Overpriced and they charge for parking. Do not expect to have your room made up when you want. They have a schedule which apparently is unbreakable. May be a good place for meetings but not for visiting relatives or attending affairs elsewhere. read more

Lovely hotel, i love the interior of the hotel. Stayed here for a few nights to attend a wedding. All the staffs were friendly and welcoming. Clean rooms, didn't really use much of the hotel services. But we were very content with our stay. read more

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This is an A plus hotel, and I would stay here again. Here's the condensed version: clean, quiet rooms, clean facilities, very courteous and professional staff. BUT, the parking sucks. Huge parking lot, but it's shared by all the nearby shops and stores, so it's usually full. Check-in experience: Merry checked me in. She's very professional and explained where the bar, the restaurant, etc. was located. She even hooked me up with a room with an outside view instead of one overlooking the atrium. The hotel: it's setup like an Embassy Suites with one of those huge open atriums, but it's higher class than Embassy Suites. The room: Spacious, clean and very quiet - I never heard a peep from anyone next door, out in the hallway, above me or below me. The TV is a smart TV; it has the Netflix and Hulu apps installed on it, but obviously you have to login with your own account. BONUS points for those of you still paying attention - it also has the HBO GO app installed, and it's FREE, yes FREE boys and girls - no account needed! The closet is very unusual - it's not deep enough for the hangers to hang straight when you close the door. You have to turn them to an angle. There are no drawers to store your "non-closet" clothes in. There's one drawer, but when you open it, it has a safe in it. This is good if people are continually breaking into your room and stealing your underwear. The only other option for your "non-closet" clothes is two shelves on the nightstand that the alarm clock sits on. In-room Wi-Fi - worked perfectly, no complaints at all. They have an indoor pool AND an outdoor pool. read more

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If you're looking to stay in Central Austin, this hotel is not the one for you. This is in North Austin. Nice hotel, a little outdated, but amenities are well kept. The gym is smaller, would have thought it was bigger with the size of the hotel. Nice staff and would stay here again. It's a plus since it's also apart of Marriot Bonvoy. read more

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Great company offsite for 12. Rooms were excellent. Service was impeccable and food in the lobby bar was outstanding. Chipotle peppers, ahi tuna salsa with chips. Catered lunches were very good. Service and responsiveness of staff were outstanding. read more

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The hotel itself was beautiful. Check-in was great. But the room... The room is about a decade late for being updated. The bed was so hard and uncomfortable I didn't get much sleep. The bathroom was dirty, found a lot of hair that wasn't mine in there. I'm a male with brown hair and there was a lot of long hair, and red hair. While hair doesn't gross me out, seeing it made me ask what else wasn't clean there. The room was marketed online as one "with a view". That view that I assumed would be the arboretum...was the lobby. Disappointed there as well. While the hotel is gorgeous, I unfortunately won't stay here again. read more

Nothing appealing about it. No charm, nothing interesting around it. Food at their main restaurant was very average. Room picked up noise from the atrium till late at night after the restaurant closed. read more

I had a conference to attend in Austin, and as it was being held at the Renaissance Hotel, I figured that was a good place to get a room. Getting to the hotel isn't that bad, so long as you are accustomed to dealing with traffic and traffic patterns in Texas. I have been around Texas enough to not have too many problems. The parking at the hotel is a bit confusing if the outdoor parking lots are full (they were). There is a parking garage, but the garage is not exactly the most accessible for those that self-park. I never did find an elevator in that garage, if there even was one. Once inside, the hotel is what you would expect. The front clerks were very helpful in getting me situated and answering questions, and I had my room key in no time. I was on the Eastern end of the building with a room overlooking that part of Northern Austin, with the door to my room on a balcony overlooking the main atrium of the hotel a number of floors below. I really appreciated that view, particularly in the morning, as I was getting up when the sun was rising and had some pretty spectacular views of the city at that time of day. The rooms have the amenities you would expect in a large mainstream hotel that offers high level accommodations. I did have an odd issue with my bed, but that was taken care of. There is plenty of room for the business person that works on their laptop in their rooms, and I am appreciative of the fact that their desks are not covered with a glass panel (makes for lousy mouse usage). I got to sample the food produced by the kitchen at the hotel, though I never actually ate at the restaurant, and it was all decent food. Conference facilities were also quite nice, though I noticed a lack of pens and pads of paper. I am a bit old school in that regard and like to take notes manually, but there was no easy way to do so. I did view the pool area, though I never partook in activities down there. They looked sufficient, as did the patio area in the back. If the conference I attended occurs at this hotel again next year, I will certainly be happy to stay here. read more

Renaissance Austin Hotel - View from my room - Hotels Near Me - Austin, Texas

Sara, at the bar was friendly and attentive. There was another bartender previously to her that acted like I was an impossion . When Ieft the bar , Sara seemed like an old friend. I look forward to seeing her next week, on my next stay. She is an asset to the hotel. read more

Stayed for 2 nights for a work conference...I didn't pay for anything, but I will say it was pleasant stay! That said, this hotel is about 15-20 minutes north of downtown Austin, so there doesn't seem to be anything fun or touristy to do in this area. 2 different corporate AF conferences were going here at the same time... PROS: -Clean, modern, spacious rooms -Impressive state of the art conference facilities for us corporate whores. -Friendly service all around -Restaurant has good food with some affordable options, such as my tasty $16 beef brisket entree. CONS: -Far from the real Austin. -Far from Austin's airport. -Hotel bar is rather expensive. Barrel Bourbon on the rocks was $35!!! The retail price of the entire bottle is about $100. A good hotel for the corporate conference crowd, but due to the distance I wouldn't recommend staying here if you're on vacation. read more

Came here for a marriage retreat with my husband on a weekend recently and had the BEST TIME EVER! Loved the layout of the hotel as it has great rooms with a huge area in the center of the building that is perfect for holding conferences at. I would definitely recommend this hotel! It was comfortable and clean. I loved their coffee shop, order a chai tea latte! By the way, they have a good breakfast buffet for $20/person. If you're looking for an easy walkable lunch, there is a Zoey's Kitchen in the same parking lot, and if you're looking for a great date night to go to, check out Roaring Fork! read more

I had a great experience at Renaissance Austin Hotel. My employer booked a management retreat here so the hotel was our homebase for several days including most meals, team bonding events and happy hour. The staff were very kind and considerate, the rooms were clean and the community spaces for meetings and presentations were perfect for a big company meeting. I also wanted to especially highlight how wonderful the front desk staff and manager are at this hotel. I am a new mom and this was one of my first times away from my baby. For anyone who has been a parent, you know it is emotionally challenging to be away from baby and even more complicated with needing to pump while breastfeeding. There are just so many logistics- bottles and parts to wash, milk to keep cool, finding a private space to pump. The hotel staff helped me navigate all of this with grace and even allowed me use their private break room so that I could have privacy to pump and helped me get ice to put in my cooler for the pumped milk. A new working mom (at least in the US) can't ask for better! read more

This hotel has two great things going for it. Number one, the location is phenomenal with great access to MoPac, Loop 360, US 183, and even to I-35. Also, unlike a lot of other hotels, there's plenty of free self parking. I chose this location for a staycation weekend and needing a home base for a friend visiting from out of town. We managed to get a very competitively priced suite via the Marriott website. I received a notification via the app that my room was ready -- ahead of schedule. Further, the room had the extra towels that I'd requested through the app. However, there were a couple of points that really took away from the premium hotel experience. First, the room itself was slightly dated. That's ok, but one door knob was broken and a lamp in the living area was also broken. In my opinion, those should've been caught. Second, housekeeping was haphazard. On Saturday, our room hadn't been touched by 4 PM. Before we left for the evening, we asked the front desk to address this. When we returned much later, the room was cleaned -- but the towels provided were clearly smaller and approaching threadbare. The location and parking are stellar, but the lack of attention to detail holds this hotel back -- especially for a suite. read more

Great stay here for a company conference. Clean rooms, nice lounge, and a good conference venue. Docked a star because of a front desk staff member who was unpleasant, but everyone else was great. read more

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Not sure why it has such a bad rating but we actually really enjoyed our stay here. We always have a hard time finding a nicer hotel that can accommodate a family of 5. And since our kids are too young to stay in an adjourned room by themselves, this hotel was just perfect for us. We booked their junior suite which offered two queens bed and a fold out couch. Lots of space. The bathroom was spacious with a bathtub. I also appreciated the large mirror (which is a nice helpful option if you are dressing up to go out). The staff at the front desk can be a hit and miss sometimes. Depending on who had their shift that day you can get a very friendly answer/ accommodation to your question/request or someone who just hates her/his job and doesn't like talking to you at all! If you want to enjoy complimentary wifi, it's worth to sign up for BONVOY (which is their honorary member system). It's free but that saved us 15$ a day for pretty fast internet that would allow us to stream movies and the kids play games. Clean rooms, fairly quiet but I agree with some reviews the beds are quite uncomfortable and hard to sleep on. read more

Pretty nice hotel! Everything was super clean and neat. We did have some issues with some kids doing a ding dong ditch at 11pm but that's not the hotel's fault. Only complaint is that their shuttle service was very slow. read more

I had high expectations for this venue. In hindsight, I should have checked the Yelp reviews first. Now, as I scan the less than stellar reviews, it is glaringly obvious that I should have done more research. I could have stayed at a Motel 6 and had a better experience. Long story short, I needed to extend my stay but the booking agent created a secondary reservation instead. Upon check in, the front desk clerk identified this as an error and cancelled the secondary reservation to extend the first. *Please note: I did ask the front desk if this would be an issue. She assured me that it wasn't a problem* Absolutely wrong. June 27th The cancellation that the front desk clerk processed triggered a cancellation charge of $172.02 unbeknownst to me. June 28th I noticed 3 pending charges on my credit card statement and decided to check with the front desk. I wanted to ensure that everything was clear so we didn't have to deal with it during checkout. I explained the situation to Saad, the assistant manager. He acknowledged that a cancellation fee was charged in error, offered points, and reassured me the funds would be returned to my account. July 9th Funds have yet to appear. In the interim, I have called, emailed, and texted for assistance but to no avail. *The cherry on top* After days of trying, I was able to get ahold of the manager, Deborah. It involved calling for several days and an unapologetically long hold time. On this conversation, I repeated everything that had happened for the 100th time. At this point, I am exhausted from repeating myself and was just dying for someone competent to assist. Deborah told me that she would reach out to accounting and address the matter. Once again, I was reassured and she even told me that it was "simple". I laughed, because I was putting in some serious effort on something that was supposedly "simple". For her to know how much time I've invested in trying to resolve this matter and to dismiss it as an easy fix was a bit offensive to say the least. She told me that accounting was still in the office and she would reach out that day. She concluded by providing me with her number and told me that she would keep me updated. A small part of me began to believe there was light at the end of the tunnel. Let's see! If it's an "easy fix" then that means the nightmare is almost over. Surprise! Nightmare not over. Two days later, after not receiving an update, I reached out and informed Deborah that my refund had not been applied. She called me very confused and asked if I was referring to my points. Now, the points I was promised had not been applied yet. I begin to doubt if they ever will be, but they were the least of my concerns. I asked her if she had followed up with accounting for the money that was owed to me, and she confirmed that she had not. She stated that she was confused and thought that "cash" meant something different... This is quite possibly the most feeble excuse that I have ever heard in my life. I asked her why she had not followed up after promising to do so. Deborah said that she "f**ked up". I requested that she email the accounting team today (Friday) and they could review on Monday. Deborah refused to send the email. She said that "ethically" she would not send the email today. Honestly, this is one of the stupidest things that I have ever heard. In what world is sending an email unethical? They aren't in office so who would be bothered by the email? All that email would do is take just an ounce of pressure off of me so that I don't have to call AGAIN to remind people to do their jobs. If you promise to do something, then you follow through. Simple as that. But I have been let down by every single person I interacted with at this establishment. Customer service is not comprised of pretty promises; it is rooted in action. Finally, I would like to add that I was given permission to post this by Deborah. I told her that I shouldn't have to work this hard for my own money. I had been putting in so much time communicating with the Renaissance that I should be charging at this point. I communicated that I deserved more for this experience. I was disgusted by the amount of time spent conversing with them over a matter that was supposed to be resolved several interactions ago. Deborah said that she would not do anything "more" for me (I guess "more" - meaning no more points - that I haven't received yet... lol). It was just laughable. Something so sad and ridiculous that it was comical. Anyway, she said that I was welcome to post as many reviews as I would like to "feel better". Thanks Deborah! I appreciate your encouragement to share my experience. I am glad that you believe in transparency. Sadly, I won't "feel better" until my money is back in my account. Fortunately, I don't have the same follow through issues that the Renaissance does. read more

Rude staff checked us in. The room was 80* when we walked in and took forever to cool down. I'm sure the floor is more comfortable than the bed. The sink is too shallow, it's hard to wash your hands and not touch it. The fitness center is open all night, but you have to go through the pool to get to it. The pool closes at 11pm, and they lock the door. You have to get someone from the front desk, which is across the hotel from the pool, to let you in to the fitness center or business center after 11pm. If you have a room overlooking the restaurant, it is really loud in your room. Check your receipt, several people at our conference were overcharged. It may look fancy but you are nickel and dimed for everything and there are no extras. Go to Embassy Suites around the corner for all the little extras, including free drinks at the bar from 5:30-7:30pm. I won't be returning to this location, just not worth the money! read more

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Loud parties at night with paper thin walls. Fire alarms during the day. Nice couches. Staff borderline rude. read more

I enjoyed my first stay here in Austin! All the staff were very welcoming and friendly. The live music performing in the lobby bar on the day I arrived was amazing! I think my favorite part about this hotel was the peloton room they had. There were 6 bikes in this room and the staff consistently cleaned and restocked this area with headphones, towels, & waters. read more

The worst hotel experience of my life. Reserved a luxury suite for 3 nights, we were put in the adha version (rm437). The mini fridge freezer was completely frosted over, the room was hot and musty, ac was only blowing in the front half of the room, bathroom didn't have any sink counter space at all. Called front desk and got moved to the non adha version (rm 737). Room was much more comfortable, but nothing about it was "luxury". It was just big. The stay got worse from here. Went down to the restaurant at 9:45 to order dinner after changing rooms, but the kitchen was closed. Front desk said it was open till 10 when I checked in. The next morning, I found the hotel restaurant dirty when I ordered breakfast (floor was sticky and food scraps were present on the floor). Also, the hotel seemed under staffed during our stay. To top it off, my toddler woke up covered with bites (or hives? as the hotel's independent inspection and found no pests.) Needless to say, we checked out early. read more

Was here in Austin for 2 day work meeting. Got in early-ish and was given a 2 queen room and asked the staff to see if I could switch due to that it was just me. Staff was amazing and did. Room was nice and clean and spacious. The cafe was perfect for grabbing a quick bite to eat in the morning before heading off to the conference room for the day. Lobby/Atrium was spacious and room for multiple conferences/meetings to be going on at the same time. Food that was catered for our lunch was seasoned and cooked very well. Only con was that the elevators can be a little slow. Would stay here again if in town for work. read more

Omg. Its a first night here. I woke up in the middle of night because of the ac I can't sleep now. Room is dusty This ac air is very smelly and aim to the bed right to my face. keep blows to my face while I sleep. I needed to wake up few times with horrible cough. Also They have no room slippers so don't ask for them. Im going to book an other hotel when i come back to Austin. Just little things r matter to me read more

Not the top notch hotel I thought it was going to be! Most of the experience went well; however the Club Lounge was just okay. The nightly food in the lounge was disappointing. The coffee machine in Club Lounge was amazing! The WiFi worked fairly well in most of the hotel. The cafe downstairs was overpriced and the grilled cheese was very rich. The house chips were not good! They tasted like oil. Valet was awesome! The fitness room was small but efficient! Indoor and outdoor pool were clean! read more

I had a saved review draft from about four years ago that would have given this place five stars. I even remember in 2013 driving in from SA to have a job interview with a major pharma company in one of the conference rooms. I was super impressed with the place then. Even more so a few months later when they hosted a yelp elite event. And staying there in 2016, I was blown away by the staff and amenities. This go around, we actually left two nights in and went to another Marriott brand down the road. We could hear the A/C going the whole time we were there just trickling water. Pretty sure there was a mold problem as we both had huge respiratory issues in the room only and there was dry rot in the bathroom. I especially loved looking up at the popcorn ceiling... The place is just falling apart. Not quite sure why Renaissance allows them to be a part of the brand given other namesake locations are nowhere near this level of mediocrity. When we left and were asked why we were leaving early, we gave all the reasons and the room number for repairs but it didn't seem like a surprise or a pressing issue to the front desk. So. Great job, Renaissance. Thanks for knocking me out of review writing hibernation. read more

We had some rewards points with Marriott, so we decided to splurge on a suite. Disappointing. First our room had a lovely view of the rooftop air conditioning units. Okay. Not the view of the west Austin hills I was hoping for, but okay. Next I looked for a USB port to charge my phone. Nope. Not a one. That's annoying. I mean even Motel 6 has USB ports. Surely it's here and I'm missing it. So I call down to the concierge to ask. Ring ring ring ring. No answer. I wait a little while try again. Ring ring ring ring. No answer. Also, no mini bar. Want a bottle of water, gotta go down to the snack shack to get one. Again, been in a lot of hotels, and almost all of them have bottled water in the room, either free or not. But here I've got three TVs in the room, but no USB ports, no bottled water, and apparently nobody manning the phone down at the desk. Then there were the people next door with the screaming child. And since we had a door adjoining the two rooms, the sound was amplified. Screaming child. Parent yelling at screaming child. Just fabulous. The room itself was rather nice. Lots of space. Comfy bed. That's why we're at two stars and not one. Since we come to Austin fairly regularly, we will continue searching for a better hotel experience. read more

Stayed here on a recent trip to Austin. The hotel is nice but I'm not sure it's $200 a night nice. We had a room that faced the huge atrium. Had a sliding door and a small balcony. Both nights there were sporting events being shown on the televisions in the bar. There was much screaming and cheering going on from 10pm - Midnight. It carried right up to our room, thru our closed balcony door/ window. I was wearing earplugs and the screaming kept me awake. I mentioned the noise at check out and it was just dismissed. Expected a bit more from the front desk for these prices. read more

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Beautiful hotel in the Arboretum area of Austin. This hotel has a grand front entrance and a spectacular rotunda showcasing all the rooms as the glass elevators whisk you up to your amazing room. This hotel definitely caters to the business traveler as I have not encountered any children during my stay. It has amazing outdoor chill areas, a beautiful outdoor pool, heated inside pool, gym, sauna, and tons of meeting rooms. The room has a nice living room, plush bed, sufficient work desk, full length wardrobe mirror, high-quality plush towels, refrigerator that wasn't stuffed with anything they charge you for within seconds of removal, and a very chic and well-lit bathroom. Even with a room by the elevator, I was not awaken by any noise at all. Why isn't it a 5 star hotel? With so much focus on the business traveler, why doesn't this hotel offer free wifi? Instead, it charges $10 a day for normal speed and $15 for high speed. The other factor that withholds the 5th star is the non-existence of a stand-alone shower instead of the tub-shower combo. read more

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5 star all freaking around. FYI. I live walking distance of this hotel but I decided to splurge on a staycation after a crazy work week to unwind and it totally was worth it. We walked through and immediately fell in love with the beautiful decor. I typically walk through every so often because I walk to the arboretum plenty and was not disappointed withe service. Upon walking in Andrew came and helped us get checked in, my simple request on my hotel reservation was "highest floor possible for the type of room booked". He did not disappoint as he gave us the 7th floor facing the 360 hill country view and I got to see the sunset and beautiful Austin scene through our room. Absolutely breathtaking. The only thing I saw was a left over plate on the outside of our room when we walked to our room but after setting our bags in and walking out (not more than 5-10 minutes) it was GONE! That was main gripe and it instantly disappeared, their staff are like those elves in Harry Potter and do their magic around the house. I was so pleased that they did a great job outside AND inside our room. Going downstairs I noted all the fresh beautiful flowers, the candles that were lit and the many beautiful pieces of furniture that look like they came out of a catalogue of gallerie Z or crate and barrel. They have MAJOR props for attention to detail and the beautiful pieces at the lobby and bar are gorgeous. Heading towards the new Knotty Dock I was nervous, from the windows and a distance it looked breathtaking! Once we walked out there, I was blown away by how much they take notice of all the pieces of decor. There was a huge bar table that was made from one whole piece of solid wood that served beer in ice, a huge fire place encased at a beautiful circular table and many patio seats with large umbrellas to give shade and style! As I walked out onto the deck, I made a comment to the left of 2 best egg chairs that I saw that I've been always wanting to purchase but never have pulled the trigger. They were amazingly crafted and fit in with the arbor decor that I saw the bar stools and other pieces flowed with. The general manager over heard my comment and told me I had to make sure I got a chance to sit on them before I left as those chairs were $3000 each. HOLY COW. I sat on $3000 chairs, they were the comfiest things ever. I never wanted to leave them as I snagged a spot at the end of the night. They make their drinks and their apps tasty. I must have had 4 sliders, 6 drinks and too much ice cream. I am so glad that they live up to the service that I anticipated from as they have a beautiful lobby versus the other hotels I've contemplated from within the Domain. Renaissance Austin is fancy and they know it BUT they are not pretentious at all. I saw many of their employees, the ones that weren't servers, but in fancy suits running after napkins that had blown away in the wind and their true attention to keeping the place clean and well kept for guests pleasures. I am glad that I had the chance to stay with them and have recommended many who have come to Austin for business to go here per reaching out to their liaison of corporate discounts. After personally staying with them tonight, I will swear by none other! They give a great representation of Austin while giving guests a well deserved stay. Ps. A plus is they're surrounded by a ton of food places should you want to explore and not eat hotel food either! Pps. Barnes and noble is close by should you want to do some reading in a bookstore! read more

Decent stay. Pros: free parking, affordable, room was clean enough, friendly custodial staff Cons: uncomfortable bed, masking policy not enforced, only 2 elevators out of 4 worked on what seemed to be a busy weekend. We were given the wrong room number and ended up traipsing around the hotel with baggage and a toddler before having to go back downstairs to the front desk to get the correct room number and key. Covid isn't gone yet. The hotel should enforce their masking policy better. People were walking around mask-less. At one point were stuck in the elevator with a mask-less couple talking on their phones about how they had sick relatives. read more

First off, I never even knew the hotel, let alone the Knotty Deck w/its swanky lounge feel, uber mod fire pit, and even swankier views, even existed! The drinks and noms here are absolutely delectable with the lavender lemondrop and aged cocktails being the highlights for me. I was in love with the quesadillas and sliders as well! They have a specialty aged cocktail called the Pecan Praline Sazerac from Mike, the Cocktail Craftologist extraordinaire, that I got to sample and was enough to have me coming back for a full serving in about a month! I got a tour of the property to showcase the recent multi-million dollar renovations they did here and it shows! From the uber-swanky suite to the ballroom and just the lobby itself...the Renaissance and its staff were a class act all around and I loved everything about it! This place is a hidden Arboretum gem and I was so happy to make the discovery! Look forward to coming back for happy hour and sending visiting family for a stay here! read more

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I LOVE THIS HOTEL!! This hotel was beautiful from the lobby to the room! I was able to score a room here with my free night I earned a couple of months back. There's plenty of free parking. The staff that checked me in was quick, polite and helpful. When I got up to the room, I was really blown away! My room was HHHHUUUUGGGGEEE!! I had three 55" smart TVs! There was a dining table and separate sitting area. With my status, I requested for a late 2pm check out time! Yay!! Funny thing was, I didn't do anything but Netflixed. ahha If it was a little more affordable, I would stay here more often for work! read more

I stayed here this past weekend during the Sapphire Dancesport competition and the family, and I had a great time at this awesome hotel. The hotel is located nearby some cool restaurants, and cool places to shop at. From the valet, bellboys, and the wonderful people at the front desk...everything was Top Notch. And of course, my room was big, and super clean. This hotel has become my favorite one of Austin, Texas. :) read more

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So, I don't really make it a thing to stay at hotels in my own town but I'd have to say, I'm glad when I do - that it's worth it. I stayed here post an event that was hosted on the Knotty Deck and rather than risk getting in trouble with the law and driving back home, my honey and I thought it best to stay the night. First off, the Knotty Deck is awesome. I couldn't tell if they just constructed this area or if it has always been here but it is a great spot. The view is wonderful and the deck ambiance was amazing. The furniture is stylish but comfy at the same time. The hotel room itself was very modern. I love hotel beds with big fluffy white down comforters that you can just plop onto and disappear into. The other bonus of the room was how dark it gets in there. Close the curtains and it is pitch black in there - perfect for sleeping in. Dark cold room, comfy bed and comforter - this has it all. Only minus on the room is there isn't a fridge if you wanted to put some drinks in there (but I was aware of this from reading other reviews). The workout room had a sign apologizing for the look of the room due to renovations but it looked pretty ok to me. If I had been in the mood to work out this place had a pretty decent variety of machines to use. The cardio equipment had a personal tv on each machine. Definitely a plus and makes cardio a little less painful. Plus they offer flavored water and regular water. Always good to help prevent dehydration. Not sure if I'd do another staycation, but for those coming to Austin - definitely a place I'd recommend. Oh and another plus - I was told by the GM it's a pet-friendly hotel as well. Bonus! read more

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Stayed here for the first time two weeks ago, and we'll be back. (Our son and daughter-in-law recently moved to an apartment about half a mile from the hotel.) Room was fine: clean, comfortable, decent size, in good repair. Hotel is nice and there are some cool things within walking distance. But it's the staff that led to my five-star review. Every person -- valet, front desk, coffee shop, housekeeping -- was kind, helpful and professional. They seemed to genuinely care about our experience, so much so that I asked for the general manager to praise the staff. Just an excellent experience. read more

Updated rating: 2.5 stars This time we stayed check-in was very impersonal, no smiles, no welcome. The man who checked us in was slightly snarky about how many beds we needed because we were traveling with our 4yo son. It was just odd and disappointing. The rest of the time at this hotel was about the same- just ok but definitely not worthy of my first 5 star rating. It really was a completely different experience for us because we were so happy during our last stay and the staff went out of their way to help us and make sure we had everything we needed. read more

Clean, GREAT food, drinks. Outdoor patio and pool are relaxing, quiet, and beautiful. My favorite place to stay in Austin read more

Stayed here just before Christmas while on travel. Hotel is beautiful, staff was great, and overall it was a good experience, as a hotel should be. The rooms were well thought out, the food at the restaurant was good. I was mildly annoyed at the idea of a hotel charging for WiFi access (that's a bit ridiculous), but the staff also reversed that charge when I was checking out, so kudos to them for that. This is one that will stay on my list of places to stay next time I'm in the area and need a hotel. read more

My partner and I took a weekend trip to Austin so we booked a king room. I wish I would've read the Yelp reviews before booking but by the time I did it was too late. The check-in process was smooth so no complaints there. The room though..... The room was dusty and we also found trash behind the TV. The bedside tables were dusty and we also found some hairs. The bathroom tub had a hair and the surface of it just looked dirty. Our TV stopped working the second day but after we called the front desk they sent someone up to fix it. We put the AC to the lowest temperature since we like our room cold and it felt like the air was coming out warm. The bed was not well made and after seeing the bathroom we were skeptical of the overall cleanliness of the bed. The indoor pool was closed and also be ready to see some employees/guests not wearing a mask. This hotel has potential but it needs some major remodeling. One positive is the location, it's close to hiking trails but also to some good restaurants. read more

Double queen room that was clean but the amenities are sorely lacking. First, no USB charging ports anywhere. Hope you brought your adapter. There is enough of the crappy room coffee for one cup. One. You get one cup of regular and one cup of decaf. Not enough sugar and cream to match. My room has no drawers. Now, I usually live out of my suitcase. But, I was here for 3 nights and wanted to put stuff away. No go. And, finally - a $4 bottle of water? Really? Throw in a free bottle. read more