As an absolutely beginner when it comes to motorcycles... I just wanted to write a review to give…read moreTommy a shout out for today. He was great with sharing information to help me make decisions on motorcycle wear/gear. I'm a bit sad that I didn't come here first as I made a few other non refundable purchases with a store that wasn't as friendly. If I really get into riding, I'll be coming here first as he didn't just point and go "it's over there" or give me minimal information where I'm left confused. He was chill and friendly - didn't put pressure or make me feel like I was a bother as well and made me experience there comfortable and fun. Thanks again and see you again!

Drove to the Fullerton Cycle Gear to get tires installed, only to be told the tire machine was…read moredown. No ETA, no clear solution. I was asked if I wanted to drive to another county, with no guarantee their machine was working. I ended up returning the tires I bought online because of this. Customer service hasn't contacted me, and I'm disappointed by the lack of transparency and effort to help. Cycle Gear needs to improve communication and make it easier for customers to get the service they're promised.

These guys are great I got hit by a taxi and Mike & Devin…read moretook care of everything my bike looks great I get compliments every day on the paint n custom little things they added Recently they did a stage one kit & chip My 2007 Street glide runs great Thanks guys your the best

4yrs and roughly $5 grand later... and nothing. Still left on the back of a tow truck. Yes it was…read moreat the beginning of covid, ok cool, we understand. Family member had health, ok cool, we understand. But to leave like this with no real answers or a rideable bike. Sad. This place sux. Even at the very end the owner couldn't tell us wut was done. Brakes done? Well we decided not to do them because the bike wasn't gone be ridden... the minute later, yeah the brakes and tires were done. I wudn't recommend this place to an enemy. We went in thinking we were dealing with a reputable place and with a man that had some dignity... nope. Anyway... don't go here.

This place is bad ass. They got everything from A to Z. Very friendly staff and a great atmosphere…read more Huge shoutout to candy and Erica for helping me pick out my new Simpson helmet. All around 5's

I attempted to contact the dealership several times regarding a motorcycle I was interested in…read more After being transferred to sales, I was left on hold for an extended period without anyone picking up. I also submitted an online inquiry, assuming they might be busy, but never received a response. Over the weekend, I decided to visit the dealership in person. It appeared they were hosting an event, but there was no one available on the sales floor to assist me, so I left without making a purchase. I followed up with another call today and was finally able to reach someone in sales, only to be informed that the motorcycle had already been sold. While the dealership itself looks great, there is clearly room for improvement when it comes to customer service. I've attached photos as proof of my attempts to make contact.

Purchased a brand new white 2025 Ninja 500 ABS today and saved $1,300 thanks to OC Honda Kawasaki!…read moreI got tired of sifting through all the clapped out or overpriced Ninja 400s/500s on FB Marketplace and OfferUp. Didn't want to settle for a color I didn't want and would ultimately end up changing anyway which would cost me more money. Anyway, why the 1 star review? I walked in this morning and spoke to Dwayne, one of the salespeople (or manager?). Extremely dismissive, short, rude, and clearly very uninterested in engaging with a serious buyer. Seems like attitude is an issue here based on previous reviews. All good though! He told me to basically kick rocks and go back to Bert's so I did exactly that! Not even an hour later after speaking with Dwayne I purchased my Ninja 500 at a steal of a deal over at Bert's. Bro's KPIs and metrics must be SOLID this month to let a sale walk out at the last day of the month. This was my second time at Bert's and both experiences were awesome. Lots of toys to look at, awesome pricing, and more importantly, excellent and friendly service the moment you walk in. This would've been my go-to place if I ever needed service or parts, but I'd rather ride/drive elsewhere than put up with the bullshit here. Oh, and if you hate your job bro, try doing something else. Don't get mad that you have to do your job when customers walk in. You're literally in sales/retail.

Quick Update 6/11/25 - have had EXCELLENT post-sale service from both Philip and Dwayne here at OC…read moreHonda Kawasaki -- they've been nothing short of amazing to the folks who have spent their hard-earned money with their dealership! Thank you! Original review: I'd been shopping for a new bike for a few months and just going through my options, dealing with all the dealers in SoCal, online, private party, etc. and recently visited OC Honda & Kawasaki and met with Dwayne. Dwayne is a very chill, calm and friendly (read as "relaxed") guy, and let me look around the showroom and ask him questions as needed. There was no weird stigma or "club" here, where you feel comfortable and are greeted as soon as you come in, and get to check out bikes as well as ask them to pull some out for you to sit on if you're curious about seating position, controls, etc. I left with no pressure, and checked out some other local competitors and then continued to research and figure out what I wanted over the course of another month. During this time, I called Dwayne and asked him questions and he was always helpful and friendly, walked me through his experiences as a seasoned rider on both street & dirt, and was never pushy -- I never felt rushed as I continued to check out all my options. Finally the time came to pick out a bike, and I called and Dwayne put me in touch with Philip, who was also just as kind and a very cool, patient, and helpful person -- one that you can tell really cared about the customer experience. Philip also got me a price out-the-door on a new bike by phone, and I was there later that day to check out the bike they'd priced out for me, currently held in their storage. These guys aren't on commission so you feel free to work with them on your timing, pricing, as well as delivering payment -- they took great care of me. Communication was top-notch from the team; even if Philip was out or off, Dwayne is able to man the texts coming in, and vice-versa, so I always felt confident in my decision and their service. The fact that they're just around the corner from me is the cherry on top. When I went to pick up my bike, I was treated with respect and kindness -- Dwayne took his time to walk me through all the new features (coming from an all-analog older bike), and set my rider modes up as well as guided me through quick-shift options and service. I was kept updated by Philip and the team here from day-one, and the shop is really nice with a ton of new bikes on the floor, some great sales, as well as a ton of helmets and gear - many gear options priced to go as new inventory comes in for the different seasons across all manufacturers. Had a great experience at Orange County Honda & Kawasaki; I got no-nonsense out-the-door pricing, easy and chill service, and a great attitude from the team, what more could you ask for? I'll be back for an Africa Twin when the time comes, thanks guys!

After the initial phone call, I had rational questions about the high price of my used bike. I…read moresimply asked for a breakdown of how the owner arrived at the high price of $7500 for a 4 year old bike when others of comparable mileage/year were selling way lower. The owner used a condescending tone, became defensive, and was flat out rude. I still believe I overpaid. Something about the old fart running this joint is just plain untrustworthy. Avoid the headache, and find someone who wants your business.

Went to check out a zero motorcycle. Jay was very nice and answered all my questions.read more

I have a 2001 BMW R1100S and it seems to be a little more difficult to find parts and obviously…read morewith age, things start to fail Jim in parts is awesome He can answer pretty much any question and get you anything you need Nice to have a local shop with a great staff including Arturo who always works on my bike and Greg in Service

From start to finish, the customer service here is absolutely top-notch. The team is not only…read morefriendly but also incredibly knowledgeable about everything on two wheels. Their selection of motorcycle gear is impressive -- especially the expansive lineup of Shoei helmets, including the Motegi series, which was a huge plus for me. The dealership has a welcoming and energetic vibe, and the Flat Track Café is a fantastic touch -- great coffee and food that make it easy to hang out and enjoy the atmosphere while you browse or wait for service. A huge thank you to Adam and David for going above and beyond to make my visit exceptional. Whether you're looking for a new bike, quality gear, or just a great community spot for riders, Irv Seaver BMW is the place to go!

I've become a repeat customer here for many reasons, but there are a few that stand out well above…read more Good help is hard to find, and these guys have proven to be masters of the art form, I trust them with all of my portfolio. They have built my customer Turbo Harley Porsche Night Rod from the ground up, and improvised at every obstacle to create an amazing machine. They also installed the 330mm wide tire on this bike and it's always admired at every supercar or motorcycle event. Next they built my Naturally Aspirated Harley Night Rod Porsche, improvising with the ape hangers, rear view mirrors and heat shrinking around all cables and wires to creatively create a show quality product. They have also implemented wireless phone, charging holders, strategically. Next up, they will be applying their master craftsmanship to install digital temperature sensors, reading the oil and water temperatures across both my Harley bikes, especially the turbo bike. I recently added a carbon fiber, Ducati V4 S and I will continue to use this company as they have proven excellence in the field of motorcycle mechanic perfection.

Motorcycle Tire Center (MTC) is very unprofessional and incompetent! My 2013 Harley Davidson…read morewouldn't start after a ride. After calling MTC and getting a diagnostic quote from Luke, I had my motorcycle towed to MTC, Luke said I would get a call with the results. After not hearing anything for 3 days, I went to the shop. I was told by the mechanic (Victor) the issue was multiple things. I then was told the ECM could could be the issue. I was told to have my motorcycle towed to my house while waiting for the part to arrive. When the part arrived, I called and spoke with Luke again. I asked to speak with Victor, instead of Victor coming to the phone, he relayed messages through Luke, who knew nothing. I checked my bike for any missing parts before returning to MTC. I found a cross threaded seat bolt, 3 missing batwing bolts, missing battery, and the new thottle by wire part Victor had me purchase was missing. When I got back to MTC Victor had to search for the parts among a collection of pieces & parts. He gave me what he thought might be my parts. I was told he couldn't find my battery, but tried to sell me a new one. I now have my motorcycle in worst condition than before taking it to MOTORCYCLE TIRE CENTER!