As an absolutely beginner when it comes to motorcycles... I just wanted to write a review to give Tommy a shout out for today. He was great with sharing information to help me make decisions on motorcycle wear/gear. I'm a bit sad that I didn't come here first as I made a few other non refundable purchases with a store that wasn't as friendly. If I really get into riding, I'll be coming here first as he didn't just point and go "it's over there" or give me minimal information where I'm left confused. He was chill and friendly - didn't put pressure or make me feel like I was a bother as well and made me experience there comfortable and fun. Thanks again and see you again! read more

Drove to the Fullerton Cycle Gear to get tires installed, only to be told the tire machine was down. No ETA, no clear solution. I was asked if I wanted to drive to another county, with no guarantee their machine was working. I ended up returning the tires I bought online because of this. Customer service hasn't contacted me, and I'm disappointed by the lack of transparency and effort to help. Cycle Gear needs to improve communication and make it easier for customers to get the service they're promised. read more

Great experience today being my first time there. Alex was amazing! His knowledge and assistance was impeccable! He helped me find the right gear and made sure to answer all questions. He made it easy. This store will be my go to for any gear I need in the future. He also found a shirt I wanted at a different store and had it transferred so that I can get the savings. He really cares about the store and I noticed through out my experience that customer service is his main goal. Being a business owner myself, he is a great asset to have on your team! I highly recommend cycle gear to any riders out there. Thank you Alex for your help! U made it easy to spend money :) and now I can ride with my warm gear read more

They got Part and gear. Been buying from them for years! Just check some Of the reviews on gear before you buy. Back in the day a lot of their gear was from Italy and England. Now not so much. The leather is not as great. read more

My experience has been much better after my experience at Huntington Beach and part of it feels like it might have been a combination of just practicing and knowing this time what I'm actually looking for. Also the staff have been great and incredibly helpful. I will remain a customer. read more

Went to Fullerton...The crew is awesome...I spent 800-900bucks and wanted to spend another 1200 but it was sooooooo hot in there because the AC has been down for a week..I walked out. The poor employees. I felt sorry for the 2 guys that work there. It really isn't fair to them. read more

Alex and Devin are very , very nice and extremely helpful. I highly recommend talking with them about any gear you need. They have a large suggestion , great pricing and really care about helping their clients. I am a new cyclist and they have a client in me for life ! THANKS Mark in Yorba Linda read more

Went to Cycle Gear to get some protective gear. JC was there to help us select some gear that would fit us well. They had the limited edition Sedici Strada II Forger Carbon in all sizes. They had a decent size selection of jackets and gloves in all the major brands. We were able to get all the gear we need for now and they had discounts to help. JC was very personable and knowledgeable. Daren was friendly as well, nice customer service. Possibly will be back to grab some boots. read more

My wife and I were in the Fullerton store over the weekend and met with JC. JC was polite and enthusiastically helped us pick the right gear. The prices and the inventory were great. JC even helped with an online to buy the right size motorcycle boots for my wife. It was an enjoyable experience, and we look forward to shopping there again. read more

I've been going to this cycle gear ever since I got my license last year. Customer service is usually good. On my last visit I brought a pair of tires i bought from Revzilla to get them installed. Keep in mind this is the first time i have replaced my tires on my bike. Service was fairly "quick". Dropped it off in the morning before work and was ready by around 5pm. The reason for my 1 star review is due to the fact that the technician who replaced my tires tried to cover up multiple scratches on both my wheels. Wiping down the wheel with degreaser revealed scratches covered with SHARPIE MAARKER around the outer edge of the wheels and scratches where the old wheel weights were located. The dishonesty of this one technician has lost a customer who has spent thousands on gear and accessories. I'm hoping the other locations are not this shady. Will never bring my wheels here ever again. read more

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As a beginner motorcycle rider, Cycle Gear was the right place to buy my gear and accessories. Prices are not cheap, compared to what you can find online, but the necessary guidance is precious! So, I went to Cycle Gear in Fullerton and was lucky enough to be assisted by Raquel. She has extensive knowledge and experience in the store but also as a real life rider. This was so valuable for me! She kindly addressed all my questions, provided details on the items and showed me her great inner patience :). I bought many items and I'm quite happy with their functionality and quality. Based on my experience, I highly recommend Cycle Gear. Thank you Raquel for your kindness and professional assistance! read more

This is the only Cycle Gear location that I dread having to visit. Unfortunately most stores are at a distance from my location but I'd rather make the long drive than come here. The customer service is horrible and the staff needs to be trained better. The negative vibe of the shop is felt as soon as you walk in.. the staff is never willing to help and its as if they get annoyed when you ask questions about anything. On top of that, this store is the reason why i decided NOT to renew my RPM account. Better off shopping elsewhere than having to deal with such disappointing service. read more

My father and I just went in to look at helmets for the closeout sale. Unfortunately the employee who helped us was quite standoffish and we were left with the impression that our questions were an intrusion on his time. (I didn't get his name, larger hispanic male, late twenties-early thirties) He did not come across eager to help and almost made us feel like a burden as we asked clarifying questions about the products and pricing. This is uncharacteristic for the employees here as previously we've had nothing but great experiences. Maybe this individual was having a bad day but we figured we'd write a review to let management know that the experience left us upset and with a bad taste in our mouths. As mentioned before we've shopped here with excellent customer service and desire that everyone who goes into cycle gear have experiences more like our prior ones and not like this one. read more

I had called earlier this week regarding cardo installation on my motorcycle helmet. Myra was happy to assist me. I showed up and she took care of me. I was surprised to she that she was the only one working the front desk. Not only was helping me with my cardo installation. But she was also answering phone calls and greeting customers and answering any question they had. This young lady knows how to multitask and perform well under pressure. She needs to be more recognized... thank you for the amazing service Myra. read more

I just wanted to thank the young man who me yesterday 8-16-22 from the moment I walked into the store I was pleasantly greeted by both associates I was in the market for purchasing a tool bag for my sissy bar and he helped me out tremendously so I was going to install the bag on sight and at one point I needed a flat head screw driver which he allowed me to use he even came out of the store to try to assist me with any concerns I had this is why I have been shopping at this location on Lemon St since 2007 although associates come and go the store still maintains a high quality customer service ,Kudos to Cycle Gear the first place i visit when it comes to my motorcycle also they recognize all Veterans and kindly state thank you for your service read more

Went here to get a tire changed. I walked in 4 or 5 guys standing around the cash register or sitting on the counters. As I walk in I hear bad news man you tire changer machine is broken you should have called. You can also do it by hand if your business offers tire changing services. Don't wanna shit on them that bad the previous time the big guy with a beard was awesome and helped me out. But this time I see kids not doing shit not wanting to do shit. I'll take my business somewhere else. read more

Went to buy a full set of gear before I buy my first bike and Julian helped me out all the way through the process, regardless of how busy the store was. He handled all the customers professionally, respectfully, and in a timely manner. read more

JC helped me with picking out my helmet. Dropped a lot of knowledge about the different helmets there are and what they are for. He also knew my budget and did not try to try to up-sale me. He was patient with my indecisiveness. Ask for JC for the best help. read more

I came in for a new speaker for my helmet and they where extremely helpful and knowledgeable and they installed the new system like a true professionals, look and ask for jc. Would definitely comeback for the customer service. read more

I had an idea of what to come get when I came in for my bike. I needed to do some serious TLC to my bike after a long ride and by far one of the best sales reps I had ever met was able to help me out and steer me in the right direction. J.C was amazing and has a very broad knowledge on a lot of the items in store and what works best in certain situations. Thanks to him I now have an amazingly clean and sparkly bike and am back on the road showing it of! read more

Cycle Gear - My bike all clean - Motorcycle Gear Near Me - Fullerton, California

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First I called this location FULLERTON, Ca on 11/27 asking about their supply inventory and she said she didn't know if she had things but they were the biggest store out of their chain. Then when I went into the store maybe 2 hours later the girl was sitting behind the counter or standing but never one time did she ask us if we needed help she didn't greet us never one time did she stop doing whatever it was she was doing back there which didn't seem like it was productive in any manner another couple walked in she said hello to them but never came out to offer any assistance to anybody! This girl is a useless salesperson that does not represent the company I have gone to the Medford Oregon store and I can tell you those people in that store are top-notch A1 they greet you they help you they give you input this girl didn't even know what she was doing there this was on November 27th read more

Updating my review as my previous was from back in 2011. Cycle Gear, in my opinion has gone down hill. I used to love them however, the store brand, BILT, is worthless. I guess the ol' saying is true - you get what you pay for. Five year warranty for their gear. I took advantage of this several times however, I'm tired of having to return gloves, that don't hold up for six months at at time. To elaborate why this especially bothers me - you have to first understand, that I'm a motorcycle instructor. I bought boots and gloves specifically for teaching. I figure, a helmet that costs $40, boots for $50 and gloves for $20 should be good enough for me riding or running around the range. They're not. The boots claim to be waterproof. States it in plain black and white. I've turned in two sets of boots now because my feet get soaked from just standing and walking around in the rain, on the range. It's not like I'm going swimming with them on. I've been through three pairs of gloves - returning them because they come apart at the seams as well as the stitching that holds the velcro pads in place. The helmet seems to be okay however, the padding isn't made of the best quality but again, it's specifically for when I'm on the range. If the gear can't hold up to when I'm just standing, walking or riding on an instructional course at low speeds - I'm definitely not trusting them for when I'm riding on the streets or freeways and especially not on the track. The staff is excellent at this location. They're helpful and they know motorcycling. I probably shouldn't say this but I just won't say a name - but one of the staff was honest and told me that BILT is not the best quality stuff. I used to only wear the name brand gear. It's the only way I plan to go from now on. read more

Cycle Gear - Switching back to quality. BILT is inexpensive and CHEAP. - Motorcycle Gear Near Me - Fullerton, California

This is the second Cycle Gear in one day! I was looking for a woman's jacket for a street bike and they actually sell the Dainese brand here for women. Although pretty pricey yet fit was perfect, I decided to wait on it. I had just spent $500 on a Shoei helmet at the HB store so I was in a bit of a budget situation. I ended up buying a Bilt jacket which was around $100. This was right up my price range alley and the fit was just right. It's all black but it does come with retro reflective strips for a bit more visibility. The gentleman who helped me out was informative but not as friendly or approachable as the guys at the HB location. Still good service though. read more

Can't give a 5 only because they are lacking in the dirt bike/motocross jersey/pant selection. However, the staff member that helped us was so patient and kind it was a good experience overall. read more

This one cycle gear has no respect for US veterans I will never shop here again I will go to other cycle gear stores around orange county and LA County but definitely not this one again read more

This is a great Motorcycle accessory shop that I've been using for many years. The staff really enjoys what they do, and they're very helpful. Last weekend the assistant store manager Alex helped me get a helmet shield for my very old BILT (Cycle Gear) brand helmet, and he actually searched for CG shops nationwide, and ended up getting me the old BILT accessory, I was amazed. They always have this great attitude! read more

Helped me get my first helmet, gear, and some motorcycle accessories. Great customer service all around with a friendly biker community.

The staff here was super friendly. JC not only walked me through the different Cardo options but he also helped me install them 2 different times! Highly recommend! read more

Great stop and go store they got some good customer service. JC helped me all the times I would go.

Just getting into street riding and came in to pick out a helmet, but I was also looking for a coms system to add to it as well. Raquel I believe her name was, was super super helpful she was very knowledge in the different types of helmets as well as a coms system, she recommended the Cardo 4X. After having many questions answered I was sold on getting the Cardo 4x to add to my helmet. I ended up getting a AGV K3 helmet and she even helped install the Cardo system in it. Nothing like a super helpful employee to answer all the questions I had and each one being answered in a honest way. Thanks again Raquel! To anyone looking for new gear and or is getting into riding, go here, it's definitely worth the trip to buy gear here with as helpful the employees are. No regrets, I definitely am satisfied in my purchases, and having a fully operational helmet with coms! read more

I came in looking for a helmet and Tommy helped me find just what I was looking for. Tommy was absolutely fantastic and knowledgeable. Unfortunately, the other employee, Alex, was not. At first my boyfriend and I thought Tommy was on his own trying to juggle multiple different customers and transactions. It was only until we were trying to pay out that Alex came out from the back to help. Instead of trying to help Tommy, he told him off for not prioritizing customers then started our transaction, decided he would rather help another customer, then placed Tommy with us. The whole time Alex was rude and verbally condescended his fellow employee. It was extremely off putting especially after we were spending over $1000 in store. I am super grateful to Tommy for his help, input, and kindness especially since he seemed to take on a bulk of the work in store. Alex, though, not so much. read more

I have been coming ti this store for all my riding gear. Bought Arai helmet,gloves..etc. Alex helped me a lot. Great guy and full of patience and knowledge. All the people there are great and friendly. Love this place, read more

This place is a place I recommend to anyone who rides. I usually bought all my gear (helmets, jackets, gloves etc.) but it's a pain to order the items find out they don't fit as expected or look the way I thought. This place is nice because you can see some of the products and try on similar items, but the reason it's only 4 stars is because they don't have a ton of stuff to look at since most of their items are online. For instance I wanted a specific helmet type to try on for the fit before ordering any they didn't have the style so I had to order online and eventually return it. read more

Still 5 stars but ONLY IF YOU DEAL WITH JOJO OR JESSE. Came in today to exchange a pair of gloves and my god, the three associates present were the WORST customer service reps I've ever encountered. Totally ignored me, and when they did help me, it was muted and disassociated. The two girls they have working there need to be fired. They seriously have no idea what to do with customers. I ordered 3 pairs of gloves to be delivered to the Lemon St. store and I called ahead to let the rep know that I was coming in at 4pm. I get to the store and the girl has no freaking clue where my gloves are. She brings out one and says the other two didn't arrive. Uh...they came in last Friday. Look again. Jojo came out and even told her where they were. She goes in the back and returns with one pair. Where's the other one? Another rep comes and ignores me while helping her find MY ITEM. All the while standing about two feet away across the counter, facing me. The girl goes into the racks and brings out the third pair. Eff. Blindly hands me the gloves, no eye contact, nothing. Same performance for each pair. Then after about 15 minutes, she comes back and says, "Well?" *facepalm* I wanted to work with Jojo but he was mounting a tire for someone so I was at the mercy of the zombie staff. I had also planned to change out my cheek pads but after dealing with the "help" staff, I just got my gloves and left. Hopefully I'll catch Jojo on my next visit. I'll be sure to call ahead. Horrible. read more

Cycle Gear - My Shoei rf-1000 and Alpinestars SP-2 - Motorcycle Gear Near Me - Fullerton, California

Great prices especially on things that are advertised on their Ads but customer service here can be SLOW =( Not a very large selection of things but medium sized & the prices on things were not over the top like other places. So overall I will definitely return ;) read more

As legit as it gets. They been supplying my gear since early 2000. Great customer service, good products, and reasonably priced!

This store has a small selection of items and is also limited in the brands carried. A third of the store is dedicated to parts and has the same cheapness of an Autozone. Walking in I knew there wasn't good chance that I would find anything, if a store has a small men's section for gear then fughetaboutit when it comes to women's. =( I was on a quest though, so I spent the time looking at all their gear. In the glove section, gloves were disorganized and small sizes were hard to find, they said they restock once mid-week but it didn't look that way. I guess I am picky since I was set on gauntlets and was looking for comfort + features. After diligently searching, I didn't leave Cycle Gear empty handed... literally. A bin of gloves up front were on sale for half-off. I wasn't sure at first since it was the brand Bilt, but after trying on a pair of gloves I found them a very comfortable fit. The looks weren't bad like a combination knock-off of my friend's Spidi Race Vent Gloves and Pentas. I don't know how many seasons I can get out of them, but the price I paid was great for leather gauntlets. =) read more

While I don't have a lot of experience with cycle gear stores...or cycle gear for that matter, I do know fair prices (research my friends) and good customer service. It's been a long time since I owned any sort of 2 wheeled motorized vehicle and I've been looking forward to getting another one since returning to the western US from Boston (not fond of riding in wind, rain, snow or nor'easter). So now that I'm close to a purchase I need to get some appropriate gear. I spent some time researching and settled on a trip to @CycleGear based on selection, location and pricing. I found all of the above as well as great customer service and I will be back as I add or upgrade my cycling gear. read more

Right off the bat, 0 stars. I came in with my boyfriend, we both need new riding gear. Right when you walk in, it says wait, due to social distancing, we did, but no one even acknowledged our presence. Since the limit is 30 people and there was only one other customer in the store, we ended up going inside. No one offered to help, and the employees just stood behind the counter talking shit about the previous customer the entire time. I came in to drop some serious money on new riding gear from helmets to boots and not one person offered to help or even attempted to help us. Do not recommend. Stay away. read more

Friendly staff (out of all the Cycle Gear locations i've been to). Go see Jojo (I think he may be the manager). He'll take the time out to assist you with your needs whether its for motorcycle gear, to swing arm stands, to helmets to boots. He's very knowledgeable and everyone in there is willing to take the time to help out even though they may get busy at times. They can order anything in the bike catalog if the items aren't in the store. The only gripe for me is that this Fullerton location is far from my house. BUT, take a ride or a drive out....SONIC'S is right across the street! read more