Blanca went the extra mile to make my purchase safe and easy to carry! Thank you so much!!!read more

This hardware store gets 5 stars from me for their customer service, easy access to parking and…read moreagain customer service. I ordered a Milwaukee chop-saw and had it delivered here for pickup and the people working were very nice and helpful. I looked around the store enough to tell myself I want to go back when I have more time to look around. They have their own parking so no need to look for street parking because finding parking in West Hollywood is terrible. The hardware store held my delivery for 4 days as I did not have time to pickup same day and they gave me no problem or attitude. I did ask for something they didn't have and they made a couple of suggestions where I might find it. Very helpful. I will be back and I recommend to fellow Yelpers and friends.

Food was delicious and our waitress, Dida, was so amazing. Such a great service and friendly face.read more

Hunter, our waiter, was amazing and made the evening so so fun. The food and the drinks were top…read morenotch. I for sure I'll be back.

I purchased a custom door sweep from Jack at Design hardware. The sweep was faulty. I paid someone…read more$200 to install it and It didn't function properly. I sent a video and Jack but he was quick to assume we didn't install it properly and said since it's custom no refund. I emailed him three times since and he didn't respond. I have software that tracked that he opened but emails. Bad business. I hate to give bad reviews but I feel scammed and would not ever work with this company again.

Classic to modern to castle like hardware. Bath & kitchen hardware too. Great prices. Custom orders…read moreavailable Speak to Otto or Jack. Great customer service. Been using for yrs with our big jobs

Went with a friend who was looking for a specific washer. I ended up getting keys made because my…read morelocal hardware store had gone out of business. Clean, organized, friendly place. It's been there for 99 years. And of course, they are being forced out of their lease with a 10% rent increase. Small, family owned businesses like this are what give cities character. I hope it stays and here's to Yelpers saving a local business! Send an email to the city council of Beverly Hills and let them know what's what.

First off, I am born and raised in BH and have passed by this store a 1000 times. I recently…read morestopped in for the first time, on my way to Whole Foods. I was approached by a very kind professional employee that asked if I needed help and he was unable to assist and referred me to a HORRIBLE condescending very short white man behind the counter. This man gave zero consideration for facts because his opinion, as absolutely wrong as he was, was more important than anything, according to him. GROSS!!! He was of less help that if I just looked for items on my own. He had an opinion that was beyond bonkers and so self righteous and discounting!!! A pure lack of customer service! I love to support small business owners, but this is 100% NOT the place I would ever support or spend money in for anything!!!

I walked into Liz's Hardware half-expecting they were curing cancer with 100-year-old doorknobs or…read morehand-stitching the ozone layer back together with antique cabinet pulls. They are not. They are, however, selling very beautiful old things at prices that suggest those knobs personally survived the Renaissance. I've sold items to Liz before, so I wasn't totally shocked by the vibe--but wow. The customer service feels less "neighborhood hardware store" and more Devil Wears Prada: Salvaged Fixtures Edition. There's a distinct sense that you should feel honored just to be standing there, breathing their historically preserved air. To be fair, there is one saving grace: a more mature Latino gentleman who actually knows his stuff and seems genuinely interested in helping. He's great. Everyone else? You'll get helped... eventually... maybe... if the stars align and you prove worthy. There's also an older guy, Paul, who seems deeply committed to the art of being unpleasant. Look, I get it--these pieces are gorgeous and full of history. But a little less attitude and a little more basic human kindness would go a long way. I came in to buy hardware, not audition for a role as "Unworthy Customer #3."

If you're looking for antique hardware or lighting THIS is definitely the place! The sheer volume…read moreof options stocked here is mind boggling. I'd been looking for a piece of period hardware and was finding it difficult to track down. Liz's had the exact piece I needed in original antique options as well as some potentially better-functioning replicas. There's a ton to see here, a fun place to meander around even if you're not looking for anything specific.

Service , experience and great inventory of items ,it's always a pleasure to come in here and find…read moreout they know what you are talking about

helped me figure out how to mount a TV an the right tools. i'm just a girl but did not feel judged…read moreor scared to ask for help

Wanna see a bunch of crazy rat statues while you shop for your hardware needs? Wanna be helped by…read moreold school Valley dudes who know everything there is to know about hardware? Then come here! Love love love this shop. Located on the corner of Carpenter and Ventura in the mall with Lala's Argentine cuisine, the store has everything you could possibly need when it comes to hardware supplies. I've been shopping here for years, for everything from mops to keys to car fob batteries to screwdrivers and Lord only knows what else. Their prices are great and their merchandise is fantastic quality. It's a big store too. Come and have a look!

I really liked coming here and the customer service. It's been great to find a place, other than…read moreHome Depot, that has the items we need quickly and with knowledgable employees. It is a little messy however, so sometimes things are misplaced.

Helpful team and you'll find most of what you need here for home improvement projects!read more

Update I called to…read moresee if they do same day returns after buying a ladder. When I talked to whoever answered the phone, he asked for what it was and I said a ladder. Immediately his tone changed and he said there's no return it is final sale. I let him know we just got it like 10 min ago, didn't use it, it hasn't even left the car. He said the cashier told me that it is no returns, it is on the receipt and I just let him know that she did not mention this. This must have triggered something because he started to get more aggressive over the phone and started to go on a rant of his own saying things like " I wasn't born yesterday, people use them and return them all the time." I let him know multiple times "that's fine" to his rant about not accepting returns from ladders until he would mention again, that "the cashier told you," then I would respond "that's fine, but they did not mention it." He continued to go off and I was starting to get over being yelled at so I interrupted his rant and said "that's all fine, I just wanted to let you know that the cashier didn't mention it, that's all," which to me I thought an appropriate response back would be "I'll give a reminder to the cashiers to do that." that's it....but he continued on his rant until my friend helped me end the conversation otherwise I'm not sure how long he would've kept going for. Also noting that someone separate from the cashier working had to unlock the cable for us to get a ladder, so that's another person who could've told us that ladders were final sale not just the cashier. But that whole phone interaction was enough to not come back as much as I want to support local and from small businesses. Also from my previous review one of the keys ended up not working :/

The BEST with very helpful employees. So many people are…read moregrateful for this local business!

I LOVE Ballard Hardware. The folks that work here are so helpful, I can walk in with a random…read morescrew, and they can show me where to find another one. They have everything you need, and are a local business I am happy to support.

In a world where it's easier to buy on line than in person, why not support local business? Well,…read morewhen the local business' fine print is brutally burdensome and limiting...Not even a store credit (after 30days). And even when you get a credit, you're either buying something more expensive, or you're buying a few things less expensive. The customer loses, but at least it feels like a more even handed loss. The feeling of walking out of a store with a new faucet you own, but don't need does not feel great. So if you are looking for a user experience of the worst type, then the newly expanded Tashman Home Center is for you. I think I saw the photo of the founder above the register frown in disapproval...but maybe my vision was distorted by the tears swelling in my eyes... Anyone need a faucet?

I can't believe i haven't been in here until this weekend. I usually go to Koontz, but this…read morehardware store is amazing! They have parking in the back. I was helped right away unlike Home Depot where you can wander forever with no one to help you. They were helpful; I showed the man a picture of my broken stove display and he steered me completely right. I also noticed they have a 'key happy hour' not drinks but 3 keys for $5... hello! I'll get some keys made and then go home and make a margarita at home!