The product is nothing what it looks likes in the pics you see. They pull the old window frame, and do nothing to mitigate disrupting the water barrier. They literally put tape and caulk around where the old window used to be and expect that to stop potential leaks. Spoke with an installer, and agreed that the install method was a joke, yet that is what they are instructed to do. The correct way to install replacement windows is to reflash the new window to the sheathing, and the installers do not do that. Long story short, you get an awesome window, with and absolutely horrible install process where the only thing keeping your new windows from an outside leak is a bead of caulk. Unless you re-flash the windows, your new windows are still gonna leak. read more

Had a couple of guys come out and give me a quote. $57k for 21 windows and three French doors. Then I asked about what if I take off the French doors. $37k. Are you kidding me. $7000 for a set of French doors!?!? Besides that the balance says $1800 a window. That is absurd. If you can afford that power to ya. read more

I went with Renewal by Andersen to do a full window replacement because of their name, I wanted a high-quality product installed by professionals who stand behind it. They gave us a warranty on parts and labor which I like and ultimately why I paid 10-20% over the market to go with them. For years everything was great, install and products were as expected and that's why I am giving them 1 stars vs 0 not a thing but it should be. Long story short I would not recommend them, the extra cost is not worth the constant sales calls and lack of service on warranty issues. Now the long version. The problem was when they called to do an inspection before the warranty ran out, which was really just a way to get into my house to try and sell me. During this sales pitch, I pointed out several of the latches had broken or did not work properly and they said that was covered under warranty. They ordered the parts and called me a couple of months later to schedule the install a couple of months out. By the time they came out some more latches had failed and also during install the plastic clips on the screens were breaking when you pull them out also a warranty issue. So we started the whole process over. Months and months pass. I finally call them and the lost me or something so they now schedule me out a couple of months from that point. When they finally come out after no-showing for our first scheduled time the found one of the windows issue was the frame had warped in the large front window. They then special ordered this window, 3-4 months of nothing the whole time my front window does not latch if I finally call. They were supposed to get back to me in a month when they get the window so they call me to schedule then (you guessed it a month out). Day of install (which I have taken off work all the days) call me. After almost 6 months the window was the wrong size or so they had to reorder. Ok fast forward another few months, ok the window is coming in a few weeks lets get you scheduled. I was excited ok being proactive as I have been very nice about this shit show so far. Day of install (again home from work to be there) Window arrived broken. Ok time to reorder and fast forward 3-4 months and that brings us to today. For the love of god WTF! HELP read more

I used Renewal by Andersen to replace 21 windows in my home. They left trash around my house after the installation. The wood trim was terrible. The trim is crooked, bowed, rough, and they left marks on it. When I complained, I was offered $300 as compensation... less than 1% of the total cost. I was shown casement windows that were easy to clean and mine don't work like the ones I was shown. Now after the rain recently, water flooded into my basement through the 9 month old windows. I will be paying these windows off for the next 10 years. read more

We received all new windows and a patio door from Anderson about 15 years ago. The patio screen door rollers broke and we called to see about getting them fixed or replaced. They want $185 just to come out and see what needs to be done and that cost does not go towards the repair. Ridiculous after paying so much for their windows and door! We went on Amazon and ordered the replacement parts we need. read more

About 5 years ago my wife and I decided to finally replace our old single pane windows throughout our home. We requested estimates from several different companies, one of which was Anderson windows. The other companies were quoting around $4000-$5000 to replace 7 windows. Anderson's quote was $22000 to replace 6 windows. When the Anderson representative gave me the price he must have seen the shock on my face. He actually blushed. I assume from embarrassment. When I asked why the were so much more than the other companies he said that the other companies used vinyl windows and they would never hold up to the Arizona heat. Well it's been 5 years now and the vinyl windows I bought are holding up just fine. No issues at all and my utility bill is down around 20 percent. I just never understood why Anderson needed to attempt to charge me so much. Was it overkill to resolve the window replacement or just plain greed on Anderson's part. I remember feeling bad for their representative. I could tell how embarrassing it was for him to try and justify Anderson's quote. I had the feeling he wouldn't be with them for long read more

I received 55 unwanted sales emails overnight from this company. I did not request any contact with this company. Their sales tactics are very disturbing and irritating. I will never consider them based on this. read more

Made a request for a bid and their call center person would not listen to my request. And would not get me to a consultant. It's obvious this is wham bam thank you mam kind of out fit. Shame I need to buy now and they are lost. If sales is this bad you know the service would most likely suck as well read more

DO NOT GIVE THEM YOUR PERSONAL INFO. If I could give them a 0 star I would. My partner and I went through the sales process. It lasted so long I went to bed and my partner signed a commitment to "lock" in the discount price. The next day we cancelled over the phone, by email and by snail mail. They confirmed our cancellation only after we demanded they put it in writing. Now a month later we get a letter from their 3rd party loan company saying that they processed our loan application 5 days after we cancelled. The loan company says we have to talk to Anderson and Anderson says we have to talk to the loan company. Now my partner and I owe a loan balance of $14k for 2 windows that we don't have and now we have to fight both companies. Please listen and do not go with them. I have never felt so cheated and I will tell everyone I know not to trust them. read more

We had them redo all of the windows and doors on our house. We expected it to be pricey due to the job and decided to splurge as they had good products and a good guarantee. Big. Mistake. They made all of the windows with incorrect exterior trim color, 5 of the windows had globs of sealant between the panels, and the overall quality is not what I would expect for if I had paid *half* of what I did. The install team did not use filters or other lead precautions like we were told they would and at the end of the job the team left dust all over the inside of our house (tested negative for lead luckily) and piles of trash and sawdust all over our yard. That's when they completely stopped communicating. We had to schedule our own final inspection because we could not get our "concierge" to return our calls. We're still waiting (3 weeks now) for them to return our calls regarding all the QC failure windows and incorrect trim after they offered $500 off of our almost 6 figure job. The windows are functionally great, but not worth anywhere near what I paid. read more

These windows are engineered better than any window I have ever seen. The rep Dustin was amazing. Now for the reality. I wanted a bathroom window replaced.I tolds the lady when I booked the appointment. One rectangular two feet high by 3 feet long window. Are you sitting down? $2500.00. The pricing strategy they use is geared towards replacing as many windows as possible. Best price break is at $5000.00. This was a total waste of my wife and my time. They should have been upfront and said one window we don't do just one window. I have replaced every window and sliding glass doors in two homes. The savings in heating in cooling is negligible. I even put in new Trane heating and cooling units. They don't want your business if you are not spending $5000.00. read more

My review is about their interviewing process. I now don't trust this company bc of the run around they gave me for over a month. The training class time and place held was never announced until 3 days before though (through an email) not the same ladies I talked with , same ladies several times and yet they can't say once where to come. Instead I get a email from the onboarding lady from say about 1000000 other emails that floods your inbox and then had a medical emergency the same day. Not only that the ice storm was predicted and did hit the Roanoke area that later week and next, so my guess is classes would have been cut short or not even held. So I just love that was told I'll be enrolled in the next class by one lady, then sent another email I won't be then have to find out why from the Guy, not any of the women that can actually admit their "wonky" communications as they admit from the get go is just this, a mess. If a woman with a big Persian last name is successful in selling surgical steele, beware, she might just break the glass ceiling too or window rather. Your company claims diversity but that is inclusive to your base you want to please and political affiliates. Also I can't control what anybody says "election year" under a tent at a local rodeo , sidewalk, wherever. read more

Jerry did a great presentation on an excellent product. However, the cost was far out of line compared with most other companies. Yes, I realize that Andersen windows are very good quality, but for most people age 65+, there is just not enough time to realize the payback on a house with $30,000+ of new windows. My neighbor (identical home just behind mine in Sun City Grand) had a full-house replacement done by Andersen just over a year ago--14 windows plus a patio sliding door. That house was listed for sale this week at a price that is IDENTICAL to homes with 15-year-old low-quality builder-installed windows--so the neighbor's $30,000 outlay resulted in a ZERO payback. My real problem is that Andersen does not know how to take NO for an answer. Jerry was very polite and professional, and I gave him a detailed explanation about why I was not selecting Andersen for my project. After reading some other reviews on this site, I also told him by email that I did NOT want the company to contact me again. Since then, I have been receiving emails every 2nd or 3rd day, reminding me about the quality of Andersen windows and the availability of many sales and other discounts. I had to go through my Internet Service Provider to block any more incoming ads from Renewal by Andersen. NO MEANS NO. NOVEMBER 2017 UPDATE: More than 3 months after telling this company to stop contacting me, I am still receiving regular communications from them by mail, addressed to me specifically (NOT to "Current Resident"). The one that came today has a hokey message that they "noticed some current issues with your neighbor's original windows" while they "recently completed a few projects close to your home". They apparently have time to remind me about the condition of neighboring homes, but cannot seem to remove my name from their mailing list! FYI--my neighbor's home, listed for sale in August WITH $30,000 worth of windows by Andersen, sold for $9,000 BELOW asking price. DECEMBER 2017 UPDATE: I'm continuing to receive monthly correspondence from someone named "M J Macapagal, RSVP Manager" at telephone number 480-612-0700 with the same hokey message as above, month after month. Do NOT ask for an estimate from this company, because if you do not accept it, they will pester you with emails and correspondence--NO MATTER HOW MANY TIMES YOU TELL THEM TO STOP. MARCH 2018 UPDATE: The correspondence still keeps coming. This company seems determined to keep harassing me, even though I have a full house of great new windows that were installed by another company last year. read more

We contacted Renewal by Anderson in October of 2021. We met with a representative and were very impressed by his presentation. We ended up purchasing 2 basic sliding glass doors that were estimated to be put in by late December early January. We got a call in November saying the door were done and the instillation team should be calling us to schedule the install. After almost 3 months, no one contacted us so my wife reached out to them. We then received a text message saying our doors were not made, but to reach out to the install team. We are now estimated to get our doors in April. I've tried contacted Bob, and several managers and have gotten no response. I would never recommend this company. They only care about the sale and after that you are set aside. Their customer service is the worse I've ever dealt with. read more

Decent product but they lie about the installation process. Do not let them put what they call a "coil" on your windows after installing. Looks cheap and they do it so they don't have to repair the damage around the new window. Very upset with them. read more

Been a disaster since start of the install, "Professional Installers" showed up in an old beat up pick up, towing a lawn trailer with the windows and doors loaded on it. Installers looked like they had been hired from some day pool job site. Where to start? Multiple widow openings have the stucco and paint damaged. The front door is installed crooked in the opening, inside moldings are flush at the bottom but have a 1/2" gap at the top, spray foam sticking out all over. nails bent over and hammered into the moldings. No moldings installed on the outside of the door, just the rough in and more spray foam. Some screws counter sunk too far, some sitting above flush. Landscaping trampled, even going as far as snapping off hedge branches and tossing them on the ground. Took all the trash from the installs and tossed it into the landscaping areas, the back patio, and driveway. Used the front yard for their saw station, leaving a mound of sawdust and shavings. Inspector from Andersen was appalled when he saw how poorly the work was done, told us all would be taken care of, and would contact us to schedule it. After 2 weeks of no calls I called and spoke to Lesley who said crew would be there in approx. 20 minutes. No call to tell us, so I had to take off work again, to meet crew. Very nice young man shows up, takes a look at all the damage around the door and says there's nothing he can do. He was told it just some trim that needed fixed. He had finished another job and Lesley had him swing by to fix the molding. Had no idea of all the other damage, nor repairs to be done. Call back to Lesley who kept saying sorry till I was sick of hearing it, and gave me a basic run around, and said a crew would be back out April 5th. Now really fuming as it means another day off work for them to get the work done, and have it approved by County Inspector. So I call our company handling the payment to Anderson, only to be told that Anderson had notified them on March 16th that the job had been completed, passed inspection and wanted paid. Amazing, it's March 31st and it's still not done, nor inspected. I'm filing this review to help others, I've also filed a complaint with the BBB, will file with the Attorney General's office, and have already consulted with our lawyer as to what can be down once this mess is corrected for all the hassle, lost time from work, and what I'll end up having to take care of. read more

The worst! We were advised one week before install that the widows were delayed 2 months. Once they got here, the install was sloppy and the crew destroyed our outdoor plants during in the process. The disrespect for our home is infuriating. Our neighbors had a similarly bad experience. Based on this, I am incredulous that they will fix the problems in a timely manner. We will see. If I could give the company a zero I would. read more

We had two windows replaced--were very pleased with out installation and sales rep, Brett. There was a defect and they said they would replace one of the windows. We wanted to install another window and wanted to know if we could forgo the replacement and put that amount toward another window. We called the company and were told we needed the service manager--we called numerous times and were told she would call us right back that she was on the other line--never had a call back---Finally I called and asked to speak to the manager--was asked why and I was told that they would give him the message==instead the girl that answered the phone told the service manager--she sent an e-mail that she had been ill--she did not give the manager the message but instead she said she would reach out the sales rep who already told us he had no authority for that---impossible to reach anyone who has authority--very disappointed--we have never given them an answer ourselves to ordering the replacement-- read more

Still love the windows, but the endless stream of emails I have been recieving drives me crazy. Ive already bought the windows folks, you dont need to sell me! Ive tried opting out and even called but thw march of emails continues. All I would suggest is, do all your communicating with them via text. Dont give them an email folks. read more

Absolutely terrible from the moment they were paid. They got their yellow glue on the edges of their windows and our pergola in the area. No one will respond. We have repeatedly tried to get them to even take responsibility and they will not take care of it. Do NOT use this company! Throughout the years we've dealt with dozens of contractors on home projects. RBA is without question, the absolute worst customer service I've ever dealt with. EDIT 09/05/19 Ongoing issues. Customer service finally came out after repeated calls. Apparently sealant can explode after installation and that's what got it on windows, house paint, and awning post. Offered to replace post, but we'll go with painting it to not do further damage to area. Painter finally called after us giving another reminder. Showed up at wrong house, called wrong phone number throughout process. Could hear him say before we knew we were on phone, "What are they doing to me?" I stand by this: Do NOT use this company! By the way, did heat test on replacements and there is no discernable difference between thousands of dollar windows and hundreds of dollar windows. read more

The quality of these windows is top notch. The installation, at least the first 2 of 3 we had were great. Things went downhill quickly beginning with the third installation. Measurement on one window was incorrect twice. Seems odd that two different people measured the same window and both made the same mistake. After that final installation, all payments made. Their customer service is awful. I have been trying for a week to get someone to call me to set up a service appointment. Guess what still waiting. It feels like after they get your money they really don't want to deal with you anymore. The rating is difficult. First 2 installations were 4-5. Last installation was a 3. customer service is a 1. read more

Very disappointed. It took 3 months from when I signed their agreement and fully paid them for the windows to be installed. I ordered the upgraded screens and notified the sales person that there was an issue with the screens...the screen mesh is too big and bubbles out. It has now been 4 months and I still do not have the new screens. They show they do not care for the customer after they have installed and been paid. I would not recommend this company. read more

In each "quick feedback" case -- good value, response time, and reliability -- I wish there were a box marked "partly." That would be the one we would have marked. There should be "satisfied" and "unsatisfied," too -- and we'd choose unsatisfied. The two windows we had Anderson Renewal install ended up costing over $11,000. This is a huge outlay for us. We were worried after we signed the contract with the high-pressure salesman who rushed us. In hindsight, we wish we had never heard of Renewal by Anderson, but the Andersen name is supposed to be a superior brand and we wanted to be sure of a good window given that the wall had to be pierced. We wouldn't cavil at the cost if the work and the company's concern for our house and our well-being had been top notch, but they weren't. One window was a simple replacement -- no problems with that one. The other required a large hole to be cut in the wall and a window installed where there had been no window before. The first problem was the first installation team: two men arrived, unvaccinated, and proceeded to walk through the house unmasked. When asked if they were vaccinated they were very off-hand in saying "No, not right now." They appeared to have only one blue paper mask between them with stretched out elastics. We sent them away and called to complain that we could not have unvaccinated strangers working in our house. The first Anderson people we spoke with were brusque and rude. One woman said, "Well, not everybody is vaccinated you know" as if it were a preference for strawberry jam over grape jelly. The prevailing attitude was impatience with the trouble WE were causing THEM! Covid is a deadly disease and one of us is vulnerable. We were and are shocked at the cavalier attitude about it at Andersen! Weeks later another team arrived -- one man was vaccinated, the other not. They were respectful and careful and did a great job of opening a hole in the wall, placing the window properly, and sealing up the inside and outside around it. The inside was unfinished drywall. Weeks after the installers had left, a drywaller came out to finish the repair -- NOT to paint, just to do the drywall -- he did a terrible job. Sloppy, uneven, apparently made no effort to match the texture of the wall around the window. He smeared grout or something on the glass sliding door in that room, and left a dusty mess, lumps of dry spackle, and wads of plastic on the floor. In short -- except for the two men who actually installed the window, this company was a terrible disappointment and the experience mainly hair-raising. We would never do business with them again. read more

Critical: Punctuality, Responsiveness Do not use this place. The doors are beautiful but that's about it. Once the salesman had our money, we had trouble with their communication for installation. The door took a few months which was understandable. We could never get a hold of the the salesman once he made the sale to communicate what was going on. We had to keep calling to see when they would install the doors. Once we got a date (of course we had to call and find out the date), They came and installed the doors but they were not done correctly. Also, they didn't totally cover everything during the construction and this made a mess of our wood floors and everything else. We had to call the Manager to come out and see the doors which were uneven to have them fixed. They next step was the concrete slab which was a joke. They guy was in such a hurry he did a terrible job. They came back fixed the doors and they did an ok job, they are still uneven. They didn't fix them all correctly, just better. Then we had to wait another week for the sheet rock/texture guy to come. Again, we had to call and confirm when this would be done. He did do a great job. Again we had to call and see what the next step was which was the stucco and it came out horrible. They left it uneven and didn't match. Each time they came they asked us to make payment for the due amount which we refused since they were not communicating with us. So they came back to put the screen doors which were damaged, torn and dented. We called the Manager once again because they were demanding payment at this time. He came out and all he could say was we owed the money and he would replace the screen doors (who knows how long this will take). Altogether it took over a month to get the doors installed. Save yourself the trouble and use someone else unless you like to be frustrated and not heard. read more

all windows have factory defects and scratches. Super poor quality installation! Doors and locks don't work properly.The whole process was terrible from the start. read more

I am genuinely surprised at how poorly the installation of 2 windows at our home has progressed. We were told the scaffolding would be erected a day before the construction, and said construction would be completed in a day. We were told the carpenters would arrive between 8 and 10. Scaffolding arrived around 9:00 on Monday morning 2/7/22, we didn't know if the carpenters would arrive soon after or if at all. They arrived 2 hours later. The work was not completed that day, Monday. Our project is an example of poor analysis of the job to be done. The carpenters were not returning on Tuesday to finish (WHY NOT?) but said they would be back on Wednesday late morning because they had a short appointment in San Francisco. The inspector was scheduled for Wednesday afternoon. The inspection should have been canceled since Anderson would know that the window could not be signed off in its current condition. Instead, we, the homeowners, fielded questions from the inspector since the carpenters were not present as planned. The inspector was not pleased at coming out to inspect a job that clearly was not completed. The window was not ok'd and the inspector would have to return. Instead of going to the San Francisco appointment on Wednesday morning 2/9/22, the day of the inspection, the carpenters should have come HERE to finish the job. Instead, they arrived after 2:00, 2 hr after the inspector left. They were late because of another poorly assessed job that took them hours. We should not have gotten the short end of the stick - our windows should have taken precedence over the SF job because our windows were in progress. Now we are told to wait until 3/2/22 before the job can be completed. The room where the windows are located has the sole closet in our small house. Much of the contents and shelves had to be removed and stuff is distributed all over the house. Large shelves are in the middle of the living room. Boxes on tables. Large desks were moved into a corner, phones, wifi, internet cables disconnected. We did not plan for our house to be disrupted in a major way for over 3 1/2 WEEKS - 2/7/22 - 3/2/22 because of the disregard/incompetence of Renewal for our project. The Renewal team workers appear to be working as fast as possible to travel to the next appointment as fast as possible to accommodate a schedule that is unreasonable on projects that are not vetted correctly. The SF window turned out to be a load bearing structure that supported the roof! It required major intervention from the carpenters before they could arrive in La Honda. read more

// DISCLAIMER: I have not done business with this company however I wanted to provide feedback for their mail flyers. // The first mailing I got from them said that they were (supposedly) doing other home projects in my area and they'd give me a money discount on there products etc. That was ok. I am not interested in windows at this time thus I did not reply to them. Well two weeks later, the spokesperson had the boldness to write me again and say, "This isnt the first time we've sent you a flyer . . . Please consider our offer" etc etc. Umm excuse me, I cannot believe how rude and desperate you lot are as a company. If I was interested - IF, I'd look them up or whatever. Them trying to pander to me...it gets my blood boiling I have far less trust in their business. read more

Updated......several neighbors contracted with Window World and paid half as much as I did. I feel foolish that I overpaid.

Paint was finally dropped off and of coarse it doesn't match. Windows are great customer service is lacking

Very disappointed. The windows are beautiful but I've had multiple issues. The most significant concern is they forgot to include my bedroom window in my order. I ordered 9 windows and a slider and they only documented 8 windows. My bedroom window was measured at the initial meeting and also measured again at a second appointment. I was told it would be an additional $2375 for the bedroom window after spending a significant amount of money. The project consultant said he might be able to get me a better price if they had a window in stock because he thought they had something returned. He said he would contact me the following Monday but I never heard from him. I emailed him a couple of times and he finally replied and said I needed to give a deposit if I wanted to order the bedroom window. He never mentioned a lower price or anything about a window in stock. I had requested a name and number for his supervisor to discuss this issue. He ignored that request. I requested a supervisors contact information again. Nothing yet. Other issues include: The base of the bathroom window is broken from installation and the installers left sheetrock damage under another window. Finally, I placed my order in October and I was told installation would be around January/February. I was contacted in June for an installation appointment. I completely understand the delays but this experience has been a disappointment! On the bright side, they sent me a $10 Starbucks card to around March/April to apologize for the delay. Proceed with caution if you work with them. Prices are high and in my case, they tried to get more money from me for their error. read more

Unprofessional. Waiting on a Tech to provide a quote does not show up said he could not find our house said he showed up at 650 and he was now 25 minutes away time is now 645 so that was interesting. They said we did not answer our phone we were on a business call so we called them back on hold for 30 minutes and then the nonsense above. Do not waste your time. I guess they are so popular they did not need my $12k read more

So it's been several months since I got my door installed; every single service person I've had come out (a/c guy, bug guy, etc) has commented on how nice my sliding back door is. The door operates very smoothly on the track, and it's very quiet. You can definitely tell that it's a quality product. They were specific in telling me not to use WD40 on any part (as that product attracts dirt); instead, use silicone spray. The screen door installation was quick and the retractable screen is really nice. It's magnetic and it rolls back into itself. It doesn't catch or roll up unevenly, which I was worried about. I just have to keep the screen retracted when it's not in use. The one thing the screen door installer told me that the company rep didn't tell me was that if you have cats or dogs, they can push the bottom of the screen door out, and since it's not attached to anything, the animals can escape. That didn't change my decision to get the magnetic screen door but it would have been nice to know that beforehand, as I have cats and a crawling baby. read more

Wouldn't even give them one star if I didn't have to. These people need some serious sales and customer service training! Had a sales guy come to my house unsolicited but, I really did want some information on replacing some windows and the door to door salesman was nice. That's where the customer service ended. After I set up an appointment I received a barrage of phone calls and emails supposedly to "confirm" the appointment I had just set up! I finally told the girl that called me numerous times to please stop calling me about this appointment and she argued with me, was rude, was obnoxious. I finally told them to cancel my appointment. I would NEVER do business with a company that practices in this way. I don't care if their windows were lined with gold and they wanted to do the job for free, I'll pay good money not to be harassed. Good luck if you decide to use them. read more

I had a representative come by my house a few months ago asking if I'd like a quote on replacing my windows. I agreed and booked the appointment. I got a call later that they were unable to keep the appointment. Fine. I really didn't want to put any more money into my house since I'm so upside down anyway. They called me one more time asking if I wanted to reschedule to have someone come out. I declined. At this point, I thought I wouldn't have to hear from them again. Wrong. In the past two weeks, their calls have been daily. I screen most of my calls, so I recognized the number. Well, tonight, I just happened to pick up. As soon as they said who they were, I asked them to remove me from their call list since I was not interested in their product. The lady (Stacy) on the phone kept asking me if I had my windows replaced. This is irrelevant to the conversation since the bottom line was that I no longer wanted to get calls from them. The straw that broke the camel's back and made me write this review was this: I told her, "Look, in the last two weeks, you've called me more than 10 times. I want to be removed from your list." She had the audacity to say, "No, m'aam, according to my records, we've only called you three times, and twice on one day." "Well, Stacy, I have a Google Voice number so it logs all my calls." You've called me on the following days: 6/29 (5:29PM), 7/1 (1:18PM), 7/7(1:43PM), 7/7(4:50PM), 7/7/11(4:54PM), 7/8(5:56PM), 7/9(9:50AM), 7/11(4:42PM), 7/12(4:22PM), 7/12(7:47PM), 7/18(6:25PM) Sorry, I was wrong. You only called me 9 times! My bad. I still think that's unacceptable. And, if I tell you to remove me from your call list, just do it. I'm the type of person who does business with a company who relies on the quality of their product to sell not hard sell tactics. Renewal Anderson will NEVER have my business. read more

I had 8 windows replaced and a French door put in about 2 years ago and could not be happier about the overall experience. The sales team was just the right mix of professional, informative, and personable and not pushy at all. The windows really do sell themselves and I feel like they have been well worth the initial investment. My electric bills have decreased drastically. I use to pay over $300 during the summer months to keep my 1,800 square home about 68 degrees, but now they are just about $200. Also, my bill over the last couple months has not been over $75. Besides making my house more energy efficient, the overall look of my home has improved. The installation crew took great pride in their work and sure seemed to function like a well oiled machine. So much so, that I treated them (Mike and Jim were their names) to Jamba Juice smoothies that day. They replaced all the existing trim and window encasing I had and took the time to make the end product look fantastic, as there were some less-than-perfect existing conditions with a couple of the window openings. To this day they still look brand new and I love my true scene screens. I can't even tell that they are there which is great except for the fact that neither can my standard poodle when the window is open and the screen is closed. Thank goodness they are durable! I would recommend anyone give Renewal by Anderson a call if they are in the market for new windows. The whole company was fantastic to do business with. The girls in the office were so sweet and helpful and answered all of my questions. The sales team does good follow up and always seem to be available. I like that the installation crew members are all employees of the company and have been working together for years. As someone who's had a lot of home improvements done, it was so nice to work with a company that takes such pride in their product, service, and customer satisfaction. read more

Just replaced two sliders and all windows in my house. Best experience I've ever had with a contractor. Salesman was great, project manager was great, and the crew was fantastic. They covered up everything and put runners down, awesome installation and clean up. If I ever buy another house it will have Anderson windows! read more

I have not used this company nor will I ever. They spam my email over and over again. I have gone on their facebook to request them to stop. It has not stopped. They are relentless. I am now getting junk mail from them. It is not enough they send me spam every day of the week I have to see their trash in my mail box. It is a form of harassment and instead of them winning my business it has done the opposite. read more

Do not call these folks. I've seen their windows in the neighborhood, they look fine. But....you will be deluged by spam emails and calls whether you buy the product or not. Not worth it. read more

We wouldn't recommend Andersen windows. If the list of problems we've had with this company wasn't so long we wouldn't post a negative review but we feel others should be warned. Starting at the install date in November 2022 we were prompted by the installers on the day of installation to give them 5 stars so they could earn a bonus. We went ahead and did that for them but within days issues with the product and install began and we quickly realized our mistake. Soon after the install is when numerous issues with our windows and french door installation began. We feel like we bought "a lemon" to say the least and we are deeply regretting our very expensive purchase with Andersen. The issues include: the grids inside the large picture window vibrate when the door on the same wall is closed(they are reinstalling a new window with grids...that's a 5 month wait, by the way), the door handle on the top of the line french door fell off within days of installing, how does that happen? (customer service came out and reattached that), 2 months after installing the french door now hits the bottom of the door frame when closing and has damaged the threshold(customer service has been notified and they are coming out next month to address this when they re-install the faulty picture window. Would prefer them to come out sooner to address the door but I guess customer service isn't a high priority for them), we went to remove a window screen and found that it was installed with a broken attachment piece(the original installer ignored to correct this and put the broken screen on the home. Customer service has been called about this and they are ordering a new one), the top of the line oil rubbed bronze handles for the french doors are losing their finish after only having them for a couple months(customer service has been notified). On install day we had a few issues but didn't press them on it because we didn't know better. For instance, that day one of the installers was carrying in a window and pushed the corner of it into our wooden entry door and left a big gouge in it rather than having a co worker open the door for him(we found the damaged door that day and asked them about it, all they said was "sorry", we also witnessed one of the installers walk across our roof tile rather than use the path where tile was removed by a roofer for them to walk during the install process and rather than asking if we'd like to save our existing sunscreens they pulled them off the windows and demolished them. The screens were only held on by small fasteners and could have been easily removed without damage. We didn't complain about these installation issues until after all the other problems started occurring. We deeply regret purchasing our windows and doors through Andersen and will tell others to consider other companies for their window and door replacement. read more

I feel like some of these people are misleading since they never even met the sales team. We completely understand how it may sound pushy to have both people there, but for us we only schedule appts of we can both be there anyway. Also, they didn't push us to have both of us there either, they just asked if we could schedule to arrange it that way. Not a big deal for us. We both had questions we wanted answers for. We had a canvassor approach us and he scheduled an appt for the next day. Michael came out on time, he was professional and personable and not one bit pushy. He roughly measured all windows, and gave us ideas on how to save money by changing window styles. He didn't upsell anything, which we appreciated. He then gave us multiple quotes for different sets of windows, explained a lot about windows and their differences, and despite the fact that most people cheap out, he explained the benefit of cheap windows over higher end versions such as Renewal windows. He didn't spend any time bashing any other company or style of windows, which we're used to and don't care for. If you have to talk crap about another company to make a sale, you're not doing a good job yourself. In the end, the windows are outside our budget. Which, Michael was also up front about the second he walked in. We were curious and wanted to know more about windows, so we still asked for a quote. We are considering them for just our front windows (we're ripping out the ones in the back and replacing them with doors) but they are pretty expensive for our area. Most still have original windows or went with cheap vinyl. So, in the end the downside is the price. If we were going to stay in this house forever, these are the guys we would probably use. Since we're planning on selling or renting it out, we're going to go with less expensive ones. Not cheap vinyl, but still significantly less. I will say that with all the research we did, it came up quite often that these were great windows and built to last. I just don't consider benefits to be worth the extreme amount of additional cost. Oh, which reminds me, he didn't once push the "cost savings". It'll take 20 years for people to recoup money and its a bs marketing tactic. He only talked about the quality and best warranty we've heard so far. We're also having solar panels out on in a few weeks, so "energy cost savings" means nothing to us. We experienced no hard selling or pushy phone calls. They have us an additional 5% off If we committed that day, which we were worried he'd spoil every thing and try to get us to commit because of that, but he mentioned what it was for, we said we're not ready to commit, he printed out the quote for everything without it, and let us know how to contact him if we had any questions. If we receive any future calls trying to hard sell us we'll let you know. But these 1 star reviews are ridiculous. They are expensive windows, but high quality. If that's what you want, give these guys a call. If you're afraid of sales people, tell them to send Michael Lambard. We also went to the HGTV show, where these guys were, and none of them were pushy, but a lot of other window companies were. read more