do not deserve to operate a business serving the public in any law enforcement related field! They not allowed to remove cars from their homes like they will argue with you that they are. And it takes some time and patience but you can get your money back, despite what they will tell you. #bullettowing #southsidetowing #a&awreckerisbestincity #towscamartists read more

Lady in the front super rude, over charging like a bitch. Horrible service. $320 since i'm not in austin. even tho it's 8 minutes away from me. read more

Unethical company who's strategy is to hold vehicle for ransom after being towed. Parked illegally or not Reliant is the judge and jury and know the police won't do anything hung as a usual. Don't hire these thieves read more

IF it was up to me there would not even be 1 star, but it is not a option. This tow company towed my son's vehicle (has permit, had his hazards on, not blocking any vehicle, not blocking any walkways). Got out of his vehicle took his nephew inside and came out to his vehicle being towed away!! He saw the guy driving off with vehicle, followed him to the store. After the tow truck driver was done being a smart-a**, he then proceeds to charge my son a $180 drop fee! When my son looked up TDLR and the pricing...the tow truck driver tells him " we don't follow that, that is old"!! Today- I call to speak to the owner, instead I spoke to the little girl who answered the phone Rose (NO HELP) of course the owner is not there and you have to leave a message. Again, I ask about the drop fee, informed her that the tow truck driver charge $180 when TDLRs website has a different fee. Rose responded the same way!!! Is this correct? Do you not follow TDLR fees and make your own depending on who is doing the towing? And how do you determine the fee? To the owner Mark- After reading some of your recent reviews you should really look at the people you have working there. They are making you and your company look really bad. Kind of like they are just there for the paycheck and could careless about your company and you and because of them I have filed a complaint with TDLR! I think your company really needs some looking into! read more

So my car got towed by this company I go up there at 1 am to get it present payment the lady then tells me she can't take my debit card keep in mine I have to Uber there and back to a gas station come back with cash and the lady then try's to tell me I'm not the owner of the car we have to then go back and forth eventually getting my car back in a short way to put it there ruff with the cars I have damage on my bumper from there inconsiderate drivers and they do not care about you or your property what so ever this place is trash do not ever do business with them read more

Absolutely robbery of my vehicle, I am literally moving into my new place, I come out and my truck is gone.

TOWED MY RENTAL CAR that was registered for days at MY OWN APARTMENT!!!!!! No contact nothing. Called the company and was met with rudeness. As per the reviews, NO idea how apartment companies can continue to use this service. Absolutely brutal. read more

This company will illegally your car and have an attitude on the phone while you explain why your car shouldn't have been told even when they find out that they told your car illegally they still try to make you pay what a piece of s*** company read more

They picked up my car at 4:30 in the morning from my apts even though they didnt get verbal confirmation from leasing manager about picking up cars. My manager had just came on thursday to give a paper of the new rules and that we would be getting new stickers next week. They picked up my car the weekend before. Then i call to talk to the manager and she isnt in. So im told she would be in on monday so i called today and she still isnt in. I called again a few hours later and was told she probably wouldnt be in till tomorrow. how unprofessional is that. Im calling the texas department of licensing and regulation because this is ridiculous. read more

I was spending the night at a friends house. I was there for less than 10 hours and got towed even though there were plenty of spaces available. nonetheless, when I went to retrieve my car, I had only a few bucks of cash on me. 1) the woman I spoke to was incredibly rude, slammed the window on me, and would not answer simple questions I had. 2) she demanded that I give cash, which according to Texas law, and the sign on their building, they are REQUIRED to accept credit cards. she would not give me my vehicle back without cash. I was not the only person there that morning and everyone was very upset with her and how she was handling herself. read more

Shitty workers with a bad attitude. Charging the max fee and when you ask about it, they scream at you. I can't possibly fathom how any apartment complex uses their services. I think you must be a miserable person if you work here. read more

The only reason I'm putting 1 star is because I can't put 0. My car was towed while I was a guest at a friend's apartment complex. It cost $230 for the 2 hours they had my car and the lady working the night shift was incredibly rude. I apologize that my car being towed is an inconvenience to you. Vultures the lot of them. read more

this place is trash! their guys tow cars in visitors parking! this company is a scam! I don't recommend this place to any apartment complex to use. i call this place and the "dispatcher" says I'm not in visitors parking when she clearly hasn't been to the apartment complex! the pictures aren't going to show the large word VISITORS (it only has two sections on the line where it says VISITORS) on the thick white line in the photos. the guys this place has are no very observant!!! read more

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They just want money I'm in mission reilly ridge there's always a red truck in a emergency parking spot and the other truck hasn't got towed and doesn't have a sticker pass read more

Reliant Towing - Towing Near Me - Austin, Texas

No customer service at all. They are not caring what you are going through. Not good enough explanation, just asked money.

Horrible folks! They lie, cheat and steal anyway they can! You have been warned! They tow people that just move into apartments and then threaten to not return the car. They get kickbacks from the apartment mgmt. They are extremely unprofessional and one day they will tow the wrong person who will sue the fuck out of them. read more

Got my trucked towed. It was my own stupid fault. The lady up front was easy to talk to and was a super pro and got my truck outta there quick.. I even made her chuckle a bit. Over all it was a pleasure even tho it was my own wrong doing ha.. thank you for being so cool.. read more

I am a resident of COLE apartments. I am in a rental, and have had my rental car registered since 11/19/2023 and have been parking in the same spot. Today 11/26/2023 my car was towed overnight. I called the towing company stating these facts and the lady who answered said, "well, I guess we will have to agree to disagree." read more

The people who work at Reliant Towing are completely immoral. I was staying at my friends apartment, and registered my car as a guest in her parking garage. I input the make and model, color, and license plate. Because I made a typo on my license plate (I put HBV instead of HVV), I was towed. I even had a confirmation of my parking registration, but they didn't care. They said "maybe this will teach you to not make a typo." It cost me $200. Karma really has another thing coming to these terrible humans. read more

If I could give zero stars I would!!! Absolutely horrible customer service!!!!At first I thought they where racist but after reading the reviews i guess they really suck on a personal and business level!!! read more

Absolute crooks. They are rude and lie about prices and damaged car. I had to report them to the BBB and the police department

The fact that they wouldn't let my mother pick up her car bc she needed to place the battery to drive it out ..if she paying what's the issue ! And telling her she needed to get it towed out . She had to call 911 for a sherif to come out and then they release it,stop tryna rip ppl off. read more

Picked my car up at my boyfriend's apartment while I was dropping him off I came back outside and my car was lifted but not secured in any way to the truck. The man said I owed him $50 to drop it or I would have to pay $230ish at the yard. I paid him $50 cash to drop it and asked for a receipt. I then called the number on his truck. I was on the phone with dispatch confirming the $50 charge for the drop when the man came over to me to sign something. I said one moment I'm on the phone with your place of employment, he got angry, stormed off into his truck, attached my wheels to his truck with tow straps on my back wheels and then got in his truck and drug my car 20 feet only to finally drop it, a little dramatic for a grown man, considering I was literally standing right there with my keys in my hand. I then walked over bewildered, asked him if that was necessary, and he said he needed to move it out of the way so he could leave. This is all the while I'm on the phone with a lady at the company. He then aggressively dropped my car ripped the jack out from under my tires and then aggressively backed up and missed hitting me, my person and running over my feet by about 6 inches. I never got my receipt for my payment, and then when I went to go get the man's truck number as he was towing another person's vehicle out of the apartment complex, this employee was continuously unprofessionally talking smack to me and sarcastically thanked me for the $50 he has in his pocket that I handed him. The most unprofessional employee I have ever encountered at a place of business. Never once was he kind in any way, and talked crap to me throughout the entire process. I had no problem paying the fee. I understand rules but what a joke of an employee. Black dude with a beard truck number 10. What a yucky human. And as a business owner myself, I would not even consider having someone like that represent my company. read more

They were very helpful and I honestly am grateful they were the one's I had deal with on my first ever towing of my car...they really worked with me and I just want to thank them. read more

I know alot of tow companies get a bad rap, but this one is really the bottom of the barrel. I came to get my kid's car out of the lot, which was towed inside a gated community, public spot. As the "supervisor" ran my card to pay the $340.00 tow , not even 24 hours later, I kindly asked if they had a note as to why the car was towed. She instantly became defensive and said she is not the one that towed it. Then the unkempt "supervisor" asked if I was going to sign the receipt and when I told her I didn't have a pen, she pointed with her middle finger to a cup outside that had a pen on it. This behavior clearly explains why they have large metal plates on the walls of their wood rot infested camper office and a small, sliding "McDonalds" style window for them to hide behind. Long story short, she wasted both her and my time, supposedly cancelling my CC transaction claiming my legal name was Anthony and all my cards say "Tony" so she couldn't release my car to me. I bet she simply wanted to see how many credit card numbers she could steal from me. Even though we had insurance and a notarized form (I saw the bad ratings and tried to go in with extra papers to ensure a smooth transaction), She had an excuse for everything, obviously their goal was to hold my son's car so they could collect storage and their muddy field of trash. I was forced to call the Sheriff and make a report, since it is a "private legal matter". This is a legal loophole which is why they can get away with closing their little window and refusing to give you your car unless you want to waste more time taking them to court. Seems to me that a better action, if you have the time, is to report their crooked behavior to : Texas Dept of licensing & Regulation, PO Box12157, Austin Tx 78711 or www.tdlr.texas.gov - enforcement@tdlr.texas.gov 1-800-803-9202 Ultimately, I had to pay cash and I'm not sure that my original CC payment was cancelled. I believe they know all the tricks and probably try to double charge people all the time. The Sheriff made it clear that these people were just trying to "work my wallet". Shame on any community or business that has a contract with these small minded, petty crooks. Side note: Not a place for small children. as the deck railing and flooring in the outdoor public area is riddled with exposed rusty nails sticking straight up. If you go in and get hurt on their public lot, please get the most aggressive attorney money can buy and shut this dump down. read more

They towed my car in my own Apt community, I have a parking sticker from apt on my windshield as it's supposed to be. The issue is I was parked in Handicap with a recently expired placard - 27 days expired. My surgeon is in another state where I had major foot/ ankle surgery. so the process takes a little bit of time bc doc is in different state if I was still in the same state as my surgeon, it would've been super simple and easy and already done. I'm gone for work 10 hours a day and never have two days off in a row.. They charged me $230. 00 to get my car . That couple hundred dollars was going to help my daughter pay her rent since she's a Veteran in college. She does not get any money during June and July when not attending school .. This company seen my placard they could have put a warning but then they won't make any money.. apt community's make money off this practice. There is a reason for their 1.7 rating.. Lisa is very rude they don't give a shit about nothing but how much money they can make LISA also refused to give me owners name after I asked multiple times she said she's the office manager, and if I need to say anything I could speak to her she is rude and hangs up the phone no matter what they could care less whatever u try to say or explain.. Their office is a joke of a shack that you can't even go inside they hide behind a shack type trailer with no front doors. My car was filthy when I picked it up from their dirt lot . I've included my foot picks of major foot and ankle surgery and legit issues with my foot and I could sit on my ass and not work bc I have still pain and collect a disability check but I work long hours and come home at almost 9 o'clock at night struggling to try and find a place to park and park in the handicap spot when it's on occasion available to me and again my placard just recently expired. It's not like it was expired six months ago. It just expired the end of June 2023 this year with long hours and hardly any free time the process to get a new placard from my out-of-state doctor. Would have been super fast if I was still in same state where my surgeon is. This company is gross . LISA U are rude and need to rethink the almighty dollar Bad business practices.. I see all your reviews it's crazy .. read more

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they are so rude oh my godh ive never been so disrespected by customer service. one of the women working in the office screamed at me and bit my head off for asking a question. terrible terrible terrible. read more

absolutely sucks. Towed my car while I was registered to be parked at my friends house. Was in parking garage. Parked for 30 min, came outside and it was gone. They said I wasn't registered and I had to be driven 45 minutes to get my car back. Ruined my night. Don't tow a registered car. read more

Terrible terrible terrible Don't know why I'm bothering to write this, they clearly don't care about their reputation. Not one response to all these horrible reviews. Gonna keep it short. Thanks for towing my car on Christmas Eve in the ten minutes it took us to look for a guest pass. We even saw the driver and tried to stop him. Then we called the office to try and have them turn the driver around. They kept us on hold until they dropped my vehicle into the lot then they were happy to charge us $200. Pricks. read more

Reliant Towing - Call this and try and get their license pulled. Nothing would make me happier. - Towing Near Me - Austin, Texas

Registered my vehicle as a guest around 7:30pm and was hanging out with my mom when my brother called me around 9pm saying my car was being towed. I ran outside to Larry (the name I was given) the tow truck driver lifting my car up. I explained to him that it was registered but he said the spot I parked in needed a permit. I said that's my fault how can I get you to drop it right now. He said it's 50$ to drop and I said ok do you accept Zelle or cash app. He said call the number on the side of the truck. As I walk to the side of the truck to call the number he speeds up lifting and strapping the car to the lift. I said can you wait a little so I can finish the transaction and instead of waiting he tries to speed out. I walk to the only entrance/exit and stand in the middle of the road to get him to stop. I asked him again to just wait as I'm on the phone with the lady to finalize the transaction. He then bumps me with the truck to intimidate me and move out the way. I said drop my car bro and the lady on the phone tries to call him to deescalate the situation. He turns his truck music on full blast and ignores her phone calls and my mom and brother who saw him bump me with the truck call 911. The police come out and we explain the whole situation and how I just wanted him to wait a minute to finalize the transaction. It seemed like in my opinion he was trying to pull out so he would get 200$ for taking it back to the tow yard instead of 50$ for dropping it. The police wait as the transaction goes thru and he finally drops my car all hard and I go to park in the correct spot. Things would've ended there and I wouldn't have said anything if he didn't park in front of my apartment, taking up 3 parking spots, get out his truck and try's to start problems. He finally leaves and whispers under his breath "better watch your back". That part made me pretty upset but I didn't say anything or approach him and went back to my car. Then things finally ended and he left completely this time and I called the lady manager and asked for his name. She said "why do you wanna know his name" and didn't wanna give it to me. I said to report him because it didn't have to escalate that far as the whole time I was just trying to resolve the situation calmly until he bumped me with the truck and tried to start problems when the police left. I hope there's some action taken against the guy and the lady on the phone finally told me his name was Larry and to send the report to their website. Which I never heard back from them or got a call back. This happened in May 2024 and just think that could've been handled way better on the towers end as I was speaking calmly and trying to fix things the whole time. This tow company needs a complete overhaul and definitely the rude dispatcher who wasn't trying to help and the mean tower trying to fight. Since they keep ignoring me I will be posting my story on every review I can find so people know. read more

These ass holes have towed my car from my own apartment building twice. WHERE I PAY TO LIVE AND LITERALLY PARK. You can tell that there isn't much communication between the apartment complex and the towing company, because when you try to talk to the apartment about it, they're kind of clueless. These people are literal crooks. Fight all you want, they don't care that you did absolutely nothing wrong, and they will take your money. Don't even know how this is legal. read more

Crooks. Great business model -- make vague signs, hide them out of sight, tow people's cars in the middle of the night, and then charge them a fortune to get them back. Thanks for making the world a shittier place. Enjoy that karma. read more

I'm appalled that this place is open! They need to be shut down !!!! It deserves 0 rating! They towed our vehicle w an expired handicap sticker from our own apartment complex !!!!! It's absurd & cruel to tow a vehicle w a handicap sticker, be it expired or not! All they want is $$$ & have no sense of professionalism whatsoever ...disgusting business!!! read more

Reliant Towing is a shoddy business with some shady practices. A few years ago they towed from my truck from my apartment complex because the tow driver supposedly didn't see my parking permit. When he saw the parking permit clearly displayed on my windshield, he attempted to return my truck (on the sly) before I noticed it was gone (who does that?!). In the course of returning it, the idiot damaged my brand new rear wheel and tire. The next morning, I noticed my truck was parked all cockeyed and sooo not where I left it the night before. I called Reliant and I asked the operator if they towed my truck that night; he initially stated quite matter of factly "yes". Then (just to mess with him) I asked him where it was being held so I can pick it up. I heard him shuffling some paper around, pause for a few seconds, then placed me on hold. When he returned on the line, whatta ya know, they never had it! Long story short, I filed a police report with APD that day for the damaged tire/wheel and as documentation of the incident. I also filed a report with the Texas Department of Licensing and Regulation. The next day (and for several days after), I attempt to get ahold of the manager at Reliant to discuss a resolution to this issue. Needless to say, I never heard back from them. Honestly, I'm incredibly surprised this "company" still exists. They're all a bunch of incompetent, crooked ignoramuses that can't do a simple, dim witted job. read more

My car was hit by my upstairs neighbor. On purpose. He also hit another car 3 days later. On purpose. The apartment complex I live in won't get rid of the guy. So my car is in the body shop and I have a rental until its fixed. I can't park in visitor parking because that is where the drunk neighbor (APD won't do anything about him either) parks and I don't want my insurance to go up AGAIN because this guy still lives here. So I park in my normal spot and at 4:00 a.m. it is gone. Call APD and its been towed. Called Reliant and the girl on the line hits me with "That's not our problem, blah blah blah". I can't go to work. I have to get an Uber to go pay these pirates the ransom for my RENTAL car that I wouldn't even need if the guy upstairs was in jail where he should be. And they towed it at 2:40 a.m.. What honest company does that? I'm also going to do a count of all the cars that don't have stickers that were left alone. I'm caught between bad apartment managers and thieves. read more

Can't help your friend move into his brand new apartment apparently. Awful rude people. read more

My car was towed by Reliant Towing from a friends apartments where my car was registered to park for the evening. When I called Reliant Towing I spoke with Larry who was very very rude and not helpful!! He acted like he couldn't give me any information at all. This is a greedy rude ugly scamming towing company. They charge you whatever they feel like charging you, there is no standard pricing. Unbelievably sad and pathetic that they are so desperate to scam people and hold your car hostage for $200-$300 dollars, but what's worse is that they get away with it and all we can do is pay the ransom. read more

We arrived at Reliant Tow at 10000 Slaughter Creek at around 3:30 pm on Tuesday, April 28th to retrieve a car towed from the The Villas Del Sol Apartment complex. 1) They would not release the car because my drivers license was expired. It's during the COVID stay home period and the DMV is closed and has been for weeks! I can not renew. She says if I renew online and show her my receipt she will accept that. I tried to do so but I am ineligible for online renewal at this time. 2) She then says they can't help me so I call the licensing board who told me yes they can. They told me to get a form from them that I can have notarized allowing my spouse to retrieve the car. I take the form, pick him up, and get the form notarized. 3) We return from the notary and give them the form. They tell us to call the tow truck that is moving the car for us so it can be released. The car has no key which is why it was sitting and towed here in the first place. She said we should wait and finish paperwork and pay after tow truck arrived. We called the tow truck and they arrived. 4) We tried to pay for the car and they won't accept my card because my license was expired! Duh! See #1. They said we had to pay cash. So we went to the bank! I could have done that while waiting for tow truck! 5) The tow truck goes in back to get the car and the doors are locked so we the tow truck driver can't get into the car and Reliant can't unlock the door! 6) We called a pop-a-lock to come unlock it so the tow company can tow it. 7) It is now almost 9pm and we are out over $1,000 and still in the parking lot waiting. This whole process is created to make Reliant money. Each day they keep it the more they make. The obstacles were endless and if I didn't have another form of transportation I would have given up and just let them keep the car. This is unfair to the average consumer. read more