My bathroom remodel was started on May 18, 2026 and completed on May 22, 2026 by Sean and Tony who…read moreI call the dynamic duo. Sean and Tony were great to work with. They were very professional and efficient. They showed up on time every day and went right to work. They answered my questions along the way and were very polite when I was not sure of the process of some of the steps they were taking. They were very neat and tidy and cleaned up after themselves each day. Sean and Tony did an excellent job with my bathroom remodel and I could not be more pleased with the outcome. I was truly impressed with the way Sean and Tony worked so well together. I commend this dream team for a job well done. I think they should get a raise!!! A truly appreciative and satisfied customer.

The sales rep Chris that we met with was very nice. My house has needed the bathroom redone for…read moreover 10 years, since it was haphazardly repaired back then. I have lived with this bathroom for a long time and was extremely excited to have it redone. We had it in contract that they would demo the shower and tub area, put in a new window, take out a steam trap/put in an exhaust fan, new floor, put in a new sink (purchased by us) , a medicine cabinet (purchased by us) a toilet paper holder/towel bar would be installed (purchased by us) and put in our old toilet that was in good shape. We also had in contract that the area outside the wet area would be finished to paint ready, and they would install new light sockets and a light fixture/mirror. They said all cracks and holes in the dry wall would be filled, fixed, and sanded. From time of talking to the sales rep to construction starting was several months which we knew about. We were originally told it would take 3 days. Then it was told by the construction manager that it would be 3-4 days. Which was fine. Originally the sales rep said the crew would rip everything out, sand the wall down and that way we could paint before they put everything back in. That was not told to us by the workers their first day, but I thought hey they are the professionals so I trusted them. 4 days later, they said they were done. I went in to the bathroom after they left. Only to find the door/doorway was installed crooked, the walls/ceiling still had cracks in it. They caulked around certain things and missed spots. The plug he had installed back in was my original old plug that wasn't working properly before and now it wasn't working at all. The toilet paper holder had what we thought was a hole above the fixture. So I called the construction manager at the office. I told him my concerns and he stated he would send the crew back to fix it. They come back to fix it and did a less than stellar job. This time there was still spots in the dry wall to fix, my gf pointed out another nail under the tp holder that hadn't been filled in AND the tp holder fell off the wall when I barely touched it. The door way was crooked, at this point I would've thought the manager in charge of construction would've wanted to show up and look at it at least. I called and complained again. The manager told me he would send a different crew. And proceeds to ask me if I'd be willing to release the other half of my payment to them in which I said no. So another week goes by not being completely done. The new crew shows up I go over everything with them. They start working and then when they go on lunch I go upstairs to look at what they had been working on. My door way looked worse than it did the first time. Which I didn't think was possible. AND the door knob they installed locked from the inside when it was closed. So the door was stuck locked with nobody in the bathroom. So they proceed to come up with a solution to the door way and knob issue. At the end of the day they fixed the door being crooked but now they used some construction caulk and merged my door frame for the bathroom with the one for my spare room. I thought at least it looked better than the first two options. They replaced the knob to one with a different locking mechanism. Everything else then looked okay in the bathroom that day. So I released the other half of the $22,000+ total to them. A week goes by, and now we have noticed they took off a small piece of trim/baseboard outside of my bathroom doorway andnever put it back. Then tonight we noticed part of the floor doesn't match up with the baseboards inside the bathroom. So water is getting underneath it. I am deeply disappointed in this company and their "quality" service. There is a significant lack in communication between their departments. I would never recommend them, as this has become another disappointment in having work done in my house.

I met Nick at the Home Show in the Spring while searching out window replacements. He was very nice…read moreand assured me he could help. I had already gotten much earlier a quote from one of the larger window people and he said he could lower the cost by quite a bit without sacrificing quality. He came out the next day and quote me, just as he said. Needless to say he got the job. He and his partner did the work and I am very please with the outcome. They were professional and very detail oriented. So with the work done and the windows in O would highly recommend Chase Impressions for anything home improvement.

From the owner: Chase Impressions specializes in residential roofing systems throughout Rochester and Monroe…read moreCounty. We focus on full roof replacements, architectural shingle systems, proper ventilation, ice-dam prevention, and long-term weather protection. We also provide professional window and door installation as secondary services for homeowners looking to improve efficiency and curb appeal. Our approach is simple — quality materials, proper installation, and clear communication from start to finish. Free estimates are available, and every project is completed with attention to detail and long-term durability in mind.

Contacted Flower City Glass for new shower doors for my recently completed walk in shower. Eric…read morecame out, measured, made me promises re: date of install and quality. Once the order arrived in shop Eric contacted me and set up installation within two days. Guys arrived for the installed and worked non-stop until the job was completed to my satisfaction. The installers then cleaned up, vacuumed up and took away all debris. Please note: This is not a job for the faint of heart, these guys worked their butts off and measured everything 4-5 times to be sure everything was correct before cutting, drilling and installing. These guys are pricey, but you get what you pay for and this is a high quality job, which will look superior for years to come. Respectfully, Paul Clapper, Syracuse, NY

The customer service is horrible . I spoke to Alice several times and she was the most unhelpful,…read moreunprofessional person that I've encountered in a while. I had to 'pull' information out of her that should have been readily given. Forget about going above and beyond...she didn't even give basic courtesy when addressing my inquiries. Because of Alice's incompetence and " I don't want to be bothered with you" attitude I will never attempt to conduct business with Flower City Glass again. Also, I will surely share my negative experience with my many friends and colleagues.

I recently purchased an entry door, a fire door, and a sliding glass door from Rochester Colonial…read moreand couldn't be happier with the experience from start to finish. The sales team -- especially Mike G. -- was spectacular. They spent several hours with me over multiple visits helping me understand how to evaluate different options and ultimately recommending the best solution for my specific situation. I never felt pressured, only supported and well-informed. The installation experience was perhaps one of the best I've ever had with any home improvement company. The Rochester Colonial team was highly skilled, professional, and incredibly respectful of my home. Unlike other contractors I've used in the past, they used plastic barriers to wall off the work area so dust and dirt didn't spread throughout the house. They paid attention to every detail and even mopped the floor before leaving. The craftsmanship, professionalism, and customer care exceeded my expectations. I couldn't recommend Rochester Colonial more highly.

Great, friendly service! Recently, I stopped in to the Lyell Avenue store to ask about replacement…read morehardware for our storm door. Staff members dropped everything, looked up the door we purchased several years ago and found the parts to match, all at no charge. We continue to use Rochester colonial for all of our doors and windows; never disappointed with the product or service quality.

Well, I just stumbled upon this YELP website while looking up the "hours" for M&F. Wasn't planning…read moreon leaving a review but felt compelled to do so after reading the review by Harry G. I couldn't disagree more! Mathew & Fields has always been a "top notch" business. Yes, you sometimes have to put up with a few "quirks" when dealing with a small, hometown business. Several years ago I was remodeling my front entryway and needed some 8' MDF trim cut to 6'. I remember the gentleman described by Harry G. A little rough around the edges? Yes, but overall a good guy. Complaining because the guy is black and "scared" poor ole' Harry? Give me a break. Thank God we still have lumber yards like Mathew and Fields. The big box stores have put so many of these "little guys" out of business.

We ordered a 30" x 80 framed solid wood door. The girl on the phone asked my husband what size…read moredoor he wanted and gave him their product number for it (nothing that meant anything to him and nothing that indicated she had gotten the order accurately). When it was delivered, it was a 32" door. When he called about it, he was told that they would order us a 30" door for half price delivered. BUT...no take backs and no credit for their mistake. Take your chances...make sure they get your order right or you will eat it! Oh, and then I called and left Mr. Matthews a message but no return call.

Our roof was installed May 2018 by Fulmer Construction and began leaking spring of 2020. Called to…read morehave them come out and fix the issue May 1st and was told they put a work order in to have it done. After two weeks, they did not come out or contact us in any way. We called again and was told they'd take care of it. After another week of no contact, we called again and was told they'd call us back the next day. They did not. We called them back two more times, and was told that they would call us back. They did not. In this time we had two contractors look at the roof and tell us the installation was done poorly and incorrectly. After nearly a month of not calling us back, they eventually did and when we told them we had another contractor coming in to fix the problem to prevent further damage to our ceilings, they said okay and hung up. Do Not Contract these guys.

If I could give them less stars I would... Terrible company! I nearly died, one of their drivers…read moreran me off the road and flipped me off.

Trinity was one of three estimates that I received for my new roof...their estimate was in the…read moremiddle. The reason I chose them was the customer service. The owner came to my house and explained everything in detail. The project manager, Jenny, was very helpful and came to the job site each day. The crew cleaned up at the end of the day and the work was completed on time. I would highly recommend Trinity. Barbara C.

I found Trinity Home renovations through Yelp and used the Yelp platform for roofing to book an…read moreestimate for our roof. John (the owner) contacted me right away. I found this process pretty easy and would highly recommend Yelp for booking estimates. We ended up getting three local roofer quotes through Yelp but ultimately decided on John and his company due to their price, level of professionalism, and explanation of the roofing process. What we also appreciated was that he was not a pushy salesperson, he explained to me the process of the roofing process in simple terms. We also liked that he had lots of proven references from reviews printed out and he also had a piece of literature he gave that he mentioned his wife wrote so people who weren't in the industry would understand the whole process. For us, that really helped. I had did my research before about GAF certified contractors in the area and knowing that they were a Master Elite level contractor gave us confidence they would do a good job and offer the best warranty. Throughout the process, John and Jenny communicated to us well and even when we had trouble deciding on our shingle color, they delivered three sample colors of actual shingles so we could decide. We ended up going with a color that John helped us pick up since we trusted his judgment. The rain had delayed our start date on the roof but John and Jenny always communicated us if the date was pushed back and John always personally answered his cell phone whenever we needed to get a hold of them. Jenny dealt with our tear off and replacement of our roof and it took 2 days. They cleaned our lawn in-between and got rid of the dumpster afterwards very efficiently. My husband dealt with the roofing team and they were very knowledgeable, professional and diligent. Our chimney was very old so they arranged to consult with a masonry before working on it. We have no complaints and would highly recommend them to anyone who wants to get their roof done. We also needed to get a chimney cap and a duct vent replaced and they added it to our roof cost at a very affordable price. We are thoroughly pleased with our new roof!